An item from my order was missing. I contacted Ollie & within minutes Astro replied. She quickly explained Ollie’s protocol for missing order items; less than 7, account is credited. More than 7, t... Toon meer
Bedrijf heeft geantwoord
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The customer service is top notch. We had one issue with one of the 28 soft packages and they took the situation seriously and followed through. They provided a generous credit towards the next order.... Toon meer
Bedrijf heeft geantwoord
Since my babies have been on Ollie, they have done so much better in their eating desires and tummy issues. When I felt I needed to cancel because of cost, I was able to get things resolved with Faith... Toon meer
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Ollie is great!! The only thing I would change if I could would be to have no rice in the lamb dish or more recipes that did not contain rice as my dogs are allergic to it. Obviously it’s hard f... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 2016, Ollie believes dogs deserve to live the best life possible. That's why we’re on a mission to drive the dog wellbeing revolution through food, science, data and fresh thinking. Our recipes are developed by chefs, vets, and food scientists, and backed by vet nutritionists. We use data from hundreds of thousands of dogs to supercharge our innovation to deliver the best possible experience for you and your dog.
Contactgegevens
Verenigde Staten
- ollie.com
4,6
Uitstekend
11K reviews
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Wow, what a difference! My dog chose Ollie's!
I had my service dog Daisy on another fresh pet food service, that shall not be named, and I just wasn't that happy with it or her enthusiasm for eating it. I was reading some reviews comparing the 2 foods and results peaked my interest. I have been impressed with customer service from the beginning of my experience and continue to be impressed. They followed up with an email on something I mentioned in passing during a text conversation with a rep. She emailed me later with suggestions which I really appreciated. My dog definitely picked Ollie over the other food that shall not be named. Each day, her enthusiasm grows at meal time which makes me happy! It also all agrees with her belly so far, gentle enough to have great solid bms (sorry, tmi lol). The packaging is also much better as well as thr food quality, especially when conpared side by side! She likes the dental treats (although they break off a bit hunky, which worries me as a vet tech), she loves the jerky, and I haven't tried the calming supplement yet bc the weather hasn't warmed enough to shave her down (my reason for wanting to try them). Overall, very happy with my choice to switch and will continue to trust Ollie with my precious Service Dog's nutrition. I very much appreciate the great customer service and ease of ordering!! Thank you!
17 maart 2026
Review zonder uitnodiging
Antwoord van Ollie
We’re thrilled to hear that Daisy is loving her meals and enjoying mealtime with enthusiasm—that’s exactly what we hope for! It also makes us so happy to know the food is gentle on her belly and that you’ve noticed improvements in quality and packaging.
I’m especially glad our team could follow up with helpful suggestions and that your experience with our customer service has been positive. We always aim to make things smooth and supportive for both pets and their parents, especially for a special pup like Daisy.
We really appreciate your trust in Ollie for her nutrition and can’t wait to continue supporting her health and happiness. Give Daisy some extra pets from all of us! 🐾
Great company always takes care of my…
Great company always takes care of my issues and resolves them promptly my babies love their Ollie's and we can see it. I feel very content knowing we are giving them some of the best fresh food you can buy currently on the market thanks Ollie's and call center team ypu guys are the best!
16 maart 2026
Review zonder uitnodiging
Antwoord van Ollie
Thank you so much for the kind words! We’re so happy to hear your pups are loving their meals and that you’ve had great experiences with our team. It means a lot to know you feel confident in what you’re feeding them — that’s exactly what we strive for. Give your pups some extra love from us 💓
Horrible costumer service they…
Horrible costumer service they purposely made the website not possible to cancel the subscription tried to contact them by text by via text but by the time they respond they already shipped another package. THEY WILL NO ISSUE A REFUND!!! I suggest that you contact the bank and make them get the money for them as they are irresponsible!!
16 maart 2026
Review zonder uitnodiging
Antwoord van Ollie
We’re really sorry to hear about your experience — we can understand how frustrating this must have felt, especially when you were trying to stop an order in time.
We want to assure you that it’s never our intention to make canceling difficult. Customers are able to manage their subscription directly through their account, including canceling, skipping, or rescheduling orders, and we also send notifications before orders are processed to allow time for changes.
That said, we truly regret that the timing of our response didn’t meet your needs and that this led to an order being shipped when you didn’t want it. We also understand how disappointing it is when we’re unable to offer a refund due to the perishable nature of the product once it has shipped or been delivered.
