Ross really went above and beyond to help me choose cushions and lamps / lampshades for my living room. He had an excellent eye for pulling a scheme together and was so generous with his time. I will... Toon meer
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Lees wat reviewers zeggen
The staff at Oka Chelsea have gone above and beyond to help us throughout the purchase and delivery of our sofa From being flexible with how long they would need to hold the sofa in the warehouse f... Toon meer
Bedrijf heeft geantwoord
Ross was an amazing help to us today - the best service we've received in an OKA store to date. He was friendly and very knowledgeable - providing considered, honest and good advice - allowing you to... Toon meer
Bedrijf heeft geantwoord
This store sells attractive designs for the home. I bought some lovely wine glasses to give as a gift to friends abroad, but then decided that it would be too problematic to transport them, and Maria... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our beautiful glass-fronted flagship store is located in the heart of London’s design scene, a stone’s throw away from the stylish King’s Road, where you will find countless high-end fashion and interiors shops. Our entire collection of furniture and accessories can be explored across the three floors, with pieces styled in seasonal room sets. Explore our light-filled upper floors or our moodily lit lower floor, styled by our visual team to give you abundant inspiration.
Contactgegevens
155-167 Fulham Road, SW3 6SN, London, Verenigd Koninkrijk
- +44 20 7581 2574
4,5
Uitstekend
340 reviews
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Gave me the wrong product at the till
I bought two lamps (noticed the prize went up from 125 online to 150 at the shop) and then, at the till, asked the lady to add a box of small wine twisted glasses. I paid, put everything in my suitcase and when I arrived home the glasses were the bigger water size. Unfortunate, as the one which had broken and I was replacing was wine. I do not live in the UK and buying such a small thing online is not practical.
28 november 2025
Antwoord van OKA - Chelsea
Dear Beatriz,
Thank you for sharing your feedback with us. We are sorry for the inconvenience this has caused and understand how disappointing this must have been.
We kindly ask that you contact our Customer Service team at customerservices@oka.com
and include photos of the glasses you received, so that they can review this with you and provide the appropriate resolution..
Kind regards,
OKA
Friendly and helpful staff
Friendly and helpful staff. Very patient reviewing different options with me. Helped to carry items into taxi.
7 december 2025
Review zonder uitnodiging
Antwoord van OKA - Chelsea
Dear Sarah,
Thank you very much for sharing your experience. It’s wonderful to know that your visit to our Chelsea store went smoothly, and we truly value your kind feedback.
We’re grateful for your support and hope to see you again soon.
Kind regards,
OKA
I couldn’t recommend Oka more
I couldn’t recommend Oka more. Their products are fabulous in design and quality and their service is friendly, helpful and outstanding.
21 november 2025
Antwoord van OKA - Chelsea
Dear Annabel
Thank you for your wonderful review! We're delighted that you enjoyed our merchandise and found our team to be helpful. Providing exceptional service and quality products is our top priority, and we're so happy to know we met your expectations.
We thank you for your support and look forward to welcoming you back again soon!
Kind regards
OKA
Customer service is excellent
Customer service is excellent, the team couldn't do enough to help, even when the shop was extremely busy.
2 december 2025
Antwoord van OKA - Chelsea
Dear Liz
We're delighted to hear about the excellent service you received at our Chelsea store. It's wonderful to know that our team was helpful and friendly in assisting you in making the perfect choice. We appreciate your kind words and are glad you enjoyed your shopping experience.
We appreciate your support and hope to welcome you back again soon.
Kind regards
OKA
Oka has become one of our favourite…
Oka has become one of our favourite restaurants because the food is always so good. We love the Wakame seaweed salad, the Red Dragon roll, the Beef Teppanyaki, the Tuna Tataki, and any of the Ramen dishes — everything is full of flavour, and the service is quick and attentive.
The only drawback is the atmosphere. The tables are very close together, so at times it feels like you’re sharing your meal with strangers. It can feel crowded, and sitting at the first two tables on the left can be uncomfortable in winter because of the cold draft every time the door opens.
