Top service. Best place to buy & sell a bike, much quicker & easier then eBay with no haggling & waiting around re: auction. Importantly, really very good communication on the progress of your order a... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I am extremely frustrated with mynextbike. they canceled my order there end ,yet they still haven't refunded my payment. it has been weeks since the cancellation, and my money is completely missi... Toon meer
I sold a bike on MyNextBike and thought the service was excellent throughout. The courier experience was incredibly easy and smooth given the challenge of transporting bikes around the country.... Toon meer
The site is really easy to use both for listing and viewing and the support and communication with the team are first rate. Can't recommend enough if you want to either sell your unwanted bikes or buy... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The UK's #1 marketplace for premium second hand bikes. We make buying and selling pre loved bikes easy and secure.
Contactgegevens
20-22 Wenlock Road, N1 7GU, London, Verenigd Koninkrijk
- 07828514540
- mynextbikebusiness@gmail.com
- mynextbike.co.uk
4,0
Goed
885 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Bike sold, money received, but process needs to be better!
The selling process itself was ok, I recieved an offer, I countered, and it was accepted. The bike courier service went really well, smooth handover of the bike. The only thing I would say needs to improve is the getting paid stage/process. There was a 48 hour period after the bike is delivered in which the buyer can complain, but you have no idea what is going on, if there was a section of the seller portal that confirmed if the buyer was happy/unhappy this would be useful, and after this, you are left in the dark about payment. After contacting customer service, I was told up to 28 day wait for payment, which I was ok with, but there is no record, or section of the website that says 'payment pending' or '28 days left before payment', so it feels like you are in the dark a little bit. The section of the website to enter your payment details was also very hidden and I stumbled across it, if I hadn't, my payment might have been delayed further. My payment wasn't sent at the time it said it would have be sent by. I contacted support and it was sent the next day. The customer service is good and I appreciate the quick reponses, however I feel like the website and the payment process (the most important part for sellers) needs to be improved to give people more confidence when selling and the internal process need to be better to ensure the payments are processed on time.
20 juli 2026
Review zonder uitnodiging
Antwoord van MyNextBike
Thanks for taking the time to leave such detailed and constructive feedback.
We’re really pleased the sale, offer process and courier collection all went smoothly, but we completely understand your frustration with the lack of visibility around the payment stage. Sellers should be able to clearly see when Buyer Protection ends, whether payment details have been received, and the expected payment date without needing to contact support.
First-time seller payments take longer while our safety and security checks are completed, with future seller payments processed on the faster 14-day timeframe. However, your payment should still have been issued by the date provided, and we’re sorry that you needed to chase us.
Your suggestions around a payment tracker, clearer portal updates and making the payment details page easier to find are very helpful, and we’re actively working to improve this part of the experience.
Thank you again for selling with MyNextBike and for highlighting where we need to do better.
Don't use these people
It says u haveMessages but you check and no msg there then a day or so later the msg comes up. I lost penental buyers and had an offer wich I exsepted the purchaser never got my exseptance msg and he thought I couldn't be bothered to respond to him. Days later I got his msg saying he never got mine I sent him screen shots but by then he had found a bike on ebay I can't blame him though, it's totally this sight think very very cerfuly befor u use them there really poor/bad.
20 juli 2026
Review zonder uitnodiging
Antwoord van MyNextBike
Hi,
We’re sorry to hear about your experience. We understand how frustrating it is to miss a potential buyer because messages or offer updates were not seen in time.
We have checked the account activity and can see there was some confusion around which account was linked to the listing, which affected how the messages appeared. We appreciate that this was not clear from your side and that the delay cost you a possible sale.
Please contact our support team and we’ll help make sure the correct account is linked and everything is working properly for any future listings.
Kind regards,
MyNextBike
Bought the Engwe Pro 20 and the whole…
Bought the Engwe Pro 20 and the whole experience was spot‑on from start to finish. Communication was clear, delivery was quick, and the bike arrived perfectly inspected and ready to ride. The Pro 20 itself is a beast — solid build, powerful motor, and genuinely impressive performance.Really pleased with both the bike and the service. Highly recommend.
27 juni 2026
Review zonder uitnodiging
Antwoord van MyNextBike
Thank you so much for the brilliant review, Mike.
We’re delighted the whole experience was spot-on from start to finish, and even more pleased that your Engwe Pro 20 arrived inspected, ready to ride and living up to expectations.
