Newchic Reviews 11.990

Antwoord van Newchic

22 jan 2019

Dear Joke Rossey,

Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.

After you placed the order, you can log in Newchic account and check order status: My Account -- View Orders--My Orders--(--Order Details/Order Tracking)
https://www.newchic.com/account/orderlist.html
There if the order is shipped out, you can find the tracking number/information if you have chosen a traceable shipping method.

Usually the package will be delivered on time and the delivery time depends on the countries and the shipping methods, beginning from the shipping date. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends are not included.) .
Sometimes, it may get order delayed due to poor weather conditions, slow customs clearance procedures or other unexpected circumstances, which is beyond our control. We are trying to improve our shipping service as well. Hope for your kindly understanding.

If you still have not received it after the estimated delivery time, please contact your post office or you may contact us too.
Below is the link.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do the best to help you. Thanks.

Best Regards,
Newchic Team

Antwoord van Newchic

7 jan 2019

Dear Annemiek Siebelder,

Thank you for waiting for the order. We are sorry to hear that you still have not received it and thanks so much for waiting for this order.

If the order is shipped out, the delivery time depends on the countries and the shipping methods, beginning from the shipping date. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends are not included.)

Also, you can log in Newchic account and check real-time order status: My Account -- View Order -- My Order -- Order Tracking. https://www.newchic.com/account/orderlist.html
There if the order is shipped out, you can find the tracking number/information if you have chosen a traceable shipping method.
Sometimes the order might be delayed due to poor weather, necessary customs procedure or standard processing time in post office, which are beyond our control. We usually have a buffer period for orders that are taking longer than normal and we find most packages arrive during this buffer period.

If you still have not received it after the estimated delivery time, please contact your post office or you may contact us too. https://www.newchic.com/Contact-Us-hc10.html
We will do the best to help you. Thanks.

Best regards,
Newchic team

Antwoord van Newchic

14 dec 2018

Dear Marisela Major,

Thanks for your order and we are sorry for the inconvenience caused.

After you placed the order, you can log in Newchic account and check order status: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/account/orderlist.html

If the order is shipped out, the delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends are not included.)
Sometimes, it may get order delayed due to poor weather conditions, slow customs clearance procedures or other unexpected circumstances, which is beyond our control. We are trying to improve our shipping service as well. Hope for your kindly understanding.

For further assistance, please contact the customer service and give us the order number. Below is the link.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do the best to help you. Thanks.

Best Regards,
Newchic Team

Antwoord van Newchic

12 dec 2018

Dear Adam Mellouki,

Thanks for your order and we are sorry for the inconvenience caused.

Once you placed the order, usually the confirmation email will be sent to your registered email address. Please check your email/spam record later.
You can also log in Newchic account and check real-time order status : My Account -- View Orders--My Orders --Order Details
https://www.newchic.com/account/orderlist.html

If you have any questions about the product or your order, please feel free to contact us and give us more details.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do the best to help you. Thank you.

Best regards,
Newchic team

Antwoord van Newchic

7 dec 2018

Dear Marianna van Litsenburg,

Thanks for your order and we are sorry for the inconvenience caused.

Usually it is door delivery service( mailbox/ porch/ front door). We are focusing on providing high-quality items for you. For the material, you can check in the description on the product page.

If the product you have received does not meet the information on the product page, or the item has any quality problems, please contact our after-sale customer services. Below is the link.
https://www.newchic.com/Contact-Us-hc10.html
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
Our customer services will check it carefully and then offer you a reasonable solution.
Thank you.

Best regards,
Newchic team

Antwoord van Newchic

24 okt 2018

Dear Yvonne Griesser,

Thanks for your order and we are sorry for the inconvenience caused.

After you placed the order, you can log in Newchic account and check order status: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/account/orderlist.html

Some products in our store are in great demand and before your ordering, for the out-of-stock items, we have marked the words like " Expected dispatched in xxx business days" on the product page. You can find it after you choose the size and color.  And between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock.

