One Trading  Reviews 

Thy really try to help you, even if you don’t know too much about all these things necessary to trade.

Schnelle Kontaktaufnahme durch Kundenservice, freundlich und effizient - Problem schnell gelöst. Danke Adriana, ich habe mich gut betreut gefühlt.

They respond very quickly in support. This is unusual for this type of company. The issue hasn't been resolved yet, but I don't think it's this company's fault, and I hope they manage to do so.

Responsive and helpful people in support.

Customer Porcess Experience for changing name was very good.
Product in general lacks clarity in UX - wants to look like a tool for Pros but therefore lost the touch for normal people.

Very helpful customer service. Very fast and responsive too. Thank you!

The responses were timely and friendly. But I expected more help getting to sell my BEST. If the company decides to stop supporting their own Token, the least they can do is offer alternative solutions outside their ecosystem.

I appreciate the people on the support team. I don't appreciate the guidelines set up.

Fall 24555 ist seit dem 22.09.25 offen.
Dieser Fall wurde seitens OT eröffnet, da ich mich über eine kostenlose VPN via USA eingewählt habe.
Seither ist meine Wallet mit einer Sperre belegt und sollte nach einer erneuten Validierung wieder freigegeben werden. Das ist bisher nicht geschehen und Nachfragen beim Support sind ohne neueren update.
Das ist sehr schad, war ich doch bisher sehr zufrieden gewesen.

Support sorted my request in a rapid professional way.
Thank you so much 😊

The online support team assisted me with the activation of my account quickly and without complications. My request was handled promptly and resolved satisfactorily.

Reliable and easy-to-use platform, but also fast and effective customer support. Really appreciate the readiness to solve a problem. Good and trustworthy platform all together, would highly recommend

Mein Account war infolge längerer Abwesenheit gesperrt worden.
Mir wurde aber sofort und unkompliziert geholfen - die nötigen Schritte für die Reaktivierung wurden mir klar und eindeutig kommuniziert.
Das Problem an sich wurde dann sehr schnell gelöst und ich habe wieder Zugriff.

So sehe ich Kundensupport gerne - schnell, sachlich und verständlich in der Kommunikation.

Herzlichen Dank OneTrading

Einer der besten Kundenserviceerfahrungen bis jetzt.
Danke.

Sono stata truffata da una consulente di nome Zoe si è appropriata di €5200 dei miei soldi adesso non risponde più ai messaggi non risponde al telefono una sua assistente mi aveva assicurato d riferire quanto accaduto ma non sono stata contattata da nessuno non sono seri perderete i soldi se investite con loro pessima esperienza state alla larga sono truffatoriio ho detto la verità certo che i vostri consulenti contattano telefonicamente i poveri investitori che verranno truffati io ho chiesto il rimborso di quanto investito ed è sceso il silenzio totale è un mio diritto avere il rimborso continuo a gridare a gran voce che sono solo dei truffatori ci sono altre testimonianze su internet che lo confermano fate attenzione ho scritto anche mail al supporto ma anche li nessuna risposta

Fast Response and problems solved

Sehr hilfsbereite und freundliche Ansprechpartnerin. Meine Anfrage wurde zeitnah beantwortet. Das Problem wurde gelöst. Alles bestens!

Louise was professional, courteous and the turnaround for her replies was impressive. Above what I could ever realistically expect. My query was resolved on the first attempt and her follow up afterwards made me feel valued.