I order a product that was supposed to be delivered in two weeks. After 3 weeks and three emails later, the company said it would expedite the shipment. 10 days after that the product arrived. S... Toon meer
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Lees wat reviewers zeggen
I recently bought my wife a little present from Oronova, but when I received it it didn’t work. I immediately sent an email, with a video, showing them it didn’t work properly. To my surprise, I hea... Toon meer
Bedrijf heeft geantwoord
The product i received was defective - HOWEVER The customer service email was responded to within 24 hours even over the holidays. And within 2 days a replacement was on its way. The product is o... Toon meer
Bedrijf heeft geantwoord
DO NOT TRUST THIS COMPANY, sent faulty goods, do not accept returns at their cost, advertise as .co.uk website thinking you are buying from your own country, but then you have to return to USA or... Toon meer
Bedrijf heeft geantwoord
3,2
Gemiddeld
101 reviews
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I'm satisfied with the toy came in…
I'm satisfied with the toy came in today and I've been having a very pleasant day thank you orovona
18 december 2024
Review zonder uitnodiging
Antwoord van Oronova
Dear Customer,
Hello!
Thank you so much for taking the time to share your thoughts with us. We are delighted to hear that you are satisfied with our product! We will continue to optimize its features in order to provide you with an even better shopping experience.
We sincerely appreciate your feedback! If you have any questions or concerns, please don’t hesitate to contact us. We are always here to assist you. Wishing you a wonderful day!
With sincere regards,
Oronova Customer Service
Holds a charge
Holds a charge, has many options and is pretty quiet.
10 december 2024
Review zonder uitnodiging
Antwoord van Oronova
Dear Customer,
Hello!
Thank you so much for taking the time to share your thoughts with us. We are delighted to hear that you are satisfied with our product! We will continue to improve its features.
We sincerely appreciate your feedback! If you have any questions or concerns, please feel free to contact us. We are always here to assist you.
With sincere regards,
Oronova Customer Service
Antwoord van Oronova
Dear Customer,
Hello!
Thank you very much for taking the time to share your thoughts with us. We’re delighted to hear that you are satisfied with our products!
We sincerely appreciate your feedback! If you have any questions or concerns, please feel free to reach out to us. We are here to assist you.
Warm regards,
Oronova Customer Service
Still waiting on my order..
Still waiting on my order..
Order november 24th.. its now december 10th.. the order is coming from China and I understand it may take some time.. I just wish this was posted on the website. If I dont reveive my order in the next week or two, I will be filing a dispute with my bank if I am not able to be refunded. Thank you
10 december 2024
Review zonder uitnodiging
Antwoord van Oronova
Dear Customer,
We sincerely apologize for the delay in your order. Due to high demand during the holiday season, some items were out of stock, causing the delay. We are happy to inform you that your order is now on its way and should arrive within 3-5 days. The tracking information has been sent to your email.
We are working to improve our inventory and shipping processes to prevent future delays. Normally, our shipping times are faster.
Thank you for your understanding and patience. We truly appreciate your feedback and will use it to improve our service.
Best regards,
Oronova Customer Service
Disgusting experience with this…
Disgusting experience with this company. Ordered on the third of December two items. A week later began receiving emails that they had noticed the items were out of stock and asking me to give them time to restock in order to fulfill order on two different separate occasions. Did so. Then after several days passed I was told to substitute for replacement items, again did so. Paid for the difference as well after having been offered TWICE 20% and 10% off discounts for future purchases,they wouldn't apply it. At the time that I write this review,they were also trying to LIMIT the characters I could input in review. It is a disgusting experience and disgusting company. I will go through all ends necessary if this order does not get fulfilled within the next week. I have everything documented. Screenshot everything , emails and chats through their medicore chat service system on their website that they love redirecting you to. Extremely dissatisfied with this place. Save yourself the hassle ladies.
10 december 2024
Review zonder uitnodiging
Antwoord van Oronova
Dear Customer,
We sincerely apologize for the unpleasant shopping experience you’ve had. Due to stock issues, your order experienced several adjustments and delays, and we deeply regret the inconvenience this has caused.