As soon as there are news of the restocking, we will inform you via your registered email address and you can choose your preference option there. Please kindly check your spam and the email.

For further assistance, please contact us and give us the order number.
We suggest that you can contact our customer service.
https://www.newchic.com/Contact-Us-hc10.html
We will do the best to help you.

Best regards,
Newchic team

Antwoord van Newchic

27 aug 2018

Dear Hans Terhoeven,

Thanks for your order and we are sorry for the inconvenience caused.

After you placed the order, you can log in Newchic account and check order status: My Account -- View Orders--My Orders--Order Details. Here is the link. https://www.newchic.com/account/orderlist.html

If you still have not received it after the estimated delivery time, please contact your post office or you may contact us too.
Sometimes the order might be delayed, due to poor weather, necessary customs procedure or standard processing time in post office, which are beyond our control. We usually have a buffer period for orders that are taking longer than normal and we find most packages arrive during this buffer period.

Please be noted that some products in our store are in great demand and before your ordering, for the out-of-stock items, we have marked the words like " Expected dispatched in xxx business days" on the product page. You can find it after you choose the size and color.  But we have pushed to get them back in stock. As soon as the products are in stock, the parcel can be dispatched at first. Hope for your kindly understanding.

For further assistance, please contact us and give us the order number. Below is the link.
If access via the computer:
https://www.newchic.com/Contact-Us-hc10.html
If access via the phone/mobile:
https://pwa.newchic.com/customer-service .
We will do the best to help you.

Best regards,
Newchic team

Antwoord van Newchic

16 jul 2018

Dear Joke,

Thanks for your order and we are sorry for the delay in shipping.

If you experience any delays in tracking updates, we recommend you check the estimated delivery time.
Shipping methods and delivery time : https://www.newchic.com/shipping-methods-hc160.html

If you can't receive the item in the estimated delivery time, it may be delayed.
1. Going through local customs clearance procedures
2. At the post office sorting center
3. Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues,etc.
These situations are beyond our control.
On occasion we experience delays from custom clearance times and bad weather, it is rare but sometimes packages never arrive. We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.

If your package is taking longer than schedule, please contact us and give us the order number.
if on computer:
https://www.newchic.com/Contact-Us-hc10.html
if on phone:
https://pwa.newchic.com/customer-service .
We will do the best to help you.

Best regards,
Newchic team

Antwoord van Newchic

19 mrt 2018

Dear mevrouw Beheydt,

Thanks for your order and we are sorry for the inconvenience.

About the storage,
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock.
As soon as the products are in stock,the parcel can be dispatched at first. You will also receive an update for the storage of your order by system via your registered email address.

Also, you can check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details).
https://www.newchic.com/account/orderlist.html
If the status of your order is back order, you can choose to wait or get the refund.
If you want to cancel your order, please contact our customer service to cancel it.

If an item is out-of-stock, it will be labeled with "Expected dispatched in xxx bussiness days." on the product page. You can find it between the size and the Qty after you choose the size and color.

About the size,
The size range of different products varies.
Some tags UK/US size number may be different from our size charts UK/US size number.
To choose the correct size, we usually suggest customers the take our size chart as the standard reference and choose a suitable size base on your measurement, not the usual size you ordered.
Please click the“Size Reference”or “Size Guide” to get the size details.

We have measured the items before selling them. If the product you have received does not meet the size chart, please reflect it to our customer service with some photos measuring the size of the product. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.

If you have any doubts about the product or your order, please feel free to contact us and give us more details. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you. Thank you.

Best regards,
Newchic team.

Antwoord van Newchic

16 mrt 2018

Dear Andrea,

Thanks for your order and we are sorry for the inconvenience.

You can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details/Order Tracking) .
https://www.newchic.com/account/orderlist.html
OR
You can check the order status in the shipping advice we have sent you via the registered email address. There you can find the tracking number if you have chosen the shipping methods with the tracking number.

