Mspa.no Norges Mest Solgte Boblebad! Reviews 

Le SPA fuit immédiatement après remplissage au niveau du filtre, le souci venant d'un mauvais serrage du porte filtre... mais que fait le contrôle qualité avant d'expédier le produit au client ?! Une semaine après le SPA ne filtre plus (Erreur F1) donc inutilisable donc retour atelier et là le SAV te demande de payer 25 Euros de frais de port !!! Hallucinant cette boite n'est vraiment pas sérieuse et je pense que si ils ne sont pas capables de prendre en charge les frais de retour c'est qu'une grosse majorité de leurs produits sont défectueux !!!!

Si l'installation est simple, la qualité laisse vraiment à désirer. Après 4 jours d'utilisation, la pompe s'arrête nette avec le code E1 comme un BUG. Inutile de parler du SAV, que ce soit auprès d'Alice Garden ou de Leroy Merlin c'est une honte, ces derniers s'emmerdent pas, comme Cdiscount ils vous laissent vous débrouillé avec le fabricant. A force de suivre des tutos, je suis arrivé à le faire fonctionner mais c'est du bricolage (doit fonctionner pendant une minute sans cartouche). C'est incroyable qu'on puisse se moquer du monde comme ça. A fuir.

Pass opp!! Her får du ikke hjelp. Kjøpte bad for 14 000 12 Maj. Virket ikke. Tok 2 uker før Mspa tok det tilbake for reparasjo..etter mye mas. Skulle ta 2-3 dager. Idag er det 29 Juni...fortsatt ikke sett til badet. Brukt utalige timer i telefon der jag kun fått uhøflige svar. Idag kom pakken fra Mspa...kun lokket og posen til badet..ikke noe mer. Mspa sier de sendte det for en uke siden..og Post Nord sier de levert..så her sitter vel jag med 14 000 mindre på kontoen og ett lokk til en bubbelpool.
Maka...styr unda!!!

Aldri opplevd dårligere kundeservice. Visst du handler derifra så kryss fingrene for at du aldri får problemer med produktet, for garanti/reklamasjon finnes ikke hos de. Du skjønner at de har klare retningslinjer der de avviser alt, og skylder på feil bruk uten å kunne bevise det.

Fikk helt nytt basseng med hull i. Sendt inn og fikk tilbake lappet. Ikke nytt basseng. Kommer aldri til å handle igjen.

The zip is coming away from the hot tub and im told this is an accessory that is only under warranty for 6 months. I’ve owned the hot tub for a year and its poorly designed. Its an integral part of the hot tub, without it the hot tub wont insulate properly snd the answer im given is to buy an external cover. The zip isnt faulty, its the fact that the zip is ripping off the hot tub that is the issue. Uk customer services dont even engage with you properly. I would avoid at all costs. Supposed to be a 2year guarantee with it and its not worth the paper its wrote on.

Et godt råd til alle- LIGG UNNA dette firmaet.
Skulle kjøpe en ute dusj som var lagervare iflg nettbutikk men det var det likevel ikke. bruker lang tid på å besvare henvendelser og umulig å nå på telefon.

Spa de MSpa lite Acheté en juillet 2020, nous sommes en juin 2021 et avec seulement quelques semaines d’utilisation on commence à prendre le jus quand on entre dans l’eau
Contact avec le SAV : il faut retourner le bloc moteur À NOS FRAIS !!!!! Ce n’est que 25€ mais je trouve ça impensable quand on sait que le moteur est déficient et qu’un accident grave aurait pu arrivé !!!!!

2 Faulty Spas in 2 months! AVOID!
I bought the mspa Bergen spa through Amazon. From the off the spa leaked from the filter. Amazon kindly refunded me after owning for a week. Ordered another replacement then after 6 wks the heater breaks. Mspa agreed to fix, which they did. I had to send back to them for approx 9 days. The hottest 9 days of summer so far! However when dealing with the service Centre the advisors were really rude and abrupt, cutting me off mid sentence telling me to wait and hold. I asked what would happen if the hot tub broke again, 2 spas in 2 months, I was obviously concerned. They just said they’d fix it again within warranty. It seems the repairs are the norm! So I could’ve ended up having no spa again in a few Months time should another fault occur. I actually then contacted Amazon who gave me a refund and I’ve ordered a Layzspa. The product is obviously poor and overpriced. I’ve seen numerous other customers on Instagram and Amazon state similar issues. They have also outsourced the customer service and repair in the UK. The company name on the invoice was Shatchi, not actually mspa. Just AVOID! Amazon however have been amazing!

