I needed help with buying a pair of long boots. Rebecca replied to my email and when I spoke to her, she was very helpful, we discussed various brands and her own personal experience. The boots arriv... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Nic in your Rochdale store is an asset to your company. As an older lady going back to riding, Nic spent time helping find the right hat, her knowledge and professionalism was outstanding. We then... Toon meer
Bedrijf heeft geantwoord
I visited the store for a look around and pick up a few items. I was interested in replacing my yard boots and a lovely assistant called Amelia was very patient with me and helped me with trying on va... Toon meer
Bedrijf heeft geantwoord
Easy to order and fast next day delivery was reliable, however boots didn’t fit as one was much tighter than the other, so had to return and the refund hasn’t arrived yet. It’s been 12 days and nothin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Naylors
Geschreven door het bedrijf
Naylors is the largest UK based Equestrian, Country and Pet retailer with stores across the UK including concessions in GO Outdoors and an online store at naylors.com. We pride ourselves on our excellent customer service and can offer you in-depth product knowledge and advice.
Contact us via Customer CareContactgegevens
OL11 5AT, Verenigd Koninkrijk
- 01706507555
- customer.services@naylors.com
- naylors.com
4,6
Uitstekend
3K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very good communication and fast…
Very good communication and fast delivery of quality horse rug.
Thank you
15 augustus 2026
Antwoord van Naylors
Thank you for taking the time to leave your review.
It is pleasing to learn that the communications you received to update you on the status of your order were appreciated and the the rug was received quickly.
Kind regards,
Naylors Customer Care Team
Excellent prices and fast delivery
16 augustus 2026
Antwoord van Naylors
Thank you for your wonderful five-star review.
We are so pleased to hear that you found our prices excellent and that your delivery was fast. We truly appreciate your feedback.
Kind regards,
Naylors Customer Care Team
Top class service from Joanna today
Top class service from Joanna today. My friend went to buy a riding hat and she was brilliant helping her. I went for the ride and as always still come home with jodhpur's and a top!!!! Thank you for your help and time today Joanna!!! 😀
22 augustus 2026
Review zonder uitnodiging
Antwoord van Naylors
Thank you for your kind words. Positive reviews really are appreciated your comments have been passed on to the store's management team.
We are thrilled that Joanna was able to assist your friend with her purchase and that you also found some products to buy.
We hope to see you in store again soon.
Kind regards,
Naylors Customer Care Team
Products delivered really fast.
15 augustus 2026
Antwoord van Naylors
We are happy to hear that you order was delivered promptly.
Thank you for leaving your review and we hope to be able to assist you again soon.
Kind regards,
Naylors Customer Care Team
Fast delivery
Fast delivery, great item. Shame you can’t exchange a purchase in a store
14 augustus 2026
Antwoord van Naylors
Thank you for taking the time to leave your feedback. We really do appreciate it and utilise our customers' comments to make improvements to the service offered. Naylors does not offer an exchange service and returning items are refunded. We are sorry for any inconvenience caused by this.
We are pleased to learn that your order was received quickly and that the item received was good quality.
Kind regards,
Naylors Customer Care Team
Good product as described
Good product as described, excellent delivery service (fast) . Present well received
14 augustus 2026
Antwoord van Naylors
We appreciate your positive feedback.
It is very satisfying to know that your order was received quickly and that the recipient was please with their gift.
We look forward to providing you with great service again in the future.
Kind regards,
Naylors Customer Care Team
Fast delivery
Fast delivery. Well packaged. Great price and quality. Good customer service.
13 augustus 2026
Antwoord van Naylors
Thank you for taking the time to leave your feedback.
We are always pleased to hear when customers are happy with the service Naylors has provided.
We do hope that we can be of assistance again in the future.
Kind regards,
Naylors Customer Care Team
Great Service
We visited to try the horse simulator and bought some stuff too, Tash put my daughter at ease straight away and was very knowledgeable and helpful
20 augustus 2026
Review zonder uitnodiging
Antwoord van Naylors
Our colleagues are always happy to share their knowledge and experience and we are thrilled that Tash was able to make your daughter's simulator session enjoyable.
We look forward to seeing you both in store again soon.
Kind regards,
Naylors Customer Care Team
Purchase of riding hat
Purchase of riding hat. Easy to use website. Quick payment options. Delivery in a few days. Good contact updates from Naylors
10 augustus 2026
Antwoord van Naylors
Thank you for taking the time to leave your feedback. It really is appreciated.
It is pleasing to know that you found our website easy to use and that your riding hat was received promptly.
We hope to be able to assist you again soon.
Kind regards,
Naylors Customer Care Team
Antwoord van Naylors
Thank you for giving us a five-star review.
We are pleased to hear that you found the quality and value of our products to be good and that your delivery was well-handled.
We appreciate you taking the time to share your positive feedback.
