The customer service is very responsive and super helpful as far as sending videos to help with any questions and set up. I have purchased 3 items from this company and will absolutely shop with them... Toon meer
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Everything arrived on time and the machines work great, the customer service is the best!! I would definitely buy from this company again, highly recommended 100% Todo llegó a tiempo y las máquinas... Toon meer
Bedrijf heeft geantwoord
I rated them 5 because eventhough the item was delayed, they were constantly in communication with me. Made me feel confident that the I will receive the item eventually. Kudos to the customer service... Toon meer
I purchased the 6 in 1 Hydro Dermabrasion facial machine. I am very pleased with the hydro tool. It cleaned my skin amazing! I am also happy with the other extras. I am still learning how to use a f... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
myChway Online is a supplier of cavitation, radiofrequency, laser lipo, fat freezing, hydro dermabrasion, ultrasonic skin scrubbers, and other aesthetic equipment, and we are committed to providing our clients with safe and efficient fat reduction treatments and aesthetic skin care procedures.
Contactgegevens
RM1701A, Pengdu Mansion, 126 Nanguang Rd, Nanshan, 518000, Shenzhen, Hong Kong
- (+852)561-47818
- service@mychway.online
- mychway.online
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Machine issues
Machine works great but the wand cavitation I only got to use it a bit and after the 3 months it doesn’t work well. I bought a cheaper device else where and works way better 3+ years and the Mychway Stand-Type 9-In-1 40K Cavitation Machine For Body & Facial Care machine I bought a few months ago here already having issues for the past months. And I can’t even find the replacement.
Taking my money quick and shipping was good just the device was not worth it.

Antwoord van mychway.online
Well made products
Well made products. I have purchased multiple items from red light therapy to microdermabrasion machine. Customer service is always willing to fix anything that goes wrong. I will continue to purchase from them as they could be trusted.
Miya’s is great and very good customer…
Miya’s is great and very good customer service !!
Miya provides exceptional customer…
Miya provides exceptional customer service. She answered all my questions and I’m excited to try my new s shape machine!
I love everything about the products
I love everything about the products, and the customers service is too tier.
I messed up my email!
My experience was amazing with these guys. I ordered the cavitation machine for my wife as a gift, and messed up my email address. They were very thorough in following up until they found my number and I got a text from their team. I chatted with Miya through what’s-app and confirmed everything. It felt so reassuring to know if they sniff a pinch of fraud, they will chase it down. Appreciate it!!!
Excelente servicio!
Excelente servicio!! Siempre muy amables .. Les agradezco mucho la atención y el esfuerzo que ponen para cumplir con las garantías que ofrece la compañía.. 100% recomendada. Y la máquina trabaja perfecto.. cumple con las expectativas… Un Millón de Gracias!! 🙏🏻

Antwoord van mychway.online
Very responsive
Very responsive. Whenever I have question about the machine they respond same day. Love dealing with them and I will keep ordering the rest of the machines I want through them.

Antwoord van mychway.online
Excellent customer service
I ordered one of their equipments and for some reason it was missing some parts. I contacted their customer service via WhatsApp and they were very responsive and provided an extraordinary customer service. Representative was so involved in sending a replacement and making sure I was not missing any other parts.

Antwoord van mychway.online
Top Notch Customer Service
Top notch customer service! Miya helped me out and I'm thankful for that. That is very hard to find these days. On top of that, their products are awesome and priced well. I will continue to order from this company!

Antwoord van mychway.online
Responsive
A part within my order was broken although the package had no damaged and they replaced it immediately.
The customer service is good
The customer service is good. The only problem that is difficult is the time difference. Otherwise it is good service
Miya was great to work with
Miya was great to work with, I had an unfortunate experience out of their control and she worked quickly to find solutions! Pleased with the outcome!
Excellent customer service team was not…
Excellent customer service team was not only professional but also incredibly friendly and approachable. I contacted with Miya, I had a big issue, and she respond really quickly and friendly,
I also appreciated the follow-up message l received after my purchase, checking in to make sure everything met my expectations.
Thank you! Miya.
Miya is very helpful and always…
Miya is very helpful and always responds to alllllll of my questions! I appreciate you and your support and all of your help!
Customer service is GREAT
Customer service is GREAT! They always respond to my emails. I haven’t had an issue with them or any of the machines I buy - this why I keep buying from them. Definitely recommend them 10000%!
After my cavitation handle broke
After my cavitation handle broke, I thought I would have to buy a new one but Miya took care of me and replaced it quickly. It was very easy and painless.

Antwoord van mychway.online
Great customer service and quick to…
Great customer service and quick to respond and resolve a hiccup I had with my shipment! Thank you Miya for going the extra mile with me and making sure everything was expedited to get to me quickly within reason!!

Antwoord van mychway.online
Great costumer services
Great costumer services, can wait to try my machine.
I was excited only to be disappointed
I try to not ever leave any negative reviews but this was the worst experiences I have ever had ordering from a company. I feel completely scammed and don’t trust this company. The only good experience I had was that the item shipped pretty fast. I thought I was paying for an upgraded machine and not only was the machine I received cheaply made it was faulty and half of the functions do not work including the main thing I ordered it for. On top of that my machine was not sent with instructions which is dangerous! The customer service claims that it’s so the product doesn’t get stopped in customs which doesn’t make sense! I was told to send a video showing how the machine doesn’t work and was met with gaslighting to try to make it seem like it’s my fault the machine isn’t working when the machine is clearly cheap quality and the one I have was poorly designed. To waste more time they wanted me to send in a “second” video when the first one clearly shows the machine not working right. Buy at your own risk! I’m now having to go through my bank to pursue next steps as the customer service rep is claiming that they can’t refund me until I send the machine back which doesn’t even properly work. I have never felt so scammed in my life. I tried to handle this professionally behind the scenes with the company but there clearly is some sort of a lack of integrity with how I was treated after being sent a bad item that I spent good money on and followed their so called “warranty” protocol.
Update: This company was beating around the bush to give a refund and has shady ways of moving. Once I opened a dispute they tried to get me to cancel my dispute and delete my review for a supposed “refund”. But I see right through them so I kept the dispute open. Then they tried to report my review as fake through TrustPilot by trying so that I never purchased from them although I clearly have an email with my order number. PayPal required me to send the item back and I used the label that the company sent me via email. Turns out the postal company is saying that it’s mail fraud. This company just can’t get enough I guess! I wouldn’t be surprised if the “good reviews” are fraud or from people who received free stuff also!
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