I order a product that was supposed to be delivered in two weeks. After 3 weeks and three emails later, the company said it would expedite the shipment. 10 days after that the product arrived. S... Toon meer
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I recently bought my wife a little present from Oronova, but when I received it it didn’t work. I immediately sent an email, with a video, showing them it didn’t work properly. To my surprise, I hea... Toon meer
Bedrijf heeft geantwoord
The product i received was defective - HOWEVER The customer service email was responded to within 24 hours even over the holidays. And within 2 days a replacement was on its way. The product is o... Toon meer
Bedrijf heeft geantwoord
DO NOT TRUST THIS COMPANY, sent faulty goods, do not accept returns at their cost, advertise as .co.uk website thinking you are buying from your own country, but then you have to return to USA or... Toon meer
Bedrijf heeft geantwoord
3,2
Gemiddeld
101 reviews
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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I order a product that was supposed be delivered in two weeks
I order a product that was supposed to be delivered in two weeks. After 3 weeks and three emails later, the company said it would expedite the shipment. 10 days after that the product arrived. So, beyond having a product take over one month to be delivered, I left a three star review of the product on their web site.
My review was never posted so I contacted Oronova and they said they never received it. I did another review and that review was never post either.
I contacted support twice and they never responded.
It appears Oronova only posts four/five star reviews and nothing lower.
Disappointing.
16 april 2026
Review zonder uitnodiging
I recently bought my wife a “gift”…..
I recently bought my wife a little present from Oronova, but when I received it it didn’t work. I immediately sent an email, with a video, showing them it didn’t work properly. To my surprise, I heard back immediately, stating, the video was helpful, and that a new one would be sent out to me. Well, I received the “gift” today, and I’m happy to say it is in working order.
Oronova’s Customer Service was outstanding, and you really can’t say that about a lot of companies anymore. Great service, and as for the present for my wife. It’s EXCELLENT!!
Thank you Oronova staff!!!
25 maart 2026
Review zonder uitnodiging
Antwoord van Oronova
Dear Customer,
Hello!
Thank you very much for taking the time to provide us with your feedback. We are delighted to hear that you are satisfied with our service!
We sincerely appreciate your feedback! If you have any questions or concerns, please feel free to contact us. We are always here to assist you.
Sincerely,
Oronova Customer Service Department
Risky Proposition
I purchased from Oronova before and had a problem with delivery. After a lot of back and forth, the issue was resolved and another product was sent and received. So you'd think they wouldn't make the same mistake again. And you'd be wrong! The company they shipped with does not notify you that it's out for delivery. The delivery supposedly was made, but I was home all day and didn't receive a thing. The shipper doesn't have an email or telephone number to contact. Actually, there's a number for several companies but you don't know which was responsible for the shipment. When I did contact a company, they didn't speak English. When I asked for someone who did speak English, that person told me they weren't the shipper and hung up on me. This customer service is severely lacking. I have found the selection of products at this company to be better than others but I won't be ordering from them anymore due to the shipping issues. I'm out of $100 (USD) with no product! Never again.
As for the reply from Oronova, I received photos and info from them only AFTER I'd contacted them about my package. Their response was to ask me if I'd looked around the property and to check any available surveillance--as if I was too clueless and wouldn't have the sense to do that before contacting them. then told me to contact the delivery company, which never responded After many emails, they agreed to resend the package. I emailed and asked for tracking information. I sent the same request twice. I also contacted their delivery company asking for tracking info. The delivery company NEVER responded. I finally got a response from Oronova with tracking info a few days later. THAT info indicated the package was delivered 4 days before--no notification it had been delivered. either via email or text on the day it was delivered. NO WORD AT ALL UNTIL AFTER MULTIPLE MESSAGES FROM ME ASKING FOR TRACKING INFO--and guess what, no package on the porch even though I had been looking trying to guess when it was coming.
No, Oronova isn't responsible for the actions of the employees of their delivery company or third party companies. They are, however, responsible for whom the choose to delivery their products. You'd think after hearing customers have continuous problems with deliveries, they'd use someone else! I mean UPS and FedEx both deliver internationally. Why not offer that service? I cannot, in good conscience, recommend this company any longer for those looking for adult products. I accept the financial loss as a lesson learned. I won't be burned again. Use them at your own risk.
3 april 2026
Review zonder uitnodiging
Antwoord van Oronova
Dear Customer,
Thank you for your feedback, and we’re truly sorry to hear about your experience. We completely understand how frustrating this situation must be.
