National Heater Shops Reviews 

I ordered a Sealey Infra-red radiant tube heater on Monday after a cold weekend in the workshop. It arrived on Tuesday 08:00, so pretty impressed!
Chris was very helpful in selecting the correct product. Looking forward to getting it fired up.

The website is faulty so we ended up placing two orders By mistake.

Once you checkout the items stay in the basket and you get an email to say you have left items in your cart. We got no order conformation either.

When the second order went through we called to make sure the other one didn't go through and make sure two are not sent.

Next day two heaters arrive, so we reject one. They would not refund the purchase until the heater was back, even though it was their mistake. basically holding US responsible if anything went wrong

They have refunded today but it takes another 3-10 days to clear, leaving us not being able to use the card, which could be a disaster to some businesses.

Office staff do not care. They just say don't worry all in hand

to top it off the off switch fell out

Update: I note the reply, still not taking responsibility, the reason for two orders was a broken website and we called to cancel but two still arrived

I dont feel the customer should be held accountable for this, imagine the goods never arrived back !

Heater is broken and no one answers the phone. I have tried to call 10 times a day for the last 2 days!

This is the worst company to purchase from. Spent £120 on a heater which hasn't worked since purchase, have messaged company numerous times and they even promised to send out a replacement. However, no replacement has arrived and it's been weeks since purchase. Contacted them about this and they have now refused to replace or refund, so I now have a heater that is in the store room gathering dust and £120 down the drain. Just a warning to be very wary before purchasing from this company or you could end up with no product and no refund.

DO NOT SUPPLY THIS COMPANY BECAUSE THEY WILL NOT PAY INVOICES ON TIME!

Had a issue with an order but this was eventually resolved with good communication throughout. Danny and Chris were very helpful

Dealing with Chris from the purchase to reclaiming my VAT was made effortless. Many thanks, Tony

I've ordered several products from this company over the last few years for my place of work. Always great service from Chris, and prompt delivery!

Don't buy, its a nightmare to return the item, wasted a lot of time.

Amazing service from Danny at Trade Gear!
Danny was honestly incredible, super helpful, patient and went above and beyond to make sure everything was sorted perfectly. His customer service was second to none.

Couldn’t recommend him or Trade Gear enough!

Please beware. Once you purchase something from this website, you will be added to a mailing list, whether you give permission or not. I purchased something over a year ago. I am still receiving marketing messages. I asked them to remove my data after I received unsolicited emails, yet I just received a text message that they expect me to opt out of. I never opted into this.

I needed some advice about heating a large studio for a non-profit organisation. We need an efficient heating system that doesn't cost the earth.

Danny Foster was so helpful! He immediately understood what we needed. He was patient and extremely knowledgeable, taking the time to explain everything clearly. I have already spoken to several companies about the heating issue but Danny came up with cost-effective solutions that nobody else had mentioned.

We will definitely be using National Heater Shops to heat our space!

Danny was very helpful and polite. Highly recommend

I had a great experience dealing with Danny from the sales team. From the moment I called, he was attentive, knowledgeable, and genuinely wanted to help. He recommended the best option for my needs and made the whole process effortless. Excellent service !

Scam website. I ordered a part for my heater and it didn't arrive but they said it did. Disgraceful. I will be speaking to Barclays about it today.

Great product and pleasant customer service ! Would highly recommend this company

Great service. Rapid delivery with no extra charge. I will definitely use again in the future.

Great customer service from Danny, was professional and was quick to sort out my query. I would be happy to deal with this company in the future.

Dealt with this company for over 2 years and everyone is really helpful - special shout out for Danny Foster who went that extra mile to ensure delivery was the right post code, thanks evers for checking.
Apply for a quote and ususally under 24 hours for order and payement .
VERY efficient as we usually order when we have run out !

I had an issue from some time ago with a wrong part delivered which I only discovered the other day Chris was amazing and rectified the issue in no time at all
Top service