We have successfully processed the product replacement and will ship it as soon as possible. Your order tracking number has been sent to you, and you can check the latest updates on your shipment.
We genuinely hope to improve our services and provide you with a more satisfying experience. If you have any concerns or further questions, please feel free to contact us, and we will do everything we can to resolve the issue for you.
Once again, we apologize for the inconvenience you've experienced and appreciate your understanding and patience.
Best regards,
Oronova Customer Service Team
NO CONFIRMATIOM
I PLACED AN ORDER AND NEVER RECEIVED AN COFIRMATION EMAIL. MY CREDIT CARD WAS CHARGED.
9 december 2024
Review zonder uitnodiging
Antwoord van Oronova
Dear customer,
Hello!
Thank you very much for leaving us a review. It seems that the previous order confirmation email might have been sent to your spam folder. We have resent it to you; could you please check and confirm?
Warmest regards,
Oronova Customer Service
product ordered/not received
I ordered This is product on November 28 of 2024,, it is now November 9 and I still have not received any order. I have asked for a refund but they keep giving me the runaround. I have tracked the packages and learned that the product never left the warehouse for several days after I had ordered the product. This is a scam.
I wish someone could read this and learn from my mistakes
9 december 2024
Review zonder uitnodiging
Antwoord van Oronova
Dear customer,
Hello!
Thank you very much for leaving us a review. We have checked your order and email, and we've been in contact with you regarding this matter. After verification, we found that the issue was related to the logistics. We have arranged for a replacement shipment for you, and the latest solution has been sent to your email. Please have a look and confirm.
Warmest regards,
Oronova Customer Service
Antwoord van Oronova
Dear Customer,
Hello!
Thank you very much for leaving us a review.
We are sorry to hear that you're dissatisfied with your shopping experience. Please rest assured that we are actively working to resolve the issue. If the wrong item was delivered, we will either resend the correct product or issue a refund. Currently, the carrier is investigating the matter, and it will take 1-2 business days for confirmation.
We have been in continuous contact with you regarding this issue, and we truly hope to resolve it to your satisfaction. Please be assured that a clear solution will be provided.
Best regards,
Oronova Customer Service
Antwoord van Oronova
Dear Customer,
Hello!
Thank you so much for taking the time to share your thoughts with us. We’re thrilled to hear that you’re satisfied with our product! We will continue to work hard to improve and make our products even better. Your satisfaction is the goal we are constantly striving for.
We sincerely appreciate your feedback! If you have any questions, please feel free to contact us.
Oronova Customer Service
I just placed a very expensive order a…
I just placed a very expensive order a few hours ago and I didn’t even get a shipping or tracking number seems kind of suspicious I’m worried I might’ve gotten scammed there’s also no other information about this website
8 december 2024
Review zonder uitnodiging
Antwoord van Oronova
Dear Customer,
Hello!
Thank you very much for leaving us a review.
Could you kindly provide us with more information about your order, such as your email address or order number? You can also send an email to info@oronova.com, and we will respond to you as soon as we receive it. We look forward to hearing from you and are eager to assist in resolving any issues.
Best regards,
Oronova Customer Service
I got scammed
Placed my order November 23rd. Confirmed my order but no tracking information and no response from the company! I fear I got scammed!!!
6 december 2024
Review zonder uitnodiging
Antwoord van Oronova
Dear Customer,
Hello!
Thank you very much for leaving us a review.
We have located your order, and it shows that it has already been shipped. We apologize for the inconvenience caused by the increased number of orders during the holiday period, which led to some items being out of stock. We will continue to urge our logistics team for updates. The latest tracking information has been sent to your email.
With our sincerest regards,
Oronova Customer Service
Antwoord van Oronova
Dear Customer,
Hello!
Thank you so much for taking the time to share your thoughts with us. We’re delighted to hear that you’re satisfied with our customer service!