At the time, we responded promptly and stayed in communication with you, while also contacting the shipping carrier to investigate the issue. According to the tracking information and delivery confirmation (including a photo), the package was marked as delivered.
However, we understand that the courier’s delivery process and lack of notification can cause inconvenience, and unfortunately, this part is handled by third-party carriers which we cannot fully control. That said, we take your experience very seriously.
We have reached out to you via email and would be more than happy to arrange a reshipment for you to ensure you receive your order. Our goal is to resolve this matter properly and restore your confidence in us.
Thank you again for bringing this to our attention. We truly appreciate your patience and the opportunity to make things right.
Best regards,
Do Not Trust Oronova Affiliate Program – They Won’t Pay You
I generated confirmed affiliate sales for Oronova, but the commissions remain unpaid. I have reached out to them regarding the payment, but the issue has not been resolved.
Paying affiliates for valid referrals should be a basic part of any affiliate partnership. Unfortunately, this experience has been extremely disappointing.
Affiliates should be cautious when working with this program.
8 maart 2026
Review zonder uitnodiging
Antwoord van Oronova
Dear Customer,
We have previously communicated with you and initiated an investigation with the platform’s support team. According to the results, we have not withheld any commissions; the issue appears to be related to your orders. We have been actively working to resolve this matter.
We recommend contacting the platform’s support directly for clarification regarding your orders. For any other questions, please feel free to reach out to us via email.
We would like to emphasize that we have always paid our affiliates fairly and have never withheld commissions. We remain committed to handling all affiliate matters transparently and professionally.
The item took a long time to get there…
The item took a long time to get , there was a problem with the shipping but the quality of the items brought was very good, very happy with the items I purchased
18 januari 2026
Review zonder uitnodiging
Antwoord van Oronova
Dear Customer,
Hello!
Thank you very much for taking the time to share your thoughts with us. We’re delighted to hear that you are satisfied with our products!
We sincerely appreciate your feedback! If you have any questions or concerns, please feel free to reach out to us. We are here to assist you.
Warm regards,
Oronova Customer Service
I'm surprised it's actually good
I'm surprised it actually a good product. It took way too long to get here even though it was in the USA it went to different states before mine. Also it doesn't have an instruction for the modes of the product so it's a trial and error thing
15 januari 2026
Review zonder uitnodiging
Antwoord van Oronova
Dear Customer,
Thank you for sharing your feedback. We apologize for the extended delivery time due to shipping delays, even though the order was within the USA. Please rest assured that such delays are very rare, and we are taking extra steps to improve our logistics management.
Regarding your note about the missing product instructions, we would be happy to assist you. Please contact us at info@oronova.com
, and our team will be ready to guide you and ensure everything works properly.
We truly value every customer and sincerely appreciate your patience and understanding.
Best regards,
DO NOT TRUST THIS COMPANY,
DO NOT TRUST THIS COMPANY,
sent faulty goods, do not accept returns at their cost, advertise as .co.uk website thinking you are buying from your own country, but then you have to return to USA or China at your expense.
YOU'VE BEEN WARNED......
In response to Oronova reply, in the United Kingdom under the Consumer Rights Act 2015 section 20, the trader must pay the reasonable cost of returning faulty goods that you reject within the time limit. This overrides their own returns policy, Pay with PayPal or Credit card to be fully protected. And they don't answer their emails.
4 augustus 2025
Review zonder uitnodiging
Antwoord van Oronova
Dear Customer,
Thank you sincerely for taking the time to share your experience—we truly value all customer feedback, as it helps us identify areas for improvement and better serve our community.
First, we want to address your concerns with full transparency. At our company, we have strict quality control processes in place to ensure every product shipped meets our standards, and we never intend to send faulty goods to any customer. If you received a product that does not meet your expectations due to quality issues, please rest assured we are ready to resolve this for you promptly: we can arrange for a brand-new replacement to be sent to you at no additional cost, as long as you can share photos or details of the product issue with us.
Regarding return shipping, we want to clarify that our website’s shipping and return policy clearly states that customers are responsible for return shipping fees. This policy is displayed prominently in the “Returns & Refunds” section to ensure all customers are informed before making a purchase, and we never aim to mislead anyone—there is no intent to deceive, and we apologize if this part of the policy caused confusion for you.
