NatureSpy Reviews 

175
•
TrustScore 4.5 uit 5

4,5

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

After Sales support is first class. Alice took great trouble to guide me through my camera setting problems over several emails. Excellent service.

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Helarctos camera sensors were damaged by woodpeckers less than a year old, so I contacted Naturespy for help. Gave me some advice but said they don't do repairs. The camera was reduced to using a sing... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Absolutely brilliant company. Ordered afternoon, and camera arrived next day. Set up within 10 minutes. UK company with English manual (not Chinese translation) . Very simple to use. Will be keeping a... Toon meer

Beoordeeld met 5 van de 5 sterren

Bought a camera from NatureSpy for our back garden to see the wildlife. It gave great service until recently when it stated to malfunction just inside the 2 year guarantee. I had a same day response f... Toon meer

Bedrijfsgegevens

  1. Camerawinkel

Geschreven door het bedrijf

We're a conservation social enterprise and your go-to wildlife watching tech hub. NatureSpy is a business of two halves; a conservation research organisation and an online retail store. Our model is a cycle where commerce fuels conservation. Our expert biologist-led team, with over a decade of field experience, is on a mission to provide the best wildlife watching tech that meets rigorous research demands and inspires outdoor adventures and connections with wildlife.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

175 reviews

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3 sterren
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Heeft 66% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,5

Alle reviews

(175)

33 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Great service, excellent

Great service, easy to deal with and very helpful when you have a problem even if it's your own fault. Would use them again without hesitation, a happy customer.

9 juni 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent product & excellent customer service

The nature camera we have purchased from NatureSpy has been excellent. A robust camera with great quality images. The small instruction manual is easy to follow and tells you all you need to know to operate the camera. In addition, the customer service has been excellent. The camera arrived in good time and in good condition. When we did have a problem with the camera the customer service team dealt with it promptly and efficiently. Thank you NatureSpy we are enjoying great pictures of all the visiting wildlife in our garden.
Julie and Peter Lucas
Worcestershire

31 mei 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

One happy ecologist

I am a professional ecologist but purchased a camera for personal use through NatureSpy and, echoing all the other reviews, it was an thoroughly positive experience. The website has stacks of useful and honest information suitable for a range of buyers, and when I emailed with questions I received a response within a few hours. The camera arrived the next day and is already producing great results. Delighted to be supporting a social enterprise involved in so many interesting projects and will be encouraging my company to adopt you as a supplier.

20 mei 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Superb people to deal with

Our village conservation group have just purchased a Browning Recon Force Edge camera from Naturespy with excellent advice from James. To say we are pleased is an understatement the quality of the video and images are superb. Thank you James, if you are considering the purchase of a camera don't bother with any other company Naturespy deserve 100 stars not just 5 the product is brilliant, excellent advice and delivery was 2 days from placing the order even in the current climate (Covid 19) Thank You again Naturespy
Mike

13 mei 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great people to deal with and what a…

Great people to deal with and what a fantastic service!!! I had an issue with my camera and they couldn't have been more helpful. You really get to know how good a company is when things go awry, and these are superb. Not for profit as well.

6 mei 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Brilliant Customer Service!!

I bought a wildlife camera from Naturespy in Dec 2018, which recently developed a fault. I sent an email detailing the fault, and received a reply within one minute! I returned the camera for repair/replacement and this morning received a new camera.
If you're buying a Wildlife Camera, look no further than Naturespy!
They're fantastic!

7 februari 2020
Review zonder uitnodiging
Logo NatureSpy

Antwoord van NatureSpy

Thanks Richard, always a pleasure to help :)

James
NatureSpy

Beoordeeld met 5 van de 5 sterren

Service as it should be.

Service as it should be.
Having had a trail camera for some years and having not been happy with the results my wife was getting very frustrated so I trolled the net and found theses guys.
I called and explained the issues and they explained exactly what was wrong with the trail camera and why it was happening, they also explained how to cure it.
I followed their advise and the results were much better, but not as good as we would have liked so I called back and bought 2 Browning Recon Force Advantage cameras.
We’ve now lived with these for 6 weeks, the last 2 at our holiday home in the highlands, the difference between these and the previous camera is unbelievable (especially when the previous camera cost more)
We had an issue with one of the Brownings, but NatureSpy fixed it with no quibble and no stress.
If you looking for a trail camera or similar start your search here and save wasting time elsewhere

31 december 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Absolutely Fantastic customer service

Absolutely Fantastic customer service. Ordered online, immediate email advising an improvement at no additional cost. Telephone advice, immediate dispatch and arrived early next day.

