We received our order promptly! One of our devices arrived defective, but as soon as I reached out to customer service, they resolved the issue and immediately sent a replacement. Customer service i... Toon meer
Bedrijf heeft geantwoord
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I placed an order and mistakenly used the wrong shipping address. I immediately sent an email to NexBreath to try to get it corrected bit I really thought it might be a lost cause as it seems to be w... Toon meer
Bedrijf heeft geantwoord
Scam, made order didn't hear anything. I finally sent an email, then they said shipment was made. Shipping data made absolutely no sense. Still no product. Possibly coming from overseas / China. Ab... Toon meer
Bedrijf heeft geantwoord
Update: they finally did give me a refund they put an order in I did not make and won't give a refund and it never came. I made an order about 6 months ago but I did not make this order they charge... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
NexBreath is a home and personal safety brand built on a simple belief: every household should have the tools to protect the people inside it. We design everyday safety products that ordinary people can use in the moments that matter most, no training required. Our flagship is the NexBreath Anti-Choking Rescue Device, a simple, powerful tool families keep on hand for the emergency they hope never comes. We're here for the people who refuse to leave their family's safety to chance.
Contactgegevens
Verenigde Staten
- nex-breath.com
3,7
Gemiddeld
102 reviews
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As a nurse for 40 years
As a nurse for 40 years, I have seen emergencies almost everyday of my life. I used available equipment and tools to fulfill my job successfully at work and home and everywhere. I do a lot of my research before making a decision on what I buy. My son choked on a piece of plastic toy when he was about 2 1/2 years old and I was in a panic even when I am a nurse. Luckily I was able to help him. He is now 31 y/o and with a 1 year old son. I ordered 2 nex-breath choking device to put in my grandson’s diaper bag at all times and 1 for me to bring in my bag. You never know who will need it next! Nex-breath customer service just to mention is excellent and prompt in answering my questions. Thank you Megan for your help!
9 juli 2026
Review zonder uitnodiging
Antwoord van Nex Breath
Hi Lady Ann,
Thank you so much for sharing your heartfelt story and for your 40 years of dedication as a nurse. We truly appreciate the trust you've placed in Nex Breath after your own experience responding to emergencies.
We're so glad your son was safe, and it's wonderful to hear that you're taking extra precautions to help protect your grandson and those around you. Your preparedness and commitment to safety are truly inspiring.
Thank you as well for your kind words about our customer service. We'll be sure to share your appreciation with Megan—it will mean a great deal to her.
We sincerely appreciate your support and wish you and your family continued safety and peace of mind.
Warmly,
The Nex Breath Team
Good Customer Service
When I found out my kid ordered a couple of products I was not very happy, I immediately attempted to reach out to have the order cancelled, I tried sending a message through their contact page, as well as one through FB messenger, the phone number that PayPal listed as their customer service gave a not in service message. So I figured we had been scammed. I was very pleasantly shocked when later in the day I got a message from Megan from their customer care department, letting me know the order had been cancelled and I should see the refund in 7-10 business days. Today is only one day later and I’m already getting notifications from PayPal that the refund is in process.
I can’t speak to the quality of the product, but the customer service provided by Megan was excellent. I would recommend the company have a chat feature or a working phone number for anyone in the same boat as I was.
6 juli 2026
Review zonder uitnodiging
Antwoord van Nex Breath
Hello Todd,
Thank you so much for your thoughtful review! We're delighted to hear that Megan was able to quickly resolve your ordering issue and provide the prompt support you deserved.
Your recommendation to your family and friends means a great deal to us. We truly appreciate your trust and support.
Warmly,
The Nex Breath Team
Antwoord van Nex Breath
Hello Ericka,
Thank you for your kind feedback! We're delighted to hear you found our service efficient, friendly, and prompt. We truly appreciate your support.
Warmly,
The Nex Breath Team
I would not recommend this product
I would not recommend this product. It is extremely overpriced for the quality you receive. It feels very cheap and flimsy, and it fell apart during normal use. Once it came apart, it could not be put back together, making it completely unusable.
Based on my experience, the product does not perform as advertised and was a complete waste of money. I expected a durable, well-made product for the price, but instead received something that felt poorly constructed. I was very disappointed and would not purchase from this company again.
2 juli 2026
Review zonder uitnodiging
Antwoord van Nex Breath
Hello Sam,
We're sorry to hear that the product did not meet your expectations, and we sincerely apologize for your disappointing experience.
This is not the level of quality we strive to provide. We'd appreciate the opportunity to make things right. Please reach out to our support team with your order details, and we'll be happy to review the issue and arrange a replacement if appropriate.
Your feedback is important to us and helps us continue improving our products and customer experience.
