Nikon Reviews 

I did not expect a major fault with the lens of my Nikon camera after less than three years of average use
I was disappointed that the cost of repair was twice the original estimate
Nikon Support Team claim to reply within two days, they took two weeks and made no attempt to answer my request to provide some details about the repair required
Have I been unlucky or is this normal service ?

Update 7/11
Nikon responded within 24 hours of posting feedback on Trustpilot. Unfortunately I have had to buy a replacement lens for my P950, but good to know what my money was spent on.

Just so easy to deal with and I was kept up to date throughout my repair.
I wish more companies treated their customers in the same way.
Many thanks...

I've been using Nikon long enough, because the Team of NPS, Sales and Repair are always looked after the Nikon users and provide the best service we as Nikon Professionals can ever asked for.

Very efficient service. Was kept informed all the way through the process and the camera was returned to me well packaged in an immaculate condition.

My Z8 went in for the eyelet fix and the lens release button fix. I was notified, based on my serial number. The repair was organised clearly and accurately. Far from taking 3 or 4 weeks, my camera was picked up on Monday and returned 5 days later on Friday, all clean, fixed, and in time for use over the weekend. Thank you Nikon! This substantiates why I have invested a lot into Nikon and the Z series. This was in UK (not in Germany)

Really quick turnaround and the communication was great. Glad the team were able to fix our camera and at an affordable price.

It was that straightforward. Updates on everywhere my camera was. Took a little longer than expected but was all sorted with no fuss. Got camera back the day after I was told it was fixed and so far, so good. Also compared to local repairers I would say the price with nikon is not bad at all. I will definitely recommend using g nikon repair centre

My Z8 was in the range for the re call but never gave me any problem,
I booked it on line on Sunday night and the camera was collected on Monday and returned on the Thursday.
Top marks Nikon for identifying an issue and then resolving it for me in under a week.

Thay got my camera on the Wednesday and I got it back in 10 days and I am happy with it

My Z8 was within the serial number range for both the mount and also eyelet technical service advisory. Initially I was unconcerned by the mount problem given I never experienced any difficulty and knew that in need I could always send away later. When the eyelet issue arrived that gave me a little more concern (albeit I switched to a Black Rapid strap to mitigate any risk) so I registered on the 7th August for my camera to be serviced. I was placed in a queue which allowed me to continue to use the camera until Nikon were ready to fix.

My place in the queue came up and my camera was collected by UPS on 7th September. It was received by Nikon on the following Monday and I had the camera back in my hands all resolved that Thursday. I must stay that is stunning turnaround and all is good.

I really want to take my hat off to Nikon for firstly: having an approach to a couple of issues that has been very transparent, even though anecdotally they have affected very few actual cameras, and second: for the approach and the speed of the fix. Well done and for me this has built brand loyalty (which was already high having used Nikon cameras for in excess of 33 years).

Very helpful customer service, easy to book repair/service.
Secure pick up and return arranged.
Very good communications throughout the repair/service at all stages including receipt and dispatch with tracking.

Excellent service from start to finish servicing my Z8 and getting it back to me in record time. Camera was picked up from house and returned by UPS, friendly service and excellent communication throughout the process of product recall.

My lens, which I use professionally 3-4 days a week for over 10 years, has developed a fault after all this time. It was repaired at a reasonable price, with many external elements replaced which had nothing to do with the fault. Quick pick up and delivery time, I'm really happy overall (to the point that I'm spending time writing here).

Fantastic service from start to finish. I received my binoculars back in first class condition. I actually thought I had been sent a brand new pair. Came back wrapped in a lovely cloth? I think there is a name for this but im an amateur. I would highly recommend sending items for repair. I will definitely use Nikon repair again if I need to.

Had my lens now 7 weeks I'm not sure a 5 day turnaround should be on their website how long does it take to service a lens I doubt it's seven weeks unreal. Have been a loyal user for years that's about to change what a crap service **Update** supposed to been despatched on the 21/09/23 a week later still no sign of my gear brutal service so so slow two trips now cancelled due to the snail pace.

My Nikon Z8 went off last Thursday (7th September) for the camera strap lug service recall. It was completed on Monday 11th and I received the service e-mail to say it was being sent back to me the same day. That is excellent service from Nikon - to say they received it on the Friday and it was completed on the following Monday means they only took a day or less to ship it back to me. EXCELLENT service from the Horley Repair Hub - thank you so much. Sadly I cannot say the same for the UPS carrier as the Z8 only arrived back here today (12th September) when it was on a 24 hour (next day) delivery. So it was with UPS longer than it was with the Service Centre. However - I am very pleased with the response time from Nikon and they deserve a five star rating for turning around my Z8 so quickly. Thank you again so much.

I'm giving feedback on my recent experience with a Nikon Z8 and Technical Service Advisories (recalls effectively). Like most people lucky enough to have purchased a Z8, I was disappointed that the lens mount and strap lugs needed attention so soon. I researched how the recalls were being handled in the UK and realised that Nikon has set up a hub at DK AVS in Horley, Surrey and that is where my camera went. Nikon were controlling the flow of cameras into the hub for repair by issuing courier labels when the parts were available. As result, my camera went in before the bank holiday and I had it back 9 days later, with all work done and the camera presented nicely packed with a black Nikon padded pouch included. The camera works perfectly (great camera that it is) and I am very happy. I have been a Nikon owner since around 2011 and when any of my kit has needed attention, the quality of service has been superb. I have noticed that since Brexit, Nikon does a lot of servicing and repair work in Europe, and this invariably takes slightly longer but with all with the same experience, at least for me. I have no connection with Nikon, just an amateur user of some amazing products

I have been using Nikon for over 10 years and this is the first time I have needed anything repaired. I have to say I am impressed. Nikon have really great customer service, I simply logged the issue and it was dealt with very quickly. The website was easy to use and they organised the collection straight away. The repair and delivery was really quick. I will definitely be sticking with Nikon, it is very reassuring to know that service is there should I need it again in the future.

Was hoping that my old D300 could be cleaned and the external rubbers replaced - it still works after all this time! No could do, as it's way out of support but the service rep was quick to answer my queries very thoroughly.
Cost of inspection was less than I imagined it would be.

From the first phone call to receiving my camera back the service i received was excellent.
The people i spoke to were extremely helpful