Great shirts ordered for christmas presents over the last few yrs. The only criticism is that the sizes are not on the outside of the box, therefore I have to open the box to check, and then reseal so... Toon meer
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Lees wat reviewers zeggen
My son begged for a subscription as collecting football shirts. Absolutely love the monthly surprise on what may arrive. Customer service is fab, emailed because kept getting the same league and t... Toon meer
Bedrijf heeft geantwoord
Quick order and delivery. Quality great. Son very happy with it. A wee extra you could do is to put a sticker on the box saying mystery ball adds to the surprise for kids. Had to tell my son it was... Toon meer
The scarf was a great hit as it coincidentally had the year of birth of grandson who was the recipient. The shirt was good but was exactly the same one as his cousin received last Christmas but he... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over MysteryFootball
Geschreven door het bedrijf
As avid football shirt collectors ourselves, we had been facing problem of choosing the next shirt to add to our growing collection. In December 2020, we decided to create MysteryFootball.co.uk and help all football fans grow their football shirt collections in the most exciting way possible. Secret Football Shirts have become extremely popular in the football community and we pride ourselves on providing the most unique and vast range of football shirts on the market. We now stock shirts from over 18 different countries and 20 different leagues across the world. MysteryFootball is now able to offer 2022/23 season Secret Shirt Boxes, through its growing connections with Football's biggest brands. You can now receive a Mystery Football shirt from the current season, and follow the team you receive throughout the season. We have helped over 30,000 people across the world to build their football shirt collections in the most exciting way we know how.
Contactgegevens
Verenigd Koninkrijk
- mysteryfootball.co.uk
3,6
Gemiddeld
2K reviews
Vraagt klanten om een review
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Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Exceeded expectations
Both shirts came really quickly, both of them fit perfectly and the choice of shirts was absolutely fantastic. My son was over the moon.
17 maart 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thanks so much for the great review!
We’re really pleased to hear everything arrived quickly and that both shirts were a perfect fit. It’s even better to hear your son was over the moon – that’s exactly the experience we aim to create with every box.
Really appreciate the support, and we hope to send another great shirt your way again soon ⚽
Our first mystery kit
My sons face when opening his first mystery kit was amazing.
He opened up the box to an inter miami away shirt. But not only that it was already printed with messi on the back.
Amazing experience and super fast delivery.
Will definitely be returning in the future
17 maart 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thanks so much for the fantastic review!
That sounds like an incredible first mystery reveal – an Inter Miami away shirt with Messi on the back is a special one! We’re really glad the experience lived up to expectations and that delivery was nice and quick.
We really appreciate the support and look forward to sending another great shirt your way in the future ⚽
Shocking Customer Service
I’m really disappointed with my experience ordering from Mystery Shirt. I requested an exchange, which was processed, but instead of resolving the issue, they sent me the exact same shirt again. Completely defeats the purpose of an exchange and i had to pay extra postage!
What made it worse was the poor customer service throughout. Like speaking to Robots and they used the excuse of the system being AI! Communication was slow and unhelpful, and it felt like no real effort was made to fix the problem properly.
I’ve ordered mystery shirts from a few different retailers before, and this has easily been the worst experience by far. If you’re thinking of buying, I’d strongly recommend going with “Shirt in a Box” instead they’ve been far more reliable in my experience.
Overall, I’d say stay clear.
Also the auto responses below are not legit as they just want to seem like they are willing to help!
11 maart 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Hi Jack.
We’re sorry to hear you feel this way, however this review does need some clarification.
You originally ordered a mystery box, where the shirt is selected at random. The item was then returned due to personal preference (colour), which is not covered under our standard exchange policy. Despite this, we processed the exchange as a gesture of goodwill.
We also prioritised your exchange ahead of our usual processing times following your emails, again as a gesture of goodwill.
You requested a black/grey/beige shirt, and the replacement sent matched this request. It also happened to be the same shirt previously returned. As our returns and dispatch processes are handled separately, and no request was made to avoid that specific team/shirt in the order notes, there was no way for our dispatch team to identify this.
It’s also worth noting that the original return was made due to colour, despite the shirt being black/grey, which aligns with your later request.
We always aim to be as fair and accommodating as possible, however this situation appears to be a misunderstanding of the nature of a mystery product, rather than a service failure.