Warmly,
The Nex Breath Team
I had trouble ordering the product and…
I had trouble ordering the product and Megan was very helpful in solving the problem. Megan was quick to response to my emails which I found very encouraging; this does not happen often.
I will recommend this site to family and friends.
3 juli 2026
Review zonder uitnodiging
Antwoord van Nex Breath
Hello Valued Customer,
Thank you so much for your thoughtful review! We're delighted to hear that Megan was able to quickly resolve your ordering issue and provide the prompt support you deserved.
Your recommendation to your family and friends means a great deal to us. We truly appreciate your trust and support.
Warmly,
The Nex Breath Team
Fast fix from Customer Service!
I created two orders by accident. I sent an email to customer service which was answered immediately, with an amended single order as intended.
Thanks Megan!
1 juli 2026
Review zonder uitnodiging
Antwoord van Nex Breath
Hi Paul! Thank you for your wonderful feedback! We're delighted to hear that your order issue was resolved quickly and that Megan was able to assist you promptly.
Providing fast and reliable customer service is our priority, and we're glad we could make the process easy for you.
Thank you for choosing Nex Breath!
Warmly,
The Nex Breath Team
Fabulous customer service!!!
1 juli 2026
Review zonder uitnodiging
Antwoord van Nex Breath
Hi Michelle,
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our customer service.
We truly appreciate your support and look forward to serving you again whenever you need us.
Warmly,
The Nex Breath Team
Avoid
Avoid! As soon as I bought I looked at chat gpt who basically said poor reviews so I chose to cancel, their cancellation period was 2hrs!! I was within that so cancelled. Still took months to get a refund and that was after being fobbed off numerous times. I found it very frustrating that they wouldn’t follow their own T&c’s
29 juni 2026
Review zonder uitnodiging
Antwoord van Nex Breath
Hi Claire! We're sorry to hear about your experience and sincerely apologize for the frustration you encountered.
We understand how disappointing it must have been, especially after requesting a cancellation within the stated timeframe. While refunds can occasionally take longer to process due to payment provider timelines, we recognize that communication should have been better throughout the process.
We appreciate your feedback, as it helps us improve both our service and our processes.
Warmly,
The Nex Breath Team
A warning to consumers please avoid…
A warning to consumers please avoid this company. They are selling cheap imitations of the Life Vac product that do not work and will not respond to your emails requesting a refund. I am having to pursue this through my bank as they are avoiding all Contact
26 mei 2026
Review zonder uitnodiging
Antwoord van Nex Breath
Hi Sally! We're sorry to hear about your experience and understand your concerns.
We take feedback like yours seriously and would appreciate the opportunity to address your concerns directly. If you've had difficulty reaching us, we sincerely apologize. Please contact our support team again with your order details, and we'll be happy to review your case and work toward a resolution.
We value our customers and are committed to providing responsive support and resolving issues fairly.
Warmly,
The Nex Breath Team
Buyer beware Nexbreath device is garbage
The seller sent an email telling me the item shipped the day after the purchase. They gave a tracking number which showed there was no tracking information for several weeks. I thought it was some kind of scam and filed against them through PayPal. After a month the item showed up. Turns out it was shipped from China. I placed the mask on the unit and the unit broke in to two pieces with no force or rough handling. I would never suggest someone use NexBreath in a true choking situation. This item is garbage so buyer beware. If I could give no star, this warning post would be more accurate.
25 juni 2026
Review zonder uitnodiging
Antwoord van Nex Breath
Hi J.Cook,
We're sorry to hear about your experience and understand your disappointment.
We sincerely apologize for the shipping delay and the confusion caused by the tracking updates. We're also very sorry to hear that the device arrived damaged or broke during use. This is not the experience we want for our customers.
We would appreciate the opportunity to make this right. Please contact our support team with your order details, and we'll be happy to arrange a replacement and review your case with our quality team.
Thank you for bringing this to our attention.
Warmly,
The Nex Breath Team
The delivery went to the wrong address…
The delivery went to the wrong address but was promptly re delivered to my address, great customer service
26 juni 2026
Review zonder uitnodiging
Antwoord van Nex Breath
Hi Mr. Smith,
Thank you for your kind feedback! We're glad we could quickly resolve the delivery issue and ensure your order reached the correct address.
We truly appreciate your support and are happy to hear you had a great experience with our customer service.
Warmly,
The Nex Breath Team
Great product and customer support
Hi,
I have never experience such kind and supportive customer service.
I had ordered initially and for some reason my old address was in the order without me noticing. When delivery was complete I noticed it. I spoke to them and they sent brand new products to me.
Megan was super helpful throughout the whole time.
When it arrived one of the products was broken and was the delivery guys fault for pushing it inside our delivery box.
I confirmed to them I received and one was broken but was not their fault and then without me noticing they sent again two pieces of the artichoke NextBreath kit for me.