Kind regards,
Naylors Customer Care Team
Ordered a riding coat for my daughter
Ordered a riding coat for my daughter, it was easy to order online, picked it up at the Cannock store.
The lady in the shop was helpful and helped me open the bag so my daughter can try on for size, it fitted perfectly.
Had a quick look in the shop and it was a well stocked.
Will use again,
6 augustus 2026
Antwoord van Naylors
We are glad to hear that your online ordering experience was easy and that our team member at the Cannock store was helpful in ensuring the riding coat fit your daughter perfectly.
We appreciate you noticing our well-stocked shop and look forward to your next visit.
Kind regards,
Naylors Customer Care Team
Antwoord van Naylors
Thank you for sharing your review with us.
It is disappointing to hear that you have not received your order from us within the expected timeframe, we can appreciate how frustrating this can be and we are sorry for this happening.
Our customer care team have reached out to you via the email address provided to discuss your order in further detail. Please check your direct inbox for our email.
We strive in providing our customers with great customer care and we do hope that we can provide an improved service in the future.
Kind regards
Naylors Customer Care Team.
Delivery was not made within the dates…
Delivery was not made within the dates provided at the time of the order. Evri suggested no one was available to take the delivery twice. The third time they just kept it outside with no knock/doorbell rang.
11 augustus 2026
Antwoord van Naylors
Thank you for taking the time to share your review with us.
We are sorry to understand that your order was not delivered to you within the expected timeframe. Upon reviewing your order we can see that you have been in contact with our Customer Care Team who contacted the couriers on your behalf which was then delivered to you.
This has been raised with the relevant teams for improvements to be made.
We appreicate how frustrating this can be and do hope to have the opportunity to provide an improved service and experience in the future.
Kind regards
Naylors Customer Care Team.
Love Nic at Naylors
Went to Naylors to buy boots couldn’t get any to fit me, but Nic was absolutely fantastic, loads of patience and fun. Would definitely recommend Naylors and I would ask for Nicola.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Naylors
Thank you for your kind words regarding your recent visit to our Naylors store.
While is is disappointing that we were unable to find the perfect boots for you, we are pleased to hear that Nic was able to assist you in a way that made your visit a fun experience.
We do hope to see you in store again soon.
Kind regards,
Naylors Customer Care Team
Taylor had exactly the jacket i needed
Taylor had exactly the jacket i needed, it was a great price and was delivered within days.
10 augustus 2026
Antwoord van Naylors
Thank you for leaving your lovely feedback.
We are happy to know that we had the exact jacket you were looking for and that it was delivered quickly.
Kind regards,
Naylors Customer Care Team
Arrived quickly to the highlands
Arrived quickly to the highlands. Cheapest price very good service
9 augustus 2026
Antwoord van Naylors
We are pleased to hear that your order arrived promptly and that you are happy with the service and prices provided.
We hope to be able to assist you again in the near future.
Kind regards,
Naylors Customer Care Team
Ariat Half Chaps
I ordered a pair of Ariat half chaps, only one of the pair arrived! As I have 2 legs this isn’t much use. The chap has been returned and I am awaiting my refund.
9 augustus 2026
Antwoord van Naylors
We are sorry to hear about your experience and can appreciate your comment that a single half chap isn't much use when a pair was ordered.
We apologise that your order did not arrive complete and for the inconvenience this has caused. We understand how frustrating it is to have to return an item due to an error that should not have happened in the first place.
This has been raised with the relevant teams for improvements to be made.
A full refund has been issued back to the original payment method, a confirmation email will have been received to advise this, please allow 3-5 working days for this to show in the account.
We do hope Naylors has the opportunity to be of assistance again in the future to provide a better customer experience.
Kind regards
Naylors Customer Care Team
Good service and delivery of reasonably…
Good service and delivery of reasonably priced Aigle wellington boots
8 augustus 2026
Antwoord van Naylors
Thank you for 5-star review.
We are pleased to hear that you experienced good service and received your Aigle wellington boots at a reasonable price.
We appreciate your positive feedback.
Kind regards
Naylors Customer Care Team
Excellent overall service
Price of items very good, delivered on time with no issues. Overall service very good.
8 augustus 2026
Antwoord van Naylors
We are pleased to hear that you found the prices of your items to be very good and that they were delivered on time without any issues.
It's great to know you had a very good overall experience.
Thank you for your lovely review.
Kind regards
Naylors Customer Care Team
Love it fits nicely
Love it fits nicely
But please don't use Evri as your delivery courier here in mid Wales they are shocking they delivered item to wrong address (again) power of FB got it back
8 augustus 2026
Antwoord van Naylors
We are happy to hear that the item fits nicely!.
We appreciate you bringing the delivery issue to our attention.
We understand how frustrating it is when packages are misdelivered, and your comments will be passed to the relevant teams for improvements to be made.
Kind regards
Naylors Customer Care Team
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