Setts I ordered for edging were incredibly out of spec, shouldn’t be sold or advertised as they are, dimensions all over the place. That in itself is not a huge deal as they would be returned and I we... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Paving Direct have been incredibly friendly and helpful on several occasions. They really went above and beyond when I needed a last-minute collection just before the bank holiday — everything was s... Toon meer
We did a lot of research into linear style pavers for our driveway and sourced several varieties from different suppliers. Paving Direct was the only supplier that was able to meet our desire for a pa... Toon meer
Bedrijf heeft geantwoord
When we opened the packs one had been clearly broken in transit. On close examination prior to laying five were found to have hairline cracks in them making them unsuitable for use. Paving direct got... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Paving Direct is the online shop of Pavestone, one of the UK’s largest importers and distributors of landscaping materials. The Pavestone brand has always been synonymous with both quality and value for money. Our collection of garden landscaping and home flooring materials have been carefully selected to ensure that you will be able to find exactly the right colours, textures and materials to create your dream project.
Contactgegevens
Westlington Quarry, GL56 6EG, Chipping Campden, Verenigd Koninkrijk
- 01993 769225
- support@pavingdirect.com
- pavingdirect.com
4,1
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4K reviews
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Antwoord van Paving Direct
Good Afternoon
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,
Please don't hesitate to contact a member of our team if we can assist you further
Kind regards
Pavingdirect
Prepare to be ignored!
Have been trying to speak to a person for the past three days but no reply on the phone at either Sales or Customer Services. Did manage to email and was told would get back to me. All I wanted to know was if the stone setts were now in stock. Absolutely useless. My whole garden project is held up because they cannot answer a simple question. If the setts are not available then I wanted to order the equivalent in a different colour that were in stock but just cannot get through to anybody. Left in limbo. Shocking customer service service.
14 april 2025
Review zonder uitnodiging
Antwoord van Paving Direct
Good afternoon
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,a member of our customer service team will be in touch to discuss further as we have not recieved any cancellation request from yourself,
Kind regards
Pavingdirect
Firs time user
Having never used this product before I was a bit septical as to whether the Iron stain remover would work. It does, I was really pleased. It also help remove some other stains on my granite patio, caused by some regrouting. The only down side is the after smell. It smells like burnt brake linings. It has been several days since I used this product. It is now fading. A small price to pay for a great product.
7 april 2025
Antwoord van Paving Direct
Good Afternoon
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,
Please don't hesitate to contact a member of our team if we can assist you further
Kind regards
Pavingdirect
Pointfix Jointing Compound
Pointfix Jointing Compound
Product was excellent.
Delivery reasonable.
Instruction video very helpful.
Good value for money.
21 maart 2025
Antwoord van Paving Direct
Good Afternoon
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,
Please don't hesitate to contact a member of our team if we can assist you further
Kind regards
Pavingdirect
The ordering process was nice and easy
The ordering process was nice and easy, my first order arrived within 5 days however my second order made the same day still hasn't arrived and it's been a over 2 weeks now. I'll admit Customer service has been quick to reply and try and speed up the order no complaints on the customer service team. However I'm still a sample order short and it's been over 2 weeks, probably closer to 4 Weeks since ordering the samples.
20 maart 2025
Antwoord van Paving Direct
Good Afternoon
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,
Please don't hesitate to contact a member of our team if we can assist you further
Kind regards
Pavingdirect
Helpful team and great tiles
There were a few hiccups with delivery at the start, but I have to say the team was very responsive and helpful throughout. All the tiles arrived intact, the pricing was excellent, and the end result looks fantastic.
11 april 2025
Review zonder uitnodiging
Antwoord van Paving Direct
Good afternoon Rico
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,a member of our customer service team will be in touch to discuss further as we have not recieved any cancellation request from yourself, Kind regards Pavng direct
Kind regards
Pavingdirect
Customer Services is getting better
After my previous complaints regarding customer service I got a call from the Paving Direct regarding my order that it would be delivered in the same day and by surprise it was delivered by midday.
Very happy with the products, good quality but still think they have room to improve regarding customer service.
11 april 2025
Antwoord van Paving Direct
Good afternoon
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,a member of our customer service team will be in touch to discuss further, Kind regards Pavng direct
Kind regards
Pavingdirect
A great product and so easy to dr
17 maart 2025
Antwoord van Paving Direct
Good Afternoon
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,
Please don't hesitate to contact a member of our team if we can assist you further
Kind regards
Pavingdirect
Would order again
Good product, good communication. The only issue we had was regarding delivery. We have a gravel driveway opening onto a busy road and the pallet trucks cannot handle anything but solid surfaces; this was made clear to us before ordering. We managed to shift the bricks by hand into our property as soon as they arrived, fortunately without incident! We would order from Paving Direct again.