When I got the delivery I could not believe it.
I highly recommend the product and their customer support.
You will be in good hands.
1 juni 2026
Review zonder uitnodiging
Antwoord van Nex Breath
Hello Rainer,
Thank you so much for your thoughtful review! We're truly grateful for your kind words and are delighted to hear that Megan was able to support you throughout the process.
We're glad we could help resolve the address issue and replace the damaged item, even though it occurred during delivery. Your satisfaction and peace of mind mean everything to us.
Thank you for your recommendation and for trusting Nex Breath. We're always here whenever you need us.
Warmly,
The Nex Breath Team
I just ordered my Nex breath
I just ordered my Nex breath. I accidentally hit the wrong order. I emailed and was responded to quickly and corrected my order.
22 juni 2026
Review zonder uitnodiging
Antwoord van Nex Breath
Hi Cheryl!
Thank you for sharing your experience! We're glad our team was able to respond quickly and help correct your order.
Providing fast and helpful support is important to us, and we truly appreciate your trust in Nex Breath. We hope you have a great experience with your order.
Warmly,
The Nex Breath Team
Great customer service!
There was a problem with my item and they resolved the issue within a day. Great customer service. While I hope I never have to use the rescue tool, I'm glad I have it.
23 juni 2026
Review zonder uitnodiging
Antwoord van Nex Breath
Hi J. Lesley!
Thank you for your kind feedback! We're glad we could resolve the issue quickly and provide a positive customer service experience.
We hope you never have to use the rescue tool either, but we're happy to know it gives you added peace of mind. Thank you for choosing Nex Breath and for placing your trust in us.
Warmly,
The Nex Breath Team
Customer service is great
Customer service is great! I was missing a couple packages, and one of the items was damaged. They got everything situated and are sending out my missing orders and a new item since the other was damaged asap!
22 juni 2026
Review zonder uitnodiging
Antwoord van Nex Breath
Hi Bailey! Thank you for your kind feedback! We're so glad our customer service team was able to resolve the issue and quickly arrange replacements for your missing and damaged items.
Providing prompt support and making things right for our customers is very important to us. We truly appreciate your patience and your support.
Warmly,
The Nex Breath Team
Great customer service
Great customer service. Quick response for question regarding my order.
20 juni 2026
Review zonder uitnodiging
Antwoord van Nex Breath
Hi Todd! Thank you for your kind words! We're glad we could assist you quickly and provide a positive experience. We truly appreciate your support.
Warmly,
The Nex Breath Team
My experience has been amazing and I…
My experience has been amazing and I highly recommend using this company for your next life saving device!!
20 juni 2026
Review zonder uitnodiging
Antwoord van Nex Breath
Hello Dina,
Thank you so much for your wonderful feedback! We're thrilled to hear that your experience has been amazing and that you would highly recommend our company.
Knowing that our product provides peace of mind and is trusted by our customers means a lot to us. We truly appreciate your support and confidence in choosing us for such an important safety device.
Thank you again for sharing your experience!
Warmly,
The Nex Breath Team
Excellent customer service
Customer service was excellent. Megan responded to my issue in a timely and productive manner.
18 juni 2026
Review zonder uitnodiging
Antwoord van Nex Breath
Hi M.S.! Hello,
Thank you for taking the time to share your experience! We're delighted to hear that you received excellent customer service and that Megan was able to assist you in a timely and productive manner.
Providing prompt and helpful support is very important to us, and your feedback means a lot to our team.
Thank you again for your support, and please don't hesitate to reach out if you ever need assistance in the future.
Warmly,
The Nex Breath Team
The customer service and especially…
The customer service and especially Megan with the Nexbreath customer care went above and beyond to fix a problem with my order that I caused. Thank you again!
14 juni 2026
Review zonder uitnodiging
Antwoord van Nex Breath
Hi Jorge!
Thank you so much for your kind words and for sharing your experience. We’re really glad to hear that our customer care team was able to help resolve the issue with your order.
We always aim to go above and beyond to support our customers, and your feedback means a lot to us. If you ever need anything in the future, we’re always here to help.
Warmly,
The Nex Breath Team
Great product, easy to use
Simple, sturdy, easy to use life/saving product. A must have in your home especially if you have small children. I got mine because I have three.
18 juni 2026
Review zonder uitnodiging
Antwoord van Nex Breath
Hi Gregg! Thank you so much for sharing your experience and for your kind feedback. We’re truly glad to hear that you find the product simple, sturdy, and easy to use, and that it provides peace of mind for your family.
Your support means a lot to us, and we’re grateful you chose our product for your home.
If you ever need assistance or have any questions, we’re always here to help.
Warmly,
The Nex Breath Team
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