Outsiders StoreReviews 

Ordered some trainers, DPD went to the wrong house usual lunatics involved. Phoned up outsider's to get the trainers sent to Liverpool store so took a few days to arrive great service all sorted.

I bought a 'Stan Ray Tropical Men's Jacket' for a suspiciously low price of £62.50. These things are £150 elsewhere. I panicked after purchase thinking it was a scam. Just received the parcel and it's 100% legit.

Also, they send you the whole 'tracked parcel' thing which is assuring. Not sure about returns or whatever, but in this case, I won't need to be doing that.

Came on time. Fully tracked. Regular emails from the company. The product is perfect.

****avoid**** terrible customer service
I returned an item 6 weeks ago which they signed to confirm receipt and still no refund
Constant ignoring of chasing mails
Would not recommend in the slightest

My order never arrived, DPD investigation opened and closed, yet still no resolution of product received or refund.
I’ve been waiting a month since this has happened and was being super patient and understanding. Now it’s just a joke. Had concerns whether the company was actually real or not and thought next day delivery during Christmas period was too good to be true. Wouldn’t trust.customer service just pars you off and make you wait for nothing!

Good stuff, free returns is always a bonus and they processed my return of a bad fitting cap very quickly A+

Amazing online customer service by a man called Ollie. Quick responses and went above and beyond to help solve a problem. This is the first time I've used Outsiders store but will 100% be using again mainly due to the friendly and helpful service I received. Cannot thank him enough for getting my items for me in time for my holiday.

Got some great bargains in the sale & Pete provided brilliant communication.
5 Stars, Thank You

Received great customer service from the staff at outsiders store. I can recommend them.

First time using Outsiders Store. Ordered a North face coat that was out of stock on the North Face website. It arrived within a couple of days and got it cheaper than the the official website of North Face. Impressed and would shop here again.

I ordered over £500 of kit that didn't arrive. Upon ringing to find out the wheres about of my items, they blamed the courier service, and now left without any items. What a waste of time. I have now been given a refund.

Great stuff. Ordered the last couple of North Face Himalayan coats that are out of stock absolutely everywhere. Only thing I would point out is that they were selling a fair bit higher than the North Face sale price, but really and truly, the coat is in ridiculous demand so not surprising. First coat arrived in less than two days, the next one within 3-4 days. DPD send a text to let you know when they're coming. Only criticism is that returns should really be free - they cost around £5 and the customer is liable until they receive the package. Otherwise, great.

Absolutely brilliant
Ordered a green north face nuptse 700 coat, this was the only website it was still available on so i was very happy, delivery was free and it came literally the next day, absolutely perfect. After a number of bad experiences with other sites such as JD sports in the last while, I was so happy with the service and the quick delivery, this site is the perfect example of how online shopping should be done.
Student discount would still be nice though:D

Came very quickly emailed me through the process no complaints ordered a lovely jacket and very happy with it, thankyou

They sent my parcel to the billing address instead of the shipping address, and when I contacted their customer service team (Jodie S) she just said “we don’t have a service to pick it up and deliver it to the correct address” and then blamed Royal Mail for delivering it. I said I would sort it myself but would like to be refunded for the postage costs, which she said they would do, but they have since been ignoring my emails. Basically, they messed up and left it to me as the customer to fix their mistake and pay for it myself. Would not recommend buying from this site.

Great overall. Nice website and social media accounts. Purchased a TNF jacket from the store, came promptly and even better it was not sent with Hermes (who are dreadful)

Just wanted to say what great customer service.... I had from Petya in kings x branch on Sunday, I knew what I wanted but couldn’t quite find it.
She was helpful, patient and calm.
She bought all the jackets in my size, so I could try them and choose I’m very fussy. Best customer service I have had since after lockdown, if I decide to go for the two I narrowed down.
I would have no hesitation on going back to see Petya, great asset to you company.
Petya keep up the good work, great customer service is hard to come by these days. ;)))

Brilliantly curated store with a newsletter I actually look forward to receiving - fast delivery in a really well presented parcel (!).