An item from my order was missing. I contacted Ollie & within minutes Astro replied. She quickly explained Ollie’s protocol for missing order items; less than 7, account is credited. More than 7, t... Toon meer
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Lees wat reviewers zeggen
Since my babies have been on Ollie, they have done so much better in their eating desires and tummy issues. When I felt I needed to cancel because of cost, I was able to get things resolved with Faith... Toon meer
Ollie is great!! The only thing I would change if I could would be to have no rice in the lamb dish or more recipes that did not contain rice as my dogs are allergic to it. Obviously it’s hard f... Toon meer
Bedrijf heeft geantwoord
Emma was amazing, helped me meal plan for my year old pitbull that I have no knowledge because I’ve never raised a pup before. I appreciate all the help and the patience with me learning how to feed m... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 2016, Ollie believes dogs deserve to live the best life possible. That's why we’re on a mission to drive the dog wellbeing revolution through food, science, data and fresh thinking. Our recipes are developed by chefs, vets, and food scientists, and backed by vet nutritionists. We use data from hundreds of thousands of dogs to supercharge our innovation to deliver the best possible experience for you and your dog.
Contactgegevens
Verenigde Staten
- ollie.com
4,6
Uitstekend
11K reviews
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Always easy via text or messages
Always easy via text or messages
Quick response and easy resolutions
23 april 2026
Review zonder uitnodiging
Antwoord van Ollie
We love hearing that! We aim to make things as simple and stress-free as possible, so it’s great to know that our text and messaging support has been quick and effective for you.
Thank you for the wonderful feedback and for being a part of the Ollie family!
We love Ollie and it is always packaged…
We love Ollie and it is always packaged well and on time with the date of arrival given.
Thanks!
22 april 2026
Review zonder uitnodiging
Antwoord van Ollie
We are so happy to hear that! Reliability and quality packaging are top priorities for us, so we’re thrilled to know your orders are arriving exactly as expected and on time.
Thank you for the wonderful feedback and for being a part of the Ollie family!
Ollie is great!!
Ollie is great!!
The only thing I would change if I could would be to have no rice in the lamb dish or more recipes that did not contain rice as my dogs are allergic to it.
Obviously it’s hard for some of us to purchase long term since it’s so incredibly expensive. It’s hard knowing that I don’t know how much I can keep purchasing it because both my dogs absolutely love it. My 3 year old pup goes up on 2 feet when I walk his bowl to him because he gets sooo excited he loves it that much.
22 april 2026
Review zonder uitnodiging
Antwoord van Ollie
t is so heartwarming to hear how excited your 3-year-old pup gets at mealtime—that "two-feet" dance is the ultimate compliment! We are thrilled that both your dogs are loving their Ollie.
We truly appreciate your honest feedback regarding our recipes and pricing. We understand that managing allergies and a budget can be a balancing act. While our Lamb recipe currently includes rice, we do offer other grain-free options like our Beef, Chicken, and Turkey recipes which may work better for your pups!
I’ll also be sure to share your request for more rice-free variety and your thoughts on pricing with our product team. We want to make it as easy as possible for your dogs to stay this excited about their food. Thank you for being such a dedicated pet parent and a part of the Ollie family 🐾
Patience and understanding.
Patience and understanding.
Thank you.
20 april 2026
Review zonder uitnodiging
Antwoord van Ollie
Thank you so much for your kind words—we really appreciate it.
We’re always here to help with patience and understanding, and we’re glad we could support you and your pup. If you ever need anything in the future, don’t hesitate to reach out 🐾
Happy Puppy❤️❤️
I had a problem with one delivery, but it was addressed immediately. Never thanks you😃
17 april 2026
Review zonder uitnodiging
Antwoord van Ollie
Thank you so much for taking the time to share this—we really appreciate it!
I’m glad to hear the delivery issue was addressed quickly, even though I’m sorry you ran into that problem in the first place. We always aim to make things right as fast as possible for you and your pup.
We truly appreciate your support, and we’re here anytime you need us 🐾
The sales rep was very friendly and…
The sales rep was very friendly and helpful.
18 april 2026
Review zonder uitnodiging
Antwoord van Ollie
Thank you so much for sharing this!
