An item from my order was missing. I contacted Ollie & within minutes Astro replied. She quickly explained Ollie’s protocol for missing order items; less than 7, account is credited. More than 7, t... Toon meer
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Lees wat reviewers zeggen
Since my babies have been on Ollie, they have done so much better in their eating desires and tummy issues. When I felt I needed to cancel because of cost, I was able to get things resolved with Faith... Toon meer
Ollie is great!! The only thing I would change if I could would be to have no rice in the lamb dish or more recipes that did not contain rice as my dogs are allergic to it. Obviously it’s hard f... Toon meer
Bedrijf heeft geantwoord
Emma was amazing, helped me meal plan for my year old pitbull that I have no knowledge because I’ve never raised a pup before. I appreciate all the help and the patience with me learning how to feed m... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 2016, Ollie believes dogs deserve to live the best life possible. That's why we’re on a mission to drive the dog wellbeing revolution through food, science, data and fresh thinking. Our recipes are developed by chefs, vets, and food scientists, and backed by vet nutritionists. We use data from hundreds of thousands of dogs to supercharge our innovation to deliver the best possible experience for you and your dog.
Contactgegevens
Verenigde Staten
- ollie.com
4,6
Uitstekend
11K reviews
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Very friendly and knowledgeable
Very friendly, helpful and knowledgeable. Made things easy and comfortable
21 maart 2026
Review zonder uitnodiging
Antwoord van Ollie
We’re so glad to hear our team was friendly, helpful, and knowledgeable—and that we could make the whole experience easy peasy lemon squeezy for you 😊 That’s exactly the kind of smooth, stress-free support we aim to provide every time.
Ollie is amazing!
Buddy loves the food and if you have any questions the support they give you is amazing!
21 maart 2026
Review zonder uitnodiging
Antwoord van Ollie
Thank you so much! We’re thrilled to hear that Buddy loves his food and that our support has been helpful. 🐾 We’re always here for any questions and love making mealtime enjoyable for both you and your pup!
Friendly people who fix issues
I called the company because my Dog Tipsy was still hungry and had lost a little weight with her starting feeding plan. Called and Brianna listened to my concern, let me know what my options were and then upped the calories and feeding plan for my dog Tipsy. It took less than 10 min. A really surprisingly pleasant easy call and fix. Nice people, and clear communication.
20 maart 2026
Review zonder uitnodiging
Antwoord van Ollie
Thank you so much for sharing your experience! We’re so glad Brianna was able to help Tipsy so quickly and make the adjustment to her feeding plan. 🐾
It’s wonderful to hear the call was easy, pleasant, and clear—that’s exactly what we aim for. We love helping pups thrive and are thrilled Tipsy is on the right track!
Antwoord van Ollie
Thank you! We’re so glad to hear that one call was all it took—we always aim to make things simple and stress-free for you and your pup! 🐾
Buyer beware!!!
Buyer beware!!!! There is no " trying this product one time"
They will somehow automatically enroll you in automatically shipments of 175$ !
I never agreed to an autoship. I selected the option for one package of "4 to try", next thing I know, I have an email alert that 14 packages are shipping for $175.
20 maart 2026
Review zonder uitnodiging
Antwoord van Ollie
Thank you for taking the time to share your experience, we’re really sorry for the frustration this caused.
We understand how surprising and upsetting it can feel to receive a larger order than expected, especially if you were intending to try just one shipment. We want to be as transparent as possible with how our service works. At the time of sign-up, we send a welcome email that outlines that our plans are subscription-based, including details about the upcoming second delivery, what it will include, and the expected price. We also send a reminder email before the next order is processed so there’s an opportunity to make changes, delay, or cancel if needed.
That said, we recognize that this may not have been clear in your experience, and we truly appreciate the feedback, it helps us improve how we communicate with our customers.
If you have any remaining questions or need help with your account, please don’t hesitate to reach out. We’re always happy to assist.
We wish you and your pup all the very best moving forward.
All the food is frozen solid…
All the food is frozen solid when it arrives. They pack better than ever now. Food is great and doggies are loving 😀🤤 it.
Love Ollie food.
20 maart 2026
Review zonder uitnodiging
Antwoord van Ollie
Thank you so much! We’re thrilled to hear your pup is loving the food 😄🐾 and that it’s arriving perfectly frozen. We’ve worked hard on the packaging, so it’s wonderful to know it’s making a difference. We truly appreciate your support and love having you in the Ollie family!
LOVE IT
Was very impressed with the delivery and the love my dogs have for this food
19 maart 2026
Review zonder uitnodiging
Antwoord van Ollie
We’re so happy to hear that the delivery met your expectations and that your dogs are enjoying their meals so much. Knowing they’re loving every bite is exactly what we hope for.
We really appreciate you sharing your experience and being a part of our pack!
We love Ollie but use more Dry Ice!!
