I order a product that was supposed to be delivered in two weeks. After 3 weeks and three emails later, the company said it would expedite the shipment. 10 days after that the product arrived. S... Toon meer
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Lees wat reviewers zeggen
I recently bought my wife a little present from Oronova, but when I received it it didn’t work. I immediately sent an email, with a video, showing them it didn’t work properly. To my surprise, I hea... Toon meer
Bedrijf heeft geantwoord
The product i received was defective - HOWEVER The customer service email was responded to within 24 hours even over the holidays. And within 2 days a replacement was on its way. The product is o... Toon meer
Bedrijf heeft geantwoord
DO NOT TRUST THIS COMPANY, sent faulty goods, do not accept returns at their cost, advertise as .co.uk website thinking you are buying from your own country, but then you have to return to USA or... Toon meer
Bedrijf heeft geantwoord
3,2
Gemiddeld
101 reviews
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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Please stop sending me these emails I'm…
Please stop sending me these emails I'm going to block you your products are shitty it's not worth the money that you spend thank you very much
6 januari 2025
Antwoord van Oronova
Dear Customer,
Thank you for sharing your feedback. We’re truly sorry to hear about your dissatisfaction with both the product and your experience with us.
We understand your frustration and would like to resolve any concerns you may have. If you’re open to it, we’d love to hear more about what went wrong with the product so we can work towards a solution. Your satisfaction is important to us, and we would be happy to assist with a return or refund if necessary.
If you wish to stop receiving emails, please let us know, and we’ll make sure to respect your preferences.
Thank you for your time.
Best regards,
Oronova Customer Care
The product i received was defective - HOWEVER
The product i received was defective - HOWEVER
The customer service email was responded to within 24 hours even over the holidays. And within 2 days a replacement was on its way. The product is one thing, but what matters most to me is customer service for those rare occasions something does happen. And this company really went above and beyond in helping correct an issue.
I will be ordering again.
2 januari 2025
Antwoord van Oronova
Dear Customer,
Hello!
Thank you very much for taking the time to share your thoughts with us. We are pleased to hear that you are satisfied with our after-sales service!
We sincerely appreciate your feedback. If you have any questions or concerns, please feel free to contact us. We are always here to assist you.
With our best regards,
Oronova Customer Service
Antwoord van Oronova
Dear Customer,
Hello!
Thank you very much for leaving us a review.
We are sorry to hear that you are not satisfied with your shopping experience. After checking, we found that your order is still in transit with USPS. We noticed there hasn't been an update on the logistics, and we have already submitted this issue to the courier. In the meantime, we will either resend your order or process a refund.
I see that we have already reached out to you directly regarding this matter. Please respond to our most recent email so that we can assist you in resolving this issue.
With our best regards,
Oronova Customer Service
Must experience this!
24 december 2024
Review zonder uitnodiging
Antwoord van Oronova
Dear Customer,
Hello!
Thank you very much for taking the time to share your thoughts with us. We’re delighted to hear that you are satisfied with our products!
We sincerely appreciate your feedback! If you have any questions or concerns, please feel free to reach out to us. We are here to assist you.
Warm regards,
Oronova Customer Service
Comfortable design
Comfortable design, easy controls, very discrete.
23 december 2024
Review zonder uitnodiging
Antwoord van Oronova
Dear Customer,
Hello!
Thank you very much for taking the time to share your thoughts with us. We’re delighted to hear that you are satisfied with our products!
We sincerely appreciate your feedback! If you have any questions or concerns, please feel free to reach out to us. We are here to assist you.
Warm regards,
Oronova Customer Service
It does its job
It does its job! I bought it as a quick purchase and it worked out, so glad. It came quick, it had no smell or anything. Will be ordering again!
23 december 2024
Review zonder uitnodiging
Antwoord van Oronova
Dear Customer,
Hello!
Thank you very much for taking the time to share your thoughts with us. We’re delighted to hear that you are satisfied with our products!
We sincerely appreciate your feedback! If you have any questions or concerns, please feel free to reach out to us. We are here to assist you.
Warm regards,
Oronova Customer Service
Very soft silicone
Very soft silicone, amazing suction, and powerful vibration with adjustable speed, makes for a great toy! Thoroughly enjoy this one. Does not get hot like some do. Great quality and design!
21 december 2024
Review zonder uitnodiging
Antwoord van Oronova
Dear Customer,
Hello!