If you experience any delays in tracking updates, we recommend you check the estimated delivery time.
Shipping methods and delivery time : https://www.newchic.com/shipping-methods-hc160.html

If you can't receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control.
We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.

We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.

If your package is taking longer than schedule, please contact us and give us the order number.
We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html . We will do the best to help you.

Best regards,
Newchic team.

Antwoord van Newchic

23 feb 2018

Dear Evelien,

Thanks for your order and we are sorry for the inconvenience.

You can track order in the below link by entering your Order ID and the registered email address below.
or Scroll down to the bottom and Click “Track Order”on every page
https://www.newchic.com/index.php?com=order

If you experience any delays in tracking updates, we recommend you check the estimated delivery time.
Shipping methods and delivery time : https://www.newchic.com/shipping-methods-hc160.html

On occasion we experience delays from custom clearance times and bad weather, it is rare but sometimes packages never arrive. We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.

If your package is taking longer than schedule, please contact us and give us the order number.
We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html . We will do the best to help you.

PS: Live chat: We are available 24/7. Live chat is kind of busy, sometimes, you may need to wait a moment.

Best regards,
Newchic team.

Antwoord van Newchic

20 feb 2018

Dear Pippel,

Thanks for your order and we are sorry for the inconvenience.

Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html . You can get all the details here.

Every order from Newchic has a 14-day return or refund guarantee. This entitles you to claim a refund or replacement within 14-days of receiving your items. To make a claim, please follow one of the options below.

Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours

If you want to return an item with no quality issues, you are responsible for all shipping fees. This includes both the shipping cost we paid and also the shipping fee you pay to return the item back to us. The refund will be processed once we have received the item.

We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html . Our customer service try their best to offer you a reasonable solution through the return policy.

Best regards,
Newchic team.

Antwoord van Newchic

8 feb 2018

Dear Roelant,

Thanks for your order and we are sorry for the inconvenience.

Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock.

For the out-of-stock items, we have marked the words like " leave warehouse in 3-8 business days" or "Usually dispatched in 10-15 business days" on the product page. You can find it under the price after you choose the size and color.

Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details/Order Tracking) .
https://www.newchic.com/?com=account&t=orderlist&orderStatus

As soon as the products are in stock,the parcel can be dispatched at first. When your order was shipped, you will receive an email from our system.
If the status of your order is back order, you can choose to wait or get the refund.

PS: The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html

Any questions,please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html

Best regards,
Newchic team.

Antwoord van Newchic

23 jan 2018

Dear Carine ,

Thanks for your order and we are sorry for the delay.

You can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders
If you can't receive the item in the estimated delivery time, it may be delayed.
Tracking updates can be delayed when the parcel is:
1. Going through local customs clearance procedures
2. At the post office sorting center
3. Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues,etc.

If you experience any delays in tracking updates, we recommend you check the estimated delivery time.
Here is the link: https://www.newchic.com/shipping-methods-hc160.html
Please kindly consider what shipping methods you have chosen.
Business days means that weekends and holidays are not included.

We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.

We suggest that you can contact our customer service and give us your order number. https://www.newchic.com/Contact-Us-hc10.html . We will do the best to help you.

Best regards,
Newchic team.

Antwoord van Newchic

20 jan 2018

Dear Ella.

Thanks for your order and we are sorry for the inconvenience.

Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock.
As soon as the products are in stock,the parcel can be dispatched at first. When your order was shipped, you will receive an email from our system.

We are also trying to find more supplier to make sure the stock. Sorry for you but hope you kind understand.

Also, you can check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details).
If the status of your order is back order, you can choose to wait or get the refund.
If you want to cancel your order, please contact our customer service to cancel it.

We suggest you can contact our customer service below . https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution. Thank you.

Best regards,
Newchic team.