I love this machine so much! It is perfect for my spa and super durable. The customer service is amazing and reliable, the contacted me immediately and made sure a received my machine in less than a w... Toon meer
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The customer service is very responsive and super helpful as far as sending videos to help with any questions and set up. I have purchased 3 items from this company and will absolutely shop with them... Toon meer
Everything arrived on time and the machines work great, the customer service is the best!! I would definitely buy from this company again, highly recommended 100% Todo llegó a tiempo y las máquinas... Toon meer
Bedrijf heeft geantwoord
I rated them 5 because eventhough the item was delayed, they were constantly in communication with me. Made me feel confident that the I will receive the item eventually. Kudos to the customer service... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
myChway Online is a supplier of cavitation, radiofrequency, laser lipo, fat freezing, hydro dermabrasion, ultrasonic skin scrubbers, and other aesthetic equipment, and we are committed to providing our clients with safe and efficient fat reduction treatments and aesthetic skin care procedures.
Contactgegevens
RM1701A, Pengdu Mansion, 126 Nanguang Rd, Nanshan, 518000, Shenzhen, Hong Kong
- (+852)561-47818
- service@mychway.online
- mychway.online
4,8
Uitstekend
339 reviews
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I’m concerned
I’m concerned. I’m so looking forward to this machine to elevate my treatments but I ordered on 10/6 and have yet to receive my order or an update on the delivery/tracking.
I’m really excited
6 oktober 2025
Review zonder uitnodiging
Muy buena Asesoria,Información precisa
Muy buena Asesoria,Información precisa. El envio fue ligero,Seguro, la maquina llego en perfecta condiciones Su instalation fue super fácil.
Volvere a comprar mas productos para mi Cabina..!!
11 oktober 2025
Review zonder uitnodiging
Antwoord van mychway.online
Nos alegra saber que la asesoría y el envío fueron de tu agrado, y que la máquina llegó en perfectas condiciones. Estaremos encantados de ayudarte con más productos para tu cabina en el futuro.
Excellent customer service!
Excellent customer service!! Fast shipping. I am very pleased with my purchase, and extremely happy with the prompt response every time I had a question. Top notch company that goes above and beyond to ensure customer satisfaction. Best prices, too!! Highly recommended!!
30 september 2025
Review zonder uitnodiging
Antwoord van mychway.online
We're thrilled to hear you're happy with your purchase and our service. Your recommendation means the world to us, and we’re always here to help whenever you need us!
Amazing Customer Service
I was overwhelmed with all of the choices of cavitation machines Mychway had to offer. I reached out to customer service with lots of questions. Alice replied to each email in a timely fashion and helped me choose a machine that will meet my needs in my price range. I was very pleased with the customer service I received.
19 september 2025
Review zonder uitnodiging
Antwoord van mychway.online
We're so glad Alice was able to assist you in finding the perfect cavitation machine for your needs. We truly appreciate your kind words and are thrilled to hear you had a positive experience with our customer service.
If i could give them company 10 stars
If i could give them company 10 stars, i would! super helpful, and so so nice! We are in different time zones, sometimes with that, that could be aggravating trying to get in touch with someone, BUT NOT THEM! fast responses and very much for their customers!! no better site to receive your machines!
20 september 2025
Review zonder uitnodiging
Antwoord van mychway.online
We truly appreciate your kind words and are glad to hear we could make your experience smooth despite the time zone differences. Your satisfaction means everything to us, and we’re here whenever you need assistance!
Great customer service
Great customer service. I loved the service I will def recommend . It was fast and quick response . Got our replacement and am highly satisfied
18 september 2025
Review zonder uitnodiging
Antwoord van mychway.online
Thank you for your kind words! We're thrilled to hear you were satisfied with our service. Your recommendation means a lot to us, and we're always here if you need anything else.
The service department was great and…
The service department was great and responsive, gave me a solution for everything, I would highly recommend
16 september 2025
Review zonder uitnodiging
Antwoord van mychway.online
Thank you so much for this fantastic feedback! We're so glad we could help and truly appreciate you recommending us.
They help me with my package
They help me with my package, I wrote wrong the address, and they respond properly and send me again my products thank you.
15 augustus 2025
Review zonder uitnodiging
Antwoord van mychway.online
So happy to hear that! We were thrilled to help get your package to the right place. Thank you for your kind words!
Happy long term customer
I’ve been ordering from them the past 3years. Have never had any issues. The customer care is fantastic! & The products i have purchased are always great too! Will continue to be a customer with them.
21 augustus 2025
Review zonder uitnodiging
Antwoord van mychway.online
Thank you for your continued trust and support! We’re so glad you’re happy with our service and products.
Only place i’ll ever purchase from!
Super helpful and nice! Great feedback and my machine is better than ever! Thank you!!
4 augustus 2025
Review zonder uitnodiging
Antwoord van mychway.online
Thank you so much for your kind words! We’re glad to hear your machine is working great and that you’re happy with our service.
