Mystery BoxdReviews 

Purchased two shirts for my nephews for Christmas. Unfortunately, the sizing was too small. Matty Was so quick to respond and let me know what the Exchange process would be. After sending the shirts back, I was in receipt of replacements within a couple of days. You rarely get such efficient quick service from an online retailer and I am very grateful. My nephews are overjoyed with their new shirts that fit. Also should note that Matt gave excellent advice on what size to get. Can’t speak highly enough and thank you so much again.

A brilliant company, had an issue with the wrong team (my fault) and was sorted quickly and efficiently. Communication was great.
Quality of the products are fantastic too.
Will definitely order again in the future.

My son was so excited to receive his mystery box. This is such a great concept for gifting for the football mad!
Despite the shirt being a little small the company have been brilliant at instantly responding to my emails and replacing the shirt - they could not have been more polite or efficient which is rare these days. Thank you Matty.

Loved the football top that arrived. Very impressed great quality. This was a Gift for my nephew at Christmas will definitely be buying again in the future. The whole experience of the unknown surprise to what football top was in the gift box only added to the gift being more enjoyable to open on the big day!
Excellent customer service would highly recommend

Excellent purchasing experience - dispatched and delivered very quickly, my son absolutely loved all the products in the ultimate mystery football box and customer service was excellent when I needed to contact them with a query I had. Would strongly recommend for any football mad fans out there

These guys are fantastic!!... Ordered a shirt for my son for Christmas (which he was over the moon with) but it was too small... Followed the instructions on the website on how to return, sent it back and had an email the following day to discuss the exchange... What a fab company!!...

Absolute class! I’d 100% recommend these boxes. They come quickly and the stuff is quality.

Ordered a shirt for my 13 year old nephew for Christmas from Mystery Boxd.
He loved it but unfortunately it was small on him.
Thankfully, dealing with returning it was made easy and the customer service by Matty in helping with this was very good.
My nephew now looks forward to his new shirt.

Fantastic service. Whilst the teams are random, the products are great quality. We've had several boxes and been really happy with everything in each one.

Great customer services. Will buy another for son's next birthday.

Brilliant shirts and top quality, love all the different designs.

The mystery boxes make great presents for footy mad kids!
Matty was really helpful, couldn’t recommend enough!!

Really disappointing. £50 for 2 obscure, poor quality shirts. An exchange was offered which we took them up on (although I had to pay additional postage to return the original shirts). I couldn’t fault the swift response which came on Boxing Day. The two new shirts arrived promptly but the shirts received were just as bad. Unknown kit manufacturers and a strong probability that you will get an unknown team in Asia/Africa as 3 of the 4 shirts were Indian related and the other one was from the Libyan domestic scene. I understand the premise is a ‘mystery’ but actually these are just cheap shirts worth a tenner or less and doesn’t represent value for money. I feel a bit cheated and this is a shame as the shirts were for a Xmas present for my son. I had also asked for a shirt with a sponsorship and neither shirt had a sponsor. Both shirts were either training tops and/or at least a season old. I suspect that this isn’t getting shirts that are about to be thrown but rather a case of bulk buying cheap kits and selling them at a hefty inflated price. No offers of a refund so please be aware. I would ask for a refund but know I won’t get anywhere with this based on other reviews I’ve since seen.

I bought 3 football shirts for my grandsons for Christmas in late November 24. I bought them early just to make sure, but I need not have worried as they were despatched with in a few days.
I ordered the wrong sizes not realising how much the boys had grown, that was not a problem as a customer service adviser called Matty replied and has dealt with my exchange already and it’s only the 2nd of January.
Excellent company excellent service.
Thank you Mystery Boxt
See you next Christmas.

Ordering was very easy with automatic response,items were delivered as in dates specified and our children were so happy with contents of the box.would highly recommend to anyone

We ordered the wrong size and Matty got in touch very quickly to offer a resolution which we really appreciate. We would definitely recommend Mystery Boxd and will use their service again.

Bought a Mystery Box for my son for Xmas. Unfortunately the Leeds away top was a touch too small but Matty kindly offered a swap for a bigger size. Looking forward to seeing what’s in the box!

Excellent customer service. I had a issue with one of my orders and Matty was quick to reply and sort out my issue

I would highly recommend this company. I bought my son a mystery box for Christmas, unfortunately the clothing was a bit small so I posted it back and it was replaced with bigger sizes. Customer Service was really good and got back to me within a few hours.

Matty has been excellent. My boys received two boxes for Christmas. My brother and sister both ordered them one which was a total coincidence! My boys loved the items, however, my youngest received the same shirt in both! Matty responded to my message on Boxing Day and has now confirmed a new shirt has been sent after I sent one back this morning. Excellent customer service- would highly recommend!

My son absolutely loved his mystery boxd football shirts! Excellent service, super fast delivery and updated all the way. Will definitely be buying from you guys again. Thanks for my making my sons christmas so special!