One Trading  Reviews 

One Trading überzeugt durch eine übersichtliche Plattform und einen sehr schnellen Support. Fragen wurden rasch und kompetent beantwortet. Ein- und Auszahlungen funktionieren zuverlässig und die Nutzung ist insgesamt sehr angenehm.

Adriana was very responsive and fast tracked up my onboarding and it was really one of the fastest and prompt Service Ticket responses I had

Der persönliche Kontakt via Email mit Adriana - eine Mitarbeiterin von One Trade war sehr gut. Sachlich, nett und hat zur erfolgreicher Lösung des Problems geführt. Danke!

Great Support

Very bad service. Blocked my account for no reason and informed me by email that the money will be refunded soon. Second week waiting for the transfer. Still waiting. I never thought my money could stay stuck for so long in a crypto exchange without an explanation. They do not respond at all. I have no news what is happening...

They promise to transfer my money every time, but I never receive anything. This has been going on for several months. That's over 300 euros! Today is December 30, and I still haven't received my money!
German:
Die versprechen mir jedes Mal mein. Geld überwiesen zu haben doch erhalte ich nichts. Das geht seit mehreren Monaten so weiter. Das sind über 300 Euro! Heute ist der 30.12 habe immer noch mein geld nicht erhalten!

They've blocked my money, €10,500, and they're not responding. They refuse to return my money. I invested with them because they seemed very reliable, but they've blocked my account. I've been waiting for two weeks, and they're not answering my emails or letting me withdraw my money to my bank account.

Schnelle Reaktion und vor allem ein Name hinter der Mail - somit persönlicher Kontakt.

The quick answers and the answers were very clear. Thank you for all the good support.

One Trading just sent a message, they could not talk to me, because I would be writing from another email address than the one of the account I am referring to. This is not true. Let's see how this unfolds, but generally I already contacted them because of an unpleasant experience. At the moment I would nobody recommend to use their service at all.

This was honestly the most caring and empathetic customer service I've ever experienced. Thank you Adriana🫡

Probleme délicat très vite resolu. Merci Louise !

Sehr guter Support. Danke

I needed customer support about login and verification of my account and the Lady who answered was very kind, prompt and helpful!

Immer wenn ich ein Problem hatte wurde mir schnell geholfen. Wirklich super, andere können sich hier noch etwas abschauen wie Kundenservice funktioniert. Macht weiter so!

Support especially Adriana is great! There isn't more to say.

Fast reaction & prompt action by support. I wasn't told what the exact problem was, but after they "updated some of [my] account settings" it was resolved, so I'm satisfied.