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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Customer service is amazing. They help you with your questions and solve issues well. Communitcation is top notch! I had an issue with my machine and Rosyna helped me with kind and professional email... Toon meer

Beoordeeld met 5 van de 5 sterren

MIYA!!! Best CS rep EVAH!!! Have 100 percent always had GREAT customer service from Mychway (which is insane considering they're sending 1000 dollar objects around the GLOBE!) Seriously do NOT fear or... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Very good communication. I had an issue and they troubleshoot it with me right away and offered a replacement if they couldn’t fix it. Extra parts were easy to order. Open and friendly after sales cus... Toon meer

Beoordeeld met 5 van de 5 sterren

I order the Ultrasonic cavitation R-F body slimming skin lift beauty machine (MS-33J2) It has performed wonderfully. It does not take up much counter space which was great for my small office. Custome... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Cosmetische producten leverancier

Geschreven door het bedrijf

Founded in 2009, myChway has been playing an important role in beauty machine industry, including cavitation machine, facial care, breast & butt enlargement and more.  myChway has a strong R&D team developed many such great beauty tool model that clients love. Now myChway is selling her items in major marketplaces, such as eBay, Amazon and her own website. She has has tons of clients from the world. Meanwhile,myChway is a professional one-stop solution provider on beauty tool. At myChway, you will learn more about beauty business model other than beauty tool. Resonsibility. Sincerity. Share. Win-Win.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

526 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

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4,9

Alle reviews

(526)

32 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

The service it's amazing and the…

The service it's amazing and the customer service was very helpful

8 september 2024
Review zonder uitnodiging
Logo mychway.shop

Antwoord van mychway.shop

Thank you for your feedback!
If you need anything else, don’t hesitate to reach out! We are always here to help.

Beoordeeld met 5 van de 5 sterren

Great machine !amazing customer service

Great customer service since the moment I got the tracking number right after my purchase I was assisted through until the package arrived , had a bunch of questions about the machine for a period of a few weeks and got a fast response every time and recieved all the information needed and answers to all of my questions , with lots of patience . Machine works wonderful and I’ve been seeing results since the first session . I got the 9 in one and very happy with it .

20 september 2024
Review zonder uitnodiging
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Antwoord van mychway.shop

Thank you so much for your kind words!
It's wonderful to know you're seeing results from your first session.
We're always here to assist with any questions, and we appreciate your feedback!

Beoordeeld met 5 van de 5 sterren

Miya the best customer service

Miya was the one who answered all my questions regarding my order, cleared up my doubts and was on top of my shipment. Sent me tracking number information, and even when the shipment arrived contacted me to make sure I had my machine. I have purchased all of my equipment from this company because of their exceptional customer service.

19 september 2024
Review zonder uitnodiging
Logo mychway.shop

Antwoord van mychway.shop

Thank you for sharing your shopping experience with us!
Ensuring that your questions are answered and your shipment arrives smoothly is always our top priority.
We greatly appreciate your continued trust in our company and look forward to assisting you with all your future equipment needs.

Beoordeeld met 5 van de 5 sterren

Company replaced a defective machine

My coolsculting machine was delivered and one of the handle sides didn’t work. The customer rep was very quick and nice with communication which I appreciated. I wasn’t too thrilled about them wanting me to take the machine apart and asking me to trouble shoot to try and fix it, however I was very pleased when they decided to send me a replacement machine. At the end of the day, the problem was solved and I am happy about that.
So far the machine works great.

17 september 2024
Review zonder uitnodiging
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Antwoord van mychway.shop

We apologize for the inconvenience with the initial machine and appreciate your patience during the troubleshooting process.
We're glad the replacement is working well for you.
Your satisfaction is important to us, so please let us know if you need any further assistance.
Thanks again for choosing our product!

Beoordeeld met 5 van de 5 sterren

Excellent customer service!

I couldn't be any happier with the customer service I received. My machine kept showing an error code everytime I was trying to use it. I spoke with Miya and within a week she sent me a new part, and everything is working fine now.

17 september 2024
Review zonder uitnodiging
Logo mychway.shop

Antwoord van mychway.shop

Thank you for your feedback!
We’re glad Miya could assist you quickly and resolve the issue. We're happy to hear that your machine is now working fine.
If you need any further help, feel free to reach out!