Apart from that, everything is great, but what truly makes our visits special is Archaa (not sure about the spelling). She is always friendly, kind, and welcoming, with a warm smile that instantly makes you feel at home. Her cheerful and caring nature adds so much to the experience, and we always look forward to seeing her. She is a big part of why we keep coming back.
Thank you.
Viorica and J
26 november 2025
Review zonder uitnodiging
Antwoord van OKA - Chelsea
Dear Viorica and J,
Thank you for your thoughtful review. It sounds like you’ve had many wonderful experiences — however, it appears your feedback may have been intended for a restaurant with a similar name rather than for OKA, the homeware and furniture store.
We wanted to let you know in case you wished to share your kind words with the correct team, as it sounds like they would truly appreciate them.
If you ever do visit our Chelsea store, we would be delighted to welcome you.
Kind regards,
OKA
Wanted to buy a piece of furniture…
Wanted to buy a piece of furniture originally ordered online then at checkout 90£ was added for delivery. Contacted them it’s a new policy I’m told was spending 1110£. No free delivery poor customer support and not interested in helping.
1 december 2025
Review zonder uitnodiging
Antwoord van OKA - Chelsea
Dear Mr Taylor,
Thank you for taking the time to share your feedback. We are sorry to hear of your disappointment regarding the delivery charge applied at checkout.
We have recently updated our delivery pricing to a tiered system across all services, including Heavy, Fragile, Parcel, and Click & Collect. This change was introduced to better reflect the real costs associated with picking, packing, special handling, and transporting items — costs that have risen significantly due to increased wages, employment costs, and fuel. Even with these adjustments, we continue to subsidise a considerable portion of the overall delivery cost, and our rates remain in line with other premium homeware and furniture retailers. Free delivery is available on orders over £3,000.
All information regarding our delivery and returns policies is available on our website, where the full breakdown of charges and services can be found.
Kind regards,
OKA
Great cutlery set.
We are very pleased with the green pompadour cutlery set. Lightweight and casually elegant. The item arrived just in time to host a pre Christmas dinner party!
29 november 2025
Antwoord van OKA - Chelsea
Dear Andy,
Thank you for your lovely review. We’re delighted to hear that your new cutlery set has been such a welcome addition and arrived in perfect time for your gathering.
We truly appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
Praise to Ross
Praise to Ross.
We went to OKA's store in Chelsea to buy new cushions for our lounge. Ross was exceedingly helpful and attentive, which included valuable information about the items that would sale soon. A spotless job!
19 november 2025
Antwoord van OKA - Chelsea
Dear Luis,
Thank you for your wonderful review. We’re delighted to hear that your visit to our Chelsea store was such a positive experience and that you received attentive and helpful guidance while choosing your cushions. It’s great to know the additional information you were given proved valuable.
We truly appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
Unpleasant staff
Unpleasant staff. I made a special trip - 45 minutes on the train with a heavy bag - and couldn’t find the shop as google maps sent me the wrong way. I called to ask the address and say that I was just a few minutes away. I got there to find they had turned off the lights three minutes before closing. The manager obviously wanted to shut up shop early and go. I explained I don’t live in London and I’d raced there specially after a work visit and knew exactly what I wanted to buy but was given a very condescending no and sent away. It’s typical snooty attitude from big retail you never get this kind of treatment shopping local and independent. Has put me off buying there again.
21 november 2025
Review zonder uitnodiging
Antwoord van OKA - Chelsea
Dear Katie,
We are sorry to learn of your recent experience when visiting our store. We appreciate the effort you made to travel into London and understand the inconvenience caused when arriving close to closing time.
We have sent you a request through Trustpilot to provide your contact details so that we may review this matter with the store team and follow up with you directly.
Thank you for bringing this to our attention.
Kind regards,
OKA
Excellent products and Customer Service…
Excellent products and Customer Service at Oka Chelsea! Thank you very much.
9 november 2025
Antwoord van OKA - Chelsea
Dear Dave
Thank you for your wonderful review! We're delighted that you enjoyed our merchandise and found our team to be helpful. Providing exceptional service and quality products is our top priority, and we're so happy to know we met your expectations.
We look forward to welcoming you back again soon!
Kind regards
OKA
Praise to Ross
Praise to Ross, who did a wonderful job at the Chelsea store on the 15th of November assisting us in our purchasing cushions for our living room.
