Нова пошта Reviews 

The team does a great job, and I really hope they keep it up)
Another big advantage is that there are several offices near at my home, so whenever I need to send something, I can do it quickly and without stress.
The staff are very friendly and attentive, always ready to help lift heavy items, rearrange things if needed, or assist with carrying.
They also answer any questions, which makes the whole experience very comfortable.

Nova Post is a pseudo postal service that I would recommend everyone stays away from! I paid for express delivery of a parcel which was supposed to come before Christmas. On the tracking website I received a failed delivery attempt at 19 h. on 10 December. We are at home at that time as we have a baby, however, supposedly if the courier came, he did not bother to leave a note about where and how to find my parcel. On the next few days I see that my parcel is held at "a post office". No one knew which post office that was, including the customer support of the postal service who said on the phone that they did not have information about my parcel and that they would return the call which they never did. Moreover , the company lists some addresses of post offices on their website, one of which I visited looking for my parcel, and surprise, no one has ever heard of this company! The seller who is using the services of the postal service could not help either, as a result of which I lost money and my sister's Christmas present! Outrageous! Avoid at all cost!

Купила захисне скло для телефону. Нова пошта пише, що фактична вага пів кілограми. Розміри 0x0x0. Вгадайте, скільки коштує доставка?

Worked very well for me, I've received my package on time and the whole process I knew exactly where my package is. I wish all delivery companies worked like this. Truly an amazing experience!

I've ordered goods delivered from abroad many times, and everything always arrives on time and in perfect condition. The service is efficient, without delays or unnecessary fuss. It's nice to be able to simply order and not worry about whether the package will arrive.

Nova Poshta is an organization of thieves and scammers. Which is renowned for stealing valuable packages. And then shifting the blame onto someone else. Worst carrier in the world. This is not the first time they stole a package. Twts

The best post service in the world
Package from Ukraine to USA in 7 days to-door delivery in 7 days with package tracking.

Congratulations! In just 4 working days, including Sunday, the package left Borispyl on October 11th and arrived in southern Italy on Wednesday, October 15th. Now that's what you call express courier!!!! Thank you. Antonio.October 11th

I was changed to another queue. I mean that I should ask for service twice.

I don't like to leave bad reviews, but I need to warn people about Nova Post. Nova Post never delivered the time-sensitive, important package to me (from Ukraine to California, USA). I paid extra for this expedited service because I thought it would be more tustworthy for overseas shipping than the USPS, but I regret that decision so much. Even though they claim "failed delivery", someone has always been home answering the door. I emailed them, texted them (there is no local phone number), drove all over town to various package drop-off locations asking if they had my package, left a sign for Nova Post in both English and Ukrainian at the office of my apartment complex, and filed a claim for the missing package. I never heard back from them. I can only assume now that NOVA POST IS A SCAM. If someone from Nova Post contacts me to resolve the problem, I will consider modifying this review. Нова Пошта — це шахрайство!

I tried ordering some things through Nova Poshta Global. However, when it came time to enter a shipping address, the store branch wouldn't auto populate. If I entered the store branch and pressed enter it would just delete it. No matter how many different ways I tried to enter it, I couldn't. I sent an email to customer support.... nothing.

Finally in the address section, I just added the address of the Nova Poshta Location closest to my house. Well delivery day comes and they keep calling me. I don't speak Ukrainian, so no communication part doesn't make it easier, so that if my fault. After about four days of people calling speaking to me in a language I can't understand, someone calls who speaks English. I tell them just to leave the package at the store, which is the address I gave them. They say it will be $15. To change the delivery address.

Their website doesn't work, and they want to charge you extra because they are changing the address from the branch location, to the branch number. Never again.

If I could give Nova Post a rating of 0, I would. They are the worst courier service I have ever dealt with in this country. On the first day of delivery, they came to my office around 7 pm and, as nobody was there, they said that my address was incomplete. On the second day, I received an email and a text at 8 pm saying that the driver would be at my office in 15 minutes. At 8 pm, please! I don't know if the driver intended to deliver a letter of admission from Hogwarts, but no one came. On the third day, when I arrived at the office, the parcel was already in the courtyard, probably thrown over the gate. If you could keep away from this garbage of a courier.
And don't bother calling them — their phone will just keep ringing until it hangs up on you.

Ich habe die Bewertungen anderen gelesen, genau das gleich ist auch mir passiert.Der Betrug von diesem angebliche Zusteller läuft nach gleichem Muster.Das so was in Deutschland läuft unter offiziellen zugelassenen Firmen grenzt an Wunder.

Das Paket wurde angeblich zwei mal versucht zuzustellen. Ich war selber vor Ort, kein MA von Nova Post hat jemals mein Grundstück betreten.
Auf Mails wird nicht geantwortet.
Paket ging zurück zum Absender.

Absolut nicht zu empfehlen!!!!

Все хорошо, пока не случается проблема
После- проблему никто не решает, а пишут стандартные отписки. Вы ничего не докажете если Вашу посылку потеряют, её просто удалят с системы.

My parcel 20 4004 7303 6494 was supposed to be delivered by August 21.08.2025 by 6 PM. It was never dispatched. After lodging a complaint on 22.08.2025, they promised delivery on August 24.08.2025 - and failed again. No updates, no explanation. This is not just incompetence - it's disrespect toward customers.

Dieses Unternehmen ist eine Zumutung. Angeblich ist unsere Bestellung zweimal zugestellt worden, jedoch war von Nova Post niemand jemals an unserer Haustüre. Zu beiden angeblichen Zustellterminen haben wir umsonst gewartet. Es ist eine Frechheit, über unsere verlorene Zeit zu bestimmen. Leider hatten wir keinen Einfluss auf den Zusteller.

Unmotivierte Zusteller, konnte Lieferung angeblich nicht zustellen, obwohl der Betrieb noch offen. Mehrfach in der Zentrale in München angerufen, dort wurde mir in schlechtem Deutsch bzw. Englisch viel versprochen und nichts gehalten. 2. Lieferung prompt wieder angeblich nicht zustellbar. Paket dann an Versender zurückgeschickt. Die Firma ist entweder völlig unorganisiert oder unehrlich. Definitiv nicht zu empfehlen.

Der Kurier ist zwei Mal nicht zur angekündigten Zeit gekommen, auch nicht in den Stunden danach. Ich war zu Hause, es wurde aber behauptet, ich sei nicht anwesend/nicht erreichbar gewesen und das Paket müsse jetzt zurückgeschickt werden. Unter der angegebenen Telefonnummer war der Kurier nicht zu erreichen, live Tracking ebenfalls nicht möglich.

Nie wieder schrecklich