I'm a new employee to Moog and didn't have any safety shoes - I ordered my new safety shoes from you guys last Tuesday, I was told they would arrive up to a week later. But two days later, I had an... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great range of products , good prices. Website is terrible , cannot get a formal quote from the basket page. The click tab just takes you to payment. Previously the website was far less clunky and... Toon meer
Bedrijf heeft geantwoord
Great selection of products at reasonable but not good prices. Delivery was slow as you use DPD to send to Northern Ireland for which I am charged £8 for tiny end mills! Why can you not use Royal Mail... Toon meer
Bedrijf heeft geantwoord
Nothing negative to say about MSC and their service, quality tools etc. My only niggle was although delivery was next day, it arrived during the evening, after we had closed. That is only a routing i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Industriële apparatuur leverancier
- Schuurmiddelenleverancier
- Fabrieksapparatuur leverancier
- Fabrikant
- Veiligheidsuitrusting leverancier
- Staalgroothandel
Geschreven door het bedrijf
As a leader in the supply of Metalworking, MRO and Safety products, MSC helps drive the growth of customers by providing engineering support across the entire shop floor. MSC will find the correct tool for the job, helping customers increase efficiencies and develop solutions for their production challenges.
Trust MSC to deliver
Geschreven door het bedrijf
- Solving your biggest business challenges
- At the heart of MSC is our commitment to give you back control and demonstrate time and cost savings.
Next Working Day Delivery as Standard
Order before 6pm or 7pm online to receive next working day as standard
With our next working day delivery service, 99% of orders are dispatched the same day. We also offer a no quibble returns policy on catalogue items - we'll even collect it from you for free
Contactgegevens
7 Pacific Avenue, WS10 7WP, Wednesbury, Verenigd Koninkrijk
- 0800 66 33 55
- customerservice@mscdirect.co.uk
- mscdirect.co.uk
4,6
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Placed an order for next day delivery
Placed an order for next day delivery, only to find out the item wasn’t even in stock and would be over 2 weeks to ship. Won’t be ordering again
4 maart 2026
Antwoord van MSC Industrial Supply Co. UK
Good afternoon Michael,
Thank you for taking the time to write your review.
Further to our email to you. If you would like to call in to discuss this further, our dedicated Customer Support team are available on 0800 663355 opt 2 from 8am - 5.30pm Mon-Fri who will be more than happy to assist you further.
Kind regards
Bec
Antwoord van MSC Industrial Supply Co. UK
Good afternoon Alex,
Thank you for taking the time to leave us a 5-star review of our services. We appreciate your comments.
Kind regards
Bec
MSC Industrial Supply
Easy to place order and very rapid delivery
Very easy to place order and very rapid delivery
2 maart 2026
Antwoord van MSC Industrial Supply Co. UK
Good afternoon David,
Thank you for taking the time to review us a 5 star.
It’s great to see we have delivered you a fantastic service.
Look forward to hearing from you soon.
Kind regards
Bec
MSC Industrial Supply.
Received what was ordered at the best…
Received what was ordered at the best price and on time. What else could one ask for?
25 februari 2026
Antwoord van MSC Industrial Supply Co. UK
Good afternoon Darryl,
Thank you for leaving us a 5-star review of our services. We appreciate your comments.
Kind regards
Bec
MSC Industrial Supply
They were very quick to sort out a…
They were very quick to sort out a problem that I had with ordering an item but it was delivered at lunch time the following day! Very pleased and will use them in the future.
23 februari 2026
Antwoord van MSC Industrial Supply Co. UK
Good morning Rodney,
Thank you for taking the time to review us a 5 star.
It’s great to see we have delivered you a fantastic service.
Kind regards
Bec
MSC Industrial Supply.
Very fast delivery.
Very fast delivery.
My quibble is not with the Company, but with this totally unnecessary age verification for a man obviously in his 80s.
26 februari 2026
Antwoord van MSC Industrial Supply Co. UK
Good morning Ted,
Thank you for taking the time to leave us a 5-star review. We really appreciate this.
Kind regards
Bec
MSC Industrial Supply
Antwoord van MSC Industrial Supply Co. UK
Good morning Tony,
Thank you for your review. We look forward to hearing from you soon.
Kind regards
Bec
MSC Industrial Supply
Excellent service from telephone staff
Excellent service from telephone staff.