It sounds like you’ve got an absolute beast of a bike. Enjoy every mile, and thank you for choosing MyNextBike.
Customer Service=Bob On
I've had a bit of a turbulent experience with purchasing a new bike from My Next Bike. I had no issues with the seller or actually selecting my new bike. It arrived quickly, there was lots of communication throughout and I was happy with this initial stage of buying. However problems arose with their courier of choice Proovia. The bike arrived damaged, left in a communal space and not in a state I would have expected based on paying extra for delivery. After back and forthing with My Next Bike [their customer service member Harry was incredibly patient, helpful and attentive throughout], we realised this was entirely on Proovia. I am really happy with my bike; the product, price, the seller, process/communication and customer aftercare. Just be wary about the delivery couriers.
18 juli 2026
Review zonder uitnodiging
Antwoord van MyNextBike
Thank you so much for the thoughtful review, Adele.
We’re really pleased to hear you were happy with the bike, price, seller, communication and support throughout the process. We’re sorry the delivery itself fell below the standard both you and we expected, especially with the bike being left damaged in a communal area.
We really appreciate your patience while we worked through this with the courier, and your kind words about Harry will mean a lot to him. We hope you enjoy the bike and would be delighted to help you again in the future.
Antwoord van MyNextBike
Thank you for the 5-star review, Os.
We’re really pleased to hear you were happy with the service. Thank you for choosing MyNextBike, and we hope to help you again in the future.
The modern way to buy and sell push bikes
As described got the bike I wanted as good as new stress free purchase.
Money back guarantee gave me peace of mind.
Price was competitive
Delivery was good and communication excellent from mynextbike and cycle courier.
14 juli 2026
Review zonder uitnodiging
Antwoord van MyNextBike
Thank you for the fantastic review, Ian.
We’re delighted you found the bike you wanted and that the whole purchase was stress-free. Giving buyers confidence through Buyer Protection, competitive pricing and reliable delivery is exactly what we aim for.
We hope you enjoy the bike, and thank you for choosing MyNextBike.
Recommend MyNextBike
Didn’t really know much about this company when looking for somewhere to sell my e-bike, found this seller on google, but decided to go with them. Everything was easy to upload, notified when offers came through, when I accepted offer courier details came through very quickly and pick up date agreed and they arrived promptly. Notification then received from courier to say bike had arrived with the buyer.
Slight hiccup when due to be paid but this was picked up by the director and payment sent through promptly with excellent correspondence from him.
I’m always wary of companies online but they surpassed my expectations. Thankyou and wish you all the best with MyNextBike .
1 juni 2026
Review zonder uitnodiging
Antwoord van MyNextBike
Thank you for taking the time to leave such a detailed review.
We’re really pleased the listing, offer and collection process all went smoothly, and that we were able to resolve the payment issue quickly once it was raised. We completely understand the caution people can feel when using an online marketplace for the first time, so it means a lot to hear that we surpassed your expectations.
Thank you again for choosing MyNextBike, and for your kind words and support.
The BEST for selling your old E-bikes
With eBay banning sales of e-bikes I came across this company who specialise in the buying and selling of 2nd Hand e-bikes. The whole process of listing was clean and simple and after about 4 weeks I got an offer which i accepted. MNB deal with all the comms between buyer and seller and what I really liked was how they sort out the collection and delivery of the bike. As a first time seller you do have to wait up to 28 days for payment to allow for security checks on potential stolen bikes so in fairness this protects both parties to the sale. But the payment does come and after you’ve sold one bike future sales settle in 14 days. I had one or two techy issues where my collection code didn’t tie with sale but Harry jumped on this and got it sorted. He followed the sale through from accepting the offer to me getting paid. He was right on top of things from start to finish and this review is as much down to him as MNB.
Overall a brilliant service and highly recommended
13 juli 2026
Review zonder uitnodiging
Antwoord van MyNextBike
Thank you so much for such a detailed and thoughtful review, John.
We’re delighted the listing, sale, collection and delivery process all worked so well for you. Our first seller payment takes longer while the necessary safety and security checks are completed, but future seller payments move onto the faster 14-day timeframe.
We’re also really pleased Harry was able to resolve the collection code issue and support you throughout the whole journey. Your kind words will mean a lot to him.
Thank you again for trusting MyNextBike and recommending us so highly.
