Unbeatable value gets Package Pets 5 stars. If I have a complaint it is that there is usually at least one thing I want to purchase out of stock but with such competition beating prices it isn’t surpr... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Trixie mice I ordered these from Package Pets on Ebay, I had contacted them as I only wanted the black mice, my kitten gets really depressed when he loses his mouse and asked if it was possible to ha... Toon meer
Quick delivery and items just as described. Was a little dubious given some of the reviews but I paid with PayPal and had no issues, my parcel was delivered two days after ordering (I selected free 3-... Toon meer
Bedrijf heeft geantwoord
No customer focus here, package cage delivered, misshapen and spacing of bars in some parts just not right. Sellers looked at photos and said they could still be put together, and failed to respond to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Package Pets have been trading for over 25 years and have a wealth of experience within the industry, priding ourselves on our knowledge and experience with all types of animals. We sell a wide range of leading high street brands such as Goodboy, Rosewood, Johnsons, Supreme, Beaphar, Trixie and much more!
Contactgegevens
Unit G21, The Avenues, NE11 0NJ, Gateshead, Verenigd Koninkrijk
- Freephone: 0800 028 3880
- sales@packagepets.com
- packagepets.com
4,4
Uitstekend
227 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
My dog really loves them.🐶😊
24 april 2023
Antwoord van Package Pets
Hi Paula,
Thank you so much for taking time out of your day to leave us a review we really appreciate this! Glad to hear your dog is enjoying their choc mice 😊
Have a great week!
Good choice of teats and are exactly…
Good choice of teats and are exactly what is described on the website. Quick delivery
23 april 2023
Antwoord van Package Pets
Hi David,
Thank you so much for taking time out of your day to leave us a review we really appreciate this!
Have a great weekend!
Always excellent service and such a…
Always excellent service and such a hige choice of products
27 april 2023
Antwoord van Package Pets
Hi Melissa,
Thank you so much for taking time out of your day to leave us a review we really appreciate this!
Have a great weekend!
Antwoord van Package Pets
Hi Craig,
Thank you so much for taking time out of your day to leave us a review we really appreciate this!
Have a great day!
Quick next day delivery
Quick next day delivery, quality products. My gerbils were very pleased with their toys.
24 april 2023
Antwoord van Package Pets
Hi Crystal,
Thank you so much for taking time out of your day to leave us a review we really appreciate this!
Have a great day!
Antwoord van Package Pets
Hi Robert,
Thank you so much for taking time out of your day to leave us a review we really appreciate this!
Have a great weekend!
Fast and efficient delivery
Fast and efficient delivery. Ordered on the 4th and came on the 6th.
6 februari 2023
Antwoord van Package Pets
Hi Rach,
Thank you so much for taking time out of your day to leave us a review we really appreciate this!
Have a great day!
Antwoord van Package Pets
Hi Eleanor,
Wow! Thank you so much for taking the time to leave us a review on trust pilot we really appreciate this!
Best regards,
David
Excellent service and prices
Excellent service and prices
Will use this company again
25 januari 2023
Review zonder uitnodiging
Antwoord van Package Pets
Hi Denise,
Wow! Thank you so much for taking the time to leave us a review on trust pilot we really appreciate this!
Best regards,
David
Nice mix of dog food
Nice mix of dog food, treats and biscuits on this site. This delivery was well packed, although I did have a few broken dog biscuits which could have been down to delivery. Would order again of course. This is just one of many packages I have had from this company.
31 januari 2023
Antwoord van Package Pets
Hi Michelle
Wow! Thank you so much for taking the time to leave us a review on trust pilot we really appreciate this!
We will certainly look into more robust packaging for our dog biscuits but with them being biscuits I think there is always a chance of some breaking in the postage system.
Best regards,
David
Unbeatable value gets Package Pets 5…
Unbeatable value gets Package Pets 5 stars. If I have a complaint it is that there is usually at least one thing I want to purchase out of stock but with such competition beating prices it isn’t surprising. Always my first port of call when I need to stock up on hamster supplies.
31 januari 2023
Antwoord van Package Pets
Hi Becky,
Wow! Thank you so much for taking the time to leave us a review on trust pilot we really appreciate this.
We recently changed our stock management system and it has been a nightmare for stock levels being wrong but we are working hard to improve with out of stocks.
