Awesome experience thanks to Erwin for helping me along the way. He was great communicating how set up the ESIM as I was struggling alone but he made it smooth and easy! look forward to staying with t... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
If i could rate any higher than 5 star, i 100% wouldnt hesitate to give it a 10. I had trouble with my eSim, but im sure that was because i left the page when it clearly said not to, otherwise it may... Toon meer
Bedrijf heeft geantwoord
Reading previous reviews, nothing has changed. Partner decided to join Rocket and they are mucking her around with the number transportability. They have even gone as far as telling her to reset her p... Toon meer
Bedrijf heeft geantwoord
While I love having endless data the past few months, I am frequently frustrated with how poor and unreliable the streaming is with various services when I even have 3 or 4 (full) bars of mobile s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Winner Best Value Mobile Provider in the 2023 & 2024 NZ Compare Awards. Fuel your phone with unlimited data. No sneaky fees, no contracts and no credit check - just choose the speed you need. Every plan is eSIM ready, and save even more with group discounts.
Contactgegevens
Auckland, Nieuw-Zeeland
- customerservice@rocketmobile.co.nz
- myrepublic.co.nz
3,6
Gemiddeld
533 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great rate. Easy to join
Fast and easy application. They provide better rates/prices than ever other mobile service
5 april 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
MyRepublic has the best customers! Thank you so much for your support, Kaylene.
We always aim for our customers to feel safe and secure to interact with us with openness, honesty and authenticity. #WeCare
ICYMI : Did you know we now offer unlimited data mobile plans? So you have one easy choice: fast, faster or fastest & as a bonus, all our plans last the whole month – with no sneaky 28- day expiry! https://myrepublic.net/nz/mobile-plans/ Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Bel
Super fast sign up process
Super fast sign up process. Good skills and communication no muck around. Fast connection time as well. Your not waiting 5-10 days as other companys states
4 april 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Thank you for choosing MyRepublic, Siam.
Thank you for being a MyRepublic customer. We sincerely appreciate your business.
ICYMI : Did you know we now offer unlimited data mobile plans? So you have one easy choice: fast, faster or fastest & as a bonus, all our plans last the whole month – with no sneaky 28- day expiry! https://myrepublic.net/nz/mobile-plans/ Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Bel
Pro-Active, willing to accommodate
Willing to accommodate and not lose a customer, excellent customer service
4 april 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Your support means the world to us! Thank for your business, KT.
We build strong relationships and stay closely connected to each other, our customers, industry partners and thought leaders. #NeverSettle
ICYMI : Did you know we now offer unlimited data mobile plans? So you have one easy choice: fast, faster or fastest & as a bonus, all our plans last the whole month – with no sneaky 28- day expiry! https://myrepublic.net/nz/mobile-plans/ Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Bel
simple staight forward communications…
simple staight forward communications especially for senior citizens ( 78years)
3 april 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Thank you so your support. We truly appreciate your business, Henry.
We treat our customers with respect and always assume the best intent. #WeCare
ICYMI : Did you know we now offer unlimited data mobile plans? So you have one easy choice: fast, faster or fastest & as a bonus, all our plans last the whole month – with no sneaky 28- day expiry! https://myrepublic.net/nz/mobile-plans/ Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Bel
Terrible customer service = no customer…
Terrible customer service = no customer service. Problems with my account, billing error, so hard to communicate via chat, takes way too long, my time is more valuable than the time it takes to sort anything with this company
3 april 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
We always aim for our customers to feel safe and secure to interact with us with openness, honesty and authenticity. I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback.
It will allow us to resolve any problems that occur and help us to improve our services.
Our Team is trying to call you to confirm about if you still need further help.
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Bel
Not hard to fill in etc and sign up
2 april 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Thank you for believing in us, Antonia. We promise to always provide our partners with the excellent service that they deserve.
ICYMI : Did you know we now offer unlimited data mobile plans? So you have one easy choice: fast, faster or fastest & as a bonus, all our plans last the whole month – with no sneaky 28- day expiry! https://myrepublic.net/nz/mobile-plans/ Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Ragina
Upgrading to Fibre was fast
Upgrading to Fibre was fast, only doing it because I have problems every week with vsdl?? Think that's the plan I'm on, and pretty much over paying 74 dollars a month not to be able to use wifi! This experience was easy to do. Just hoping won't have to wait long for swap over
1 april 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Your satisfaction is our greatest concern! We invest in building our capabilities to deliver.
