Nine Line Apparel Reviews 

Garbage people. Garbage company. Ordered from them, and it stated it would ship in three days. Over two weeks later and I still don’t have it. Emailed them to cancel my order a week ago, and they just never answered. Look at their BBB reviews. I filed a complaint with the BBB (there’s tons on there against this company), and their response was essentially “we know we said we were gonna send it out and didn’t, but now we sent it out.” DO NOT ORDER FROM THIS COMPANY!!!

Absolute garbage company. Placed an order for Christmas in December 8 for around $300 worth of gifts. Got an "estimated" ship date of the 15th. 16 rolls around and nothing. Email them on their site. Nothing. 17 rolls around and still nothing. Email them again, and again nothing. 18...same thing, more email, more nothing. Called on the 18th and 19th, no answer, goes straight to voicemail. Left voice mail. Zero call backs, NOTHING. Emailed them directly on the 20th. NOTHING NOTHING NOTHING. Filed complaint with Paypal. Got shipping notice on the 21st, won't arrive until way after Christmas.

STAY AWAY FROM THIS COMPANY. You are better off order crap from the likes of China Aliexpress than this outfit.

I have purchased a few Christmas presents from them early in December. Still have not received the order. i have tried to call and email them. No answer to either forms of communication. I am going to have to go shopping for the 3 gifts this week. Not happy at all!
HORRIBLE CUSTOMER SERVICE

This will be the last time I order anything. Been waiting for my order of hoodies for Christmas presents. Nothing yet. Quick enough to take my money out of checking account. This is the second time this happened. thought I would give you another chance. No more orders from me,learned my lesson!!!

I have ordered from this company multiple times in the past and have not had an issue, however, I ordered from them on November 11 and still have not received the order. I have tried reaching out to customer service and have had no luck. This was a large order that was supposed to be Christmas presents. As a wife of a deployed soldier, I try my best to support, small businesses, especially when they are on by veterans, but I am highly disappointed in this company, and will be taking future business to a different company.

This company used to be fantastic. I placed four orders in total, three of which were wonderful. Recently, the customer service has gone significantly downhill. It took me over eight weeks to get my order and when I did it was incorrect and now they are not responding to me to return the order. I will never order from this company again, and I’m so glad other people are posting to warn others.

Horrible customer service ordered a shirt on September 2 after two weeks of not hearing anything I finally sent an email two more days later I got a response saying oh yeah our mistake someone will be in contact with you shortly with the shipping number. A week later still nothing not even a status of the order. Finally I emailed back customer service and threatened to file a fraud claim with my credit card company and I'd like to cancel my order and magically the order got shipped out immediately. I'm not completely convinced this isn't a scam company that's using patriotic customers and the umbrella of veteran owned to steal from people. I would be very cautious of ordering anything from this company online.

Been 5 weeks since I placed my order, and heard nothing from them since, tried to reach them but no replies.

Disappointing, would not recommend sadly

Absolutely No customer service. Three weeks after paid for product and no shipment and No response from customer service. No human being answers phone calls. Careful doing business with the company.

thin cheap material what more needs to be said.

I wish I could leave them less than 1 star. Ordered 3 shirts on June 17th. Today is July 6th and they still have not shipped. I've received to emails explaining to me how hard they are working to fulfill my order. Easy solution...... refund my money!

24 hour ship order placed 1+ week ago, reached out to customer service received no response. Still received nothing! Continuously disappointed by this organization.

Ok. So 2 stars because they use to be good. No more. Horrible customer service. Ordered 2 men's t shirts a sticker and was supposed to get a free short sleeve t shirt. Was for Fathers Day. Was supposed to be here the Monday or Tuesday after. Did not receive it over a week after supposed delivery. Started trying to call. 5 times and no one answered and no return call
Emailed customer service at least 5 times. Finally got an answers that they had NO answers. Really!!! Use my order number I sent you to see what was going on. I have bought a lot of Nine Line merchandise No more. If I had two weeks of trying for this order why would I waste my time and money patronizing them. I supported them as I am a huge veteran supporter. I will just find another veteran apparel company
I was very honest with them that if I did not hear back I would dispute my transaction and post on Trustpilot. Apparently they don't care ( they took my money out immediately). These companies need to realize all your small customers are what makes a company successful. Word of mouth , wearing the product, etc. They let a loyal customer down.

Update: Finally heard back from customer service Ti be fair she was very nice and totally understood my disappointment. However that being said still shame on Nine Line. She said they only have two customer service representatives. That's unbelievable and not smart business. They did make it right so that's a plus.

Nice shirts. I must have ordered at least 30 shirts. Always the limited edition. But I missed getting the PEW dispenser shirt really cool shirt. Also I would like another Offset Custom shirt if you are reading Nine Line also really cool.

I have purchased multiple items across multiple orders from this company and always received good to high quality products, both in materials and workmanship. To date I have yet to have a shirt wear out or have the printing fade.

The one time I had to return an item (nothing wrong with it, it just didn't fit as I'd hoped), they immediately gave me an RMA# and a prepaid return shipping label, without charging me for the return shipping. Excellent.

Granted I have only ever dealt with them via email (I've never had to Co tact them any other way as they were appropriately responsive), so I can't speak to other forms of customer service such as the phone line, but I've had nothing but good experience with Nine Line from my very first purchase. My only pripkem is I now have way too many T-shirts!

I also have shopped Grunt Style, Warrior XII, Til Valhalla Project, and others and have generally had a good experience, but I have more personal experience with Nine Line and have never felt disappointed in either the product or customer service received.

Ordered a limited edition hoodie.
Go a confirmation after the order. They never delivered the order. When I called, they said there was no order in the system. Customer Service was no help. I'll never order from them again.

This was my first order with 9 Line Apparel. I definitely did not have an experience like all these other 1 stars. My order shipped within 5 days of placing it (They do mention this before shipping as well so I wasn't surprised) and when it arrived everything was just as promised. The day back pack is so solid, strong and sleek. I used it on a trip recently and it was perfect. The shirt I bought was buttery soft and the fit was on point. I paid the extra $1 to have it made in the US as well. The fabric wasn't made in the US but it was only a $1 extra. The bonus sweatshirt I got in my order was so nice! It was a grey hoodie with the very cool flag on the back.

I will definitely be supporting these folks again. Thanks for the amazing products and everything you did for the United States of America.

For reference, I heard about Nine Line Apparel on Timcast IRL

Horrible company. They cover up murders of their employees. If you buy their products, you have blood on your hands.

I’ve given this company every opportunity to be good, and it’s just not. All but one order has been right, out of about 8. From wrong items, to half an order completely missing . The last straw was the promotions, you spend this , get a free tshirt. Then they send me a men’s tank top. So I call, asking for my tshirt. They told me to ship the second shirt back, or both that got me the promotion. I just can’t deal with them anymore. Bad customer service and obviously whoever is in shipping, packing, doesn’t have a clue. IM sticking with grunt style.

They don't stand behind they delivery dates and treat you like an idiot when you ask them what's going on, they try and remind you of made to order and 3 to 5 days delivery after even though they already were late on shipment. They said they don't have answers on where my order is or what happened.