Unbeatable value gets Package Pets 5 stars. If I have a complaint it is that there is usually at least one thing I want to purchase out of stock but with such competition beating prices it isn’t surpr... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Trixie mice I ordered these from Package Pets on Ebay, I had contacted them as I only wanted the black mice, my kitten gets really depressed when he loses his mouse and asked if it was possible to ha... Toon meer
Quick delivery and items just as described. Was a little dubious given some of the reviews but I paid with PayPal and had no issues, my parcel was delivered two days after ordering (I selected free 3-... Toon meer
Bedrijf heeft geantwoord
No customer focus here, package cage delivered, misshapen and spacing of bars in some parts just not right. Sellers looked at photos and said they could still be put together, and failed to respond to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Package Pets have been trading for over 25 years and have a wealth of experience within the industry, priding ourselves on our knowledge and experience with all types of animals. We sell a wide range of leading high street brands such as Goodboy, Rosewood, Johnsons, Supreme, Beaphar, Trixie and much more!
Contactgegevens
Unit G21, The Avenues, NE11 0NJ, Gateshead, Verenigd Koninkrijk
- Freephone: 0800 028 3880
- sales@packagepets.com
- packagepets.com
4,4
Uitstekend
227 reviews
Vraagt klanten om een review
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Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Avoid this company
My daughter ordered a green and blue hamster cage and was sent a damaged pink cage.
There is no phone number to contact and we had to search the website and go on the privacy policy to find an address.
My daughter has still not received a reply to her emails, and neither have I from FB messenger.
Shoddy goods and they make it deliberately difficult to contact them. The only paperwork is a packing sheet, again with no contact details.
AVOID this company
12 maart 2022
Review zonder uitnodiging
Antwoord van Package Pets
Dear Mr Mills,
Hi Kate,
We accept fault for sending you the wrong item initially we take full responsibility for this. We fell way below our standards and we apologize profusely. We have searched and searched nut cannot find any contact from you. Please email us at sales@packagepets.com or use the contact us form on our website.
Regards,
David
Do NOT buy from this company
Do NOT buy from this company. I bought and paid for dog treats and got no confirmation of purchase. I then followed with phone calls to an answerphone and emails with NO response. I am not sure this company even exists.
3 maart 2022
Review zonder uitnodiging
Antwoord van Package Pets
Hi Keith, we responded to you on the 1st Feb, please have another look over your emails. We will be more than happy to rectify this.
Great Company
I am so happy, I have ordered several times from Package pets always fast delivery and great vaule. They keep you informed from order to delivey I can't praise these guys enough.
24 februari 2022
Review zonder uitnodiging
Antwoord van Package Pets
Hi Lisa, thanks for the positive feedback! We appreciate you choosing Package Pets on so many occasions and hope to continue supplying your pet goods, going forward.
Good service
A puppy blanket that I had ordered got lost in transit. On informing Package Pets I received a prompt and courteous reply and a replacement blanket was sent out straight away. Great customer service.
21 februari 2022
Review zonder uitnodiging
Antwoord van Package Pets
Hi Jana, thanks for being so understanding about the initially lost consignment! We will always rectify any of our errors and we are glad that the replacement reached you.
Good value for money!
Brilliant, was a little worried when I read a few negative reviews but I ordered loads for my little rabbit and he loves everything! Everything was the same as it looked online.
19 februari 2022
Review zonder uitnodiging
Antwoord van Package Pets
Hi Rima, we're so glad to hear that your rabbit has been enjoying his new treats/toys! We appreciate you choosing Package Pets and hope to supply your rabbit with more goods in future.
I bought some dog treats from this…
I bought some dog treats from this company and they arrived safe and sound today, brilliant price, fast despatch and in perfect condition when they appeared. Will definitely be buying from you again, thank you 😊
18 februari 2022
Review zonder uitnodiging
Antwoord van Package Pets
Thanks for the review, Carrie! We're glad to see that you had a positive experience with us and hope to supply you with more pet goods in future.
Great products at great prices
Great products at great prices. Fast delivery too!
21 januari 2022
Review zonder uitnodiging
Antwoord van Package Pets
We're glad that your order reached you quickly, Alan! We hope that your pet enjoys their toys/treats.
I ordered from this website and got the…
I ordered from this website and got the parcel in time and great customer service and received the right product
21 januari 2022
Review zonder uitnodiging
Antwoord van Package Pets
Hi Craig, thanks for choosing Package Pets & we are so glad that everything went well for you! We hope to continue supplying you with pet goods in future.
Love this company
Love this company. Been using them for years for my dog treats after my son recommended. One happy dog. :)
21 januari 2022
Review zonder uitnodiging
Antwoord van Package Pets
Hi Bernadette, thanks for sticking with us for so long! We appreciate you coming to Package Pets all these years & hope to continue supplying Ruby with the treats & toys that she loves.