ICYMI : Did you know we now offer unlimited data mobile plans? So you have one easy choice: fast, faster or fastest & as a bonus, all our plans last the whole month – with no sneaky 28- day expiry! https://myrepublic.net/nz/mobile-plans/ Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Ragina
The worst internet conmection fpr…
The worst internet conmection fpr gaming, for ehich they marlet themselves so much. Fpr support you have to deal with their chatbot and lucky if you could get hold of a real agent. Once you do they will aak to run bunch of tests on yoir computer, speed test and all that bs. You do that and say it is low, now they come up with other random tests while you are an hour with them waiting for a response. And finally no real solution. You give up; and just leave the chat.
1 april 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Thanks for your review! We are sorry that our chatbot and live chat agent was unable to solve your issue, and it took so long. We recently have made some major improvements to our systems, platform, processes and procedures which have had a significant improvement in interacting with our customers, rest assured this is not the end of our improvements. Every week we take the time to reflect on both negative and positive reviews to ensure we are listening to our customers.
A complaint manager has been assigned to your case and will contact you via email. We hope this will make you feel more well-taken care of.
Sincerely,
Ragina
Antwoord van Rocket Mobile New Zealand
Hi Manuraj, we are exceedingly pleased to find people we can always count on. Thank you for being one of our loyal and trusted customers.
ICYMI : Did you know we now offer unlimited data mobile plans? So you have one easy choice: fast, faster or fastest & as a bonus, all our plans last the whole month – with no sneaky 28- day expiry! https://myrepublic.net/nz/mobile-plans/ Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Ragina
Caveat Emptor - if you are thinking of using this company DON'T
Still no mobiles (4 of) two + days later, all numbers are not ported tech support is at best incompetent at worst negligent, even a BRAND NEW number is NOT working thats how hopeless this company is...
Can only access assistance via online chat and they have no idea what they are doing and everything is we will get back to you, they never do. Or wait 24 hours or 48 hours, still nothing works.
Once the numbers are returned all accounts from mobile to broadband will be canceled with this company, I am surprised they are even in business with there attitude and behaviour
To give a idea MyRepublic's plan to resolve issues is to "Wait" on others to send them email, they appear to have no ability or technical intelligence to fix anything.
The most over used phrase from MyRepublic is "we appreciate your patience and understanding in this matter."
31 maart 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Hi SNMP,
I’m very sorry you had to go through this experience. It’s important for us to respond to customers quickly and efficiently.
Please send us a message to feedback@myrepublic.net and we'll be happy to resolve this immediately.
Sincerely,
Ragina
Easy as!
App is easy to use. Payment extension is awesome when needed.
31 maart 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Hi Jeanette, glad that you liked our payment extension service.
We are always happy to serve you better!
ICYMI : Did you know we now offer unlimited data mobile plans? So you have one easy choice: fast, faster or fastest & as a bonus, all our plans last the whole month – with no sneaky 28- day expiry! https://myrepublic.net/nz/mobile-plans/ Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Ragina
Post sign up details
It would be good to have details telling me like what happens to my old provider, do you tell them to cancel my old plan or do I need to do that myself.
Otherwise the sign up was easy as.
30 maart 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Hi Ruby, thank you for choosing MyRepublic. We are honored to have customers like you.
You will need to let your old provider know you are leaving them as a customer, as we have no authority over your account with them. However, it is important to tell them that your new provider is going to place a "Transfer" order. If they may leave the services active, and not disconnect them until we transfer the services over. (This minimises downtime).
ICYMI : Did you know we now offer unlimited data mobile plans? So you have one easy choice: fast, faster or fastest & as a bonus, all our plans last the whole month – with no sneaky 28- day expiry! https://myrepublic.net/nz/mobile-plans/ Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Ragina
Excellent customer service
Excellent customer service! Night and day compared to my last provider!
30 maart 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Quality and customer service are what distinguish us from others, Dinesh. We always strive to exceed our customers’ expectations and meet their requirements.
