I needed to change inception date on my pet ins. Hannah who took the call was extremely helpful and professional and explained that i would have to cancel the policy and start again. She they proceede... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Polly was so helpful and showed a genuine care and interest in how Reggie (my cat) was doing following his accident. It’s quite a traumatic thing to go through without all the admin that follows, so... Toon meer
Bedrijf heeft geantwoord
Polly was very friendly and immediately made me feel at ease. She empathised with my situation with my dog which was really lovely and very unexpected. There was no rush and the next steps for my clai... Toon meer
Bedrijf heeft geantwoord
Good customer service, I haven’t made a claim yet but I wanted them to talk me through my renewal quote and policy to make sure everything was covered for my frenchie in case I need to make a claim in... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Now Pet
Geschreven door het bedrijf
Affordable, no-nonsense lifetime pet insurance for dogs and cats
Caring for your pets shouldn’t break the bank. That’s why our policies are built to keep costs low and value high – smart cover that saves you money while ensuring your pets get the quality care they deserve.
Get a Quote now
Now Pet customers get access to
FREE 24/7 vet support
UK customer service
15% multi-pet discount
Excesses from as low as £99
0% interest monthly plans
Lifetime cover as standard
With lifetime cover as standard, flexible excesses, round-the-clock vet support, discounts on prescription medication, a generous 15% multi-pet discount, and a UK-based team, Now Pet Insurance combines life-long protection with value-for-money.
Get a pet insurance quote now
Cover for dogs and cats, sorted in minutes!
Get a Quote now
Caring for your pets shouldn’t break the bank. That’s why our policies are built to keep costs low and value high – smart cover that saves you money while ensuring your pets get the quality care they deserve.
Get a Quote now
Now Pet customers get access to
Lifetime cover as standard
With lifetime cover as standard, flexible excesses, round-the-clock vet support, discounts on prescription medication, a generous 15% multi-pet discount, and a UK-based team, Now Pet Insurance combines life-long protection with value-for-money.
Get a pet insurance quote now
Cover for dogs and cats, sorted in minutes!
Get a Quote now
Contactgegevens
Verenigd Koninkrijk
- 01992 926006
- nowpet.co.uk
4,6
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Now Pet
Thank you for taking the time to leave us a review Gareth.
Stay clear!
Do not touch this company with a barge pole! All the money you pay for insurance is a waste of time, they fail to mention all the 'caps'.
I rang the company before I went ahead with my dogs treatment and they said they would cover it all!
Absolute joke!
19 juni 2026
Review zonder uitnodiging
Antwoord van Now Pet
I am very sorry to hear this. We would like to look into this as a matter. As TrustPilot is a third-party platform, I have sent you a message directly via TrustPilot for further details (please note that this will come from TrustPilot and not Now Pet Insurance). If you can reply to that message with your policy number and contact number.
Spoke to Emily today
Spoke to Emily today. She was very thorough and explained all details of my policy. I found her very pleasant and helpful
18 juni 2026
Review zonder uitnodiging
Antwoord van Now Pet
Thank you for sharing your experience with us. I am so glad to hear that Emily was helpful and was able to answer your questions.
Antwoord van Now Pet
Thank you for taking the time to leave us a 5 star review Pamela.
Will was extremely helpful and…
Will was extremely helpful and knowledgeable. Very polite and helped me with my concerns
18 juni 2026
Review zonder uitnodiging
Antwoord van Now Pet
Thank you for taking the time to leave us a review Audra. I am so pleased to hear Will was able to assist you with your queries.
Very helpful actually
Very helpful actually, explained everything to me in a kind and considerate way.
16 juni 2026
Review zonder uitnodiging
Antwoord van Now Pet
Thank you for taking the time to leave us a review Leah.
Answered my query quickly and with…
Answered my query quickly and with empathy,
15 juni 2026
Review zonder uitnodiging
Antwoord van Now Pet
Thank you for leaving us a lovely review Lisa.
Fast, polite and efficient
15 juni 2026
Review zonder uitnodiging
Antwoord van Now Pet
Thank you for taking the time to leave us a review Amanda.
Easy conversation
Easy conversation. Will was great, he was professional and courteous and suggested things to help that I hadn't even thought of.
15 juni 2026
Review zonder uitnodiging
Antwoord van Now Pet
Thank you for taking the time to leave us a review Iain. I am so pleased to hear Will was able to assist you with your queries.
Polly was very helpful this afternoon…
Molly was very helpful this afternoon when I called about my pets claim.