Thank you very much for taking the time to share your thoughts with us. We’re delighted to hear that you are satisfied with our products!
We sincerely appreciate your feedback! If you have any questions or concerns, please feel free to reach out to us. We are here to assist you.
Warm regards,
Oronova Customer Service
Toy is better quality than expected!
20 december 2024
Review zonder uitnodiging
Antwoord van Oronova
Dear Customer,
Hello!
Thank you very much for taking the time to share your thoughts with us. We’re delighted to hear that you are satisfied with our products!
We sincerely appreciate your feedback! If you have any questions or concerns, please feel free to reach out to us. We are here to assist you.
Warm regards,
Oronova Customer Service
I ordered 2 of the Dani’s as well as…
Great customer service!
22 december 2024
Review zonder uitnodiging
Antwoord van Oronova
Dear Customer,
Thank you for taking the time to leave us a review.
We are sorry to hear about your dissatisfaction with your shopping experience. From the emails you previously sent us, you mentioned that your package might have been opened by someone else. We recommend checking any available surveillance footage. If your package was damaged during transit, resulting in missing items, please provide us with pictures of the damaged package. We will submit a claim to the logistics provider and arrange to send you replacement products.
We look forward to your response and will do our best to resolve this issue for you.
Best regards,
Oronova Customer Service
Package well
Package well, charged quickly, deployed and GF loved it
19 december 2024
Review zonder uitnodiging
Antwoord van Oronova
Dear Customer,
Thank you so much for your feedback! We're thrilled to hear that the package arrived in great condition, the charging process was quick, and most importantly, that your girlfriend loved it!
Your satisfaction means the world to us, and we truly appreciate you taking the time to share your experience. If you need any assistance or have further questions, feel free to reach out anytime.
Best regards,
Oronova Customer Service
Does what is expected
Does what is expected. Good vibration and movement.
18 december 2024
Review zonder uitnodiging
Antwoord van Oronova
Dear Customer,
Thank you for reaching out to us.
We sincerely apologize for the delay in your order. I can see that your order is expected to arrive tomorrow, and we have sent the updated tracking information to your email—please check it.
Unfortunately, our service does not guarantee delivery times, so some orders may arrive later than anticipated.
We are available to assist you through online chat from Monday to Friday, or you can also email us.
If you need further assistance, please let us know.
Warm regards,
Product was delivered very late
Product was delivered very late. I actually canceled payment on the product since it was late arriving. Difficult to return the product. The rules for returning are not made clear early on. When I tried to pay for the product after canceling the original payment, they sent me another vibrator. I didn’t even like the first vibrator.
3 december 2024
Antwoord van Oronova
Dear Customer,
Thank you for reaching out and sharing your feedback with us.
We sincerely apologize for the delay in delivering your product. We understand how frustrating this situation must be, and we truly regret that your experience did not meet your expectations.
Regarding your payment and the additional item sent, we apologize for any inconvenience caused. We will look into this matter and ensure that we resolve it for you as quickly as possible. Please feel free to send us your order number, and we will assist you with the return and any other concerns you may have.
We appreciate your patience and understanding, and we are committed to making this right for you.
With best regards,
Oronova Customer Service
I really loved the texture and how…
I really loved the texture and how smooth it was. Love the dual functionality of it. Fun to use. Haven't hook it up to the app yet but looking forward to it. Would definitely recommend.
17 december 2024
Review zonder uitnodiging
Antwoord van Oronova
Dear Customer,
Hello!
Thank you very much for taking the time to share your thoughts with us. We’re delighted to hear that you are satisfied with our products!
We sincerely appreciate your feedback! If you have any questions or concerns, please feel free to reach out to us. We are here to assist you.
Warm regards,
Oronova Customer Service
I love it
I love it. Simple to use and definitely gets the job done. Will be buying more!!!
23 december 2024
Antwoord van Oronova
Dear Customer,
Hello!
Thank you very much for taking the time to share your thoughts with us. We’re delighted to hear that you are satisfied with our products!
We sincerely appreciate your feedback! If you have any questions or concerns, please feel free to reach out to us. We are here to assist you.
Warm regards,
Oronova Customer Service
The packaging was discreet
The packaging was discreet, and the product is convenient with its rechargeable feature. The simple instructions made it easy to start using right away. Overall, a practical and user-friendly experience.
16 december 2024
Review zonder uitnodiging
Antwoord van Oronova
Dear Customer,
Hello!