ICYMI : Did you know we now offer unlimited data mobile plans? So you have one easy choice: fast, faster or fastest & as a bonus, all our plans last the whole month – with no sneaky 28- day expiry! https://myrepublic.net/nz/mobile-plans/ Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Ragina
MyRepublic is the worst ISP I have…
MyRepublic is the worst ISP I have experienced, ever, anywhere. No way to contact real support, but also no way to cancel yourself. Just a cycle of suffering that ends in MyRepublic continuing to taking months of payments for a service to an unoccupied house. As mentioned by others the OTP often fails and the chat bot seems to intentionally frustrate any attempt to actually do anything. I eventually got an email from their support team, but they too messed up the account cancellation. Finishing up with "We should have communicated more clearly and worked with you to ensure that your request was met. I will take this as a learning experience for our team to improve our customer service in the future." I just paid an extra month of internet so they could have a learning experience?
28 maart 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
We're sorry to hear about your experience, Blair.
That should never have happened, and I completely understand how frustrating this must be for you. I will relay this message to your case manager.
We have prioritized resolving your concern as discussed via email yesterday.
Our team jumped on that problem right away, and let you know as soon as it's fixed.
I appreciate you letting me know about your negative experience. We strive to ensure every customer is satisfied with our business, and I apologize for any way we may have inconvenienced you.
Let me know if you have any more questions, comments, or concerns.
Regards, Bel
Changing all our phones over from…
Changing all our phones over from skinny. Getting signed up was a bit difficult for our first phone should be easy by the time we finish
28 maart 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Thank you very much for sharing your experience with us, Glynn.
We are really happy that your interaction with our brand was so positive.
Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Regards, Bel
just easy to use and so far it is good
26 maart 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Thank you for your business and your trust, Suli. It is our pleasure to work with you. MyRepublic creates a space in our working day to ensure our team can recharge, connect and explore our passions.
ICYMI : Did you know we now offer unlimited data mobile plans? So you have one easy choice: fast, faster or fastest & as a bonus, all our plans last the whole month – with no sneaky 28- day expiry! https://myrepublic.net/nz/mobile-plans/ Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Ragina
Don’t switch to MyRepublic
MyRepublic had my old provider switched off at 8 am Friday morning, however did not correctly provision a new service, rang them at 3 pm only to be emailed later that someone would get back to me Monday. Serious they have no interest in customer support. I would not recommend this company. I have switched at least 6 providers over the last 14 years and not had this abysmal service.
24 maart 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Your satisfaction is our greatest concern!
We invest in building our capabilities to deliver.
I’m very sorry you had to go through this experience. It’s always important for us to cater to our customer needs as much as possible, so I’m very sorry we couldn’t deliver what you expected. We’re always open to improving our services so thank you for bringing this up.
Please send us a message to feedback@myrepublic.net and we'll be happy to resolve this immediately.
ICYMI :Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Bel
Very easy to go through and read…
Very easy to go through and read through, the most simplest sign up I have ever been through! Ka Pai!
20 maart 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
Your satisfaction is our greatest concern, David! We invest in building our capabilities to deliver.
ICYMI : Did you know we now offer unlimited data mobile plans? So you have one easy choice: fast, faster or fastest & as a bonus, all our plans last the whole month – with no sneaky 28- day expiry! https://myrepublic.net/nz/mobile-plans/ Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today: http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Ragina
Straight forward pricing.
19 maart 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
We’re happy you are satisfied with our in market plan pricing and service quality. It means a lot!
Thank you for choosing us, we’re so thankful for outstanding customers like you.
Let us know if you need anything else.
We will do our best to make your future experience with us even better.
ICYMI : Did you know we now offer unlimited data mobile plans? So you have one easy choice: fast, faster or fastest & as a bonus, all our plans last the whole month – with no sneaky 28- day expiry! https://myrepublic.net/nz/mobile-plans/ Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Sincerely,
Bel
MyRepublic is very good
I'm thrilled with MyRepublic's services and would recommend it to anyone.
17 maart 2023
Review zonder uitnodiging
Antwoord van Rocket Mobile New Zealand
I’m really proud that we were able to meet your high expectations, Anatoly! It’s such a pleasure to have customers like you. We will do our best to make your future experience with us even better.
ICYMI : Did you know we now offer unlimited data mobile plans? So you have one easy choice: fast, faster or fastest & as a bonus, all our plans last the whole month – with no sneaky 28- day expiry! https://myrepublic.net/nz/mobile-plans/ Self-service is now fast and simple. Our app is your digital home for all your MyRepublic services. Download our app today : http://onelink.to/u4h2tv YouTube video http://myrp.co/l0h2c
Kind regards,
Ragina
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