Buying was simple and I did receive the…
Buying was simple and I did receive the bike that I ordered and am more than happy with it. There was a general lack of communication and the delivery company delivered on a day that I hadn’t selected. The original listing with all the bike specifications disappeared once I had ordered which meant I had to remember details when taking delivery. It would be nice to get the full specifications as part of the order invoice to ensure that the bike came as described. Overall I have the bike and it came promptly, I would have appreciated a bit more reassurance in the delivery process.
28 juni 2026
Antwoord van MyNextBike
Thank you for taking the time to leave your feedback.
We’re really pleased to hear that the buying process was simple, the bike arrived promptly and that you’re happy with it.
We understand your point about communication and delivery arriving on a day you had not selected. You should feel properly informed throughout the delivery process, so we’ll be feeding this back to the courier team.
Your suggestion about including the full bike specification with the order confirmation is also very helpful. We agree this would make it much easier for buyers to check the bike against the original listing when it arrives.
Thank you again for choosing MyNextBike. We hope you enjoy the bike and that we can provide an even smoother experience next time.
Have not received my money
I am sorry guys - it has been an unsettling process to sell my cargo bike over the platform mynextbike.co.uk
There were quite a few people interested and the first person who viewed and payed for the bike via the website took it with him but I until today are waiting for the money. There was not communication from mynextbike.co.uk once the bike was picked up and I had to email and chase to receive a link where I could insert my bank details to get my money. I could not find a customer service number to call and emailed their Facebook account and contacted them via a form on the website. I did not get a confirmation of receipt email either. I then got a call from someone asking who gave me a payment date which now has been passed and I am chasing now again and I am quite worried I won’t receive the money at all. It was quite a lot of money.
19 juni 2026
Review zonder uitnodiging
Antwoord van MyNextBike
I’m really sorry this has felt so unsettling, especially if it involves a large payment!
Please be assured that every seller payment is honoured and we’re here to help get this sorted. We just can’t identify your sale from the review alone, so please email support@mynextbike.co.uk with your name and the email address used for the order and we’ll investigate it ASAP.
We’ll also check why you didn’t receive the usual automated updates, as we want every seller to feel informed and supported throughout the process.
As soon as we have your details, we’ll be able to locate the sale, confirm the payment status and payment due date, and make sure everything is resolved properly (I will give you a quick call too to help put your mind at ease).
Harry
MyNextBike
Not great
Not great, fraudulent email from their system, someone agreeing to buy the bike then pulling out, you have to wait a month to get the money when sold and even then they had to be continually chased up to get my money, unfortunately cannot be recommended
12 maart 2026
Review zonder uitnodiging
Antwoord van MyNextBike
We’re really sorry to read this, especially as we work incredibly hard to make the platform safe, fair and reliable for everyone.
We’ve sent you a request for more information because we genuinely want to understand what happened and look into it properly. It’s difficult to investigate from the review alone, but once we have your details we can review the emails, the cancelled sale and the payment timeline in full.
Please send over the requested information and we’ll make sure this is looked into carefully.
Harry
MyNextBike
Outstanding customer service and engagement
Reliable, fast and efficient process coupled with outstanding customer service and engagement. I was informed and aware of what was happening throughout and all targets and deadlines were consistantly acheived. Highly recommended and I will definitely use this service again.
22 juni 2026
Antwoord van MyNextBike
Thank you for the brilliant review, Paul.
We’re delighted you found the process reliable, fast and efficient, and that you felt fully informed throughout. Consistently meeting our targets and keeping customers updated is exactly the experience we want to provide.
We really appreciate your recommendation and look forward to helping you again.
Lots of offers
Lots of offers, had one that I accepted but had no further response. A bit disappointed, but now been sold ,bike collected. Now waiting for the money. Overall experience very good,all came together well ,bike collection was prompt and well organized. The whole set up works very well.
25 juni 2026
Antwoord van MyNextBike
Thank you for the excellent review.
We’re really pleased everything came together smoothly and that the collection was prompt and well organised. We understand the initial disappointment when an accepted offer did not progress, so we’re glad the bike ultimately sold and the overall experience remained positive.
Thank you for choosing MyNextBike, and we hope the final payment stage completes the experience perfectly.
Don't no put bike on for sale didn't…
Don't no put bike on for sale didn't hear anything since
28 juni 2026
Antwoord van MyNextBike
Thanks for your feedback.
