Setts I ordered for edging were incredibly out of spec, shouldn’t be sold or advertised as they are, dimensions all over the place. That in itself is not a huge deal as they would be returned and I we... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Paving Direct have been incredibly friendly and helpful on several occasions. They really went above and beyond when I needed a last-minute collection just before the bank holiday — everything was s... Toon meer
We did a lot of research into linear style pavers for our driveway and sourced several varieties from different suppliers. Paving Direct was the only supplier that was able to meet our desire for a pa... Toon meer
Bedrijf heeft geantwoord
When we opened the packs one had been clearly broken in transit. On close examination prior to laying five were found to have hairline cracks in them making them unsuitable for use. Paving direct got... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Paving Direct is the online shop of Pavestone, one of the UK’s largest importers and distributors of landscaping materials. The Pavestone brand has always been synonymous with both quality and value for money. Our collection of garden landscaping and home flooring materials have been carefully selected to ensure that you will be able to find exactly the right colours, textures and materials to create your dream project.
Contactgegevens
Westlington Quarry, GL56 6EG, Chipping Campden, Verenigd Koninkrijk
- 01993 769225
- support@pavingdirect.com
- pavingdirect.com
4,1
Goed
4K reviews
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Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Customer service is amazing
I would like to start with giving Paving Direct an amazing amount of praise!
I made a large order with them, and it couldn't have been easier.
The biggest amount of praise goes to their customer service team. There was a slight issue with the order, but before the order was out for delivery they contacted me. They made me aware of the issue ahead of time and gave me three options. In five minutes the issue was dealt with in the most professional manner!
My order was delivered on time with contact from the driver, making it such a smooth transaction from start to finish.
Thank you so much Paving Direct. A very happy customer!
19 maart 2026
Review zonder uitnodiging
Having made an order the co.pany…
Having made an order the co.pany delivered the next day. Problem, only half the order arrived. So what made give them 5 stars? What followed told me what this company does. It put it right the next day, no issues this company is good.
25 februari 2026
Arrived a day later than planned to the…
Arrived a day later than planned to the wrong address but a phone call sorted it. Stone is good quality.
25 februari 2026
Permeable grass paving
Delivery on time no breakages product good customer very pleased with the job
25 februari 2026
After the order was delivered and left…
After the order was delivered and left in an inappropriate spot the situation was rectified promptly to our satisfaction. Thank you Adele.
23 januari 2026
Broken
My order arrived with one sample broken . Not the company’s fault I am sure, but it makes me wonder how weak the slabs would be.
15 januari 2026
Wrong samples problem quickly fixed
A shout out to Pavestone's Customer Service Manager Sam who sorted out my twice messed up request for samples from their sister company Paving Direct. Following my review this was fixed the next working day with the arrival of the correct samples. Now all I have to do is choose which one.
16 januari 2026
Antwoord van Paving Direct
Im very sorry for the issues you’ve experienced with your recent sample order. This clearly isn’t the level of service we aim to deliver. I’ll be in touch with you directly today to resolve this and ensure everything is put right as quickly as possible.
Prompt service and delivery of sample's…
Prompt service and delivery of sample's and will be ordering from them again soon.
14 januari 2026
Antwoord van Paving Direct
Thank you for your feedback
We’re delighted to hear that you are happy with the service provided. Please don't hesitate to contact a member of our team if we can assist you further.
Quality bricks at a good price
5 januari 2026
Antwoord van Paving Direct
Thank you so much for your positive review, we hope you enjoy your product,
Kind regards
Paving direct
Samples experience needs work
Good variety of building blocks to replicate cotswold stone but got sent the wrong colour in the sample pack which could have led to a very costly mistake. I had to drive up to see the business in person and whilst, the salesperson was helpful, their method of showing off the various colours was to go and grab one block at a time from the depot because visitors weren't allowed. It didn't fill me with confidence given that two identical colours were apparently different and he had to check a few times with a supervisor. Why isn't there a sample area where visitors can see them all side by side and be confident that they are labelled accurately? Seems like an obvious fix for something that should be simple.
3 december 2025
Antwoord van Paving Direct
Thank you for taking the time to leave us your feedback. We’re sorry to read of your bad experience with your sample order and we can only apologies for this. A member of our customer service team will be in touch to discuss this further with you,
Kind regards
Paving direct
Great service
Great service. Helpful knowledgeable staff.
Great products. Transformed my garden
20 november 2025
Antwoord van Paving Direct
That’s brilliant to hear! We appreciate you taking the time to share such positive feedback — thank you for your support.
Antwoord van Paving Direct
Thank you so much for your fantastic review! We’re thrilled to hear your order arrived smoothly and that our team was able to make delivery straightforward. It’s great to know you’re happy with the service — feedback like this means a lot to us.
Very helpful staff.
Very helpful staff and huge choice of paving. Will use again and recommend.
13 november 2025
Antwoord van Paving Direct
Thank you so much for the fantastic feedback, it's much appreciated and will be fed back to the team
Happy Customer
I experienced really fast delivery of a block paving sample and subsequently ordered a full pallet which was delivered on time. Very happy with the service received and will definitely look to them for paving in the future.
7 november 2025
Review zonder uitnodiging
Antwoord van Paving Direct
Thank you so much for your kind review! We’re delighted to hear your sample and full order both arrived promptly and that you’re happy with the service. It’s great to know you’d choose us again for future projects — we really appreciate your support.
Good product
Good product, good price, good communication, prompt delivery.
No hesitation to recommend.
24 oktober 2025
Antwoord van Paving Direct
Thank you so much for your review, it means a lot to the team to receive feedback - it's much appreciated.
Great product
Helpful and friendly staff, communication from start to reciving goods was excellent. Quality of product was exceptional.
Thank you
7 oktober 2025
Antwoord van Paving Direct
Thank you so much for the fantastic feedback, it's much appreciated and will be fed back to the team
What a fantastic company
What a fantastic company ! The order was processed with great speed and the delivery was received and with there pump truck on board the paving slabs were delivered direct to the job.
The service was on point and any concerns raised were quickly diluted. Well done!
24 oktober 2025
Review zonder uitnodiging
Antwoord van Paving Direct
Thank you so much for your fantastic review! We’re thrilled to hear your order arrived smoothly and that our team was able to make delivery straightforward. It’s great to know you’re happy with the service — feedback like this means a lot to us.
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