Excellent tehnical support
Excellent customer service and tehnical support. Promptly resolved warranty issue, sent spare parts and replacement instructions to Canada at no cost. Mashine is working perfectly.
14 augustus 2025
Review zonder uitnodiging
Antwoord van mychway.online
Thank you for your great feedback! We're happy to hear your issue was resolved promptly and that your machine is working perfectly. We're always here to support you—thanks for choosing us!
I bought a machine and a few days later…
I bought a machine and a few days later I want it to exchange it for another one for the same price before the shipping and they did GREAT, i was so happy, the customer service is awesome, kind and consistent. I'm truly happy, thank you guys.
30 juli 2025
Review zonder uitnodiging
Antwoord van mychway.online
We’re so glad to hear you had a great experience and that our team was able to help with the exchange. Your satisfaction means a lot to us. 😊
Thanks again for your support!
We would’ve given more stars !
We would’ve given more stars !!! .Great customer service and support. Very helpful and attentive to any questions or concerns we’ve had. Also , trustworthy! We will be staying with this company as our supplier.
25 april 2025
Review zonder uitnodiging
Antwoord van mychway.online
Thank you so much for your amazing review! We're truly grateful for your trust and support — it means a lot to us.
Machines are great and worth every…
Machines are great and worth every penny! And customer service is excellent!! They promptly helped me with troubleshooting my machine, and we figured it out that I needed to wash two tiny filters. Now everything is like new!!
26 juli 2025
Review zonder uitnodiging
Antwoord van mychway.online
Thank you so much for your kind feedback! We're thrilled to hear that you're happy with the machines and our customer service. We're always here to help!
Impressed from Start to Finish
I’m so excited to start using my 5-in-1 Cavitation machine! The customer service was amazing—every question I had was answered quickly and professionally. They truly stick to their word, and that kind of reliability is rare. The turnaround time was fast, and everything arrived just as promised. Can’t wait to start my journey and see results! Thanks to Rosyna for the excellent support!
10 juli 2025
Review zonder uitnodiging
Antwoord van mychway.online
Thank you for your wonderful feedback! We're so glad to hear you're happy with your experience and that Rosyna was able to support you so well. Wishing you the best on your journey with the 5-in-1 Cavitation machine!
The tube for the vacuum is burned or…
The tube for the vacuum is burned or idk what happened and i just opened the box to do a review on it
28 juni 2025
Review zonder uitnodiging
Antwoord van mychway.online
We sincerely apologize for the issue you've encountered with the vacuum tube. This is certainly not the standard we aim to provide, and we're truly sorry for the inconvenience.
Please note that our machines come with a 1-year warranty for the main unit and a 3-month warranty for accessories.
We've already reached out to you via email with a solution to resolve this matter promptly.
If you haven't received our email or need further assistance, please don't hesitate to contact us directly through our customer service email at service@mychway.online or via WhatsApp at +86 189 2677 1372.
Your satisfaction is very important to us, and we’re committed to resolving this issue as quickly as possible.
Hands down the best costumer service…
Hands down the best costumer service I’ve ever dealt with! Amelia not once left my questions unanswered . She did the very best to answer each and every question I had up until and after I recieved my machine. Thank you so much Mychyway & most importantly thank you Amelia 👍
5 juni 2025
Review zonder uitnodiging
Antwoord van mychway.online
Thank you so much for your kind words! We're thrilled to hear you had such a great experience with Amelia and our team. We truly appreciate your feedback and are so happy you’re satisfied with your purchase.
The Customer Service is a 10 star
The Customer Service is a 10 star. I've Had and Still Have Many Questions and Amelia Has Answered Them All; She Has Been Very Patient, Answering All My Questions and Concerns. I've Had Multiple Questions On A Daily Bases and She Responded Within 24 hours. I Brought The 6 in 1 Machine and Love It. Love The Machine and Much More The Results. Thank you Mychway.
17 juni 2025
Review zonder uitnodiging
Antwoord van mychway.online
Thank you for your wonderful feedback! We're so happy to hear that you're loving the 6 in 1 machine and seeing great results. Amelia will be thrilled to know her support made a difference. We're always here if you need anything!
Attentive customer service and fast…
Attentive customer service and fast shipping
4 juni 2025
Review zonder uitnodiging
Antwoord van mychway.online
Thank you for your feedback! We're glad you were happy with our service and shipping speed!
My experience with support team member
My experience with support team member, Amelia, has been great. I contacted in regards to shipping information and she quickly responded informing me that my machine would be sent out as soon as possible. Had to follow up message from Amelia with a tracking number and a delivery date within days. Thank you so much for all your help Amelia, you’re amazing. I’m looking forward to my Mother’s Day gift.
27 mei 2025
Review zonder uitnodiging
Antwoord van mychway.online
Thank you so much for your kind words!
We're thrilled to hear that Amelia was able to assist you so efficiently. We hope you enjoy your Mother’s Day gift, and if you ever need further assistance, don't hesitate to reach out!
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