We’re really happy to hear that our sales rep was friendly and helpful—that’s exactly the experience we aim to provide. We appreciate you taking the time to leave this feedback, and we’re here anytime you need support for you and your pup 🐾
Box was great but my little guy is not…
Box was great but my little guy is not liking the beef. Really hope he like chicken. But I have showed a few friends with healthy pups to start there babies with good food like Ollie’s and farmers dog. Great in size Ollie’s is.
18 april 2026
Review zonder uitnodiging
Antwoord van Ollie
Thank you so much for sharing your experience—we really appreciate it!
I’m sorry to hear your little guy isn’t loving the beef recipe, but I’m glad the box arrived in good shape and that you’re hopeful he may enjoy the chicken. Every pup has their own preferences, and it’s very common for them to like some recipes more than others.
We also really appreciate you recommending Ollie to your friends—that means a lot to us 🐾
If you’d like, we’d be happy to help you adjust his recipes or explore other options so we can find something he truly enjoys.
It arrived in perfect frozen condition!
16 april 2026
Review zonder uitnodiging
Antwoord van Ollie
Thank you so much for sharing this—we really appreciate the update!
I’m glad to hear your box arrived in perfect frozen condition and everything was in great shape. If you need anything or want help with your pup’s meals going forward, we’re always here for you 🐾
We love all the recipes and dogs are…
We love all the recipes and dogs are always happy to have their meal time.
16 april 2026
Review zonder uitnodiging
Antwoord van Ollie
Thank you so much for sharing this!
We’re absolutely thrilled to hear that you love all the recipes and that your dogs are excited and happy at mealtime—that’s exactly what we hope for 🐾
We really appreciate you being part of the Ollie family, and we’re always here if you ever need anything!
Everything arrived in great shape.
Everything arrived in great shape and convenient packaging. We are now starting to introduce Pippin to his new food, a little at a time.
16 april 2026
Review zonder uitnodiging
Antwoord van Ollie
Thank you so much for sharing this—we really appreciate the update!
We’re so glad to hear everything arrived in great shape and that the packaging has been convenient. It’s also wonderful that you’re introducing Pippin to his new food gradually—that’s a great approach and really helps pups adjust smoothly 🐾
If you ever need anything or have questions along the way, we’re always here to help!
My dog loves Ollie!
I was having problems getting my initiate dachshund to eat his kibble so I decided to try out adding some fresh food to his kibble. After lots of research, I chose Ollie and could not be happier! He gets so excited to eat each meal now! I definitely recommend Ollie!
15 april 2026
Review zonder uitnodiging
Antwoord van Ollie
Thank you so much for sharing this—we really appreciate it!
We’re so happy to hear that your dachshund is excited for mealtime now and that mixing in Ollie with his kibble has made such a positive difference. It means a lot that you chose us after doing your research, and even more that it’s working well for him 🐾
Thank you for the recommendation—we’re thrilled to have you both as part of the Ollie family!
My Pomeranian is a very picky eater
My Pomeranian is a very picky eater, tried numerous brands of food for her including Farmer's Dog and Fresh Pet. She did not like either but loves Ollie, she now lets me know when she is hungry and eats every bite. Also loves the chewy treats.
10 april 2026
Review zonder uitnodiging
Antwoord van Ollie
Thank you so much for sharing this—we really appreciate it!
We’re so happy to hear your Pomeranian has finally found something she loves, especially after trying a few different brands. It’s wonderful that she’s now excited for mealtime and finishing every bite—that’s exactly what we hope for 🐾
We’re also glad she’s enjoying the chewy treats too! Thank you for trusting Ollie and for being part of our community.
Carter loves his food - Three month mark with this excellent food!
Carter loves his food! His skin allergies have cleared & he is full of energy!
14 april 2026
Review zonder uitnodiging
Antwoord van Ollie
Thank you so much for sharing this—we really appreciate it!
We’re so happy to hear that Carter is loving his food and that you’re seeing such great changes, including clearer skin and more energy. That’s exactly what we hope for with every pup 🐾
Thank you for trusting Ollie—we’re so glad Carter is doing well!