Ordered a shirt for a child’s birthday
Ordered a shirt for a child’s birthday, has taken over, 8 day later it has still not arrived, I have one unhappy grand son, I will not use this service again
18 maart 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
We’re sorry to hear this and understand how disappointing this must be, especially with it being for a birthday.
We’ve requested your order details so we can look into this, however we’re unfortunately unable to locate or assist with the issue via a review alone.
If you’re based in the UK and haven’t received your order after 8 days, this would exceed our expected delivery timeframe, so we’d definitely want to investigate this for you.
Please contact us directly with your order number so we can resolve this as quickly as possible.
We look forward to hearing from you and getting this sorted.
I ordered 2 mystery shirts both 3XL and…
I ordered 2 mystery shirts both 3XL and the Athletic Bilbao shirt was perfect however the Cagliari shirt was definitely not 3XL and also did not come with tags.
25 februari 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thank you for your review.
All of our shirts are supplied as authentic products in the size ordered, however sizing can vary slightly between different manufacturers, clubs, and shirt styles. This means that while both shirts are labelled 3XL, the fit may differ, which can sometimes make one feel smaller or larger than another. If you prefer a looser fit, we’d usually recommend sizing up where possible.
In terms of tags, all shirts are brand new, however they are not always supplied with tags. This depends on how they are provided to us (e.g. brand new with tags or brand new in packaging), but this does not affect the authenticity or condition of the item.
If you’re unhappy with the fit, you’re of course welcome to arrange a return or exchange via our returns portal, and our team will be happy to assist.
Poor customer service
I had an auto renew subscription for one of their mystery boxes. I didn’t know about it and saw the notification of the order and within 8 minutes I sent an email of trying to cancel it with my order number and everything like they say to do on their website. They then take two days to email me back saying it’s already been processed and shipped and can’t cancel it anymore.
11 maart 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thank you for your review.
We’re sorry to hear you feel this way, however we’d like to clarify a few points for transparency.
This order was placed through an active subscription, which you had previously set up. As part of this, customers are notified in advance of billing, giving the opportunity to cancel or amend via the customer portal before the payment is taken.
Once billing is processed, orders are immediately queued for dispatch. In this case, your order was shipped shortly after billing, which is something we pride ourselves on to ensure fast delivery.
We can see that you contacted us shortly after billing was processed. However, the order had already been processed and dispatched that same morning, before your query was picked up by a member of the team. Prior to a team member responding, you received our auto-response email, which explains that we’re unable to cancel or amend orders once they have been placed and entered our fulfilment process.
We understand this may be frustrating, but this process allows us to maintain a fast and efficient service for all customers.
If you no longer wish to continue with your subscription, you can manage or cancel it at any time via your customer portal.
Thanks again for your feedback.
Crushed Box
This was bought as a gift and hasn't been opened yet, so I can't comment on the quality of the shirt. It was easy to order and delivered quickly.
My only disappointment was that the box with the shirt in was dispatched in a plastic gray bag. As stated, it was bought as a gift, the box is crushed and doesn't look great for gifting. I've no time to ask for a replacement now, that said, if the gray bag is standard, the box isn't protected and the same thing will happen!
12 maart 2026
Review zonder uitnodiging
The delivery was quick the quality of…
The delivery was quick the quality of jerseys was top class
9 maart 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thanks so much for the review! We're really glad to hear your delivery arrived quickly and that you were happy with the quality of the jerseys.
We really appreciate the support and hope you enjoy the shirts! ⚽
Great customer service & fast delivery
Great customer service. Promptly answered my query.
Fast delivery
Brilliant exciting concept.
9 maart 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thanks so much for the great review! We're really glad to hear you had a good experience with our customer service and that your order arrived quickly.
It’s great to know you enjoy the concept as well - that excitement of not knowing which shirt you’ll get is exactly what we’re all about.
Thanks again for the support! ⚽
I loved the shirt that arrived
I loved the shirt that arrived. Great colour and a shirt I'd never seen before.
6 maart 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thanks so much for the great review! We're really glad to hear you loved the shirt that arrived. Discovering a kit you’ve never seen before is exactly what the mystery is all about, so it’s great to know it hit the mark for you.
Thanks again for your support and we hope you enjoy wearing it! ⚽️
Great quality but
Got 2 different boxes for my friend and I, we're happy with the quality and the teams we got, only thing is we both got teams from the same league even though we bought different boxes so that just makes me think whether I should buy multiple boxes from them
2 maart 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thanks for the feedback - glad to hear you were happy with the quality and the teams you received!
