Great customer service from Francis. He returned my call a few times after I experienced crackling with the phone line which unfortunately did not resolve. In the end I received a prompt and courteous... Toon meer
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The assistant Francis was excellent. However the sound quality during the call was poor and I had to keep asking him to repeat what he had said. Don't know if it was their phone or mine causing the pr... Toon meer
I spoke to Francis on the phone today regarding switching plans. I had a lot of confusion about “peak” and “off-peak” rates, and “controlled loads”. Francis went above and beyond explaining to me... Toon meer
Leigh was very helpful, and courteous. I have found myself in a difficult situation and being of an older age it was nice to have someone who is understanding of my predicament currently. He was able... Toon meer
Bedrijfsgegevens
Over Nectr
Geschreven door het bedrijf
Nectr is an award winning Australian energy company backed by one of the global leaders in renewable energy solutions – Hanwha Energy. We're 100% committed to investing in a clean energy future so that future generations can enjoy this planet.
Nectr offers cheaper and cleaner electricity plans, 100% Carbon Neutral certified products, GreenPower plans and Solar + Battery for all your energy needs.
If you'd like to learn more, you can click our links below, or message us at hello@nectr.com.au. Alternatively, we're available from 9am-5pm weekdays on 1300 111 211.
Contactgegevens
Northpoint Tower, 100 Miller Street, 2060, North Sydney, Australië
- 1300 111 211
- hello@nectr.com.au
- nectr.com.au
4,2
Goed
342 reviews
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Poor service
The service I have received from Nectr is way below acceptable. Biggest regret signing up with them for our solar installation. The service beyond signing up has been nothing but low. We recently had issue with our solar system not working, whilst still contracted with Nectr and they continued to defer my to manufactures of panels and inventors advising they only supply power service. News to me given they supply my solar and I expected whilst still contracted to them they are responsible for my service.
Request for compensation of very high bill declined without any call just email.
I would not recommend this company to anyone.
All I would like is someone to call me back and help resolve my issue.
10 februari 2026
Review zonder uitnodiging
Antwoord van Nectr
Hi Lisa
We’re sorry to hear that you've had a negative experience with our team. That's certainly not the service we want for our customers.
We understand the relationship between retailer, installer and manufacturer can feel complex. To clarify, you own your solar system. Our agreement relates to financing the system and allowing it to be repaid in more manageable amounts, so Nectr isn't the owner of the hardware. As the electricity retailer, we’re unable to repair or rectify panel or inverter faults, as these sit with the manufacturer/installer under warranty.
We’re very happy to review your billing data and electricity charges, however if the metering data is confirmed as accurate, we’re unable to provide compensation as the system itself is the customer’s responsibility.
Regardless, we do understand this can all feel confusing and frustrating. These are valid concerns, and you're correct to request clarification.
We can see you've been in touch with our team and have been provided a resolution this week. If you have any further concerns, please don't hesitate to reach out and we'll provide more information.
Thanks for taking the time to provide this feedback.
Absolutely joke of an electricity retailer
Absolutely joke of an electricity retailer. Literally 1 month after signing up the prices were hiked up and are no longer competitive. I’m guessing they offer people a competitive to encourage sign up then hike the fees, praying on the consumers who don’t check their emails or can be bothered to switch retailers again. Avoid at all costs
21 januari 2026
Review zonder uitnodiging
Antwoord van Nectr
Hi Alexandra,
We’re really sorry to hear that you've had a negative experience with us. We understand how frustrating it can be to see prices change not long after signing up.
When rate changes occur, they’re applied to a large group of customers, usually focused on specific states or plans in line with energy market changes. They are never targeted at individual customers or new customers.
Unfortunately, sometimes the timing can feel particularly disappointing, especially if a change happens soon after joining.
These changes are driven by broader market conditions, and we always provide notice, so customers have the opportunity to review their options.
If you’d like, please give us a call on 1300 111 211 (9am-5pm Mon-Fri) and we can review your plan together to make sure you’re on the most suitable option available. We appreciate you taking the time to share your feedback.
Would not touch them with a barge pole!
One of the worst experiences with a service provider! First they changed figures of an interest free loan by changing times, then they continued to take my money even after they confirmed that the loan was fully paid. When I questioned it, they simply ignored my emails and continued to take my money!
18 december 2025
Review zonder uitnodiging
Antwoord van Nectr
Hello,
We’re really sorry to hear about your experience and we completely understand that it has left you with a level of distrust in our service. That certainly isn’t the level of service we aim to provide.