We understand your frustration and would like to work with you to make things right. If you are still experiencing issues with your order, please feel free to contact us directly at info@oronova.com. Our customer service team will respond to you as soon as possible and do our best to find a satisfactory solution.
Thank you again for bringing these matters to our attention. We hope to have the opportunity to address your concerns and regain your trust.
Sincerely,
Never received my product they claim…
Never received my product they claim they shipped it but if they did I never received. The company didn't even care they said call shipping company. I did the shipping company say call the company. I stopped my payments bc im not paying for a product i never received. This has been an ongoing investigation since June and still not resolution. This company clearly scam people and dont care about their customers. Will report them to Better Business Bureau immediately.
8 juni 2025
Review zonder uitnodiging
Antwoord van Oronova
Dear Customer,
Thank you for taking the time to share your feedback. We are truly sorry to learn about your experience and completely understand your frustration. Please rest assured that we take every customer concern very seriously.
According to the tracking records, your package has been marked as delivered, and the carrier has also provided proof of delivery. Unfortunately, once a package is confirmed as delivered, any loss or theft is beyond our direct control—something we deeply regret as well.
At the moment, we are actively communicating with the shipping company to initiate a claim on your behalf. This process may take some time, but please know that we are doing everything possible to resolve the matter as quickly as we can.
If you would like updates or further assistance, please do not hesitate to reach us at info@oronova.com
. Our team is always ready to support you and ensure a satisfactory resolution.
We truly value each and every customer, and we greatly appreciate your patience and understanding.
Sincerely,
I ordered from this company and…
I ordered from this company and received damaged product the company was very quick to respond to my messages and concerns and also fixed the problem super fast actually within 1 day I am very satisfied and happy with their response
15 juli 2025
Review zonder uitnodiging
Antwoord van Oronova
Dear Customer,
Hello!
Thank you very much for taking the time to share your thoughts with us. We’re delighted to hear that you are satisfied with our products!
We sincerely appreciate your feedback! If you have any questions or concerns, please feel free to reach out to us. We are here to assist you.
Warm regards,
Oronova Customer Service
Scam
Scam
Scam! Avoid at all costs. Failed to deliver a product then won't issue a refund as it was "delivered" but it wasn't to the correct address. They don't care about customers at all just want money! Ongoing issue that's still not been resolved as they won't take responsibility of failing to comply with trading standards
17 maart 2025
Review zonder uitnodiging
Antwoord van Oronova
Dear Customer,
Hello！We are truly sorry to hear about your unpleasant experience and fully understand your frustration. A failed delivery is never the outcome we want any of our customers to face.
Please rest assured that we have been in close communication with the shipping company and have been actively investigating the matter. Unfortunately, the courier has confirmed that a compensation claim cannot be processed. However, we would like to emphasize that this situation is also a loss for us, and we would never act in a way that harms our customers’ interests.
We have reached out to you via email with proposed solutions, including possible ways to make up for your loss. We remain committed to resolving this matter in a fair and respectful manner.
Thank you for your understanding.
Sincerely,
I made an order 6 days ado and it says…
I made an order 6 days ado and it says it is still being delivered. I am going to call my bank and ask for a chargeback this is ridiculous!!!
6 days and all it says is it’s on its way!!!
Seems like a scam to me avoid this website!!!!
7 juli 2025
Review zonder uitnodiging
Antwoord van Oronova
Dear Customer.
Thank you for contacting us and we apologize for your disappointment.
We understand that you have been waiting longer than expected. Please note that shipping times are sometimes affected by factors such as delays in processing by local carriers or customs, which are beyond our control. Nonetheless, we have checked your order and can confirm that the package has been delivered, and we have sent you updated tracking information to your e-mail address so that you can monitor the delivery of your shipment.
Please let us know if there is anything else we can do to help you.
Best regards,
I place order on June 26th
I place order on June 26th. Never received a tracking number until June 29th. The email said delivered June 29th but the tracking website say no tracking number found. So this company scammed me. I keep emailing about my order and they keep giving me the link to track it. But clearly they didn't ship it. Will never purchase from this company again.
Michelle
8 juli 2025
Review zonder uitnodiging
We used this and suddenly we're 18…
We used this and suddenly we're 18 again, Connection re-IGNITED
5 juni 2025
Antwoord van Oronova
"Dear Customer,
Hello!
Thank you very much for taking the time to share your thoughts with us. We’re delighted to hear that you are satisfied with our products!