If I could leave no stars I would!

Worst customer service Ive ever experienced. We purchased an mspa last year from Lidl and didn’t use it until this summer. The spa has only been used no more than three times and is now no longer working. Whilst in it, it tripped the power out on the house. The spa continues to trip the house power every time it’s switched back on and the air bubbles continue to blow and won’t turn off. As the unit was under 12 months old we contacted m-spa who informed us that the item only has a 6 month warranty rather than the three advertised on the outside of the box and in the user manual. We had registered the item online when it confirmed the three year warranty. Long story short and after countless emails back and forwards dealing with the worst customer associate I have ever had to deal with ‘chris’, we returned the spa to Lidl and have had a refund in full. Do not buy these as the customer support and after sales is the worst I have ever experienced. Not worth the hassle. Spend an extra £100 and get a lazy spa!

Tragisk kundeservice . Meldt feil om lekkasje .små prikker i lime / skjøter som lekker. Virker som badet går i oppløsning . De sier bare at det er utenfor garanti . 2,5 år gammelt . Skiftet motor 1 gang allerede . Når alt var i orden var det helt topp . Vi tenkte at vi skulle kanskje oppgradere til feks spaxo, men jeg tror jeg drøyer dette i hvertfall fra dette firma .

I have an Mspa silvercloud and it worked well for 5 years, with proper maintenance they will last, I sent my blower unit for repair and I had it back within 10 days , any questions I had were promptly replied to, their technician forgot a part on the RCD test and they immediately sent me a new 1 Top customer service

The pump and heater system failed after 12 months and two weeks. I emailed Mspa multiple times and got put in contact with someone who was little to no help, who didn't seem to care his product failed so soon after its original warranty and agreed to fix it if I paid £60; however, I then got an email saying the pump was broke (already knew that) and they wanted a further £160

AVOID AVOID AVOID

Fornøyd i to år. Denne tredje sommeren skulle vi sette det opp igjen og sikkerhetsknappen har rustet, selv om det har ligget lagret tørt og vi aldri har hatt uhell med søl på denne delen. Som det står på mspa sine nettsider så holder de oppblåsbare boblebadene kun to år. Mye penger ut vinduet og mye søppel som skader miljøet. Ikke anbefalt

Do not use this company. Awful product and customer service non existent. We bought an aurora hot tub, on the 6th day of it being set up, it broke, the motor sounded like a power tool running and it was struggling to work. I Called Mspa and left a message, no response. Emailed and filled out their contact form, no response. I returned the product to them, still no contact! We opened a dispute with paypal, 2 weeks later still no contact, I then raised a claim with PayPal and thankfully they settled in our favour and we got our money back, but it was a lot of stress and hassle. Do not waste your money, I wish i’d seen these reviews before I purchased it.

Awful. Please don’t buy an mspa hot tubs or anything associated with them. Mine broke and I was promised a replacement, in writing, before the customer service rep ‘Chris’ then ignored the issue.

I’ve been told a new replacement was sent out but Chris has refused to reply to me emails and has since gone quiet.

I need a manager or supervisor to contact me before I take this down the legal road and mspa are really out under the spotlight. The product was under 12 months old and I’ve been treated with zero respect. Absolutely disgusted mspa, sort your customer service team out!!!

I wish I had read these reviews before I purchased my Mspa hot tub. After 3 weeks it broke down, l am 80 and they asked me to take out the control unit. I purchased it from garden store .com they didn't want to know they just passed me on to Mspa.

Very poor only had this tub for a few months and now has the dreaded E1 error code on the tub. I wouldn't recommend this tub at all

I bought mine it heated up once I got it set up it heated up but never after that I returned it to the local agent that I purchased it from they gave me another one & the same thing it is saying it’s 42 degrees & when you take the cover off it’s freezing! My husband pulled a ligament in his leg from the cold water exposure!! Don’t waste your money

Ayant eu un spa silver cloud 6 j ai décide de le changer pour un mspa tuscany ,après la 1 été utilisation de celui ci en fermant la bâche un clip de celle ci s est casser ,j ai donc contacte le sav qui m'a répondu le lendemain et 2 jours après j ai reçu une nouvelle bâche,top trop content,pour moi très serieux