Murphy Door® Showroom Reviews 

Oh boy, I have been very excitedly looking forward to writing this review.

I’ve known what I’ve been wanting to do, and it’s obvious that Murphy is one of the most well-known brands in this space. I first tried to reach out to a customer using the Murphy scheduling portal. My appointment was confirmed, but no one was actually there – twice. Honestly, sounded like an awesome thought, but how many people would be available for free or have the product that I was looking for?

I still had questions, so I emailed. They respond – fast, and they’re friendly, and helpful, and all of the good attributes. I ended up getting a free book lock (c’mon, this is why we have hidden doors, right?) which I wanted to buy anyway, so worth it. Also was a little bothered by the price tag, and after talking, it was decided that the unfinished door was the way to go – for lots of reasons (ease of shipping, ease of staining, etc).

I almost immediately got a call from my Concierge – which was a nice touch. I figured that the exorbitant price tag may be worth it for this type of service. She confirmed everything, made sure I had her contact info, and then before I knew it, the parts arrived – literally within ~2 weeks.

It still took me another 10ish days to stain the pieces before assembly – and and then still another 2 weeks to start installing in the opening. And that’s when things started to go downhill.

The gap between the top of the jamb top and wall opening is off by 3”. I measure my jamb, it’s 79” – mind you, this is for an 82” RO. No problem, right? I’ll just call my concierge – oh wait, she doesn’t answer. I’ll text, she responded like that last time, right? NO, STILL NO ANSWER. Ok, so I’ll call customer service – no problem, get a response, they tell me what’s up, we’re good.

Next problem, the instructions DO NOT MATCH the pre-drilled holes for the hinges, nor do the instructions show which hinge is correct. The instructions say to put the silver hinge on the bottom, which is the smaller one. Ok, so I’ll try my concierge again. Guess what? NO ANSWER. Great, do some online research. Found some random homemade video online and it directly contradicted the official instructions. Then found some MurphyDoor videos online that confirmed this random video was correct. Turns out, it was the correct move.

Oh and a funny tidbit – the instructions…they were 3d rendered. How do I know? Things are oddly placed – if the lines were present, it would be logical, but they’re just floating there, appears that they’re mounted …off. They’re not.

Next problem, some parts, like the Narrow Friction Door Catch, were different. Did the instructions indicate anything? NOPE! Got creative and things worked out.

Now it’s time for the book latch. It’s super cheap pressed wood that doesn’t stand firmly, nor does it have the designs that the instructions adamantly state are on the book. Instead, it’s just a solid blue box with some painted “pages.” The book doesn’t open like the instructions state, it’s just a box. Additionally, it would have been nice to not install the standard friction door catch stopper on the threshold. The book latch stopper (per the instructions) was supposed to line up exactly with the holes I drilled. Of course they didn’t, I mean, right? More new holes! Fortunately, the fresh, now unused ones, were covered.

Many of the holes weren’t routed/drilled out completely, so I had to spend some extra time cleaning them up. I didn’t have a huge issue with this; it was moderately cathartic with the other issues I experienced.
The front casing was an easy installation, but nothing in the instructions or any videos online, or really anywhere talked about the back casing. I did some thorough testing for gap checking and had to neatly cut the corner of the bottom of the vertical casing to get it to fit over the threshold. Hope this was the right thing to do, no idea!

I reached out on Murphy Door’s Subreddit to complain (I thought into the abyss), but Murphy actually responded. Apologized for the issues, admitted to having an updated process, but not updating the instructions, apologized for the concierge, etc. Said it’ll be fixed in the future. What good does that do me though? My door is installed – I have already paid full price. None of this is good for me.
Now, I know this sounds like a super negative review, and the reason it’s not 5 stars is because of the above, but overall, it IS a good product. The wood is solid and the hinges are mature and look like they’ll hold a pretty significant amount of weight. It’s very good looking and I’m VERY excited to show it off. Just make SURE to get a brad nailer. It’s my first time with one, and I’m very happy with it. Totally required for the casing installation.

If my concierge answered, this would have easily been a 4 or 5 star review, but their QA sucks.

I ordered a mirror murphy door. I was charged over 2400.00 for this with shipping. comes in completely taken apart and NO instructions on how to build it. I could have hired a trim carpenter to build this for me and bought a mirror to hang. NO instructions. Like what am i supposed to do with this. I'm such a fool for buying. with this amount of cost, it really should have been built like a pre hung door to just hang and square up. The time it will take for me to get all this together i could have just built it myself making the parts as well.

Sent the wrong type of door. The solutions offered would not work, so once I asked for other options, they have ghosted me. We ordered a white oak door and was sent an MDF door. The entire point was to get a door we could stain. Filed a BBB complaint and probably will end up filing a small claims case just out of principal to get some resolution from them.