Beoordeeld met 5 van de 5 sterren

Machine broke. Company fixed FAST!

I had a great experience with this company my first machine I received was broken but quickly exchanged with a new one that works. I will be testing out the product over the next few months to be able to see results personally. The communication and exchange process went extremely well and I would highly recommend this company.

30 augustus 2024
Review zonder uitnodiging
Logo mychway.shop

Antwoord van mychway.shop

Thank you for your feedback, and we apologize for the inconvenience caused by the first machine not working.
We will work on improving our quality control to provide better service.
Please note that for any product quality issues, we offer a 30-day free return and exchange policy, along with a one-year warranty for the main unit and a three-month warranty for accessories.
We hope you enjoy the new machine and see great results. Your recommendation means a lot to us!

Beoordeeld met 5 van de 5 sterren

I purchased two machines and got a…

I purchased two machines and got a great price for each of them and they were also delivered so quickly within the same week. Turnaround time is absolutely amazing! I will be purchasing more equipment very soon. Best customer service.

10 september 2024
Review zonder uitnodiging
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Antwoord van mychway.shop

Thank you for your great review!
We look forward to helping you with your future purchases. Thanks for choosing us!

Beoordeeld met 1 van de 5 sterren

Scratched and not working

This company is such a jokoe. Did anyone else that they have like no verified reviews in more than a year?! Like someone else wisely commented they are just cooking their eview score with professionally written reviews. I was really disapponted by the muchway cavitation machine we received- visibly scratched and energy output was very minimal. Total waste of $600 and its going in the garbage.

5 september 2024
Review zonder uitnodiging
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Antwoord van mychway.shop

I’m sorry to hear about your experience with our cavitation machine. We take all feedback seriously and are committed to addressing your concerns.

Please be assured that all our reviews come from genuine customers, and we strictly adhere to Trustpilot's review policies to ensure transparency and integrity.

To help us resolve the issue, could you please contact us at support@mychway.shop with your order number and any photos of the product? This will allow us to investigate the matter and work towards a solution.

Thank you for bringing this to our attention. We look forward to resolving this for you.

Beoordeeld met 5 van de 5 sterren

Best customer service

Best customer service! Miya goes above and beyond. Quick response to inquiries and follows up to make sure customer is satisfied. Will always recommend mychway!

4 september 2024
Review zonder uitnodiging
Logo mychway.shop

Antwoord van mychway.shop

Thank you for your great feedback!
Your recommendation means a lot to us.
For any further inquiries,please feel free to contact us and we are always happy to help.

Beoordeeld met 5 van de 5 sterren

The S-Shape machine works great and the…

The S-Shape machine works great and the customer service is fantastic! Truly outstanding customer service and I’ll definitely be back for my next purchase. Thank you so much!

3 september 2024
Review zonder uitnodiging
Logo mychway.shop

Antwoord van mychway.shop

Thank you for your fantastic feedback!
We're thrilled to hear that you're happy with the S-Shape machine and our customer service.
We look forward to assisting you with your next purchase. Thanks again!

Beoordeeld met 4 van de 5 sterren

Great customer support

I had received a machine that had a defect, I contacted customer service and they were fast with a reply and had no problem with giving me a new machine! Customer support was very helpful and friendly and that made me very happy! They contacted me yesterday to let me know that my new machine has been shipped 😊

21 augustus 2024
Review zonder uitnodiging
Logo mychway.shop

Antwoord van mychway.shop

Thank you for your positive feedback!
We're glad our customer service team could help and that your new machine is on its way.
If you need anything else, feel free to ask. Enjoy your new machine!

Beoordeeld met 5 van de 5 sterren

These people are very kind and willing…

These people are very kind and willing to help you with any concerns you may have. Recommended and very grateful.

19 augustus 2024
Review zonder uitnodiging
Logo mychway.shop

Antwoord van mychway.shop

Thank you for your kind words!
We're thrilled to hear that you found our team helpful and supportive.
If you have any more questions or need further assistance, please feel free to reach out.

