I order a product that was supposed to be delivered in two weeks. After 3 weeks and three emails later, the company said it would expedite the shipment. 10 days after that the product arrived. S... Toon meer
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Lees wat reviewers zeggen
I recently bought my wife a little present from Oronova, but when I received it it didn’t work. I immediately sent an email, with a video, showing them it didn’t work properly. To my surprise, I hea... Toon meer
Bedrijf heeft geantwoord
The product i received was defective - HOWEVER The customer service email was responded to within 24 hours even over the holidays. And within 2 days a replacement was on its way. The product is o... Toon meer
Bedrijf heeft geantwoord
DO NOT TRUST THIS COMPANY, sent faulty goods, do not accept returns at their cost, advertise as .co.uk website thinking you are buying from your own country, but then you have to return to USA or... Toon meer
Bedrijf heeft geantwoord
3,2
Gemiddeld
101 reviews
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Twin Rose Thrusting G…
I ordered the Twin Rose Thrusting G Spot Vibrator - Tongue Teasing & Vibrating. Oh my goodness, I am looking forward to a lot of fun times with this guy. I know from the few minutes I had between life stuff to test how it feels, I'm looking forward to hours of playtime.
I wish everyone in the house would go to sleep right now!
13 november 2024
Review zonder uitnodiging
Antwoord van Oronova
Dear Customer,
Hello!
Thank you so much for taking the time to share your thoughts with us. We’re thrilled to hear that you’re satisfied with our product! We will continue to work hard to improve and make our products even better. Your satisfaction is the goal we are constantly striving for.
We sincerely appreciate your feedback! If you have any questions, please feel free to contact us.
Oronova Customer Service
Mine has yet to charge
Mine has yet to charge. 74$ down the drain
7 november 2024
Review zonder uitnodiging
Antwoord van Oronova
Dear customer,
Hello!
Thank you very much for leaving us a review.
We are sorry to hear that you are not satisfied with your shopping experience. After reviewing your order, we can confirm that your package has been signed for. If there is an issue with the product, we will be happy to send you a replacement free of charge, and we hope to resolve your issue as soon as possible.
I see that we have already contacted you directly regarding this matter. Please reply to our most recent email so we can assist you further.
Warm regards,
Oronova Customer Service
Nice product
Nice product, good price with on time delivery, definitely will buy from you again
24 oktober 2024
Antwoord van Oronova
Dear Customer,
Hello!
Thank you very much for taking the time to share your thoughts with us. We’re delighted to hear that you are satisfied with our products!
We sincerely appreciate your feedback! If you have any questions or concerns, please feel free to reach out to us. We are here to assist you.
Warm regards,
Oronova Customer Service
Working well
Feels great! it came with discreet packaging the material is soft and easy to be cleaned. nice purchase
17 oktober 2024
Antwoord van Oronova
Dear Customer,
Hello!
Thank you very much for taking the time to share your thoughts with us. We’re delighted to hear that you are satisfied with our products!
We sincerely appreciate your feedback! If you have any questions or concerns, please feel free to reach out to us. We are here to assist you.
Warm regards,
Oronova Customer Service
Don't purchase anything from this…
Don't purchase anything from this company. They are a scam they don't ship on time they can't give you a location of your product or tell you when you will have it 74 dollars lost and I'm anybody that will listen don't buy from this site
30 oktober 2024
Review zonder uitnodiging
Antwoord van Oronova
Dear Customer,
Hello!
Thank you very much for leaving us a review.
We are sorry to hear that you are not satisfied with your shopping experience. Our website sends a confirmation email when an order is successfully placed and shipped, along with the tracking number. We have already requested the information from you, and once we receive it, we will further assist in resolving the issue. We look forward to your response.
With best regards,
Oronova Customer Service
I am happy with my purchase. I got exactly what I ordered
Got what I ordered and it was delivered the day they said
28 oktober 2024
Antwoord van Oronova
Dear Customer,
Hello!
Thank you very much for taking the time to share your thoughts with us. We are delighted to hear that you are satisfied with our logistics and shipping efficiency!
We sincerely appreciate your feedback! If you have any questions or concerns, please feel free to contact us. We are here to serve you.
Warmest regards,
Oronova Customer Service
I am still waiting for my package I…
I am still waiting for my package I ordered on October 18th, very poor shipping policy!!!
18 oktober 2024
Review zonder uitnodiging
Antwoord van Oronova
Dear Customer,
Hello!
Thank you very much for leaving us a review.
We are sorry to hear that you are not satisfied with your shopping experience. We have checked and found that your order has been delivered to the specified location and signed for. We have already sent you an email regarding this matter. If you have not received the package, please reply to us, and we will continue to follow up on the delivery status. We hope to resolve your issue as quickly as possible.
With best regards,
Oronova Customer Service
Mostly good experience, but not a fit for me.