We love the fresh food and our dog Ellie Mae really loves the fresh food. Licks the bowl clean. And we love how easy the ordering and delivery options are thru the app and online. However, Ollie needs to use more Dry Ice to ensure that their product is frozen upon delivery! We have had some issues with this in past deliveries. One or two bags of dry ice is not enough especially when there is nothing in the bags when we receive the order. And UPS does not care if they deliver on time, told me it is not their responsibility that it is Ollie's to ensure that their product is frozen when delivered even if it is delivered late. Just use more Dry ice Ollie!!
19 maart 2026
Review zonder uitnodiging
Antwoord van Ollie
Thank you so much for your thoughtful feedback, we’re thrilled to hear that Ellie Mae is loving her meals and licking the bowl clean! It also means a lot to know that you’re enjoying the ease of ordering and delivery through our app and website.
That said, we’re very sorry to hear about the issues you’ve experienced with your deliveries arriving without enough dry ice. We completely understand your concern, keeping the food properly frozen during transit is incredibly important, and we never want you to feel uncertain about the quality of what you’re receiving.
You’re absolutely right that ensuring the product arrives in the proper condition is our responsibility, regardless of any carrier delays. Your feedback about increasing the amount of dry ice is appreciated, and we will be sharing this directly with our fulfillment team as we continue to improve our packaging and shipping process.
If you ever receive an order that arrives thawed or not in ideal condition, please don’t hesitate to reach out to us right away, we’ll always make it right.
Thank you again for your honest feedback and for being part of the Ollie pack. Give Ellie Mae an extra cuddle from us!
A perfect fit!
A wonderful grade a product that has been a saving factor in our dog Holly. She has many allergies and Ollie has worked with us to find a formula just for her. So kind and great customer service. Even when we had to pause it for a problem she was having...and then restarted without delay. Thank you Ollie.
19 maart 2026
Review zonder uitnodiging
Antwoord van Ollie
Thank you so much for sharing Holly’s story! We’re thrilled to hear that Ollie has been able to help with her allergies and that you’ve found a formula that works just for her. 🐾
We’re so glad our team could support you through the pause and restart—making mealtime safe, healthy, and stress-free for Holly is exactly what we aim for. Thank you for trusting us with her nutrition!
I was charged unexpectedly
I was charged unexpectedly. I thought I have cancelled it and was not receiving any for couple of months. Then suddenly I was charged. Sadly it was late for me to get refund. You could have verified first because the money you deducted on my account was supposed to go to a very important bill.
13 maart 2026
Review zonder uitnodiging
Antwoord van Ollie
Thank you for sharing your experience, we’re truly sorry to hear about this situation.
We never want to put our customers in a difficult financial position, especially when it comes to unexpected charges. We completely understand how important it is to plan for essential expenses, and we’re very sorry for the stress this caused.
To help keep our customers informed, we do send an email notification before an order is prepared. This email includes the upcoming processing date and provides a window of time to make any changes, delay, or cancel the order if needed. Our goal is to ensure there are no surprises and that you have full control over your deliveries.
That said, we understand that this may not have been your experience, and we truly appreciate you bringing it to our attention. If there’s anything we can do to further assist or review your account, please don’t hesitate to reach out, we’re here to help.
We sincerely wish you all the best moving forward.
Service is exceptional
Service is exceptional. The food is suitable for my puppy and 6 year old. Helps with their allergies and they love all the choices of food and treats.
17 maart 2026
Review zonder uitnodiging
Antwoord van Ollie
Thank you so much for your kind words—we truly appreciate you taking the time to share your experience!
We’re so happy to hear that both your puppy and your 6-year-old are loving the meals and treats, and that the food has been helping with their allergies. That’s exactly what we aim for—happy, healthy pups with options they’re excited about.
It means a lot to know our service has met your expectations as well. Give your dogs some extra belly rubs from all of us! 🐾
Good time left in good lace
17 maart 2026
Review zonder uitnodiging
Antwoord van Ollie
Thank you so much for taking the time to write this review! Our tails wag to hear you and your pup had a great delivery experience! Please give your sweet pup some love from us here at Ollie.
Great shipment of fresh food
Great shipment of fresh food, frozen and my dog loves it!
17 maart 2026
Review zonder uitnodiging
Antwoord van Ollie
Thank you so much! We’re happy to hear everything arrived fresh, frozen, and ready to impress your pup (who clearly has excellent taste).
Nothing makes us happier than a clean bowl and a happy dog, so this truly made our day.
Thanks for being part of the pack, and give your pup an extra treat for us!
Very knowledgeable and polite
Very knowledgeable and polite. Thank You
17 maart 2026
Review zonder uitnodiging
Antwoord van Ollie
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience and felt well taken care of. We really appreciate your support! 🐾
No only is Ollie superior pet food
No only is Ollie superior pet food, but the staff is helpful, friendly and accommodating. It's the only pet food I buy.