We’re sorry you didn’t receive any updates after listing your bike. That’s not the experience we want sellers to have, and we understand how frustrating it can be to feel left in the dark.
Please contact our support team with the email address used for the listing, and we’ll be happy to check its status and help get things moving.
No sale, unfortunately, but great support
I priced my bike at the lower end of the suggested range, and paid for a boost, but it didn't sell after 2 weeks, although it did then sell on FB marketplace after 3 days.
On the other hand the responses from the support team were first class.
25 juni 2026
Antwoord van MyNextBike
Thanks for taking the time to leave your feedback, Chris.
We’re sorry we couldn’t help secure the sale this time, particularly after you paid to boost the listing. We’re pleased to hear our support team was first class throughout, and glad you managed to sell the bike quickly elsewhere.
Thank you for giving MyNextBike a try, and we hope we can deliver a better result for you next time.
Great customer service
A slick platform and a great customer experience. Much easier and quicker than selling via eBay or Facebook. A slight delay in payment (caused by the courier, not MNB) was resolved quickly and professionally with direct contact from someone at MNB. Would highly recommend.
6 juli 2026
Antwoord van MyNextBike
Thank you so much for the fantastic review, Ollie.
We’re delighted you found the platform slick, quick and easier than selling through other marketplaces. We’re also pleased the payment delay was resolved quickly and professionally once identified.
Thank you for recommending MyNextBike, and we hope to help you again in the future.
Good communication and service
Good communication, excellent collection and delivery service. Quick responses to queries.
Money takes 30 days after sale to come through, though to be fair this is clearly stated up front.
Easy convenient way to sell my E-bike. 2 friends have also successfully sold bikes through MyNextBike.
4 juni 2026
Review zonder uitnodiging
Antwoord van MyNextBike
Hi Phill,
Thanks so much for the lovely review, and for recommending us to others too.
We’re really glad to hear the communication, collection and delivery all went smoothly. You’re also right on the payment side, the first seller payment takes longer for safety and security checks, but now you’ve completed your first sale, future payments are on the faster 14-day timeframe.
Thanks again for using MyNextBike, we really appreciate it.
Harry
MyNextBike
Selling a bike made Easy
I sold my e-bike and achieved a very good price, and it sold within 2 days of being listed.
buyer collected and there were no issues.
there is a 30 Day wait for payment to be aware of, however this was paid promptly once it had elapsed.
i was a bit nervous due to older reviews about payments being delayed, however the customer service team answered any questions almost immediately and payment was on time, so i would recommend sellers, if they want to get a good price
6 juni 2026
Review zonder uitnodiging
Antwoord van MyNextBike
Thank you for the brilliant review, Henry.
Selling within two days and achieving a great price is exactly the outcome we love to see. We completely understand that the first-time seller payment timeframe can feel unfamiliar, so we’re pleased our team kept you reassured and that payment arrived on time.
Future seller payments are processed on the faster 14-day timeframe. Thank you for trusting MyNextBike and recommending us to other sellers.
Best customer service
Bike order was cancelled by the seller. This however wasn't the fault of my next bike. Due to a delay in the refund process I was contacted by a gentleman high enough in the he chain of command to issue an immediate refund to my account by way of apology.
10/10 service would recommend using
21 juni 2026
Antwoord van MyNextBike
Thank you for the fantastic review.
We’re sorry the original seller cancelled the order, but we’re really pleased our team was able to step in, take ownership of the refund delay and get everything resolved immediately.
Your 10/10 means a lot to us. Thank you for recommending MyNextBike, and we hope your next purchase is completely seamless.
Had a fantastic experience
Had a fantastic experience. Process was easy from start to finish. From sale to pick up to delivery to customer. It made selling my e-bike headache free.
Matt from MyNextBike was fantastic with his help and sorted any issues I had.
They use a great courier to pick up the bike, they gave me a timeframe for the pick up and also rang me to confirm.
I would totally recommend using MyNextBike because I definitely will if I have another e-bike to sell in the future.
2 juli 2026
Review zonder uitnodiging
Antwoord van MyNextBike
Thank you so much for the amazing review.
We’re delighted MyNextBike made selling your e-bike simple and headache-free from listing through to collection and delivery. We’re also really pleased Matt was able to support you and resolve any issues along the way.
Thank you for recommending us so highly. We would love to help again when it is time to sell your next bike.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.