Service was great. However of the 7 emails regarding my order, five showed a photo of the product front and center. I want emails to be more discreet.
Additionally, the $75 product does not fit my anatomy, so it was a waste of money for me.
21 september 2024
Antwoord van Oronova
Dear Customer,
Hello!
Thank you very much for taking the time to share your thoughts with us. We appreciate your feedback regarding the email receipt issue, and we will be more diligent in improving our email system. We sincerely apologize that our product did not fully meet your expectations, and we will continue to work on enhancing our product quality and usability.
Once again, we truly appreciate your feedback! If you have any questions or concerns, please feel free to reach out to us. We are here to assist you.
Warm regards,
Oronova Customer Service
Antwoord van Oronova
Dear Customer,
Hello!
Thank you very much for taking the time to share your thoughts with us. We’re delighted to hear that you are satisfied with our products!
We sincerely appreciate your feedback! If you have any questions or concerns, please feel free to reach out to us. We are here to assist you.
Warm regards,
Oronova Customer Service
Antwoord van Oronova
Dear Customer,
Hello!
Thank you so much for taking the time to share your thoughts with us. We are truly honored that our products have brought you and your partner joy; your support means the world to us.
Once again, we sincerely appreciate your feedback! If you have any questions or concerns, please feel free to reach out to us. We are here to assist you.
Warm regards,
Oronova Customer Service
masturbating and sex toy pleasure
I love masturbating and sex toys when they perform can be so delightful. This vibrator and clit sucker have been used at least once a day if not more! I adore the thrusting of the g spot combined with the clit stimulation. It is fun to have a partner use it on me when I’m tied up or handcuffed and have no control!!!
31 oktober 2024
Antwoord van Oronova
Dear Customer,
Hello!
Thank you so much for taking the time to share your thoughts with us.
We truly appreciate your kind feedback and are delighted to hear that you are happy with your order!
If you have any questions or concerns at all, please don’t hesitate to reach out. We’re here to help and are always happy to assist you.
Warmest regards,
Oronova Customer Care
GOOD,GOOD,GOOD
30 oktober 2024
Antwoord van Oronova
Dear Customer,
Hello!
Thank you so much for taking the time to share your thoughts with us.
We truly appreciate your kind feedback and are delighted to hear that you are happy with your order! If you have any questions or concerns at all, please don’t hesitate to reach out. We’re here to help and are always happy to assist you.
Warmest regards,
Oronova Customer Care
Excellent service!
30 oktober 2024
Antwoord van Oronova
Dear Customer,
Hello!
Thank you so much for taking the time to share your thoughts with us.
We truly appreciate your kind feedback and are delighted to hear that you are happy with your order! If you have any questions or concerns at all, please don’t hesitate to reach out. We’re here to help and are always happy to assist you.
Warmest regards,
Oronova Customer Care
NEVER,NEVER AGAIN WILL I ORDER
NEVER,NEVER AGAIN WILL I ORDER FOR THIS COMPANY IT IS NOT IN THE U.S. IT SHIPPED OUT OF CHINA THEY SENT ME NOTICED OF DELIVERY THEY SET IT OUT IN FROM OF OUR RESIDENT LOCKERS THEY DID NOT USE CODE TO PUT IN LOCKER SOMEONE STOLE MY PACKAGE AND THEY'RE NOT REFUNDING ME NEVER NEVER AGAIN $74.00 DOWN THE FREAKING DRAIN
7 oktober 2024
Review zonder uitnodiging
Ordered 2 items over £100 complete scum…
Ordered 2 items over £100 complete scum site should be taken down it’s all fake
4 september 2024
Review zonder uitnodiging
Antwoord van Oronova
Dear Customer,
Hello!
Thank you very much for leaving us a review.
We are sorry to hear that you seem dissatisfied with your shopping experience. Could you please let us know if you did not receive the product or if it arrived damaged and is not functioning? We want to resolve your issue as soon as possible.
I see that we have already contacted you directly regarding this matter. Please reply to our most recent email so that we can assist you in resolving this issue.
Warmest regards,
Oronova Customer Care
Lies about item location
Looks professional, but states warehouses are in US and EU which is a complete lie. Everything sent from China. Paid quite a lot of money and now cannot expect a product to reflect the high price paid. Doubt I will be able to use it as cannot trust ingredients list to be true/safe.
12 juli 2024
Review zonder uitnodiging
Antwoord van Oronova
Dear Customer,
Hello!
We are a Hong Kong company with warehouses in the United States and Europe. While we typically have products arrive from our U.S. and European warehouses, due to high demand for this product, we must restock from our warehouse in China.
We understand your concerns, and we assure you that our products are carefully selected, using skin-friendly silicone materials. Some products feature waterproof materials and magnetic charging. We typically guarantee an arrival time of 7-10 days.
If you have any questions, please feel free to contact us.
Thank you sincerely!
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