17 maart 2026
Review zonder uitnodiging
Antwoord van Ollie
Okay, this one really got our tails wagging—thank you! Knowing Ollie is your go-to (and only!) choice is the kind of compliment we fetch for every day
And hearing that our team has been helpful and friendly? That’s the cherry on top. We’re always here to make things easy and keep both you and your pup happy.
Thanks for being such an awesome part of the pack!
I love this company
I love this company. They seem to be truly committed to the health of pets, providing a kind working environment and sustainable packaging for a healthier planet. I see and appreciate these efforts.
17 maart 2026
Review zonder uitnodiging
Antwoord van Ollie
Thank you so much for sharing this! 💛
We’re thrilled to hear that our commitment to pet health, sustainability, and creating a positive work environment resonates with you. It really means a lot to us to know our efforts are noticed and appreciated. Your support helps us keep doing what we love—caring for pets and the planet! 🐾
Wow, what a difference! My dog chose Ollie's!
I had my service dog Daisy on another fresh pet food service, that shall not be named, and I just wasn't that happy with it or her enthusiasm for eating it. I was reading some reviews comparing the 2 foods and results peaked my interest. I have been impressed with customer service from the beginning of my experience and continue to be impressed. They followed up with an email on something I mentioned in passing during a text conversation with a rep. She emailed me later with suggestions which I really appreciated. My dog definitely picked Ollie over the other food that shall not be named. Each day, her enthusiasm grows at meal time which makes me happy! It also all agrees with her belly so far, gentle enough to have great solid bms (sorry, tmi lol). The packaging is also much better as well as thr food quality, especially when conpared side by side! She likes the dental treats (although they break off a bit hunky, which worries me as a vet tech), she loves the jerky, and I haven't tried the calming supplement yet bc the weather hasn't warmed enough to shave her down (my reason for wanting to try them). Overall, very happy with my choice to switch and will continue to trust Ollie with my precious Service Dog's nutrition. I very much appreciate the great customer service and ease of ordering!! Thank you!
17 maart 2026
Review zonder uitnodiging
Antwoord van Ollie
We’re thrilled to hear that Daisy is loving her meals and enjoying mealtime with enthusiasm—that’s exactly what we hope for! It also makes us so happy to know the food is gentle on her belly and that you’ve noticed improvements in quality and packaging.
I’m especially glad our team could follow up with helpful suggestions and that your experience with our customer service has been positive. We always aim to make things smooth and supportive for both pets and their parents, especially for a special pup like Daisy.
We really appreciate your trust in Ollie for her nutrition and can’t wait to continue supporting her health and happiness. Give Daisy some extra pets from all of us! 🐾
Great company always takes care of my…
Great company always takes care of my issues and resolves them promptly my babies love their Ollie's and we can see it. I feel very content knowing we are giving them some of the best fresh food you can buy currently on the market thanks Ollie's and call center team ypu guys are the best!
16 maart 2026
Review zonder uitnodiging
Antwoord van Ollie
Thank you so much for the kind words! We’re so happy to hear your pups are loving their meals and that you’ve had great experiences with our team. It means a lot to know you feel confident in what you’re feeding them — that’s exactly what we strive for. Give your pups some extra love from us 💓
Horrible costumer service they…
Horrible costumer service they purposely made the website not possible to cancel the subscription tried to contact them by text by via text but by the time they respond they already shipped another package. THEY WILL NO ISSUE A REFUND!!! I suggest that you contact the bank and make them get the money for them as they are irresponsible!!
16 maart 2026
Review zonder uitnodiging
Antwoord van Ollie
We’re really sorry to hear about your experience — we can understand how frustrating this must have felt, especially when you were trying to stop an order in time.
We want to assure you that it’s never our intention to make canceling difficult. Customers are able to manage their subscription directly through their account, including canceling, skipping, or rescheduling orders, and we also send notifications before orders are processed to allow time for changes.
That said, we truly regret that the timing of our response didn’t meet your needs and that this led to an order being shipped when you didn’t want it. We also understand how disappointing it is when we’re unable to offer a refund due to the perishable nature of the product once it has shipped or been delivered.
Your feedback is important, and we’ll absolutely share it with our team as we continue working to improve both our responsiveness and overall experience.
My Pup Stormy loves the food and the…
My Stormy loves the food and the portions are perfect. It comes when they say it is supposed to be delivered.
The dry ice doesn't last but the food is still frozen. They have a good choice of food to pick each month.
13 maart 2026
Review zonder uitnodiging
Antwoord van Ollie
Thank you so much for your feedback! We’re so happy to hear that Stormy is loving the food and that the portions and delivery timing have been working well for you.
We also appreciate you noting the packaging — it’s great to hear everything is still arriving frozen as intended. Thanks again for sharing your experience and for being part of the Ollie family! 🐶
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