We take concerns around billing and payments very seriously, and we’d never intentionally withdraw funds once a payment has been finalised. If there’s been an error or miscommunication, we absolutely want to investigate and resolve it as quickly as possible.
Please reach out to us directly on 1300 111 211 (9am-5pm Monday-Friday) or send us a private message on hello@nectr.com.au with your details so we can look into this matter urgently.
We appreciate you raising this and the opportunity to make things right.
A once great power company that dropped the ball
For 3 years Nectr did a wonderful job, but then broke their app, dismantled their VPP, and removed my discounts without nary an email or an explanation.
They then ignored my emails for weeks, trapped my battery in their now dismantled VPP, refusing to remove it or reply to emails until I got my battery company to do it which took them 30 minutes.
Good riddance.
1 november 2025
Review zonder uitnodiging
Antwoord van Nectr
Hi James,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your recent experience and the frustration caused by the changes and delays in communication. This is not the level of service we aim to provide, and we understand how disappointing this must have been after years of positive experience with us.
Your feedback is important to us, and we’ll be reviewing these concerns internally to ensure improvements are made.
We can see that you've also been contacted internally and are working through this issue with us.
We appreciate your honesty and the opportunity to learn from this.
This gives me energy
I was fortunate to have this product sent out to me for review and I’m pleasantly surprised by how it works. I feel so much energized throughout the day when I’m working. I don’t feel sluggish when I feel wake up in the morning and when I commute to work. I highly recommend checking out this product it’s great.
22 september 2025
Review zonder uitnodiging
Antwoord van Nectr
Hi Traves,
Thank you for sharing your experience!
You may be reviewing the wrong company here, but we're always happy to receive any positive feedback! Ha!
Have a great week ahead and let us know if you'd like to join Nectr for your energy needs :)
Was informed that I could not sign up…
Was informed that I could not sign up due to not meeting their credit requirements. You obviously need to be mortgaged up to the hilt and have frequently applied for credit to get a good rating by the company they use. Ridiculous!! You also can only sign up online and with either direct debit or credit card payment.
24 september 2025
Review zonder uitnodiging
Antwoord van Nectr
Hi Chris,
Thanks for taking the time to share this feedback with us.
Credit requirements are a standard part of the process for most electricity retailers, but we understand it can feel unexpected. If you’d prefer to avoid a credit check in the future, your electricity distributor may be able to suggest some retailers who don’t have credit requirements.
Additionally, we require payment information to be received in the sign-up journey. That said, we can accommodate other payment methods after sign-up (BPAY, Centrepay, Payment plans).
I can definitely understand that you've had a frustrating experience with Nectr thus far, so we'd be happy to chat with you on 1300 111 211 between 9am-5pm about what has occurred with your sign-up.
Lastly, we truly appreciate you taking the time to share your feedback — it helps us improve our processes and create a better experience for every potential customer.
No Nectar @ Nectr
I tried to switch my electricity provider to Nectr, filledout the application and submitted. After 2 days I get SMS saying application has been declined due to not meeting credit requirement. I did not ask for 15 mill loan, but electricity at my home normally I pay 120-150 per month, WOW. I did not know Nectr is a kind of bank, super, better to keep away from these guys, there should be a catch. Nice experiance , why did I applied, my BAD!
8 september 2025
Review zonder uitnodiging
Antwoord van Nectr
Hi Vithanage,
We’re truly sorry to hear about your experience and understand how frustrating this must have been for you.
We did reach out the next business day via email and SMS to let you know the outcome of your application, but we understand that this wasn’t the result you were hoping for. Please feel free to reach out to us if you didn't receive an email from us.
Credit requirements are a standard part of the process for most electricity retailers, but we understand it can feel unexpected. If you’d prefer to avoid a credit check in the future, your electricity distributor may be able to suggest some retailers who don’t have credit requirements.
We truly appreciate you taking the time to share your feedback — it helps us improve our processes and create a better experience for every potential customer.
Impossible to contact over 24/7 chat and email
Have been trying to get someone to reply via email and chat for 9 days due to personal reasons of hardship. No reply! Not a single one! And on Saturday night I get a message saying my power is being disconnected, and I tried to call the number provided and they are not open on weekends! Absolute joke to get anyone to talk to me.
20 augustus 2025
Review zonder uitnodiging
Antwoord van Nectr
Hi Meagan,
We really appreciate that you've flagged this with us.