We sincerely appreciate your feedback! If you have any questions or concerns, please feel free to reach out to us. We are here to assist you.
Warm regards,
Oronova Customer Service"
Particularly like the quiet mode
Particularly like the quiet mode, there is basically no noise, which is very important to me. It feels quite well made, detailed and reassuring.
3 juni 2025
Antwoord van Oronova
"Dear Customer,
Hello!
Thank you very much for taking the time to share your thoughts with us. We’re delighted to hear that you are satisfied with our products!
We sincerely appreciate your feedback! If you have any questions or concerns, please feel free to reach out to us. We are here to assist you.
Warm regards,
Oronova Customer Service"
Functions as described
Functions as described, not the strongest vibration, but it has exceeded my expectations at this price point.
1 juni 2025
Antwoord van Oronova
"Dear Customer,
Hello!
Thank you very much for taking the time to share your thoughts with us. We’re delighted to hear that you are satisfied with our products!
We sincerely appreciate your feedback! If you have any questions or concerns, please feel free to reach out to us. We are here to assist you.
Warm regards,
Oronova Customer Service"
Surprisingly responsive
Surprisingly responsive. My partner enjoyed being in control — made the night unforgettable.
28 mei 2025
Antwoord van Oronova
"Dear Customer,
Hello!
Thank you very much for taking the time to share your thoughts with us. We’re delighted to hear that you are satisfied with our products!
We sincerely appreciate your feedback! If you have any questions or concerns, please feel free to reach out to us. We are here to assist you.
Warm regards,
Oronova Customer Service"
I waited weeks for my order to arrive…
I waited weeks for my order to arrive and when I finally did receive my order it didn't work. I've been trying to get the return address details from the with no joy. Yes they have asked for a viedo what I've not sent as the item is crap and doesn't work and judging my the other reviews on here it makes no difference if you send the viedo as nobody seams to get there money back from this company. I will be contacting my credit card company to pull the payment back to get my refund. Don't waste your time or money with this company......
12 april 2025
Review zonder uitnodiging
Antwoord van Oronova
We are deeply sorry for your experience and we fully understand your frustration.
Allow us to clarify: we have communicated with you several times and we would like to assure you that we have never refused a refund in cases where a product defect has been clearly verified. As part of our standard policy, we kindly ask you to provide us with a short video to help our team verify the issue. This step is crucial for us to accurately and efficiently process your refund request. It is not our intention to cause you any inconvenience.
However, since we have not yet received any valid proof of a product defect from you, we are unable to adopt a more appropriate solution at this time.
We are a trustworthy and reputable company that stands by our commitment to each and every customer. If you have any further questions or concerns, please feel free to contact us. We sincerely value your trust and will continue to support you throughout the process.
Thank you again for your interest. We sincerely hope that this matter can be resolved to your satisfaction.
Best regards,
Oronova Customer Service Team
Got my item fast and I would definitely…
Got my item fast and I would definitely order from this company again thank so much
24 maart 2025
Review zonder uitnodiging
Antwoord van Oronova
Dear Customer,
Hello!
Thank you very much for taking the time to share your thoughts with us. We’re delighted to hear that you are satisfied with our products!
We sincerely appreciate your feedback! If you have any questions or concerns, please feel free to reach out to us. We are here to assist you.
Warm regards,
Oronova Customer Service
Product was good
Got my order and realized it was missing the charging cable. Hit up customer service,and they were on it fast--shipped me a replacement right away.Gotta say,I love that kind of efficiency.A+ service like this?Definitely makes me wanna shop here again!
13 maart 2025
Antwoord van Oronova
Dear Customer,
Hello!
Thank you very much for taking the time to share your thoughts with us. We’re delighted to hear that you are satisfied with our products!
We sincerely appreciate your feedback! If you have any questions or concerns, please feel free to reach out to us. We are here to assist you.
Warm regards,
Oronova Customer Service
Love this toy
Love this toy! Tried it out the same night it arrived,and the thrusting function is amazing.Only minor issue is the suction cup--it could be stronger.
10 maart 2025
Antwoord van Oronova
Dear Customer,
Hello!
Thank you very much for taking the time to share your thoughts with us. We’re delighted to hear that you are satisfied with our products!
We sincerely appreciate your feedback! If you have any questions or concerns, please feel free to reach out to us. We are here to assist you.
Warm regards,
Oronova Customer Service
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