15 november 2025
Review zonder uitnodiging
Antwoord van OKA - Chelsea
Dear Luis
Thank you for sharing your experience. We're delighted to hear that Ross was so helpful and assisted in finding the perfect cushions for your living room. We will be sure to pass on your kind words to him and the Chelsea team.
Best regards,
OKA
I had ordered a tray to collect and…
I had ordered a tray to collect and when I got to the store it was ready for me. So no waiting around and very well packed as I had a long journey to make with it.
8 november 2025
Antwoord van OKA - Chelsea
Dear Mrs Hatfield,
Thank you for your kind review. We’re delighted to hear that your order collection at our Chelsea store was smooth and efficient, and that the team ensured your tray was well prepared for your journey. Your feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
The expertise of the staff member in…
The expertise of the staff member in assisting with my purchase.
5 november 2025
Antwoord van OKA - Chelsea
Dear Customer,
Thank you for your kind review. We’re delighted to hear that you received knowledgeable and helpful assistance during your visit to our Chelsea store. Your feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Antwoord van OKA - Chelsea
Dear Karen,
Thank you for your lovely review. We’re so pleased to hear that you’re happy with your purchase and that you received great service during your visit to our Chelsea store. Your kind feedback means a great deal to us, and we hope to welcome you back again soon.
Kind regards,
OKA
I was served by Rachael
I was served by Rachael. She give super service. She was interested in what I was buying and helped me to decide.
3 november 2025
Antwoord van OKA - Chelsea
Dear M Brown,
Thank you for your kind review. We’re delighted to hear that your visit to our Chelsea store was such a positive experience and that you received attentive and thoughtful service. Your feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Shocked today to be charged £20 for…
Shocked today to be charged £20 for click and collect .
You’re out of touch with your customers
2 november 2025
Review zonder uitnodiging
Antwoord van OKA - Chelsea
Dear Annabel
We are sorry to hear of your disappointment regarding the recent changes to our Click & Collect charges.
Our Click & Collect fees are outlined on our website. We’ve introduced a small tiered fee to reflect the cost of picking, packing, and transporting Click & Collect orders to your chosen store. These costs have risen in line with increases in wages, employment costs, and fuel. Even with this charge, we still cover some of the cost ourselves, and our rates are consistent with other premium homeware and furniture brands.
Thank you for taking the time to share your feedback.
Kind regards
OKA
Antwoord van OKA - Chelsea
Dear Marylu,
Thank you for your kind review. We’re delighted to hear that our team in Chelsea were able to provide the information and guidance you needed. Your feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Helpful knowledgeable staff
Helpful staff, v good product, efficient notification re availability & pick-up info
21 oktober 2025
Antwoord van OKA - Chelsea
Dear Annie,
Thank you for taking the time to share your feedback. We are delighted to hear that you were pleased with both the service and communication you received, as well as your chosen product. Providing a smooth and helpful experience is something we strive for, and it’s wonderful to know this was reflected during your visit.
Kind regards,
OKA
Very bad welcome and service
Very bad welcome and service. I am a regular customer living in Switzerland. When I picked up my order at the shop in Chelsea, they hardly took care of me and refused to call a taxi because « it was their closing time ». I was kicked out of the shop, left with a large heavy box under the rain. Very rude and certainly not at the level of the expectations of an OKA client and prices
26 september 2025
Antwoord van OKA - Chelsea
Dear Ms Demarquette,
We’re very sorry to hear about your recent experience at our Chelsea store and that you felt unwelcome during your visit. Your feedback will be reviewed with the store team to ensure we continue to deliver the high level of service expected from OKA. We do hope you’ll visit us again soon so we can provide the warm and attentive experience our customers value.
Kind regards,
OKA
I had an extremely helpful and charming…
I had an extremely helpful and charming shop assistant! Thank you
23 september 2025
Antwoord van OKA - Chelsea
Dear Leyla,
Thank you for your lovely review. We’re so pleased to hear you received such helpful and charming service from our Chelsea team. Your kind words are greatly appreciated and will be shared with the store.
Kind regards,
OKA
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