Northern Runner Reviews 105

Customer service was very poor. I've bought 3 pairs of Hoka trainers from them in the past year and have had issues with 2 of them. Because they are now out of warranty with Hoka they were not interested in helping at all. I would have expected better considering how much I have spent with them.

Great communication and fast delivery. Would recommend.

Picked up a couple of pairs of end of line Topo Athletics for a really good price. Dispatch and delivery was very prompt. Will definitely use Northern Runner again.

Awesome, got a deal on Altras just because they're older model. Customer service not the most responsive, but at least you get a human being to help you rather than a robot. Happy overall, I wish I could upload pictures to the review but TP doesn't support that.

Easy to use website, a good range of products and competitively priced. Fast delivery after purchase

Used this company for years now and never had a problem.
Good range of Zero Drop
Love the all weather Lone Peak.
As always goods arrived quickly and with no fuss.
My feet thank you my friends from the north.

Excellent service, ordered some Brooks trainers at a great price and they arrived immediately ....and I'm in the Highlands! Everything simple just how it should be. Will definitely use again. Thank you!

Terrific company, I live in London and have ordered from them several times now. Trainers arrive so quickly, nicely packed, all the way from the North. Very reliable and great selection of trainers. Highly recommended. Many thanks.

Just great — they got everything right.

I ordered a pair of Brooks running trainers, which were dispatched quickly and delivered promptly by Royal Mail. The fit wasn't quite right, so I paid for a bigger size/wider fit and sent the others back (at own expense, but only £3.50 with Royal Mail). The return was received by Northern Runner on a Saturday, and the refunded money was back in my account the next working day (which was a Tuesday as there had been a bank holiday).

Honestly the only thing that could be better is free returns, but I'd rather prices were kept lower across the board than see this cost added across the board.

Would really recommend this online sports shop.
Its really difficult to find the correct size of running shoe with all the differing UK>>USA etc sizing including wide fittings .
I had to return some shoes to get my accurate fit 3 times! Every return/delivery was quick ,efficient and I was kept in the loop.
Always stressful ,so I cannot fault the service.
+ A comprehensive product range.

I called the shop before coming in and the lady on the phone was super friendly. I cant stress enough how reassuring it is to speak to someone with a nice telephone manner. It immediately set things on the right foot, pardon the pun! Thank you so much to John L for his help in-store today. He is clearly experienced and was spot on with his recommendations. He took the time to analyse my feet and gait and he was extremely kind and non-judgemental. It was a great experience. Northern Runner had been recommended to me by a member of staff in another running shop so they clearly have a very good reputation. John also recommended a fantastic independent coffee shop around the corner which I really appreciated as I find it important to support local small businesses. They also have a scheme where they will recycle your old shoes if you bring them in. It is great that Northern Runner is a business that has a sense of community as well as being so knowledgeable and professional. I observed the other staff members helping different customers with the same level of attentiveness as well. I can thoroughly recommend them and I will be back.

Was looking for a pair of new Topo running shoes, Northern Runner did last years model at a very competitive price. My order was processed quickly and I was kept well informed. Delivery was very quick, i paid the £4 extra but never thought they would arrive the next day! Very happy and would use them again and recommend to anyone.

Excellent customer service! A company who seem to genuinely care about their customer experience. After a problem with the delivery of a purchase (fault of the courier), they were exemplary with following up and ensuring a new item reached me on time for Christmas. Thank you!!

An absolutely perfect company, I had an issue with a pair of Altra shoes. Fixed immediately with one E-Mail. Perfect service. Shout out to Michelle who exceeded my very high expectations. Highly recommended company.

Thank you 🙏

Fantastic service. Had a pair of Hoka's I purchased in June 2022 from them. Had an issue with creaking sole.
After sending photo they agreed to replace the shoes free of charge.
Great responsive customer service from Michelle

Great prices and super fast delivery. Good communication too. Highly recommend.

Poor service, had a pair of hokas for about 3 months, used for less than 300 miles total and the insides have fallen apart.

A section on the inner left near the insole has worn away and just cuts my foot.

The upper mesh is broken and frayed.

Clearly a manufacturing issue as this is my 7th pair of the same shoe and none of the others have worn so badly and the issue inside has never happened before.

Spoke to hoka who said I had to go through NR, they just said it's wear and tear as advised by hoka.

Thing is, I emailed hoka straight after and they've asked me to return them for an exchange.

In my eyes NR just couldn't be bothered to resolve the issue. Was looking to buy my next pair from them but I'll make sure to shop elsewhere now.

I bought pair of trail run shoes,fast free delivery,very competitive price,product as described.

Great Price on new Hoka's, next day delivery to the Highlands without any ridiculous fees, easy to use website, bonus point scheme just for buying what you were buying anyway.
This'll be my new first point of call.
Perfect transaction.

A fantastic company. Good to the point advice, good prices, quick delivery in fact very quick. Personnel really helpful in finding a solution. I know where I’ll be going next and no that is not meant to sound cheesy. Nortthern Runner made me a happy soul.