Great customer service from Francis. He returned my call a few times after I experienced crackling with the phone line which unfortunately did not resolve. In the end I received a prompt and courteous... Toon meer
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Lees wat reviewers zeggen
The assistant Francis was excellent. However the sound quality during the call was poor and I had to keep asking him to repeat what he had said. Don't know if it was their phone or mine causing the pr... Toon meer
I spoke to Francis on the phone today regarding switching plans. I had a lot of confusion about “peak” and “off-peak” rates, and “controlled loads”. Francis went above and beyond explaining to me... Toon meer
Leigh was very helpful, and courteous. I have found myself in a difficult situation and being of an older age it was nice to have someone who is understanding of my predicament currently. He was able... Toon meer
Bedrijfsgegevens
Over Nectr
Geschreven door het bedrijf
Nectr is an award winning Australian energy company backed by one of the global leaders in renewable energy solutions – Hanwha Energy. We're 100% committed to investing in a clean energy future so that future generations can enjoy this planet.
Nectr offers cheaper and cleaner electricity plans, 100% Carbon Neutral certified products, GreenPower plans and Solar + Battery for all your energy needs.
If you'd like to learn more, you can click our links below, or message us at hello@nectr.com.au. Alternatively, we're available from 9am-5pm weekdays on 1300 111 211.
Contactgegevens
Northpoint Tower, 100 Miller Street, 2060, North Sydney, Australië
- 1300 111 211
- hello@nectr.com.au
- nectr.com.au
4,2
Goed
342 reviews
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Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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We are solar and battery customers in…
We are solar and battery customers in Brisbane. We have had exceptional customer service all along the process. We has a leaking roof and they came back and fixed the leak. It wasn’t even their fault but they did it anyway. I would recommend the team any time.
18 juni 2026
Review zonder uitnodiging
Antwoord van Nectr
Hi Jacqui, thank you for your lovely feedback!
Fantastic to hear our team supported you so well. We’ll make sure they hear your shout‑out :)
If you need anything down the track, don’t hesitate to get in touch!
Extremely poor experience with nectr
Extremely poor experience with nectr - so much so that I couldn’t even get an account!
Sign up process was flawed and took nearly an hour to get a confirmation text. The. I was denied due to supposed bad credit despite supplying evidence that my credit is good!
Avoid and go with someone more established for a much better experience.
10 juni 2026
Review zonder uitnodiging
Antwoord van Nectr
Hi Benjamin,
Thanks for taking the time to share this feedback with us.
Credit requirements are a standard part of the process for most electricity retailers, but we understand it can feel unexpected. If you’d prefer to avoid a credit check in the future, your electricity distributor may be able to suggest some retailers who don’t have credit requirements.
I can definitely understand that you've had a frustrating experience with Nectr thus far, so we'd be happy to chat with you on 1300 111 211 between 9am-5pm about what has occurred with your sign-up.
Lastly, we truly appreciate you taking the time to share your feedback — it helps us improve our processes and create a better experience for every potential customer.
I needed assistance today with my…
I needed assistance today with my energy account and Allen went above and beyond.
Thanks Allen.
29 mei 2026
Review zonder uitnodiging
Antwoord van Nectr
Hey Daniel, thanks heaps for the kind words!
So glad to hear Allen made the process easy. We’ll make sure to pass this on to them :)
We’re here if you need us again, don't hesitate to give us a buzz!
Niraja in customer service is the star of the show.
Unfortunately I had to get the ombudsman involved in an ongoing complaint. The customer service was extremely poor prior to this. Niraja who ended up handling the issue was however fantastic. Finally I was given a proper explanation in great detail. They also took my feedback seriously and ensured that it was used for the betterment of their customer service team. I am hoping this proves successful for the company’s future. They are extremely lucky to have some competent employees like Niraja.
27 mei 2026
Review zonder uitnodiging
Antwoord van Nectr
Hi Ashleigh, really appreciate you taking the time to leave a review!
While we're disappointed that you didn't receive adequate customer service to begin with, we're happy to know that Niraja was helpful here. We’ll definitely share this with them.
We’re here if you need us again, don't hesitate to give us a buzz!