Very polite and friendly.
Good for you polly!!!!
12 juni 2026
Review zonder uitnodiging
Antwoord van Now Pet
Hello Julie, thank you for taking the time to leave us a lovely review. I am so pleased to hear Polly was able to assist you with your claim.
Satisfied
Robin was very helpful and understanding she listened to me with a caring manner and dealt with my query
12 juni 2026
Review zonder uitnodiging
Antwoord van Now Pet
Hello Glenis, thank you for taking the time to leave us your feedback. I am so glad to hear Robyn was able to help resolve your query.
Hannah from Now Pet Insurance was…
Hannah from Now Pet Insurance was incredibly helpful answering all my queries and explaining things about my renewal really well. Unfortunately I had to make a claim on my last policy for spinal issues with my dog and my main question regarded what with him was classed as pre existing conditions. Hannah was so helpful explaining the benefits of me having taken out a lifetime policy for both dogs in 2024 ie this was not a condition showing any signs and symptoms prior to me taking out Insurance so would be classed as rather a continuation and therefore if needed further treatment costs would be considered by the claims department. Hannah was very patient, explaining which made a huge difference to me as I have disabilities including problems with processing information. Highly recommend Now Pet Insurance and happily renewing my policy this year for both my dogs with them.
11 juni 2026
Review zonder uitnodiging
Antwoord van Now Pet
Hello Pamela, thank you for taking the time to leave us a lovely review and for choosing to stay with Now Pet. I am so glad to hear Hannah was able to help you with the information you need. We truly appreciate your kind comments.
Ellie was excellent
Ellie was excellent. Very helpful and pre-empted the questions I was going to ask. She could see our remittance statement hadn’t been sent yet and managed to get that over to us immediately. Great service.
11 juni 2026
Review zonder uitnodiging
Antwoord van Now Pet
Thank you for taking the time to leave us your feedback. I am so pleased to hear that Ellie was able to assist you with your queries and made sure you received your remittance. We appreciate your kind comments.
Now Pet Insurance easy help
I needed a little help logging in to our Now Pet Insurance plan. For some unknown reason it would not recognise our email or password.
Within a few hours of contacting Now Pet by email, the issue was very quickly resolved. They had sent all our documents through to our email, even though we hadn't asked or needed them.
Really pleased with the help & attention to detail. We are hoping that when the renewal does come through they are as competitive as the previous year.
Great service. Thank you.
9 juni 2026
Review zonder uitnodiging
Antwoord van Now Pet
Hello Paul, thank you for taking the time to leave us a 5 star review and for sharing your experience with us. I am so pleased to hear we were able to assist you with your online portal.
Friendly efficient call handler
Rang to discuss my renewal quote. Elliot was very helpful and explained in lay man's terms the minefield that is pet insurance! Tweaked my pets cover to a more appropriate one which was also cheaper. Very pleasant young man to deal with and took the stress out of insurance renewal for me.
10 juni 2026
Review zonder uitnodiging
Antwoord van Now Pet
Hello Tina, I am so pleased to hear Elliot was able to assist with your renewal. Thank you for taking the time to leave us a lovely review and for choosing to stay with Now Pet.
All went well
All went well , the call taker was helpful polite articulate. All sorted in very short space of time
Thank you
9 juni 2026
Review zonder uitnodiging
Antwoord van Now Pet
Thank you for sharing your experience with us Steven. I am so pleased to hear we were able to resolve your queries quickly.
Great communication
Great communication, explained what was happening and was very helpful.
10 juni 2026
Review zonder uitnodiging
Antwoord van Now Pet
Thank you for taking the time to leave us a review Carla.
spoke with Will and happy
Rang for police advice and spoke with Will, he was brilliant. Helped with all the questions and confusion and managed to make us laugh 🙂
9 juni 2026
Review zonder uitnodiging
Antwoord van Now Pet
Thank you for taking the time to leave us a 5 star review Deborah. I am glad to hear that Will was able to help answer all of your questions.
Elliot was great and really helpful
Elliot was great and really helpful. Provided me with clear information. 10/10
9 juni 2026
Review zonder uitnodiging
Antwoord van Now Pet
Thank you for leaving us a lovely review Hannah. I am so pleased to hear Elliot was helpful and provided you with all the information you need.
Excellent customer service
Jacob was excellent friendly and attentive.
8 juni 2026
Review zonder uitnodiging
Antwoord van Now Pet
Thank you for taking the time to leave us a 5 star review Lindsay.
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