Ordered two MD which wasn't easy. Both shipped on same pallet, one arrived damaged and the other was fine. They wanted me to file a concealed damage claim but was improper packing...basically a false claim which isn't right and I wouldn't do. The bad part of the order is the doors are not worth the dollars, look cheap and feel cheap (other than the hinge they use). Add to their poor customer service...this is first, last time and never again time company

I wanted to charge the doors to 2 separate cards at 0% interest. My purpose for getting the doors was a birthday surprise. Due to my mother going to the hospital 2 days later, I went to place the order and had a go round with a 1800 rush charge to get them on time. So, in 2 days, I was going to give them an additional $1,800 in profit. I decided to take a chance and not pay the additional fee. Then I was told to use PayPal to do the split credit card. The split did not happen, and the first card declined. I asked them to cancel the order and start again, splitting the cards. Insisted on letting PayPal work it out. PayPal then charged my AMEX without my permission, which carries a 20% interest rate. Now they want to charge me $450. The agent was to call me back to work this out but instead i got a refund of minus the $450! I suspect that they make their profits on fees!

I'm so happy with my Flush Mount Bookcase door, It fits perfectly and my design specialist helped me find the perfect finish for my house.

Warning ⚠️ I purchased a Murphy Door and it was severely broken when I opened the box that was VERY poorly packaged. It took Murphy Door 2 weeks to respond to my request to replace the broken door. After 2 weeks there decision was "sorry we can't help you, but well give you 25% off a new door"... this is absolutely NOT quality customer service!! They do not care about you, they just want your money. I blew $4,200 on a useless door for my brand new custom home. I couldn't be a more surprised and disappointed. Don't be fooled by there great commercials, like I was. They do not stand by their products. You're only going to get a tail light guarantee. Buyer beware!!!

Tim Spaulding did a nice job solving a delivery issue. Great to work with a company that provides support and client satisfaction.

Don’t purchase from them. My Murphy bed came with no hardware, and no one answers the phone, or emails. Customer service is terrible. We’ve been trying to contact someone for weeks

I really wanted to love my Murphy Door experience. The concept is awesome, hidden doors, clever design, quality craftsmanship. But what should have been a smooth premium purchase turned into a months long headache.

I ordered a flush mount out-swing bookcase door along with several add ons (the AutoSwing opener, electromagnetic lock, and wireless fobs). The door itself is nice, but the add ons were a complete nightmare as they were not compatible with my door. Some of the items showed up not in their original packaging and honestly looked like refurbished equipment, which was never disclosed when I bought them.

The bigger issue, though, was customer service. Getting real help was next to impossible. Most “product specialists” are basically just sales reps reading off a script. When you have an actual technical issue, they cannot really help. I'd email customer support, get a text message response that almost always completely ignored the issues I'd outlined in my email message.

After spending thousands of dollars, I ended up having to contact the actual manufacturers of the add on products just to get working parts and support. And here is the kicker. Those same items are sold directly by the original vendors for less money, often with way better customer service.

If you are thinking about buying from Murphy Door, my advice is this:
Buy the door from them, because that is what they do well. But skip all the upsells and order any accessories (like openers, locks, or key fobs) directly from the third party companies. You will save money, get the parts in proper condition, and will not be stuck waiting weeks for answers that never come.

It is a shame, because the idea behind Murphy Door is great. But the customer experience, especially around their add ons, really misses the mark.

Murphy Door Review – The $9K Hide-and-Seek Experience

I thought buying from Murphy Door would be like stepping into a world of craftsmanship, hidden doors, and sleek design. What I got instead was a masterclass in how to pay luxury pricing for IKEA-level support.

Let’s start with the “Product Specialists.” Don’t be fooled by the fancy title—it’s basically code for “sales reps with Google open in another tab.” Ask them a deep technical question and you’ll hear the sound of tap-dancing around the answer. And if you push harder? They’ll reveal the great mystery: apparently, there’s only one actual technical specialist in the entire company. One person. Somewhere. Possibly mythical, like Bigfoot.

I personally spent over $9K. The “autoslide” they happily upsold me? Marked up 200%. And here’s the kicker—once you realize it doesn’t actually work out of the box, you’ll find yourself calling AutoSlide directly and dropping another $600 just to make the thing functional. At that point, you’ve basically bought yourself a DIY kit with a Murphy Door price tag.

Support? Forget it. They’ll point you to a few cute YouTube videos that make the easy installs look like a breeze. But if you’re dealing with a real-life situation that requires specs, diagrams, or heaven forbid—actual help—good luck getting that elusive tech guy to call you back.

So here’s the bottom line: Murphy Door has figured out how to sell expensive puzzles disguised as doors. They’ll gladly take your money, sell you marked-up add-ons, and then leave you hunting for answers like you’re in the middle of a bad escape room.

Would I recommend them? Only if you enjoy frustration as a hobby and believe customer service is optional. Otherwise, save yourself the headache—and your wallet. Stay away if you can.