Outsiders StoreReviews 

Good advice on from the guys in store when looking for a new jacket. Would recommend.

Terrible service took my money and didn't have the product instock then lied and said they can get it from another branch as they had it instock and would have it sent straight to me on the day the trainers was ment to be delivered i called to find out they didnt have them atall AVOID!!!!!!!

I had ordered a very expensive CAYL jacket several months ago and the zip came off the front. Could no longer find the email or order details so called up and spoke with the most helpful person that has ever worked in customer service. Under 2 days later I am wearing the new replacement jacket. I honestly don't know if some of the reviews on here are even for the same company. First-class service from Outsiders returns. Will definitely use them again in full confidence. Thank you

Same as other reviews, product claimed to be in stock but received an email from them informing me they couldn't find it in their inventory.

Slow to inform and now the item is out of stock elsewhere. Very disappointing.

If you want your order guaranteed, place it elsewhere.

Review is for website but...Had an issue with a wrong pair of shoes being sent out, but honestly Stefan in the contact dept was so so great and a pleasure to deal with this wasn't a problem at all. He instantly sent our a QR code so I could send back and my correct size and model were out straight away. The chat back and forth was very personal and made up for everything, apologetic and positive. He followed up to check in that all had been OK and asked about the shoes and how they'd got on over wet weekend etc. Real people who care about the clothes, selling some of the best garms about, everything looks so good and is of the highest quality. My boots have been a treat to wear. Thanks Stefan

Ordered/paid for the item only to receive no update for over a week on the status of the order. Contacted the store and they advised they had had issues “trying to source” the item they had already sold me? Pathetic customer service received after I raised the issue, whereby they tried to steer me away from email and said I needed to phone them to arrange my refund. Avoid like the plague, just a drop-ship company that sells items they do not actually have in stock.

FALSE ADVERTISING FOR LIMITED EDITION TRAINERS THAT THEY DON'T ACTUALLY HAVE. TERRIBLE - AVOID AT ALL COSTS.

Took a whole week for them to let me know that they didn't ever actually have the item - obviously using some kind of drop ship model and doubt their have genuine connections with suppliers. Cowboys and con artists

I ordered two pairs of shoes - the courier lost them. Outsiders said the courier (DPD) would need to investigate and they'd let me know in 6 days. I've been patient and have waited - 6 days have passed and no resolution. Tried to call numerous times today but no response. DON'T BUY FROM HERE - THEY TAKE THE P*SS!

I bought Kavu women’s clothing on sale: great sale price, website easy to navigate, fast delivery and outer packaging no plastics. Overall very happy with my purchases and experience, I will happily buy from Outsiders again.

I ordered the Mens Northface Gilet yesterday and received it today.
Delivery was fast.
Delighted with my purchase.

The hat I ordered was a different colour than advertised online. Despite returning the item for a refund, Outsiders Store took it upon themselves to process an exchange. The next hat I received was the exact same as the one I already returned.

I ordered a Patagonia fleece. When it arrived I tried it on and it didn’t fit properly. I also felt the zip was a bit catchy when trying to zip it up. When I processed the return I mentioned this. Now they won’t refund my money until they investigate what caused the zip to stick. Not impressed and won’t order from them again.

No sign of order. No reply to email.

Ordered a Summer House from them and everything was great. Unfortunately I was unable to construct the Summer house for a few months and when I started there were quite a few small things missing, felt nails glazing nails etc and I unfortunately cracked one of the glass panes using thicker gauge nails than those provided, as I had run out, ie they had not provided the numbers as per the instructions to construct the summer house. I contacted them about various shortages and also asked for a replacement glass. In summary they said I had waited too long to construct and make a complaint but said they would get back to me but never did. Ok when they want your order but no help after sales if you have a problem. Very poor attitude which would make me shop elsewhere in future.

Placed an order for a jacket. Received an email from the courier (DPD Local) five days later saying that it would be delivered with a one hour delivery window. I immediately received another email saying that it had been delivered with a very blurry photo. The jacket hadn’t been delivered at all.

Contacted Outsiders customer service who were helpful and responsive. However they told me that I’d have to wait for DPD’s internal investigation to be completed before a replacement could be sent. I wasn’t happy about this - by that point I’d already waited nearly one week for a fairly expensive item (for me at least) with no indication when it would be delivered. I asked if a replacement could be sent and was eventually told that this would happen.

Nearly one week later (i.e. 2 weeks after the original order was placed) I still hadn’t received anything so contacted customer service again. They told me that they were still waiting for DPD to complete its investigation and a replacement would be sent. As such, when they’d told me that a replacement would be sent one week earlier, this clearly didn’t happen.

In the end, I’ve asked for a refund. I’m not particularly happy that I have had to wait whilst DPD completes an internal investigation; I didn’t choose to use DPD (it is contracted by Outsiders) and it’s the retailer’s obligation to make sure that the product is delivered to the customer. Given the value of the item, I think the retailer should have sent a replacement as soon as the loss was reported.

After trying without success to buy my shoes from shops I already knew, I found outsiders online. Good website, good communication, fast delivery. Happy customer.

Ordered a pair of Lomer shoes. Order placed, confirmation received, full updates about dispatch and delivery next day.
What more could a customer wish for?
This is a great store with a customer based focus and fair prices.

Would have given zero stars if possible.Placed order last weekend,no sign of order being delivered,just said being processed when I tried tracking it.Got an email today saying sorry but item out of stock.Second time this has happened with this company and I will be avoiding in the future.

Superb and Excellent service from the manager and all the staff at the London store - very helpful and knowledgeable on the brands and technical details of the products - would highly recommend