Thank you very much for taking the time to share your thoughts with us. We’re delighted to hear that you are satisfied with our products!
We sincerely appreciate your feedback! If you have any questions or concerns, please feel free to reach out to us. We are here to assist you.
Warm regards,
Oronova Customer Service
STAY AWAY FROM THIS COMPANY!
STAY AWAY FROM THIS COMPANY!! I ordered my products on December 2nd and never received them. Been in contact with customer service & getting the run around for a refund. DO NOT BUY FROM THIS COMPANY!!!! PLEASE LEARN FROM MY MISTAKE. If a deal seems to be too good to be true then it typically is, which I found out the hard way.
23 december 2024
Review zonder uitnodiging
Antwoord van Oronova
Dear Customer,
Hello!
Thank you very much for leaving us a review.
We are sorry to hear that you are not satisfied with your shopping experience. Could you please provide us with your order number? For cases of undelivered packages, most of our carriers offer delivery confirmation photos to assist customers in locating their packages. If the package is lost, as long as the carrier acknowledges the loss, we will either reship the item or issue a refund. Whatever the case may be, we will continue to assist you in locating your package or filing a claim for you. Please provide your order number so that we can assist you further in resolving this issue.
With best regards,
Oronova Customer Service
I ordered their product last week and…
I ordered their product last week and never received a confirmation; however, my credit card was charged. I then requested the order confirmation using their online chat, but still nothing. Why is my credit card charged if the product is out of stock? Please email me my shipping information for the opalsway. There is no customer support phone number. If they have one, they can post it here.
I have revised my review on Jan 7. I had looked at this product before and must have used my wife's email when I first saw it. The confirmation and receipt were sent to her email instead of mine, which spoiled her surprise. I entered mine when I purchased the product. It arrived the day after Christmas. As far as I could tell, it worked as advertised, but I don't think she has tried it out yet. It needs to charge overnight, so don't plan on opening it and using it immediately.
14 december 2024
Review zonder uitnodiging
Antwoord van Oronova
Dear Customer,
Hello!
Thank you so much for leaving us a review.
We have checked and found that your order was shipped the day after it was placed and is currently in transit. We typically send an email notification when the shipment is dispatched, but it may have ended up in your spam folder, which is why you might not have seen it. We have now re-sent the detailed tracking information for your order. Please kindly check your inbox. If you have any further questions, feel free to contact us by email, and we will be happy to assist you.
Thank you for your patience.
Best regards,
Oronova Customer Service
Order OR-29498
Order OR-29498
Tracking says delivered in mailbox. I didn't receive my packages nor is the tracking number associated with the Post Office. Immediately send full refund or send items. Hopefully this is not a scam as others have stated.
20 december 2024
Review zonder uitnodiging
Antwoord van Oronova
Dear Customer,
Hello!
Thank you very much for leaving us a review.
We are sorry to hear that you are not satisfied with your shopping experience. We have found that your order has been delivered, and the local logistics provider is USPS. We have already sent the details to your email. We will continue to assist you in locating your package.
Please reply to our most recent email so we can help resolve this issue.
With best regards,
Oronova Customer Service
My order.
Placed order on December 13 it is now the 19th and no word on shipping date.
19 december 2024
Review zonder uitnodiging
Antwoord van Oronova
Dear Customer,
Hello!
Thank you very much for leaving us a review. We sincerely apologize for the delay in shipping your package due to the product being out of stock. However, the purple version of the product is available and in stock.
I see that we have already contacted you directly regarding the exchange. Could you please respond to our most recent email? We would like to resolve this matter as soon as possible and ship your order promptly. If you have any further questions, feel free to email me anytime.
With sincere regards,
Oronova Customer Service
Ordered items on Dec 11th
Ordered items on Dec 11th, it is now Dec 18. Have yet to receive email confirmation on shipment. Very upset with Customer Satisfaction.
11 december 2024
Review zonder uitnodiging
Antwoord van Oronova
Dear Customer,
Hello!
Thank you very much for leaving us a review. We sincerely apologize for the delay in shipping your package due to the product being out of stock. However, we do have a similar product in stock.
I see that we have already contacted you directly regarding the exchange. Could you please respond to our most recent email? We would like to resolve this matter as soon as possible and ship your order promptly. If you have any further questions, feel free to email me anytime.
With sincere regards,
Oronova Customer Service
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