Unbeatable value gets Package Pets 5 stars. If I have a complaint it is that there is usually at least one thing I want to purchase out of stock but with such competition beating prices it isn’t surpr... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Trixie mice I ordered these from Package Pets on Ebay, I had contacted them as I only wanted the black mice, my kitten gets really depressed when he loses his mouse and asked if it was possible to ha... Toon meer
Quick delivery and items just as described. Was a little dubious given some of the reviews but I paid with PayPal and had no issues, my parcel was delivered two days after ordering (I selected free 3-... Toon meer
Bedrijf heeft geantwoord
No customer focus here, package cage delivered, misshapen and spacing of bars in some parts just not right. Sellers looked at photos and said they could still be put together, and failed to respond to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Package Pets have been trading for over 25 years and have a wealth of experience within the industry, priding ourselves on our knowledge and experience with all types of animals. We sell a wide range of leading high street brands such as Goodboy, Rosewood, Johnsons, Supreme, Beaphar, Trixie and much more!
Contactgegevens
Unit G21, The Avenues, NE11 0NJ, Gateshead, Verenigd Koninkrijk
- Freephone: 0800 028 3880
- sales@packagepets.com
- packagepets.com
4,4
Uitstekend
227 reviews
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Antwoord van Package Pets
Hi Tony,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear you and your order arrived quickly.
Have a great day!
Item was good quality
Item was good quality, just as I expected. It was difficult to unwrap as very tightly bound but I appreciate this was to minimise damage in transit.
28 augustus 2023
Antwoord van Package Pets
Hi Annette,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. We do wrap things as best as we can to avoid damage in transit.
Have a great day!
Hamster cage parts missing . Not fit for purpose
Hamster cage - not fit for use.
We started to put the cage together ,
there are no clips on the frame
The tubes don’t fit together properly
The door pops open so easy so it is not fit for use .
I’m extremely disappointed with the item . I had purchased it for my grandson , who is also disappointed
27 augustus 2023
Review zonder uitnodiging
Antwoord van Package Pets
Hi Debbie,
So sorry to hear you feel this way about the item you ordered. We do not receive many problems for this item but we will review whether we stock it going forward if it is giving customers a negative expereince.
Thanks
Antwoord van Package Pets
Hi GW,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear you are happy with pricing and speed of delivery.
Have a great day!
Wrong items delivered but corrected
Wrong items delivered. I ordered valerian drops and received treats instead. One if my cats is sick and stressed and valerian drops work really well. She cannot eat biscuit treats as she has a mouth problem. We ran out of drops today and can't get any locally. I phoned Phillips Pet Supplies, who packaged the items, and left a message last Friday and today, but no response as yet. I was contacted by Package Pets and they had the correct order sent to me within 48 hours. This was very helpful. Too late for my sick cat but very useful for our other cat, who is nervous since he lost his companion. Very good and effective treatment for anxious cats.
23 juli 2023
Antwoord van Package Pets
Hi Grace,
Thank you so much for taking time out of your day to update your review after initially leaving a 1 star review. Again, we apologize for sending out the incorrect item due to an oversight by our warehouse partner but we did our best to quickly rectify the issue.
Best regards,
David
Antwoord van Package Pets
Hi Andrew,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear you are happy with our customer service!
Have a great week!
Excellent service
Excellent service ,
Ordered a few times , for the orka ball , my little cross westie / patterdale loves his ball , I always carry a spare
2 juli 2023
Antwoord van Package Pets
Hi Hart,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear you are happy with the orka ball!
Have a great week!
Antwoord van Package Pets
Hi Andrew,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear you are happy with delivery and ease of placing orders.
Have a great week!
Antwoord van Package Pets
Hi Wendy,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear you are happy with the ease of use of our website and speedy delivery.
Have a great weekend!
Great Service
Great Service . Very quick . Just one of the seed bars was broken in half .
25 juni 2023
Antwoord van Package Pets
Hi Jane,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear you are happy with our service and sorry to hear one of your seed bars were broken. We will pass this over to our customer support team to investigate.
Have a great week!
Antwoord van Package Pets
Hi Elise,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear you are happy with our competitive prices and delivery times
Have a great week!
Great company
Great company glad I found them. Great prices and always fast delivery could not ask for any more. I have been ordering a while now and in all that time ive only had one issue which a quick message resolved. No complaints from me at all
1 juni 2023
Antwoord van Package Pets
Hi Luby,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear you are happy with our competitive prices and delivery times
Have a great week!
Five Star Service
Seller really helpful when I wanted to make changes to my order. Prompt refund. Excellent quality items and fast postage. Highly recommended to all small animal owners!
29 mei 2023
Antwoord van Package Pets
Hi Emma,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear you are happy with our service and range of small animal products!
Have a great week!
Excellent service….
4 juni 2023
Antwoord van Package Pets
Hi Anne,
Thank you so much for taking time out of your day to leave us a review we really appreciate this!
Have a great week!
Fast and fair
Really like this company. They seem to have products that I can't find other places and they are very reasonably priced. Look here before you buy from experience retailers
4 juni 2023
Antwoord van Package Pets
Hi Helen,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear you like our product range and find our pricing is fair!
Have a great week!
Antwoord van Package Pets
Hi Kalli,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear your hamster is enjoying their new wheel
Have a great week!
The order came on time my budgies love…
The order came on time my budgies love your seed I would recommend to friends and family I would definitely buy again
31 mei 2023
Antwoord van Package Pets
Hi there,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear your budgies are liking their new seed!
Have a great week!
Antwoord van Package Pets
Hi Vanessa,
Thank you so much for taking time out of your day to leave us a review we really appreciate this!
Have a great week!
Fast despatch and receipt of goods,and…
Fast despatch and receipt of goods,and received in good condition
30 mei 2023
Antwoord van Package Pets
Hi Val,
Thank you so much for taking time out of your day to leave us a review we really appreciate this!
Have a great weekend!
Antwoord van Package Pets
Hi Alex,
Thank you so much for taking time out of your day to leave us a review we really appreciate this!
Have a great weekend!
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