Upon receiving this review, we made sure to pass these details onto our Customer Care team, who has since been in contact with you. Regardless, this is not the level of service we intend to offer our customers, especially those experiencing hardship.
We really do apologise for the delay in assisting you. Please don't hesitate to reach out if you have any further questions, or if we can assist you with anything else. Our typical response times are within 2 business days, and our call line wait times are typically 2-4 minutes.
Our Customer Care team is available on 1300 111 211 between 9am-5pm Monday-Friday!
Great experience , Luke made it happen
Great experience from the moment Luke at Nectr came out to look over the requirements to the install . All managed extremely well and communication was on point . I knew what was happening when and how, paper works was seem less . System installed and working well . Great job
13 augustus 2025
Review zonder uitnodiging
Antwoord van Nectr
Hey Anthony, thanks so much for your kind words! We’re thrilled to hear you had a great experience with Luke, and we’ll be sure to share your feedback with them.
Give us a buzz if there’s anything else we can support you with — we’re always here to keep things running smoothly!
Uncontrolled Load…
I'm wondering what a controlled load is on my account. I was told by Nectr that it has something to do with the phase you're on. It's a scam and it's how the system works. Australia the lucky country with the most expensive homes, cars, real estate and power bills in the world.
7 juli 2025
Review zonder uitnodiging
Antwoord van Nectr
Hey Charlie, thanks for your feedback.
Honestly, energy bills can be full of unfamiliar terms, so your question makes total sense. A controlled load meter powers specific appliances like electric hot water or pool pumps at cheaper off-peak rates. It’s set up at the property level, so Nectr doesn’t decide this, we just bill based on the pre-existing meter data we receive.
One of our friendly team members will give you a buzz to chat through your account in more detail!
Organized an appointment for a site…
Organized an appointment for a site visit with for a solar battery, only for the rep to cancel the appointment, reschedule and then never show up. Two days after the no show I still haven’t received any contact. Judging by my experience and a lot of other negative reviews it was probably for the best.
23 juni 2025
Review zonder uitnodiging
Antwoord van Nectr
Hey J B, we’re really sorry for the experience you’ve had, that’s not the kind of service we'd like to provide here at Nectr.
We completely understand how frustrating it is when appointments are missed, and communication falls short. That’s not the experience we want anyone to have, and we’d love the chance to make it right. If you’re happy to give us another go, please reach out to us at solarsupport@nectr.com.au — we’re here to help and would really like to fix this for you.
Friendly, knowledgeable, expensive
The person who spoke with me on the phone was friendly enough.
But when I described my situation was condescending and told me that my situation did not make sense.
After making a booking to send a person out, the time that was booked was not the same as what was discussed on the phone.
After meeting the friendly people at nectr it became apparent that their after rebate pricing on like for like systems was significantly more expensive. (21k vs 8k)
I wish them the best in this current competitive market.
31 mei 2025
Review zonder uitnodiging
Antwoord van Nectr
Hey Nathan, sorry for the delayed reply, and thank you for your feedback.
We’re really sorry your experience didn’t meet expectations — especially around the phone interaction, appointment timing, and pricing concerns. That’s not the level of service we aim to provide, and we’ll be following up with the team to improve.
We do appreciate your kind words about our staff and wish you all the best. If you'd like to chat further, feel free to reach out at solarsupport@nectr.com.au.
Received a threatening letter from them. I don't know them.
Received a letter threatening to disconnect me. I've never heard of them. My electricity account is with someone else. Made a formal complaint to EWOQ about their standover tactics.
15 mei 2025
Review zonder uitnodiging
Antwoord van Nectr
Hi James,
We’re sorry to hear this was your experience with Nectr. We’d never intentionally contact someone who isn’t our customer, and this may have been sent in error due to incorrect address or account details.
As this is an older review, we hope the matter has since been resolved. If not, please feel free to contact us directly so we can look into it further.
Jaybie gave excellent service
6 maart 2025
Review zonder uitnodiging
Antwoord van Nectr
Hi Bill, thanks so much for your feedback!
Awesome to hear Jaybie made everything smooth for you. We’ll make sure to pass this on to them :)
We’re here if you need us again, don't hesitate to give us a buzz!
We have solar and have just realized…
We have solar and have just realized after noticing our power bills were getting higher that they have dropped our solar rebate to 0. So they are happy to take it which we generate more than what we use most days by double. When looking back on our bills as they were direct debit so didn't really notice until they went up and up they changed the rebate to 0 July last year. We are now looking around for a new provider that doesn't cheat their customers.
