I needed help with buying a pair of long boots. Rebecca replied to my email and when I spoke to her, she was very helpful, we discussed various brands and her own personal experience. The boots arriv... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Nic in your Rochdale store is an asset to your company. As an older lady going back to riding, Nic spent time helping find the right hat, her knowledge and professionalism was outstanding. We then... Toon meer
Bedrijf heeft geantwoord
I visited the store for a look around and pick up a few items. I was interested in replacing my yard boots and a lovely assistant called Amelia was very patient with me and helped me with trying on va... Toon meer
Bedrijf heeft geantwoord
Easy to order and fast next day delivery was reliable, however boots didn’t fit as one was much tighter than the other, so had to return and the refund hasn’t arrived yet. It’s been 12 days and nothin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Naylors
Geschreven door het bedrijf
Naylors is the largest UK based Equestrian, Country and Pet retailer with stores across the UK including concessions in GO Outdoors and an online store at naylors.com. We pride ourselves on our excellent customer service and can offer you in-depth product knowledge and advice.
Contact us via Customer CareContactgegevens
OL11 5AT, Verenigd Koninkrijk
- 01706507555
- customer.services@naylors.com
- naylors.com
4,6
Uitstekend
3K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Naylors
Thank you for your 5-star review.
We are delighted to hear that your order arrived quickly and that you found our prices to be competitive. We hope to assist you again soon.
Kind Regards
Naylors Customer Care
Antwoord van Naylors
Thank you for the recommendation, we are happy to hear that you found the website ordering simple to use and felt we have provided good communication throughout. We do hope to be of assistance in the future.
Kind Regards
Naylors Customer Care
We visited the Nantwich store today to…
We visited the Nantwich store today to look at the possibility of my daughter buying the new le mieux riding hat.
We were served by Joanna. She fitted the hat, showed her how to adjust it and also how to change the peaks.
Joanna was so knowledgeable, patient and extremely kind during the fitting.
We will most definitely be back in the future. Highly recommended!!! Top customer service!!
8 augustus 2026
Review zonder uitnodiging
Antwoord van Naylors
We're so happy to hear about your positive experience at our Nantwich store. We truly appreciate you sharing your feedback about the excellent service you received from Joanna. We look forward to welcoming you back again soon.
Kind Regards
Naylors Customer Care
Antwoord van Naylors
We are so pleased to hear that you received the correct item and that it arrived within the promised timeframe. Thank you for taking the time to share your positive experience with us.
Kind Regards
Naylors Customer Care
Excellent all round
Super quick transaction. Free postage and best price by a mile for the item I purchased. Will definitely use again.
24 juli 2026
Antwoord van Naylors
We are happy to hear that you had such a positive experience with your recent purchase. It's wonderful to know that you found the transaction quick and our pricing competitive. We truly appreciate your kind words and look forward to serving you again in the future.
Kind Regards
Naylors Customer Care
Easy to order delivery was a little…
Easy to order delivery was a little slow but i am impatient lol Like using this company good communication b
31 juli 2026
Antwoord van Naylors
We're so glad you found ordering easy and appreciate your kind words about our communication. We're always working to improve delivery times and we are glad to hear that the slow delivery has not put you off ordering in the future.
Kind Regards
Naylors Customer Care
Antwoord van Naylors
We are delighted to hear that you found our prices to be good and our delivery reliable. Thank you for your recommendation and taking time to leave a review. We do hope to be of assistance again in the future.
Kind Regards
Naylors Customer Care
Bit was as described
Bit was as described, Arrived on time. Unfortunately (my fault) it was too small for current horse and does nt exist in a larger size.
30 juli 2026
Antwoord van Naylors
We appreciate your feedback and are glad the bit arrived as described and on time. We understand your disappointment that it was too small for your horse and that a larger size isn't available. We do hope to be of assistance in the future.
Antwoord van Naylors
Thank you for leaving us a five-star review.
We do always aim to provide excellent customer service and it is gratifying to know that your order arrived promptly and that the item purchased was as described.
Kind regards,
Naylors Customer care Team
New Ariat boots
Had a problem with ordering which was swiftly sorted.
Love my new Ariat boots.
Delivered promptly.
29 juli 2026
Antwoord van Naylors
We are pleased that your issue with ordering was resolved successfully and that you love your new boots.
We hope that we can be of service again in the near future.
Kind regards,
Naylors Customer Care Team
Fly rugsFantastic company they are quick and…
Fantastic company they are quick and I’ve always had good quality products from them I buy from here 1st prices are fair weldone to you all
29 juli 2026
Antwoord van Naylors
We appreciate your kind words and are thrilled that Naylors is your first choice for your equestrian purchases.
Thank you for your feedback.
Kind regards,
Naylors Customer Care Team
Antwoord van Naylors
Thank you for taking the time to leave your feedback.
We are happy to know that you found our product are at great prices and that your order arrived promptly.
We hope to be able to assist you again in the future.
Kind regards,
Naylors Customer Care Team
Always fast delivery
Always fast delivery. Excellent choice. Any problems delt with straight away
21 juli 2026
Antwoord van Naylors
We are so pleased to hear that you are happy with our fast delivery and excellent choice of products. It's great to know that any problems you've encountered have been dealt with straight away. We appreciate your feedback and hope to be of assistance again in the future.
Website easy to navigate
Website easy to navigate, great prices and was kept up to date at all times with my orders status.
21 juli 2026
Antwoord van Naylors
We are delighted to hear that you found our website easy to navigate and that you were pleased with our prices. It's also wonderful to know that you were kept informed about your order's status throughout the process. Thanks for taking the time to leave a review and we hope to be of assistance again.
Have ordered a few times and the items…
Have ordered a few times and the items are of superb quality, of great price and arrive in super quick time.
27 juli 2026
Antwoord van Naylors
We truly appreciate you taking the time to share your positive experience with us.
It's wonderful to hear that you've been consistently happy with the quality, pricing, and speed of delivery of your orders. We look forward to serving you again in the future.
Kind regards
Naylors Customer Care Team.
Antwoord van Naylors
Thank you for sharing your review.
We're so glad to hear you're pleased with the jacket and that it arrived promptly. We do hope that we can continue to be of service again in the future.
Kind regards
Naylors Customer Care Team.
Antwoord van Naylors
We are so happy to hear that our competitive pricing and efficiency met your expectations. Thank you for leaving a review and we hope to be of assistance in the future.
Antwoord van Naylors
We are so glad to hear that you had a positive experience with your order, from the ease of ordering to the quality of the product and the speed of delivery. Thank you for taking time to leave a review.
Antwoord van Naylors
Thank you for your wonderful 5-star review! We are so pleased to hear that you are happy with your recent purchase and our service and competitive pricing. We appreciate your kind words and look forward to assisting you again in the future.
Nothing too much trouble.
Nothing too much trouble.. easy quick returns.. quick refund, new order arrived in a flash!!
23 juli 2026
Antwoord van Naylors
We are so pleased to hear that you found our returns process easy and efficient, and that your new order arrived so quickly. We always strive for excellent service and happy to hear your expectations have been met. We look forward to being of assistance again.
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