I needed help with buying a pair of long boots. Rebecca replied to my email and when I spoke to her, she was very helpful, we discussed various brands and her own personal experience. The boots arriv... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Nic in your Rochdale store is an asset to your company. As an older lady going back to riding, Nic spent time helping find the right hat, her knowledge and professionalism was outstanding. We then... Toon meer
Bedrijf heeft geantwoord
I visited the store for a look around and pick up a few items. I was interested in replacing my yard boots and a lovely assistant called Amelia was very patient with me and helped me with trying on va... Toon meer
Bedrijf heeft geantwoord
Easy to order and fast next day delivery was reliable, however boots didn’t fit as one was much tighter than the other, so had to return and the refund hasn’t arrived yet. It’s been 12 days and nothin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Naylors
Geschreven door het bedrijf
Naylors is the largest UK based Equestrian, Country and Pet retailer with stores across the UK including concessions in GO Outdoors and an online store at naylors.com. We pride ourselves on our excellent customer service and can offer you in-depth product knowledge and advice.
Contact us via Customer CareContactgegevens
OL11 5AT, Verenigd Koninkrijk
- 01706507555
- customer.services@naylors.com
- naylors.com
4,6
Uitstekend
3K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Easy to navigate website to find what…
Easy to navigate website to find what I’m looking for. Straight forward to order goods for delivery. Then delivery notification received and arrived when stated.
31 juli 2026
Antwoord van Naylors
We are pleased to hear that you found our website easy to navigate and that ordering was straightforward.
We are also glad that our delivery notifications and arrival times met your expectations.
Thank you for your review.
Kind regards
Naylors Customer Care Team
Product never arrived and despite…
Product never arrived and despite multiple emails I have received no response.
1 augustus 2026
Antwoord van Naylors
Thank you for taking the time to share you recent order experience.
We are sorry to hear that your have not received your order or had a response from your multiple emails.
We have reached out to you via the email address used on the order to discuss this further.
Kind regards
Naylors Customer Care Team
Paid extra for next day delivery - took 5 days to arrive
Paid extra for next day delivery, item took 5 days to arrive. Missed what it was intended for which was very disappointing.
31 juli 2026
Antwoord van Naylors
We are very sorry to hear that your order did not arrive when expected. We appreciate that you paid for next day delivery and understand how frustrating it must have been for the item to arrive five days later, particularly as it meant you missed the occasion it was intended for.
We have issued a postage refund for you, this has been processed back to the original payment method used on the order, A confirmation email will have been sent to confirm this, please allow 3-5 working days for this to show in the account.
I do hope that Naylors can be of help again in the future to provide a better customer service experience.
Kind regards
Naylors Customer Care Team
Wonderful service immediate…
Wonderful service immediate communication after purchase quickly sent & well packaged!
Thank you
7 augustus 2026
Antwoord van Naylors
Its great to hear you had a positive experience with our service and packaging.
Thank you for taking the time to leave your review.
Kind regards
Naylors Customer Care Team
Antwoord van Naylors
We are glad you enjoyed your experience with our pricing and the prompt delivery.
We appreciate your positive feedback and hope we can be of assistance again in the future.
Kind regards
Naylors Customer Care Team
Extremely good value for money and very…
Extremely good value for money and very speedy delivery. Will definitely order from them again. 5*
7 augustus 2026
Antwoord van Naylors
We do appreciate you positive feedback and are very happy to know that you will choose to purchase from Naylors again in the future.
Kind regards,
Naylors Customer Care team
Deliver very quickly and the quality…
Deliver very quickly and the quality of what I order is fantastic
6 augustus 2026
Antwoord van Naylors
Thank you for leaving your feedback.
We are very happy to know that your order was delivered quickly and that the products are of fantastic quality.
We do hope that we can be of assistance again in the future.
Kind regards,
Naylors Customer care Team
Antwoord van Naylors
We always strive to provide excellent customer service and we are pleased to hear that this was your experience with your recent online order.
It is great to know that you will choose to purchase from Naylors again in the future.