I was skeptical but…
I was skeptical after reading reviews but my experience with Package Pets was brilliant. Affordable prices, quick delivery & pleasant customer service. I fully recommend Package Pets!
21 januari 2022
Review zonder uitnodiging
Antwoord van Package Pets
Hi Kieron, thanks for choosing Package Pets & we are very glad to see that you had a positive experience with us! We hope to continue supplying you with pet goods in future.
Repeat.. AVOID AVOID AVOID
Please read their response to my review. Says it all really. I repeat.... AVOID AVOID AVOID this shoddy company with shoddy products and totally c**P customer "service"
20 januari 2022
Review zonder uitnodiging
AVOID!!!!!
AVOID!
DON'T WASTE YOU'RE TIME!!! I am a non profit animal rescue and everything on here is reasonably priced so I decided to order A LOT. I sent well over £360. And none of the items ever came. I messaged them for over a month and then someone called Andrew replied to my emails and said I'd get a full refund. I got £65 back out of the nearly £400 I has spent!!!!! And now I'm never getting a reply. Please don't waste your time and your money!
14 januari 2022
Review zonder uitnodiging
Antwoord van Package Pets
Hi there, we are extremely sorry to see that you had such a poor experience with us. We are extremely keen to get this issue resolved as quickly as we possibly can, as I am sure you can imagine. We would very much appreciate it if you could send us an email with your order number, we have tried to trace your order but we are struggling to locate it. Thanks!
Quick delivery and items just as…
Quick delivery and items just as described. Was a little dubious given some of the reviews but I paid with PayPal and had no issues, my parcel was delivered two days after ordering (I selected free 3-5 day delivery) and all items were in the box. I managed to get a box full of treats for my gerbils at half the price of some retailers. Very happy.
13 januari 2022
Review zonder uitnodiging
Antwoord van Package Pets
We're so glad to see that you had a great experience with us! Thanks for choosing Package Pets & please keep us in mind for future orders :).
Still have not got my goods
Still have not got my goods. No reply from emails. Wish I had read the reviews! Bad mistake!
20 december 2021
Review zonder uitnodiging
Antwoord van Package Pets
Hi there, we're very sorry to hear this! We always respond to emails but some can get lost in spam, unfortunately. Please send us another email and we will happily rectify this for you.
Great price for products
Great price for products. The products I got for rabbit are on different sites and more expensive. Delivery only took 4 working days. I order Saturday night and recieved on Thursday. All products perfect.
17 december 2021
Review zonder uitnodiging
Antwoord van Package Pets
Hi, we're so glad to hear that! We hope your rabbit enjoys their treats/toys!
NO GOODS hopefully resolved
Bought treats from this company no replies to emails. Wish I had read these before ordering.
Update spoke to them and now being delivered today
8 december 2021
Review zonder uitnodiging
Great shop!
Have ordered twice in the past month before I read the reviews. Had I read them, I'd have steered clear. I'm glad I didn't.
Prices were amazing. Items were delivered in times comparable to amazon.
Will be ordering again, my hamsters love their toys and homes from here!
27 november 2021
Review zonder uitnodiging
Antwoord van Package Pets
Hi Abbi, thanks so much for both your order, and for the feedback! We're so glad that you choose Package Pets and hope to continue supplying your pet goods :).
Ordered a hamster chopper wheel 22nd…
Ordered a hamster chopper wheel 22nd October hasn't arrived no notifications on when it's arriving real bad customer service don't order from these
6 november 2021
Review zonder uitnodiging
Antwoord van Package Pets
Hi Gary, we're so sorry to see that the wheel did not arrive! We're working hard to rectify previous poor experiences so if you could get in touch with us, that would be great.
Do not buy from this company
Do not buy from this company. We received a poor quality pet bed which we only realised how terrible it was a day after the guinea pigs had used it. They refused to refund us as it was used and said we should have been able to ascertain the quality of the product just by looking at it briefly before giving it too them. The product had arrived very late so our guinea pigs were desperate for a new bed, so the moment I unpacked it I gave it to them. It was so thin tehy would not even sleep in it. The man on the phone I spoke with was very rude and obnoxious. I have never experienced such poor customer service or products in my life!
19 oktober 2021
Review zonder uitnodiging
Antwoord van Package Pets
Hi there, we're so sorry to see that you had such a poor experience! If you could get in touch with us, we would be more than happy to do all we can to rectify this.
Fast delivery but packaging left a lot to be desired
Was sceptical after reading so reviews, however items arrived super fast, but terrible packaging.
15 oktober 2021
Review zonder uitnodiging
Antwoord van Package Pets
Hi there, thanks for choosing Package Pets! We have taken comments surrounding packaging concerns on board and have made improvements to this. We use far more boxes now and do not send fragile items with certain couriers.
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