Because our boxes include shirts from hundreds of clubs across many leagues, it’s still possible for two boxes to include teams from the same league, even if they’re completely different clubs. Each box is packed individually and the selection is random.
If you’re ordering multiple boxes in the future, you can also leave notes at checkout with teams or leagues you’d prefer to avoid, and we’ll always do our best to accommodate that.
Appreciate you giving MysteryFootball a try ⚽
Great Shop for Surprise Presents.
Excellent and speedy service. My grandson just loves these shirts.
22 februari 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thank you for the lovely review! We’re so glad to hear your grandson loves the shirts - that’s exactly what we aim for.
Hope he enjoys the surprise, and we look forward to sending another one his way soon ⚽
Overall fantastic
Overall fantastic, I sized up as I do with all football shirts, extremely quick delivery fantastic packaging, no fault to mystery football. More the shirt manufacturer castor its a tad bit too tight around the arms
28 februari 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thanks for the great review! We're really glad to hear you were happy with the delivery and packaging.
You're right —-sizing can sometimes vary slightly between different manufacturers. We do recommend possibly sizing up if you prefer a looser fit.
Thanks again for the support ⚽
Antwoord van MysteryFootball
Thanks for the review! Glad to hear the shirt and delivery hit the mark.
ordered two mystery football shirts as…
ordered two mystery football shirts as Christmas presents for my children — one for my son and one for my daughter. Unfortunately, my daughter’s shirt needed to be returned, so I followed the company’s returns policy exactly and sent it back using their nominated courier, Royal Mail.
Royal Mail have failed to deliver the return, and despite this being completely out of my control, Mystery Football Shirt have refused to issue either a refund or an exchange. As a result, I am now £45 out of pocket.
What makes this worse is that this was a Christmas present, and my daughter was left upset through no fault of her own. The lack of flexibility or basic customer care in this situation is extremely disappointing. I provided proof that the item was returned, yet the responsibility has been unfairly pushed onto me.
I would strongly advise others to think twice before ordering, especially as gifts. If anything goes wrong with a return, don’t expect support or understanding.
2 januari 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
We’re sorry to hear you’ve had a frustrating experience.
We have reached out to request some additional information so we could look into this properly, but unfortunately we didn’t receive a response so we weren’t able to investigate/advise further.
If you’re still having an issue with your order or return, the best way for us to help is to contact our support team via email with your order details, and we’ll be happy to review the situation for you.
Awful service
Awful service
Terrible website
Would recommend unless you want disappointment
Customer service unhelpful
Seriously try other providers - better quality shirts as in higher placed clubs and far better / easier to deal with
16 februari 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
We’re sorry to hear you feel this way.
We previously reached out requesting some additional information so we could look into the issue, but unfortunately we didn’t receive a response so we weren’t able to investigate/advise further.
If you’re still experiencing a problem with your order, please feel free to contact our support team via email with your order details, and we’ll be happy to review this for you.
Good service ,quick delivery and great…
Good service ,quick delivery and great choice of tops
23 februari 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thanks for the review!
Great to hear you were happy with the service, delivery, and shirt selection. We really appreciate the feedback.
Brilliant quality shirts the…
Brilliant quality shirts the grandchildren loved them and quick delivery
22 februari 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thanks so much for your review!
We’re really pleased to hear the shirts went down well with your grandchildren and that delivery was quick. Thanks for choosing us.
I am a 3xl there send me a small i…
I am a 3xl there send me a small i email them to change it there would not help me and was not helpful i will not be using the them anymore
19 februari 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Sorry to hear you’re unhappy, but I'd like to clarify what happened.
The order was placed in size S, which is why that size was sent. There was no error on our part regarding the size received. If a size received is unsuitable or ordered in error, we offer size exchanges (bigger or smaller) within 30 days. This can be arranged easily via our returns portal.
I’ve checked our messages with you, and you were advised on how to return the item to exchange it for the correct size. I'm unsure how our team have been unhelpful in this case.
Opened the box
Opened the box, then was shocked that it was such a well known team, in a good way that is. Lpve the pattern and top and team great pick and unboxing, i will never get tired of mystery boxes in general.
18 februari 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thanks for taking the time to leave a review. 😊
Great to hear you were happy with the team and the shirt - that surprise element is exactly what we aim for. Glad you enjoyed the unboxing, and thanks for the support.
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