Called Ollie to question my delivery
Called Ollie to question my delivery. Spoke with Shane who resolved my problem. Was easy and quick. Great customer service.
14 april 2026
Review zonder uitnodiging
Antwoord van Ollie
Thank you so much for sharing this—we really appreciate it!
We’re glad to hear your delivery question was resolved quickly and easily, and that Shane was able to help get everything sorted out for you. Providing smooth, supportive service is exactly what we aim for 🐾
Thanks again for being part of Ollie!
I tried the trial the first time they…
I tried the trial the first time they sent small packs for a 60 pound dog that is active and when I tried to get larger packs they wanted to charge me 160 to get the large packs when that's what she should have gotten in the first place. I did a test and tried a trial again changing the answers for her activity and weight to show she needed to gain weight and yet they sent the same small packs 800 calorie per day and upon asking for the correct packs they again wanted me to pay 160+ to get the large packs. That's how I know they are misleading consumers and no matter what answer you put on the activity form for the trial they will always send the small packs for active large dogs .
13 april 2026
Review zonder uitnodiging
Antwoord van Ollie
Thank you for sharing your experience—we’re really sorry for the frustration.
I’m so sorry the portions in your first order didn’t feel right for your dog. In some cases, we do send smaller packs but recommend feeding multiple packs per day to meet the full calorie needs—this could be why you received those portions, but we’d be happy to investigate and make sure everything is correct.
Please reach out to our canine care team so we can review your pup’s plan and make this right.
ALWAYS GREAT CUSTOMER SERVICE which…
ALWAYS GREAT CUSTOMER SERVICE which includes AVAILABILITY 😃
GOOD SELECTION of HEALTHY foods & other dog needs 😋
LOVE EVERYTHING about OLLIE from the WONDERFUL PEOPLE working 💪 to the AUTO DELIVERY & WEB SITE access.
14 april 2026
Review zonder uitnodiging
Antwoord van Ollie
Thank you so much for sharing this amazing feedback—we really appreciate it!
We’re thrilled to hear that you’ve had such a positive experience with Ollie, from our customer service team and availability to the healthy food options, auto-delivery, and website experience. It means a lot to know everything has been working smoothly for you and your pup 🐾
We truly appreciate your support and are so happy to have you as part of the Ollie family!
Antwoord van Ollie
Thank you so much for sharing this!
We’re really happy to hear that Shane was friendly, caring, and supportive—that’s exactly the kind of experience we aim to provide. We’ll be sure to pass your kind words along to him 🐾
I finally found a food that my dog will…
I finally found a food that my dog will eat and not to mention it's healthy. The customer service department is very helpful if ever needed. I highly recommend this company.
13 april 2026
Review zonder uitnodiging
Antwoord van Ollie
Thank you so much for sharing this—we really appreciate it!
We’re so happy to hear you’ve finally found a food your dog enjoys, and that you feel good about the nutrition as well. It’s also great to know our customer service team has been helpful when needed 🐾
Thank you for your recommendation and for being part of the Ollie family!
Exceptional plus
100 plus percent excellent customer service and above great food, ALL ingredients are healthy!!
Thanks from BAILEY MAE
10 april 2026
Review zonder uitnodiging
Antwoord van Ollie
Thank you so much for sharing this—we really appreciate it!
We’re absolutely thrilled to hear that you’ve had such a great experience with our customer service and that Bailey Mae is enjoying the food. Knowing you feel confident about the ingredients and quality means a lot to us 🐾
We’ll be sure to pass along your kind thanks—appreciate you being part of the Ollie family!
My Fortuna does not like the food
My Fortuna does not like the food. She is an Italian Grayhound and a picky girl so I want my account cancelled
8 april 2026
Review zonder uitnodiging
Antwoord van Ollie
Thank you for sharing your experience—we’re so sorry to hear that Fortuna didn’t take to the food!
We’d be happy to take care of the cancellation for you. That said, if you’re open to it, we’d also love to help with some picky-eater tips or explore other options. We offer a variety of fresh recipes as well as gently baked options that some selective pups prefer.
Please feel free to reach out to our canine care team—we’re here to help however you’d like to proceed.
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