Your feedback is important, and we’ll absolutely share it with our team as we continue working to improve both our responsiveness and overall experience.
My Pup Stormy loves the food and the…
My Stormy loves the food and the portions are perfect. It comes when they say it is supposed to be delivered.
The dry ice doesn't last but the food is still frozen. They have a good choice of food to pick each month.
13 maart 2026
Review zonder uitnodiging
Antwoord van Ollie
Thank you so much for your feedback! We’re so happy to hear that Stormy is loving the food and that the portions and delivery timing have been working well for you.
We also appreciate you noting the packaging — it’s great to hear everything is still arriving frozen as intended. Thanks again for sharing your experience and for being part of the Ollie family! 🐶
The box arrived with dry ice intact
The box arrived with dry ice intact, bars frozen solid. Great!
If I can request the driver ring the doorbell, I will. The text annd email announcing the arrival came several hours later. Just happened to be leaving the house and found the box.
12 maart 2026
Review zonder uitnodiging
Antwoord van Ollie
Thank you so much for sharing this! We’re glad to hear everything arrived frozen and in great condition — that’s exactly what we want!
We definitely understand the doorbell request! You can often leave delivery instructions with the carrier to help with that. We also appreciate the feedback on the delay with the notifications and will share that with our team.
Thanks again for your thoughtful review! 🐾
My dog love Ollie ;) he loves kibble the most.
My dog love Ollie ;) he loves kibble mixed with wet food.he is super prickly with food even wet. Don’t like to eat same food so I have to rotate or sometimes I have to cooked for him.
What I like Ollie I never pay any extra fee and fast shipment.
14 maart 2026
Review zonder uitnodiging
Antwoord van Ollie
Thank you so much for sharing! We love hearing that Ollie is working well for your picky pup — especially with the mix of kibble and fresh food. Rotating flavors can make such a difference for dogs who get bored easily!
We’re also glad the fast shipping and straightforward pricing have been a great experience for you. Thanks again for being part of the Ollie family! 🐶
Super sweet folks there!!!
13 maart 2026
Review zonder uitnodiging
Antwoord van Ollie
Thank you so much! We’re glad you’ve had a positive experience with our team — we love helping pups and their parents! 🐶
My Pup loves the food and the customer…Friday the 13!
My Pup loves the food and the customer service was excellent. Just be aware if you want to cancel or change your subscription they will send you a link to do that and if you don't respond through the link (I didn't) you will continue to get shipments and be charged (I was). But thanks to a considerate, compassionate staff (Captain!)
We got our refund. Friday the 13th turned out pretty good!
13 maart 2026
Review zonder uitnodiging
Antwoord van Ollie
Thank you so much for sharing! We’re glad your pup is loving the food and that our team was able to help resolve everything. We really appreciate your patience and are happy Friday the 13th turned out well after all! 🐶
I had a terrible experience with Ollie
I had a terrible experience with Ollie. I would give it 0 stars if I could. My dog did not like the food, which was a preference, and that's fine. I cancelled my subscription, or apparently just "delayed" my subscription. I never tried to subscribe to begin with since I only did a 2 week trial and then out of no where got an almost $300 charge and a shipment of food that I never approved. Ollie refused to refund me. Terrible customer service and would not recommend.
13 maart 2026
Review zonder uitnodiging
Antwoord van Ollie
We’re really sorry to hear about your experience. We understand how frustrating and unexpected that must have felt, especially given the size of the charge.
We do want to clarify that all of our orders are part of a subscription model, and after the initial trial, orders will continue unless they are fully canceled (rather than delayed or rescheduled). We also send notifications prior to processing so there’s an opportunity to make changes before an order is finalized.
That said, we truly regret that this wasn’t clear or didn’t match your expectations, and we’re sorry your pup didn’t enjoy the food. We never want anyone to feel caught off guard or dissatisfied with their experience.
Your feedback is important, and we’ll be sure to share it with our team as we continue working to improve both our communication and overall experience.
Antwoord van Ollie
Hi Vicki! We are so sorry to hear you are unable to log in to the app. Please email us at caninecare@myollie.com, and we would be happy to further assist.
Ollie’s customer service is always…
Ollie’s customer service is always great, friendly and resolve any issues asap. Both my dogs love Ollie and lick there plates clean every day.
