I'm a new employee to Moog and didn't have any safety shoes - I ordered my new safety shoes from you guys last Tuesday, I was told they would arrive up to a week later. But two days later, I had an... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great range of products , good prices. Website is terrible , cannot get a formal quote from the basket page. The click tab just takes you to payment. Previously the website was far less clunky and... Toon meer
Bedrijf heeft geantwoord
Great selection of products at reasonable but not good prices. Delivery was slow as you use DPD to send to Northern Ireland for which I am charged £8 for tiny end mills! Why can you not use Royal Mail... Toon meer
Bedrijf heeft geantwoord
Nothing negative to say about MSC and their service, quality tools etc. My only niggle was although delivery was next day, it arrived during the evening, after we had closed. That is only a routing i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Industriële apparatuur leverancier
- Schuurmiddelenleverancier
- Fabrieksapparatuur leverancier
- Fabrikant
- Veiligheidsuitrusting leverancier
- Staalgroothandel
Geschreven door het bedrijf
As a leader in the supply of Metalworking, MRO and Safety products, MSC helps drive the growth of customers by providing engineering support across the entire shop floor. MSC will find the correct tool for the job, helping customers increase efficiencies and develop solutions for their production challenges.
Trust MSC to deliver
Geschreven door het bedrijf
- Solving your biggest business challenges
- At the heart of MSC is our commitment to give you back control and demonstrate time and cost savings.
Next Working Day Delivery as Standard
Order before 6pm or 7pm online to receive next working day as standard
With our next working day delivery service, 99% of orders are dispatched the same day. We also offer a no quibble returns policy on catalogue items - we'll even collect it from you for free
Contactgegevens
7 Pacific Avenue, WS10 7WP, Wednesbury, Verenigd Koninkrijk
- 0800 66 33 55
- customerservice@mscdirect.co.uk
- mscdirect.co.uk
4,6
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent! Shame about the packaging.
This was the first time that I have used MSC and have found them excellent in nearly every respect. I was looking to purchase some sash clamps and MSC came up in my search. They had exactly what I wanted at a remarkably low price. I emailed the company to query if the stock levels shown on the website reflected their actual stock. I got a very prompt response indicating that the website displayed live stock levels. Placing my order was very straightforward and the clamps arrived as promised the next day. My only complaint was that the clamps could have been packaged better. They were packaged solely in bubble wrap. Owing to the weight of the clamps, they had broken through the packaging. Fortunately, except for some chipped paint, there was no significant damage. I think that perhaps a little more thought could have been given to the packaging and hence only 4 stars and not 5. Overall, I still found the experience overwhelmingly positive and would definitely use MSC again.
27 april 2026
Antwoord van MSC Industrial Supply Co. UK
Good morning Peter
Thank you for taking the time to leave us your review and speaking with us this morning.
Your feedback is very valuable to us as we are then able identify the issue and help to prevent a reoccurrence.
Kind regards
Rebbekah
MSC Industrial Supply
Great service thanks
27 april 2026
Antwoord van MSC Industrial Supply Co. UK
Good morning,
Thank you for leaving us with your 5 star review, we really do appreciate you taking the time to do this and are thrilled to hear you are happy with the service we provide.
Kind regards
Kelly
Hose
Good description of the part making searching easier. Good price point and very speedy delivery.
27 april 2026
Antwoord van MSC Industrial Supply Co. UK
Good morning Sandie,
Thank you for leaving us with a 5 star review.
We appreciate your feedback.
Kind regards
Kelly
Great Service
28 april 2026
Antwoord van MSC Industrial Supply Co. UK
Good afternoon Joanne,
Thank you for taking the time to leave us your 5 star review, we do appreciate it. We hope to hear from you very soon.
Kind regards
Rebbekah
MSC Industrial Supply
Antwoord van MSC Industrial Supply Co. UK
Good afternoon Carlos,
Thank you for taking the time to leave us a review and rating our service at 5 stars, this is fantastic to see.
Kind regards
Rebbekah
MSC Industrial Supply
Good Service and delivery
23 april 2026
Antwoord van MSC Industrial Supply Co. UK
Good afternoon Roy,
Thank you for taking the time to leave us a review and rating our service at 5 stars, we do appreciate it.
Kind regards
Rebbekah
MSC Industrial Supply
Great customer service
Kaz was very responsive and helpful on the phone today. Pointed me straight to the part needed.