Kind regards,
Naylors Customer Care Team
Would definitely use in the future…
Product was delivered swiftly and was of great quality, unfortunately didn’t quite fit so had to return but this was made very easy and refund was promptly received. Would definitely use Naylors in the future
30 juli 2026
Antwoord van Naylors
Thank you for taking the time to leave us a five star review.
We are happy to know that your order was received promptly and was of good quality. We also appreciate you letting us know that your return was dealt with efficiently as we do always aim to provide our customers with excellent service.
Kind regards,
Naylors Customer Care Team
We received service above and beyond at…
We received service above and beyond at the Rochdale Store today from Nic, she was helping us to consider different sizes and widths of boot until we got the exact right "fit". She advised on the right size and shape of safety helmet, she ran backwards and forwards for different sizes of garments all with a smile on her face and a good humoured remark. She made our visit a "day out" not just a purchase.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Naylors
Thank you for your kind words regarding your recent visit to our Rochdale store. We really do appreciate you taking the time to leave your positive feedback.
It is great to hear that Nic was able to assist you with purchasing correctly fitting helmet and boots.
We do hope to see you in store again soon.
Kind regards,
Naylors Customer Care Team
Always great fast service
29 juli 2026
Antwoord van Naylors
We are glad to hear that you receive great and fast service from us.
Thank you for your review.
Antwoord van Naylors
We are pleased to hear that you found the ordering process easy, appreciated our updates, and were happy with the quality of your purchase.
We hope to assist you again in the future.
Antwoord van Naylors
Thank you for your five star review.
Its great to hear that you find our products great.
We hope to be of service again in the future.
Antwoord van Naylors
We are happy to hear that you experienced prompt postage, good customer service, and found our pricing to be great.
Thank you for your feedback.
Antwoord van Naylors
Thank you for you review.
We are pleased to hear that you found our delivery quick, the ordering process easy, and our prices reasonable.
We appreciate your positive feedback.
Really good value store
Really great communication and fast delivery. Great value at Naylor's always, quality coat for winter season at ridiculously low price 😀
4 augustus 2026
Antwoord van Naylors
We are so happy to hear that you had such a positive experience with your recent purchase. We strive to offer great value and efficient service, and it's wonderful to know we achieved that for you. We hope you enjoy your new coat, and continue to shop with us again in the future.
Kind Regards
Naylors Customer Care
Easy ordering
Easy ordering, safe payment, fast delivery.
Quality product!
What more could you ask for.
4 augustus 2026
Antwoord van Naylors
We are so pleased to hear that you had such a positive experience with your recent order, from the ease of ordering to the fast delivery and quality product. Thank you for your feedback.
Kind Regards
Naylors Customer Care
Good price items & quick dispatch
25 mei 2026
Antwoord van Naylors
Thank you for taking the time to leave us a five-star review!. We are so pleased to hear that you found our items to be well-priced and that your order was despatched quickly. We hope you choose to shop with us in the future.
Kind Regards
Naylors Customer Care
Very pleased with my rug
Very pleased with my rug. Its very well made with good quality material and very smart too. Just the job for this hot weather and as for the flies they have no chance LOL. Excellent price too.
Delivered in super quick time.
Judging by the above, I would definitely highly recommend this Company and would purchase from them again. Thank you.
2 augustus 2026
Antwoord van Naylors
We appreciate you taking the time to leave a review, we are super happy to hear you are happy with your purchased rug and that our prices are excellent, we always try to be competitive with our prices and offer the best products for our customers. Thank you for recommending us.
Kind Regards
Naylors Customer Care
Knowledgeable service
A huge thank you to Joanna, who was very thorough in fitting my 9 year old with riding boots and a riding hat for me. Very knowledgeable and would highly recommend Naylors for riding gear.
8 augustus 2026
Review zonder uitnodiging
Antwoord van Naylors
Thank you for your wonderful review following your visit to our Nantwich store. We are delighted to hear about your positive experience with Joanna, who provided excellent assistance in fitting your child with riding boots and a hat for yourself We appreciate your kind words and recommendation.
Kind Regards
Naylors Customer Care
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