Nine Line Apparel Reviews 

Really wanted to support this organisation, but this will be my first and last purchase with them. Bought two men’s large t-shirts. Received two paper thin shirts that are definitely not large. First cold water wash and they shrank down to maybe a boy’s medium. Sent them an email thinking maybe they’ve got a manufacturer flaw, but nope. Got a response that thin material is what they’re after and I could basically eat it. Avoid these guys - scam crap material and poor customer service.

The quality is horrible and they say material made in China!! Company is deceiving and just all around horrible! After washing them one time they look like rags, so now we literally use them as rags for our toilets and floors!

Initially working with one of the reps to create custom unit shirt went well and consistent communication. Design submitted. Proof was done up and sent for approval prior to ordering. The proof was exactly how we wanted and the color scheme matched on multiple computer screens. However, when the shirts arrived, the colors were off drastically on both styles of shirts. Reached out to the company and took a few times trying to get a response (only after I called in directly). Was told to take pictures. Did so in bright lighting with multiple printouts of the logos and their color scheme that was included on the proof. They showed the colors did not match and were lighter. Sent them to the company. was told best they could do is either a discount in next order but they couldn’t do a full reprint for free. So we spend $3500 on shirts that don’t even match colors on design and proof. Defeats the purpose of approving a proof. If you screw up you’re responsible. Don’t charge the person more money for reprint. What kind of business are you running? Will never order from them again. Anything to make a buck these days.

What a disappointing company, poor sales & service, the no exchange policy means , they screw up by sending the wrong shirt & you "take it on the chin" for shipping. The quality is very average & with all the "flag waving" on the website you are expecting much more. All I can hope for now is I get my refund?. Stay clear, & I hope Mrgunsngear gets his shirts for free cause I wouldn't pay for them.

Edit, to be fair they did process my return quickly and are sending me the right t-shirt, there response was fast and "no questions asked", very professional. So far so good. Thank You.

Update, so while they seem to process the replacement shirt order, it's been about 2 weeks and it hasn't shipped and email responses are "auto replies" again, disappointing.

Placed order Oct.8 2021. Still haven’t received it Dec 9

Almost 8 weeks order has been in, and nothing! I’m canceling and hope to get my money back!!!
I thought I was buying from a veteran and USA made.

Don’t buy!!

ABSOLUTELY HORRIBLE! DO NOT TRUST THIS COMPANY. I HAVE HAD MORE THAN ENOUGH WITH THEM. ADVICE TO EVERYONE, COMPLETELY STAY AWAY FROM DOING BUSINESS WITH THIS COMPANY!

The company is horrible. Everything you purchase ships from a Chinese-made counterpoint and the products is garbage. Don't waste your money! I even received a call from a female associate in a voicemail telling me to call her back to hash it out because I said their products were garbage.

I placed an order on August 27, it’s October 12 and I still don’t have it. I called on October 1 and it was supposedly shipping out that day. Called again today and it was just picked and will ship today. We’ll see if that is true. Can’t cancel either. The worst thing is they charge you at the time of order not when it’s shipped like most legit businesses do. DON’T WASTE YOUR TIME AND MONEY ON THIS COMPANY!

I ordered 2 t shirts. Their website said to allow 5 to 7 business days for my order to be filled and shipped. My order was eventually filled. I received the 2 shirts exactly 1 month after placing my order. I am not happy with the fabric used in the shirts they sell. It is sheer and very thin. When I look in the mirror I can see my skin through the shirt. I will no longer spend any of my money with Nine Line. I placed a 2 shirt order with Warrior 12. I reveived my order within a week. I will be buying my shirts from Warrior 12 due to the excellent service and the fabric used in their high quality shirts.

I would give 0 stars if this would let me! I placed an order almost a full MONTH ago, with the understanding that it can take 7 business days before it ships---that's fine, I planned ahead. I received no communication at all in the process, I had to call 3 TIMES to check the order status and kept being told that "it was being escalated to a supervisor" and "will be shipped out ASAP". Finally, on the 17th business day (24 actual days since I placed my order) after receiving nothing but a confirmation email, no response from the "supervisors" in over a week, I called again and was told that one of the items is out of stock and that is why it hasn't shipped. No one could tell me this in my 3 other phone calls over a 3 week span of time??? They took my money instantly, but couldn't bother to respond and say "Hey by the way, we don't even have what we sold you....sorry!". WORST CUSTOMER SERVICE EVER, do not buy from this company. You will be lucky to get what you order, after you wait a month to try to give them the benefit of the doubt. This was for a birthday gift for my fiancé, thanks a bunch Nine Line! This is not at all a reputable company, now I'm stuck the day before his bday scrambling to get a back up gift. This business should be shut down, I wish I would have looked at all the bad reviews before I bothered ordering.

Awful service. When I reached out the lady told me she will discuss the reason of delay with her manager and get back to me. Nothing. I wonder if this is a veteran owned or not.

I can confirm every negative thing being said about this company. Order three items with 2 day shipping. Never received order after two weeks. Sent email that was never answered. Spoke to customer service and they gave the usual excuses about Covid etc. cancelled my order and was told refund should appear within the next few days. We shall see. There are a lot of patriotic companies out there who are working hard to represent their products in a professional and dignified manner. This is not one of them..

Not impressed! I like their designs but read the fine print "may be shipped after date". So 1 week after that date I email to see where my order is & told "There was a mix up & they are working on shipping my order out". Another week goes by with no update & again I am told "There was a mix up & they are working on shipping my order out". I said No Thanks and got my full refund.
The shirts look good but shipping is empty promises.

No product after 3 weeks; no response to emails; company started out ok, but I guess things just got too good for them.

axner

Confirmation email, but nothing else. Over 10 days went by and no shipment. Reached out to customer service and no email back. Reached out to Facebook and they replied with that they sent me a response. They lied. They’re a scam of a company and they don’t ship the products you pay for. I still don’t have what I ordered. Customer service is no help and they told me that they aren’t Amazon and can’t ship fast. 2 tshirts! Poshmark and eBay independent sellers ship faster than them.

Orders are supposed to take 3-7 days to ship. Over 21 days later my order is "unfulfilled".

I love the concept of supporting a US business but not when they don't hold up their end of the bargain. I had to reach out to them and received this.

Their response: "Unfortunately, I don't currently have a definitive answer as to why your order has not shipped..." weeks later, same status.

If this happens to you, open a credit card dispute.

I bought a polo from them, the logo was a sticker and came off within a few washes. I decided to write a review on their site to warn future customers, and after making an account and logging into their third party review service, I found out they set the review hidden so it will never show up on the public website. So the polo still shows zero reviews. Manipulating the reviews to only show glowing 5 star reviews must be the real morals of this company to exploit veterans trust.

I wish I had read these reviews before I placed my order, this company is absolutely horrible. Placed an order and waited 2 months. Called customer service three times and was told each time they had no idea why my order was not being processed.
DO NOT WASTE YOUR MONEY!