13 maart 2025
Antwoord van Paving Direct
Good Afternoon
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,
Please don't hesitate to contact a member of our team if we can assist you further
Kind regards
Pavingdirect
Paving slabs were delivered quickly…
Paving slabs were delivered quickly with only one broken slab across 2 crates. Very happy with the slabs
11 maart 2025
Antwoord van Paving Direct
Good Afternoon
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,
Please don't hesitate to contact a member of our team if we can assist you further
Kind regards
Pavingdirect
good service and advice
10 maart 2025
Antwoord van Paving Direct
Good Afternoon
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,
Please don't hesitate to contact a member of our team if we can assist you further
Kind regards
Pavingdirect
The sample was from a set that has…
The sample was from a set that has colour variations within the set, to send 1 tile, of 5 is no use at all
10 maart 2025
Antwoord van Paving Direct
Good afternoon Lucy
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,a member of our customer service team will be in touch to discuss further, Kind regards Paving direct
Kind regards
Paving direct
Antwoord van Paving Direct
Good afternoon Robin
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,a member of our customer service team will be in touch to discuss further,
Kind regards
Paving direct
Quick delivery
It was easy to order slabs and they arrived securely wrapped. The only criticism would be that I would of liked message with a delivery date as I had know idea when they was turning up.
6 maart 2025
Antwoord van Paving Direct
Good afternoon
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,
Please don't hesitate to contact a member of our team if we can assist you further
Kind regards
Pavingdirect
Lovely product that came on time with a…
Lovely product that came on time with a friendly delivery driver. Still in the process of laying mine, but they look absolutely fab.
I had 8 x 30mm x 30mm Indian stone slabs they are nice colours I picked them up very good slabs.
27 februari 2025
Review zonder uitnodiging
Antwoord van Paving Direct
Good Morning Mollie
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,
PLease dont hesitate to contact a member of our team if we can assist you further
Kind regards
Pavingdirect
Poor quality and service
Poor service , delays with no explanation, upon arrival despite paying for next day delivery , a large amount of paving slabs were broken. Replacements promised and next day delivery paid for again only to wait in all day, pay for another days labour for the landscapers to be told the driver had reached his maximum legal driving hours.
Compensated but would never recommend or use again too unreliable .
27 februari 2025
Antwoord van Paving Direct
Good Morning John
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,a member of our customer service team will be in touch to discuss further, Kind regards Pavng direct
Kind regards
Pavingdirect
Unusable flags
When we opened the packs one had been clearly broken in transit. On close examination prior to laying five were found to have hairline cracks in them making them unsuitable for use.
Paving direct got back to me, assessed the problem, which was probably the courier rather than the product and gave me a no quibble refund straight away for the damaged flags. Great service really
26 februari 2025
Antwoord van Paving Direct
Good Morning Michael
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,a member of our customer service team will be in touch to discuss further, Kind regards Pavng direct
Kind regards
Pavingdirect
Antwoord van Paving Direct
Good Morning Ken
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,
PLease contact a member of our team if we can assist you further
Kind regards
Pavingdirect
Delivery men rude and unhelpful
Delivery men rude and unhelpful. Damaged tiles hidden so not apparent initially. Refused to unload where we asked despite space.
17 februari 2025
Antwoord van Paving Direct
Good Morning Tracy
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,a member of our customer service team will be in touch to discuss further, Kind regards Pavng direct
Kind regards
Pavingdirect
I ordered some paving bricks and…
I ordered some paving bricks and transferred the substantial amount of money that PD recived. Four days later i hadn't received an order confirmation or delivery date. I contacted PD by phone and eventually having been passed around the various departments it became apparent that someone had "forgotten" to process my order. How on earth can that happen!! I then had to go through the process of reordering the bricks, they arrived a few days later. I arrived home a few hours after the delivery, read the label on the side of a pallet and noticed it said bricks/layers when i had bought paving bricks! Got back on the phone, after the usual being bounced around various departments i insisted to talk to "your manager". Received the call back, you won't belive this, turns out that the bricks i had bought twice literally don't exist! Laying bricks of the design i wanted do but the paving option doesn't. PD literally made up the description on there website. This whole fiasco cost be £1,000's in project delay etc. BEWARE!
12 maart 2025
Review zonder uitnodiging
Antwoord van Paving Direct
Good Morning David
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,a member of our customer service team will be in touch to discuss further, Kind regards Pavng direct
Kind regards
Pavingdirect
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