Great! I was just about to sign up with One Direct Insurance, needed to contact them. Chatted online to a most friendly and professional agent, called Shanice. She was prompt and polite in her answers... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Spoke to Abbie on live chat, was only waiting 2 minutes to be connected. Abbie was really helpful and let me explain the problem in full. Abbie then went offline for a minute to check all the... Toon meer
Unfortunately the sale of the car had fallen through,so I had to cancel my policy straight away Shanice sorted my predicament out straight away in a very professional manner
Joe in the live chat customer service team was excellent. He quickly understood my issue and worked successfully to resolve. If only every interaction with Live Chat could be like this.
Bedrijfsgegevens
Geschreven door het bedrijf
At One Direct, we believe insurance should be simple, stress-free, and tailored to you. That’s why we’ve built an entirely online experience designed to put you in control—no paperwork, no call queues, just straightforward cover when and where you need it.
Contactgegevens
Verenigd Koninkrijk
- onedirectinsurance.co.uk
4,7
Uitstekend
176 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Cancelling My Policy
I needed to cancel my policy as I didn’t realise that I was already insured with someone else, Shanice B was super helpful and confirmed that what I was saying was true and dealt with my issue with professionalism
8 september 2026
Review zonder uitnodiging
Once you take out a policy there’s no…
Once you take out a policy there’s no way to cancel it online chat doesn’t work and there’s no way of speaking to anyone they have you trapped it’s a complete scam
8 september 2026
Review zonder uitnodiging
Missed driver on my policy
After finding my husband had been missed off my new policy I contacted live chat and Shanice was very helpful sorting it out. She added my husband straight away.
8 september 2026
Review zonder uitnodiging
Abbie was really good
7 september 2026
Review zonder uitnodiging
Helpful and efficient…
Shanice was very helpful and efficient and dealt with my enquiry immediately. Thank you.
7 september 2026
Review zonder uitnodiging
Professional & prompt service
Professional & prompt service, I would recommend One Direct based upon my experience today - thank you Shanice!
4 september 2026
Review zonder uitnodiging
Speed and accuracy of customer service
Shanice sorted out access to my policy straight away.
4 september 2026
Review zonder uitnodiging
Shanice was very helpful completed my…
Shanice was very helpful completed my query very quickly
4 september 2026
Review zonder uitnodiging
Had to change my cover for a new…
Had to change my cover for a new vehicle and Debbie was great with my renewal for new car and was really easy and quick to do and she was really helpful great customer service
4 september 2026
Review zonder uitnodiging
Top tier customer service
Abbie was great to talk to. Answered any queries i had fast and solved my problem in minutes.
She would be my first pick in a draft any day.
2 september 2026
Review zonder uitnodiging
Abbie was very helpful answering my…
Abbie was very helpful answering my questions,
2 september 2026
Review zonder uitnodiging
My experience was absolutely fantastic…
My experience was absolutely fantastic it was easy to do and very responsive and reassuring
1 september 2026
Review zonder uitnodiging
Shanice was so helpful and really…
Shanice was so helpful and really knowledgeable. Great experience of customer service
1 september 2026
Review zonder uitnodiging
Skullduggery - Check the policy excess
I got a quote for car insurance on a comparison site & One Direct were the cheapest - BUT watch out & read the small print. The Excess was well over £3000 pounds. Skullduggery behaviour
31 augustus 2026
Review zonder uitnodiging
The agent Shanice dealt with my query…
The agent Shanice dealt with my query efficiently and promptly
5 stars
28 augustus 2026
Review zonder uitnodiging
Very helpful and not speaking to a…
Very helpful and not speaking to a robot and no waiting around trying to speak to someone.
28 augustus 2026
Review zonder uitnodiging
Your colleague Shanice
Your colleague Shanice, was very helpful with my enquiry and sorted my issue instantly.
27 augustus 2026
Review zonder uitnodiging
Query with vehicle insurance cover
I had a complicated query with the insurance cover on one of my vehicles, which Shanice was able to resolve for me in a matter of minutes. Wonderful expertise and very professional !
25 augustus 2026
Review zonder uitnodiging
Very helpful with my amendments and…
Very helpful with my amendments and quick problem solving from Shanice. Really appreciate the speedy support. Thank you ☺️
25 augustus 2026
Review zonder uitnodiging
I am currently with One Direct but have…
I am currently with One Direct but have just taken out a new policy for a car I have purchased, I needed this to go through asap so I've used the online chat speaking to SHANICE who has dealt with what I needed very promptly.
Thanks so much 😊
25 augustus 2026
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.