I received a great help from Leigh to…
I received a great help from Leigh to resolve my issue. Thanks to him for his genuine support.
4 mei 2026
Review zonder uitnodiging
Antwoord van Nectr
Hi Joe, thanks so much for your feedback!
Awesome to hear Leigh made everything smooth for you. We’ll make sure to pass this on to them :)
We’re here if you need us again, don't hesitate to give us a buzz!
I didn't have to hold for long
I didn't have to hold for long, which is a good start. Allen was helpful throughout & made me aware of a better value plan.
1 mei 2026
Review zonder uitnodiging
Antwoord van Nectr
Hi Fergus, thank you for your lovely feedback!
Fantastic to hear Allen supported you so well. We’ll make sure they hear your shout‑out :)
If you need anything down the track, don’t hesitate to get in touch!
Helpful & patient customer service
Allen was professional, patient, carefully explained technical jargon so that I could clearly outline the requirements to a third party, as neither of us understood what was needed. Very helpful, sincere and articulate. Thank you Allen for your help & Nectr for providing access to great customer service!
23 april 2026
Review zonder uitnodiging
Antwoord van Nectr
Hi Sylvia, thanks so much for your feedback!
Awesome to hear Allen made everything smooth for you. We’ll make sure to pass this on to them :)
We’re here if you need us again, don't hesitate to give us a buzz!
Awesome service the phone to…
My experience today over the phone to Allan was awesome. Best over the phone service ive had with Nectr. Allan was very helpful and I now am in a more suitable plan which is awesome. Allen made this process quick and easy. Thank you Allan.
21 april 2026
Review zonder uitnodiging
Antwoord van Nectr
Hi Kelly, thank you for your lovely feedback!
Fantastic to hear Allen supported you so well. We’ll make sure they hear your shout‑out :)
If you need anything down the track, don’t hesitate to get in touch!
Allen was extremely pleasant and…
Allen was extremely pleasant and helpful with my query today and even found a plan better suited to save me some money.
20 april 2026
Review zonder uitnodiging
Antwoord van Nectr
Hey Noemi, thanks heaps for the kind words!
So glad to hear Allen made the process easy. We’ll make sure to pass this on to them :)
We’re here if you need us again, don't hesitate to give us a buzz!
Positive Customer Experience
I had a great experience with Allen during my recent interaction. She explained everything clearly and thoroughly, making the process easy to understand. Allen was calm, highly knowledgeable, and incredibly friendly throughout the conversation. She answered all my questions with patience and clarity, which I really appreciated.
Thanks to her support, the switch to Nectr was smooth and hassle-free. I’m very satisfied with her explanation and overall service.
15 april 2026
Review zonder uitnodiging
Antwoord van Nectr
Hi Ernie, really appreciate you taking the time to leave a review!
Great to know Allen was helpful here. We’ll definitely share this with them.
We’re here if you need us again, don't hesitate to give us a buzz!
The energy expert from Nectr (Ellen)
The energy expert from Nectr (Ellen)
was very helpful and thorough with her
knowledge and service in helping me
with my application to join Nectr as a
customer.
8 april 2026
Review zonder uitnodiging
Antwoord van Nectr
Hi Darryl, thanks so much for your feedback!
Awesome to hear Allen made everything smooth for you. We’ll make sure to pass this on to them :)
We’re here if you need us again, don't hesitate to give us a buzz!
I have called you well over 15 times in…
I have called you well over 15 times in the last 3 weeks, I have only been able to speak to someone twice.
The system you installed for Nick scali in WA has a fault. Instead of actually looking into the issue you have just sent it to a 3rd party who has emailed instructions on how to reconnect the inverter to the internet when the internet is not the issue as I can clearly still see grid usage on the monitoring app.
You used a sub contracter to install the system and need to organise them to go site and fix the problem.
Absolutely terrible customer support.
31 maart 2026
Review zonder uitnodiging
Antwoord van Nectr
Hi Mark,
We’re really sorry to hear about your experience, especially the difficulty reaching us and the delays in resolving your system issue. That’s not the level of service we aim to provide.