Beoordeeld met 5 van de 5 sterren

Very responsive

Very responsive, easy to get ahold of and when I had an issue they were quick to resolve it!

7 augustus 2024
Review zonder uitnodiging
Logo mychway.shop

Antwoord van mychway.shop

Thank you for your feedback!
We're glad to hear that we were responsive and quick to resolve your issue. If you need anything else, feel free to reach out!

Beoordeeld met 5 van de 5 sterren

Great products. Very happy

We have had great experience with put the functionality and the quality of the products. We purchased several machines and the fit and finish have been excellent. Shipping as also been a great experience as things were carefully packaged to avoid any potential damage. We have used the products for about two months and are sending great results. Customer service has had a very quick response whenever we have any questions. I highly recommend MyCHway.

14 augustus 2024
Review zonder uitnodiging
Logo mychway.shop

Antwoord van mychway.shop

Thank you for your great review! We're delighted that you're satisfied with our products, shipping, and customer service.
Your recommendation means a lot to us.
If you need any further assistance, please let us know!

Beoordeeld met 5 van de 5 sterren

Quick Service

Respond was fast and they got me what I needed quickly and efficiently

25 juli 2024
Review zonder uitnodiging
Logo mychway.shop

Antwoord van mychway.shop

Thank you so much for your kind words!
We're thrilled to hear that you were satisfied with our quick and efficient service.
If you need anything else, please don't hesitate to reach out.

Beoordeeld met 5 van de 5 sterren

Miya was kind

Miya was kind, emphatic, effective, and efficient. She was quick in responding every single question I had, and find a solution to a little shipping snag I came across. I would love if every CS person in all companies were like her. Exemplary! Thank you Miya.

12 augustus 2024
Review zonder uitnodiging
Logo mychway.shop

Antwoord van mychway.shop

Thank you so much for your kind words!
I’m thrilled to hear that Miya provided you with excellent service and resolved your issue efficiently.
If you need any further assistance, please don’t hesitate to reach out!

Beoordeeld met 5 van de 5 sterren

Missing parts- Great follow-up

In my original package, there were missing parts. I contacted Mychway and received an immediate response and continuous follow up throughout the process until the products that were missing arrived at my door. The customer service alone will for sure keep me as a repeat customer. Everyone was so responsive and friendly to work with. Thank you for such great customer service.

5 augustus 2024
Review zonder uitnodiging
Logo mychway.shop

Antwoord van mychway.shop

Thank you for your feedback!
We apologize for the missing parts in your original package.
We will strengthen our quality checks to prevent such issues in the future and continue improving our service.
If you need anything else, feel free to reach out.

Beoordeeld met 5 van de 5 sterren

Miya handled my customer service…

Miya handled my customer service interactions and was very nice, consistent with messaging, informative with my available options, and wanting to help make my experience with their business a positive one. I have ordered other machines as well that have been working well as expected too.

6 augustus 2024
Review zonder uitnodiging
Logo mychway.shop

Antwoord van mychway.shop

Thank you for your feedback!
We’re glad Miya was able to assist you effectively and that your machines are working well.
If you need any further help, please feel free to contact us at support@mychway.shop or add our WhatsApp at +852 5614 7818.

Beoordeeld met 5 van de 5 sterren

Great Beauty/Tech Professionals

Before placing my order I have observed this company for many years. The things that I like the most are the customer service instruction videos, the wide product selection, fair prices and discounts, and the attention that they pay to technological advancements. I can see that I have a grasp on how to operate these products for success.

29 juli 2024
Review zonder uitnodiging
Logo mychway.shop

Antwoord van mychway.shop

Thank you for your review! We’re thrilled that you appreciate our customer service videos, product range, fair prices, and focus on technology.

It’s great to hear that these resources have helped you feel confident in using our products. If you need any further assistance, feel free to reach out.

Beoordeeld met 5 van de 5 sterren

Their products are top notch

Their products are top notch, the customer service is even better. I have been highly pleased.

27 juli 2024
Review zonder uitnodiging
Logo mychway.shop

Antwoord van mychway.shop

Thank you for your great feedback! We're glad to hear you're pleased with our products and customer service. If you need anything else, just let us know!

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