Excellent price
25 februari 2026
Antwoord van MSC Industrial Supply Co. UK
Good morning Chris,
Thank you for taking the time to review our services. This is greatly appreciated.
We look forward to hearing from you again.
Kind regards
Bec
MSC Industrial Supply
Whenever I need quality equipment...
Whenever I need quality equipment, on time. I use MSC. Simple
4 februari 2026
Antwoord van MSC Industrial Supply Co. UK
Good morning Marcus,
Thank you for taking the time to leave us your review. We really appreciate it. We look forward to hearing from you again soon.
Kind regards
Bec
MSC Industrial Supply.
Great Experience...As a new customer
Great Experience...As a new customer I found signing up very easy and straightforward. The website I packed full of items, are even some clearance items where cheap and in stock surprisingly. The ordering process was a simple and straight forward. I opted for click and collect and was ready the next day to collect (admittedly I did order quite late). Collection at the sales counter was extremely quick and painless. All in a very pleasant experience
24 februari 2026
Antwoord van MSC Industrial Supply Co. UK
Good morning,
Thank you for taking the time to review us a 5 star, this is really great to see. We are glad you found us easy to work with.
We look forward to hearing from you in the future.
Kind regards
Bec
MSC Industrial Supply.
prompt delivery
24 februari 2026
Antwoord van MSC Industrial Supply Co. UK
Good morning Tim,
Thank you for taking the time to leave us 5 stars.
We look forward to hearing from you again soon.
Kind regards
Bec
MSC Industrial Supply
The staff are very helpful and polite,
23 februari 2026
Antwoord van MSC Industrial Supply Co. UK
Good morning Nicola,
Thank you for taking the time to review us 5 stars. We are glad you are happy with the service provided.
We hope to hear from you again soon.
Kind regards
Bec
MSC Industrial Supply
Antwoord van MSC Industrial Supply Co. UK
Good morning John,
Thank you for taking the time to leave us a 5-star review of our services. We appreciate your comments.
Kind regards
Bec
MSC Industrial Supply
Antwoord van MSC Industrial Supply Co. UK
Good afternoon Philip,
Thank you for the 5-star review, we do appreciate it. Great to hear from you.
Kind regards
Rebbekah
MSC Industrial Supply
Antwoord van MSC Industrial Supply Co. UK
Good afternoon Paul,
Thank you for taking the time to leave us a review and rating our service at 5 stars, we do appreciate it.
Kind regards
Rebbekah
MSC Industrial Supply
Product was not in stock which was not…
Product was not in stock which was not flagged up. Customer service have still not responded.
Poor service which is a shame and rather disappointing given past experience.
19 februari 2026
Antwoord van MSC Industrial Supply Co. UK
Good afternoon Neil,
Thank you for taking the time to leave us your review. We understand our Customer support colleague has been in touch.
We look forward to your response.
Kind regards
Rebbekah
MSC Industrial Supply
Great easy to uses website
Great easy to uses website , item i purchases was a lot cheaper than other companies I look at.
Delivery was quick and it has tracking which is even better
18 februari 2026
Antwoord van MSC Industrial Supply Co. UK
Good afternoon Nicola,
Thank you for taking the time to leave us a review and rating our service at 5 stars, we do appreciate it.
Kind regards
Rebbekah
MSC Industrial Supply
Antwoord van MSC Industrial Supply Co. UK
Good afternoon James,
Thank you for your review of our service. We are pleased to see we were able to deliver you a great experience.
Kind regards
Rebbekah
MSC Industrial Supply
Sales people very helpful
Sales people very helpful, everything delivered next day. Excellent service
17 februari 2026
Antwoord van MSC Industrial Supply Co. UK
Good afternoon Lyn,
Thank you for the 5-star review. This is fantastic to hear and appreciate your comments.
Kind regards
Rebbekah
MSC Industrial Supply
Delivered to the wrong address again…
Delivered to the wrong address again which I paid £10 for before 12 noon. First parcel delivered earlier in the day from DPD was delivered correctly at 10.30am on standard delivery.
17 februari 2026
Antwoord van MSC Industrial Supply Co. UK
Good afternoon Andy,
Thank you for taking the time to leave us your review. We understand our Customer support colleague has been in touch.
Your feedback is very valuable to us as we are then able identify the issue and help to prevent a reoccurrence.
Kind regards
Rebbekah
MSC Industrial Supply
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