We sincerely appreciate your feedback and will continue working to improve our services. Should you have any questions or concerns, please don’t hesitate to contact us. We are always here to assist you.
With our sincerest regards,
Oronova Customer Service
Fast shipping and good pricing
25 november 2024
Antwoord van Oronova
Dear Customer,
Hello!
Thank you very much for taking the time to share your thoughts with us. We’re delighted to hear that you are satisfied with our products!
We sincerely appreciate your feedback! If you have any questions or concerns, please feel free to reach out to us. We are here to assist you.
Warm regards,
Oronova Customer Service
Antwoord van Oronova
Dear Customer,
Hello!
Thank you very much for taking the time to share your thoughts with us. We’re delighted to hear that you are satisfied with our products!
We sincerely appreciate your feedback! If you have any questions or concerns, please feel free to reach out to us. We are here to assist you.
Warm regards,
Oronova Customer Service
My friend's recommended this...
My friend got this same toy & told me about it, it is amazing, I may never leave my bedroom!
2 december 2024
Antwoord van Oronova
Dear Customer,
Hello!
Thank you so much for taking the time to share your thoughts with us. We’re thrilled to hear that you’re satisfied with our product! We will continue to work hard to improve and make our products even better. Your satisfaction is the goal we are constantly striving for.
We sincerely appreciate your feedback! If you have any questions, please feel free to contact us.
Oronova Customer Service
Placed an order on the 14th november.
Placed an order on the 14th november.
Order confirmed but no tracking number no shipment details. No response to emails. Absolutely joke!
14 november 2024
Review zonder uitnodiging
Antwoord van Oronova
Dear Customer,
Hello!
Thank you very much for leaving us a review.
We’re sorry to hear that you were not satisfied with your shopping experience. After reviewing the recent emails, we were unable to find any correspondence from you. We have sent you a new email and confirmed that your order has been shipped, with an expected delivery in 3-6 days. We sincerely apologize for the delay, as the product was out of stock. We are actively working to make up for the inconvenience caused. We have already reached out to you via email with more details and look forward to your reply.
With our sincerest regards,
Oronova Customer Service
Incredible products with excellent…
Incredible products with excellent customer service.
26 november 2024
Antwoord van Oronova
Dear Customer,
Hello!
Thank you so much for taking the time to share your thoughts with us. We’re thrilled to hear that you’re satisfied with our product! We will continue to work hard to improve and make our products even better. Your satisfaction is the goal we are constantly striving for.
We sincerely appreciate your feedback! If you have any questions, please feel free to contact us.
Oronova Customer Service
Antwoord van Oronova
Dear Customer,
Hello!
Thank you so much for taking the time to share your thoughts with us. We’re thrilled to hear that you’re satisfied with our product! We will continue to work hard to improve and make our products even better. Your satisfaction is the goal we are constantly striving for.
We sincerely appreciate your feedback! If you have any questions, please feel free to contact us.
Oronova Customer Service
Antwoord van Oronova
Dear Customer,
Hello!
Thank you so much for taking the time to share your thoughts with us. We’re delighted to hear that you’re satisfied with our product! We will continue working hard to improve and make our products even better. Your satisfaction is the goal we are constantly striving for. If you have any suggestions, please feel free to share them with us, and we will work on making improvements.
We sincerely appreciate your feedback! If you have any questions, please don’t hesitate to contact us.
Oronova Customer Service
Excellent buying experience...
Just wanted to say this was my first purchase and the entire ordering process through delivery was excellent! The product I purchased was a gift for a friend, she was overwhelmed how great this product truly is, top quality and delivers as promised.
20 november 2024
Antwoord van Oronova
Dear Customer,
Hello!
Thank you so much for taking the time to share your thoughts with us. We’re delighted to hear that you’re satisfied with our customer service!
We sincerely appreciate your feedback and will continue working to improve our services. Should you have any questions or concerns, please don’t hesitate to contact us. We are always here to assist you.
With our sincerest regards,
Oronova Customer Service
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