9 maart 2026
Review zonder uitnodiging
Antwoord van Ollie
Thank you! We’re so happy to hear your pups love their meals and that our team has been helpful — nothing better than clean plates and happy dogs! 🐶
They go above and beyond just good…
They go above and beyond just good customer service!! We will be customers for as long as we’re blessed with our Harvey!!! He still licks his bowl clean after 2+ years with Ollie 🫶
11 maart 2026
Review zonder uitnodiging
Antwoord van Ollie
Thank you so much! We’re thrilled to hear Harvey is still loving his meals after all these years — happy pups and loyal families like yours make what we do so rewarding! 🐶
Great customer service
Great customer service. Knowledgeable and personable reps. Great product. What more can you ask for?
11 maart 2026
Review zonder uitnodiging
Antwoord van Ollie
We’re so glad you’ve had a great experience with our team, and your pups are enjoying the food!
The delivery is always on time
The delivery is always on time. Food is top grade. And we love the quality of service
11 maart 2026
Review zonder uitnodiging
Antwoord van Ollie
We’re so happy to hear you love the food and our service — timely deliveries and quality meals are what we strive for! 🐶
Antwoord van Ollie
We’re glad to hear your order arrived safely and well-packed! 🐾
It noticeably improved Yoshi's life!
First, old Yoshi loves his dinner. Also, In the past 90 days, his fur coat became richer, his chin acne cleared up, his eyes became more lustrous, and his activity level became puppylike. Now if only I could eat it!!
11 maart 2026
Review zonder uitnodiging
Antwoord van Ollie
So glad Yoshi is thriving and enjoying every meal — sounds like he’s feeling amazing! 🐶
Tay was great
Tay was great. I felt comfortable asking the questions I had and didn't feel like a bother. Only complaint I have is with the company. I ordered through an ad and was given the promotion of the best shaped bowl and that isn't coming in my box due to availability. The other complaint is there isn't a multi dog discount. I have 7 dogs and would like to be able to afford to have them all on y'alls food.
11 maart 2026
Review zonder uitnodiging
Antwoord van Ollie
Thank you so much for sharing your experience, and we’re thrilled to hear that Tay was able to help and made you feel comfortable asking questions — that means a lot to us!
We’re sorry about the bowl promotion not being available and completely understand how disappointing that must be. Regarding multiple dogs, we hear you — feeding seven pups can add up quickly, and we truly appreciate the feedback about wanting a multi-dog discount. We’ll pass this along to our team as we continue to explore ways to make Ollie more accessible for households with multiple dogs.
Thank you again for giving Ollie a try and for sharing your thoughts — we really value it! 🐾
Very very good customer service
Very very good customer service. My ordered came warm and they replaced right away ! And I got a 70% off for my first order
6 maart 2026
Review zonder uitnodiging
Antwoord van Ollie
Thank you so much for sharing your experience! We’re thrilled to hear that your order was replaced quickly and that you had a positive experience with our customer service. 😊
We’re also glad you were able to enjoy the 70% off on your first order — we hope your pup loves their meals! Thank you for giving Ollie a try and for taking the time to leave your feedback.
Great food but expensive
Great food but expensive - over $13 per pouch
10 maart 2026
Review zonder uitnodiging
Antwoord van Ollie
Thank you for sharing your feedback! We’re glad to hear you and your pup are enjoying the food. We understand that Ollie can feel like a premium option and we truly appreciate your perspective.
We’re always looking for ways to make high-quality, fresh nutrition more accessible and appreciate you giving Ollie a try. 🐾
Ollie delivers when it counts!
What a relief! Our pup Winnie enjoys the variety of the flavors. However, she only eats Ollie. She’s been eating it since eight weeks old. We love it too.It’s very easy to serve and store. As a growing pup It’s become a stable of her everyday diet to continue healthy growth and development through balanced nutrition. We recently ran low as she was going through a growth, spurt and eating more than her usual. It was so easy to go on the app and get a delivery and just a couple days so she had no lapse in her preferred food. Which is essential at her stage of life I was so grateful for the quick delivery service and easy to use app. It wasn’t complicated to switch the delivery date and update her menu.
6 maart 2026
Review zonder uitnodiging
Antwoord van Ollie
Thank you so much for sharing your experience! We’re thrilled to hear that Winnie loves Ollie and that it’s become a stable part of her everyday diet. 🐾
It’s wonderful to know our app and delivery service have made it easy to keep her meals consistent, especially during her growth spurt. We really appreciate you trusting us to help support her healthy growth and development — and we’re so glad mealtime remains stress-free for both you and Winnie!
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