We’d really like to get this sorted for you as quickly as possible. Could you please send us your details via 1300 133 556 or solarsupport@nectr.com.au? We’ll make sure this is urgently reviewed and that the appropriate team is engaged to resolve the issue.
Thanks for bringing this to our attention. We appreciate the opportunity to make this right.
Allen was lovely
Allen was lovely, professional and friendly! He helped with my problem and smoothly switched me over to a new, cheaper plan.
27 maart 2026
Review zonder uitnodiging
Antwoord van Nectr
Hi Titania, really appreciate you taking the time to leave a review!
Great to know Allen was helpful here. We’ll definitely share this with them.
We’re here if you need us again, don't hesitate to give us a buzz!
The customer service agent ALLEN
The customer service agent ALLEN, HE WAS ABSOLUTELY WONDERFUL, one of the best experiences, very knowledgeable, friendly, and patient... highly recommend speaking with this guy if you have a query or need help
19 maart 2026
Review zonder uitnodiging
Antwoord van Nectr
Hey Alison, thank you for your lovely feedback!
So glad to hear Allen made the process easy. We’ll make sure to pass this on to them :)
We’re here if you need us again, don't hesitate to give us a buzz!
Allen was very professional and polite
Allen was very professional and polite. Assisted me with confirmation of electricity transfer timelines and account profile for new rental. Great job Allen!
3 maart 2026
Review zonder uitnodiging
Antwoord van Nectr
Hi Ryan, thank you for your lovely feedback!
Fantastic to hear Allen supported you so well. We’ll make sure they hear your shout‑out :)
If you need anything down the track, don’t hesitate to get in touch!
Staff members are really nice…
Staff members are really nice especially allen , who made me so comfortable and resolved my all issues regarding electricity, thanks a lot .
26 februari 2026
Review zonder uitnodiging
Antwoord van Nectr
Hi Akash, really appreciate your review!
Great to hear Allen helped everything go smoothly. We’ll be sure to pass on your feedback :)
We’re here whenever you need us again!
Great customer service.
I called today to switch between Nectr plans and had a very smooth experience. Allen, the rep who assisted me, was friendly, knowledgeable and helpful. He sorted out what I needed in just a couple of minutes, making the experience quick and painless.
23 februari 2026
Review zonder uitnodiging
Antwoord van Nectr
Hi Lauren, thanks so much for your feedback!
Awesome to hear Allen made everything smooth for you. We’ll make sure to pass this on to them :)
We’re here if you need us again, don't hesitate to give us a buzz!
I had a phone call query with Allen and…
I had a phone call query with Allen and I was so impressed with the friendly manner and helpfulness.
23 februari 2026
Review zonder uitnodiging
Antwoord van Nectr
Hi Kym, thank you for your lovely feedback!
Fantastic to hear Allen supported you so well. We’ll make sure they hear your shout‑out :)
If you need anything down the track, don’t hesitate to get in touch!
Allen is a breath of fresh air
Allen was a breath of fresh air! I sent a message to Nectr requesting a cancellation of my account (due to moving to another's place with pre-existing internet) and a metre reading of the existing residence, both with different dates. After 15 minutes of having sent the message, he gave me a call, and within 6 minutes he had actioned both of my requests and sent me an email confirming everything. He was polite, efficient and capable. This is the second time I've had the pleasure of receiving Allen's customer service, and only enforces the benefits of Nectr.
20 februari 2026
Review zonder uitnodiging
Antwoord van Nectr
Hi Reagan, thanks so much for your feedback!
Awesome to hear Allen made everything smooth for you. This is exactly the experience we endeavour to offer our customer base, and it's great to know that Allen delivered for you. We’ll make sure to pass this on to them :)
We’re here if you need us again, don't hesitate to give us a buzz!
Allen was very kind and patient and…
Allen was very kind and patient and helped resolve my issue. I am very grateful for the assistance he provided over the phone. Thank you Allen.
19 februari 2026
Review zonder uitnodiging
Antwoord van Nectr
Hey Shaoxiong, thanks for taking the time to share this positive feedback! We’ll make sure Allen hears about it.
Give us a buzz if there’s anything else we can support you with, we’re always here to keep things running smoothly!
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