28 april 2026
Review zonder uitnodiging
Antwoord van MSC Industrial Supply Co. UK
Good afternoon,
Thank you for your review of our service. We are pleased to see we were able to deliver you a great experience.
Kind regards
Rebbekah
MSC Industrial Supply
Always there with items we need
Always there with items we need when we want them & very few exceptions.
27 april 2026
Antwoord van MSC Industrial Supply Co. UK
Good afternoon,
Thank you for your review and rating our service 5 stars, this is great to see.
Kind regards
Rebbekah
MSC Industrial Supply
Lady on the phone from sales was very…
Lady on the phone from sales was very helpful when I couldn’t reach customer services to sort a login issue.
20 april 2026
Antwoord van MSC Industrial Supply Co. UK
Good afternoon,
Thank you for your 5-star review, we really do appreciate it. Look forward to hearing from you in the near future.
Kind regards
Rebbekah
MSC Industrial Supply
delivered Next Day Thank you
21 april 2026
Antwoord van MSC Industrial Supply Co. UK
Good afternoon Lucy,
Thank you for taking the time to leave us a review and rating our service at 5 stars, we do appreciate it.
Kind regards
Rebbekah
MSC Industrial Supply
The next day delivery was not delivered…
The next day delivery was not delivered as stated ,also know tracking even available ?
21 april 2026
Antwoord van MSC Industrial Supply Co. UK
Good afternoon Gordon,
Thank you very much for taking the time to leave us your review, your feedback is very important to us.
We can see our dedicated Customer Support team are currently in talks with you with a goal to resolve your query.
Kind regards
Bec
MSC Industrial Supply
Fantastic!
Fantastic!
Had abit of a issue, the team sorted as soon as possible.
Knowledgeable staff, great service and products.
Would highly recommend.
17 april 2026
Antwoord van MSC Industrial Supply Co. UK
Good afternoon Janine,
Thank you for taking the time to leave us a 5 star review of our services. We are glad you are happy with the service provided.
We hope to hear from you again soon.
Kind regards
Bec
MSC Industrial Supply
I am happy doing business with you. Good service
I am happy doing business with you because you deliver on time as promised.
21 april 2026
Antwoord van MSC Industrial Supply Co. UK
Good afternoon Peter
Thank you for taking the time to leave us a 4 star review of our services. We appreciate your comments.
Kind regards
Bec
MSC Industrial Supply
Antwoord van MSC Industrial Supply Co. UK
Good afternoon,
Thank you for your 5 star review. We look forward to hearing from you soon.
Kind regards
Bec
MSC Industrial Supply
Easy to order very helpful and…
Easy to order very helpful and pleasant.
Collected next day no problems
Excellent service
15 april 2026
Antwoord van MSC Industrial Supply Co. UK
Good afternoon Susan,
Thank you for taking the time to review us a 5 star.
It’s great to see we have delivered you a fantastic service.
Kind regards
Bec
MSC Industrial Supply.
Broach Cutters presentation box damaged…
Broach Cutters presentation box damaged in shipment.
Boring bar set had missing parts when delivered, but this was rectified later.
8 april 2026
Antwoord van MSC Industrial Supply Co. UK
Good afternoon Tony,
Thank you for taking the time to leave us your review. Your feedback is very valuable to us as we are then able identify the issue and help to prevent a reoccurrence.
Kind regards
Bec
MSC Industrial Supply
Antwoord van MSC Industrial Supply Co. UK
Good morning,
Thank you for taking the time to review us a 5 star, this is really great to see. We look forward to hearing from you in the future.
Kind regards
Bec
MSC Industrial Supply.
i liked most how helpful employee Asha…
i liked most how helpful employee Asha Nerr is with all my enquiries
14 april 2026
Antwoord van MSC Industrial Supply Co. UK
Good morning Christian,
Thank you for leaving us a 5-star review. We appreciate your comments and will pass the feedback on to Asha.
Look forward to hearing from you soon.
Kind regards
Bec
MSC Industrial Supply
Rapid service and supplying some emery…
Rapid service and supplying some emery sheets I've been searching for for a long time.
Keith Simpson 1849 Goldsmiths
14 april 2026
Antwoord van MSC Industrial Supply Co. UK
Good morning Keith,
Thank you for taking the time to review us 5 stars. We are glad you are happy with the service provided.
We hope to hear from you again soon.
Kind regards
Bec
MSC Industrial Supply
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