10 december 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Practical & very helpful advice from…

Practical & very helpful advice from staff (James) that actually use trail cameras 'in the field'.
Very competitive prices and a tracking service for delivery that is easily the best I have used.
Any purchases also go towards helping and monitoring conservation - which is great.
I really can't fault Naturespy in any way.

26 september 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Happy pensioners.

Absolutely super, very helpful above and beyond what one would expect. Thank you James very much have now captured (on film) the badger.

31 augustus 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Browning Trail Camera

I bought a Browning Trail camera from them in Feb 2018 to get photos and videos of wildlife in the garden. I got some great footage of foxes, hedgehogs, cats and squirrels.

Sadly, the camera died last week. I contacted NatureSpy who asked me to return it for repair or replacement. I did so, and three days later, got a brand new camera in the post. Excellent service.

7 februari 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Naturespy is definitely the best place…

Naturespy is definitely the best place…

Naturespy is definitely the best place to go for trail cams. I have been buying cams from them for years and they always provide a fast, efficient service and quality product. They are great at helping you understand the cameras as they can be tricky to get the hang of for beginners, or giving tips for getting the best triggers and pics. They were very patient with me at the start and will always come back to them for my cams. They have excellent customer service and after sales too. Not enough stars on here as they deserve millions :).

17 januari 2019
Review zonder uitnodiging
Logo NatureSpy

Antwoord van NatureSpy

Thanks Kath, thats very kind :)

Beoordeeld met 5 van de 5 sterren

Wow - what great customer service!

I was looking for a trail camera for my daughter as a present and to be honest had very little idea on what I was looking for (as I couldn't ask her). NatureSpy had been recommended by a colleague so I took a look at their website. It looked good, but I was still unsure what make and model to go for. I'm so glad I reached out to ask for advice as it was quick, extremely informative and has helped me make a great choice. I must commend James who is just great. Honestly, don't bother looking at another supplier as with NatureSpy you'll great deal, support their work and get great customer service.

15 november 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

What a fantastic company to deal with

What a fantastic company to deal with. I have purchased 4 cameras from them following consultation by the phone and the advice they gave me. They have also been instrumental in the actual choice and supply of accessories and spares. Certainly James who I have dealt with has always been polite , Knowledgeable and very helpful; I have no doubt that if and when I need any more help or new equipment these will be my first call.

Thanks again Nature Spy

19 januari 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Brilliant Service

Wow! What brilliant service. Can I award SIX stars? I ordered Wednesday at 12.45pm & the trailcam arrived Thursday morning at 10.30. Must be the best online order I've ever placed. They are cheaper than Amazon (& give better delivery) plus, for the trail camera, they include a good quality (Integral 16GB class 10) memory card in the price (I use Integral cards in all my devices so am impressed by their choice).
Well done.

30 november 2017
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

First class service from this company …

First class service from this company regarding purchase of a Wildlife HD Cam. Extremely competitive pricing for both the camera AND optional extras such as SD card (which has fast write speed – good quality). I was kept up to date with order progress and questions were answered quickly and very efficiently. They even contacted Bushnell on my behalf regarding further spare parts – great service.

7 november 2017
Review zonder uitnodiging
Logo NatureSpy

Antwoord van NatureSpy

Thanks Mark!

Beoordeeld met 5 van de 5 sterren

1st class customer service

Contacted NatureSpy with a faulty product an cannot fault the customer service in providing a polite and efficient very speedy solution! Would recommend!

6 juli 2017
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Bushnell Trophy Cam HD.from Naturespy

I have had for two weeks a Bushnell Trophy Cam HD, purchased from Naturespy. The order arrived quickly and in good working condition, I recieved a helpfull and polite reponse to my phone query. The product has exceeded my expectations with good quality stills both night and day, the vidio clips are of the same quality. I would recommend both Naturespy and this product.

Bill Whybrow

8 juni 2017
Review zonder uitnodiging

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