Best regards,
David
DO NOT DEAL WITH THIS COMPANY
DO NOT DEAL WITH THIS COMPANY! Not only did they send me the incorrect items I ordered, unlike any other company who would quickly send you the correct items. They made me go through lots hassle of sending three little packages rabbit through back, and then waited a week to wait my reply if I still wanted my original order.
I have now been waiting nearly a month for extra food for my rabbits, which would have been very much appreciated in the freezing weather we have had.
3 december 2022
Review zonder uitnodiging
Antwoord van Package Pets
Hi Kate,
We accept fault for sending you the wrong item's initially we take full responsibility for this. We fell way below our standards and we apologize profusely. We can see a refund was issued upon your request.
Regards,
David
I order treats for my rabbits on a…
I order treats for my rabbits on a monthly basis from package pets and have never had a bad experience
Cheapest I have found for the treats I buy and nice quick delivery
11 november 2022
Review zonder uitnodiging
Antwoord van Package Pets
Hi there,
Wow! Thank you so much for taking the time to leave us a review on trust pilot we really appreciate this!
Best regards,
David
Disappointed with the pigeon corn…
Disappointed with the pigeon corn ordered not very much corn in each pack made up with other feed
29 september 2022
Review zonder uitnodiging
Antwoord van Package Pets
Hi Julie,
Sorry to hear you have had this experience with your order of pigeon corn, we will certainly review the product and if we find that the mix is below standards we will seek an alternative.
Best regards,
David
Ordered bunny treats
Ordered bunny treats. Fabulous price. My experience has been 100% positive.
Delivered quickly by DPD. Thank you
24 september 2022
Review zonder uitnodiging
Antwoord van Package Pets
Hi Fiona,
Wow! Thank you so much for taking the time to leave us a review on trust pilot we really appreciate this!
Best regards,
David
Disappointed with service
I ordered Johnsons4flea tablets from this company through Amazon but was sent the wrong item. Managed to contact them and they said they will send the correct item. Now nearly three weeks and no signs so contacted Amazon and they have refunded me for non receipt.
17 augustus 2022
Review zonder uitnodiging
I purchased cage fronts from here two…
I purchased cage fronts from here two months ago and they said that they could not supply with them because I am living in Ireland. They took the money from my account no problem but still have not refunded the money. I've emailed them each week since and they have not yet replied.
Very unreliable company. Anyone reading this from Ireland don't order anything, they'll fleece you.
11 juli 2022
Review zonder uitnodiging
Antwoord van Package Pets
Hi Eugene,
Sorry to hear you have had this experience with us.
Sadly, we do not post to Rep. Ireland unless it has been organized prior to the order being placed. We were not sure how you were able to place the order and select DHL UK mainland delivery. We did issue a refund upon your email to us however as the payment was made with an e-cheque we had to wait until it cleared to issue a refund. Once the e-cheque cleared a full refund was issued.
We have since implemented a change to the website to stop this happening in future. Again, we are sorry you had this experience with us.
Regards,
David
Happy dog x
One item was missing but they refunded me and were very friendly. The other treats were great and my dog was very happy.
7 juli 2022
Review zonder uitnodiging
Antwoord van Package Pets
Hi Banana buttons,
Wow! Thank you so much for taking the time to leave us a review on trust pilot we really appreciate this! We were changing systems around this time so the stock levels sadly weren't 100% accurate which is why we were unable to send one of the ordered items.
Best regards,
David
Wrong thing delivered
How hard can it be to put the correct dog toy in an envelope ? For PPets very is the answer. Go somewhere else & get what you ordered
15 april 2022
Review zonder uitnodiging
Antwoord van Package Pets
Hi Paul,
We are sorry for sending you the incorrect item due to a warehouse oversight. We can see that a prepaid returns label was provided upon your request of a full refund which we can see was issued a few day after the prepaid label was sent.
Regards,
David
First time used this company
First time used this company, I am very impressed, no nonsense just good prices and excellent delivery, thank you, I will be a returning customer
7 april 2022
Review zonder uitnodiging
Antwoord van Package Pets
We're so pleased to hear you have a positive experience with us! We are also glad to hear that you will be choosing Package Pets again and look forward to supplying your pet with more pet goods, going forward.
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