Northern Runner Reviews 105

I searched the web found they had the precise shoes (brand, style, colour and size) I wanted in stock. The ordering process was straightforward and they arrived at 08.15 the next day in perfect condition.

They are exactly what I needed, fit well and ideal for the job.

All communications kept me informed of the delivery process.

I am a truly delighted customer.

Fantastic service. Gentleman who served me was very knowledgable and helped me find shoes to support my gait and use of orthotic insoles. Will definitely be back!

Was fitted for running trainers at Northern Runner six years ago and have returned to them ever since whenever due an upgrade/replacement. Staff are friendly, knowledgeable and extremely helpful. Upon the arrival of the pandemic I shifted to online purchasing and the service remained excellent, arriving promptly and of excellent quality. Would recommend to runners both beginner and advanced.

Excellent service, great prices, and swift shipping. If only it could always be this easy....

Thanks Northern Runner. You reassure that not every company has completed abandoned customer service.

I was after a pair of running shoes that my local shop didn't stock. The prices are reasonable, the service was faultless and the delivery prompt via DPD. I would definitely use again.

I've used northernrunner.com 3 times now and have been happy each time.
I made one exchange when I needed the next size up in some shoes. It was easy and painless.
Overall I was very happy and will definitely use northernrunner.com again.

Purchased a pair of Altra Timp3's through NR, these fell apart after the first run with delamination of the sides after one run of 9miles. I got in contact with NR through email to report the problem. They turned round the issue very quickly and efficiently and although they didn't have any zero drop shoes of the same level they did recommend a separate pair which I accepted as a replacement and are doing well. Thanks for all your service and I will be shortly purchasing another pair of Lone Peaks through you due to the service I received.

Sent incorrect item and forced me to pay for return myself

I ordered Brooks Ghost 13 running trainers and was really happy with the service received. Good value and fast delivery. Would order again from Northern Runner.

I made a mistake and ordered the extrawide running shoes after I’d realised what I done I both phoned and left a message and emailed Northernrunner.com in the hope that they would correct it. They called me back and amended my order, the shoes were dispatched and received within 48 hours excellent service highly recommended will definitely use again.

Ordered Brooks Ghost 12 and they arrived within the timeframes they expected. No issues with the shoes, great price and good delivery tracking (Royal Mail)/times. Recommended.

A rare experience nowadays. Personal service and really helpful, considered advice. Competitive prices and after sales service that is second to none.

my experience is very positive, everything advice communication and delivery times. It is my main point of order sport footwear

Great. Always dispatch quickly and good prices. I have used them several time.

Running shoes arrived in 2 days, with emails updating me on progress.
Awesome

Great price. Quick despatch. The Rincon 2 fit like a glove and will be immediately be added to my rotation. Good online retail experience overall.

Great customer service. Originally I had ordered trainers from elsewhere as a gift but sadly they didn’t arrive. Contacted Northern runner, trainers ordered and arrived the next day as promised

Arrived on time. Trainers are comfortable, with a fit that matched the description (wide fit). The trainers seem to be putting up well with cross country running. Very pleased.

I contacted Northern Runner by email to get some advice on running shoes. They responded quickly with really thorough advice, with no obligation for me to buy anything from them. I did purchase the shoes they recommended, which were cheaper on the Northern Runner website than anywhere else I could find - these arrived really promptly (via Royal Mail, so no horrible courier experience), they fit perfectly and having now tried them out on a run, I can confirm they were just what I was looking for. Thanks Northern Runner!

I had a problem with the running shoes I’d recently bought . On receipt of my email Northern Runner contacted the manufacturer and resolved the issue within 48 hours .
Couldn’t have asked for a quicker response