National Heater Shops Reviews 

I had an issue from some time ago with a wrong part delivered which I only discovered the other day Chris was amazing and rectified the issue in no time at all
Top service

We ordered an Evap large fan for our new gym, unfortunately we had a few issues. First there was a delay in delivery which was the fault of DHL. When the fan finally arrived it was damaged. However, Chris Dursley was on it straight away, he replied instantly and was super helpful in chasing them and getting a replacement out to us straight away, no question. We now have the fan and it is perfect for our gym. Great customer service, could not fault them would definitely use again.

No delivery after 4 working days even though it said "next day". When I wanted to chase it up I realised there was no order confirmation email sent to me, but the money has been taken from my credit card.

I cannot get any answer on the telephone or email for the last 2 working days.

Glad a paid with my credit card so I can get the money back if I don't get any reply by Monday afternoon!

Great company to deal with, specifically advice on dehumidifiers. Dealt with Danny and Chris who were great. NHS also priced matched when I found the item cheaper with a competitor .

I recently purchased a dehumidifier from National Heater Shops and the whole experience was fantastic. Ordering was easy, delivery was super quick, and the technical after-sales support was excellent when I needed help. Special thanks to Danny, who was professional, patient, and genuinely helpful throughout, never making me feel like a burden. Highly recommend!

Prompt and quick quote and speedy order process. Looked after by Daniel Foster.

The product I ordered - a portable air conditioner - is fine and arrived in good condition. It was described as 'quiet'. Compared to my vacuum cleaner maybe. But I guess that is as much a fault of the manufacturer.

The exhaust duct extension hose I ordered, which was offered on the checkout page simply by ticking a box and you would therefore assume was made to fit, did not fit at all. I had to use extremely tight bungees just to get it to stay on the unit. It was also poor quality - hopelessly thermally inefficient (which mean most of the heat just ended up back in the room) and I managed to cut my finger on the sharp wires poking from each end of it.

To be fair, I did get a full refund for this, but I am left without a usable device.

But my real problem with National Heater Shops is their returns procedure. It involves a whopping 'restocking fee'. These are normal with certain products but I have never seen one as high. I calculated that, by the time I had included post and packing and this fee, I'd be lucky to get back much more than half of what I paid.

So, Buyer, be very careful before ordering. Make sure you that what you are ordering really is the right product for you.

Product: Brolin BR18P 4 In 1 Portable Air Conditioner

They did what they said they would do. The product is first class, at a very good price and works well.

The item arrived in good condition very quickly.

My only criticism is that they were unable to tell me when it was arriving, not even which day, so that I could make sure someone was at home. As it happened the driver phoned me and said he was at my gate. I was in so there was no problem but there could have been.

Overall a first class company and a first class product. I will definitely use them again.

Absolutely disgusting service.

Paid over £600 for an a/c unit with a 6m extension pipe. A/C unit came but no extension asked for a full refund heard nothing then get invoice for the complete order. I’m still waiting on contact from the poor CS team who have no compassion.

Where are the goods I paid for. I’ve waited over a full week now and still no response

Excellent Service Very Friendly Professional, and Everything was dealt so Quickly, I Would Recommend This Company Every Time Thankyou.

Great help service. Delivered on time. Professional staff.

Good range, clear website. I had an issue with delivery and a damaged unit. Very promptly solved. Will shop with them again when we get a split system.

First class customer service and quick delivery of DeLonghi air conditioner. Very pleased with air conditioner which is effective and good value for money. Thank you National Heater Shops.

The price seemed cheap to begin with but once tax and shipping were added during checkout it was a lot more expensive compared to the initial advertised price. This is quite misleading and not what you would expect on a website selling products to the general public for home use.

I ended up contacting Powrmatic, who don't sell direct, but were happy to provide me with a list of approved resellers for their Vision air conditioner heat pumps. All of them were cheaper than National Heater Shops when comparing the grand totals inclusive of tax and shipping.

It would seem that this company prices products excluding tax to appear to be the best price online, only to jack up the price during checkout so it comes out a lot more expensive.

Quit spamming me. I didn't sign up to your emails. I have never bought from you. I am not a business!!!! Your unsubscribe link does not work. Email me again and I'll file a complaint with the ICO under GDPR. You have been warned.

I ordered a dehumidifier (Igenix IG9821) on 20th May. It arrived on 21st. Excellent service and the product is most satisfactory, exactly as advertised. Communication from David Woodward of National Heater shops was excellent. Would recommend them highly

We had ordered bed bug heaters for several of our hotels and they were delivered fast, packaged well and work as they are supposed to. I would highly recommend this company as they are professional, customer focused and contactable.

Placed order for Reznor DS Series Destratification Fan x3 which arrived as per SLA and all in good condition. So the installation by the customer will be able to take place within stated book-in timeframe as goods received timeously.

Ordered a patio heater for a garden party which was delivered by dhl quite quick, the heater its self was packaged well but didn't really heat up the whole area, after speaking to chris in sales I realise I purchased the wrong one so I have just ordered another one to have on the other side to solve the problem.
highly recommended uk business

Great to deal with.
I have dealt with Chris on numerous occasion and he is brilliant. Nothing is a problem and always comes back to me straight away. Service is quick and very reliable.