1 maart 2025
Review zonder uitnodiging
Antwoord van Nectr
Thank you for your feedback, it is important to us. We are truly sorry that this has been your experience, we will investigate this matter please contact hello@nectr.com.au and we can ensure we are reviewing the correct account. Thank you, Nectr.
Do not use Nectr
Nectr has been by far the worst energy provider we have ever been with in terms of customer service, readings and billings. It is by far the most illegitimate business structure when it comes to billing and ensuring you pay for a service that is NOT provided which goes again the Australian Consumer Law. We initially signed up with Nectr as they serviced our area, seemed affordable and flexible. We NEVER miss a bill, always pay on time. We disconnected from Nectr and moved to another energy provider due to the 200% almost hike in their fees in our area, when we looked it said they're no longer servicing the area (we live in 4127 QLD so it's not rural) so we decided to switch. They then did a ridiculous summary for a final bill and charged over $300 for 9 days usage, with an estimate on nothing for a final bill rather than an actual meter read for a closing of the account. When enquired, we can no longer access our account/billing as its been revoked a few days ago since the switch and an email response with a "too bad so sad" type of nature when we sent through the ACTUAL meter read. We own an electrical company so are not stupid or unaware of how energy works/ the meter readings. Absolutely disappointing and will be taking this further if not rectified. The constant issues with guestimates, incorrect meter readings, over charging, under charging, the averaging is wild and I dare say the amount overall has been a total joke. We are fair and reasonable consumers/ customers and pay what we need to, though paying over $300 for 9 days of usage in this economy is a bloody stretch. DO BETTER.
28 november 2024
Review zonder uitnodiging
Antwoord van Nectr
Thank you for your feedback, it is important to us at Nectr. We are truly sorry that this has been your experience. We acknowledge that you have already been in contact with our team, and we are actively working towards resolving the situation. At Nectr, our utmost priority is the happiness and satisfaction of our customers, and we are committed to addressing any issues that may arise. We value your feedback and appreciate you bringing this to our attention. Thank you, Nectr.
Very quick reply
I needed my account sorted out and it was done very quickly and efficiently. Very happy with Nectr.
26 september 2024
Review zonder uitnodiging
AVOID Buyer beware
AVOID Buyer beware. As soon as you try to leave, NECTR start making your life difficult.
I called yesterday as I am moving home. I spoke with Christine who said I needed to re-sign all over again, give my debit details and ID over the phone and they can not transfer account to new home. I was also told if I disconnected today it would be done 30th. I said I would find a new provider and notify via email of my disconnection but she ignored me. I was told to notify by 3pm so the date would apply. I emailed same day at 2:45pm.
Email ignored. I then received an email from Christine to reconnect. I replied say I had notified of disconnection and to action the request. Ignored. Next day I received an email from Christine at 3:07 pm saying I had to reply by 3:00pm or the new disconnection would be 2 days later. How can I meet a deadline past. I was asked all the same questions i had answered in my original email. I rang to complain. I spoke to Krizza. She had me on speaker and I could barely hear. She said she would try to honour my notification date but soon after I received and email saying the disconnection was the 2nd. All you get is offshore call centres and they are rude and money hungry and try not to push through disconnections all for a meesly few dollars. They say they are low in price but they never do an actual read so we were stung a lump sum. Even after sending through self-metre reads they do not honour them. Stay away at all costs
25 september 2024
Review zonder uitnodiging
Antwoord van Nectr
Thank you for your feedback, it is important to us at Nectr. We are truly sorry that this has been your experience. At Nectr, our utmost priority is the happiness and satisfaction of our customers, and we are committed to addressing any issues that may arise. We value your feedback and appreciate you bringing this to our attention. Thank you, Nectr
Fast, detailed responses
I have had a number of requests recently by email regarding billing and payments. I have received fast and detailed information from Krizza. This was a great experience and has helped me immensely.
6 september 2024
Review zonder uitnodiging
Do not use their VPP
Do not use their VPP, its an excuse to drive up your grid usage to charge the battery, they will also stop you from using your own battery power that the solar system has charged it to. Blatant bait and switch scheme that is not mentioned when selling it to you. Not to mention they lie and say you do not have to be on the vpp for a battery plan until you work out they are ripping you off.
15 augustus 2024
Review zonder uitnodiging
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