A lot of imperfections on slabs. Also received some damaged slabs. Follow their delivery, returns and refunds policy : Damage below 7% of the total order is not eligible for a refund. Da... Toon meer
Bedrijf heeft geantwoord
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A lot of imperfections on slabs. Also received some damaged slabs. Follow their delivery, returns and refunds policy : Damage below 7% of the total order is not eligible for a refund. Da... Toon meer
Bedrijf heeft geantwoord
Great product and great customer service. They operate in a similar model as the other large UK paving stores but after having a very poor experience at a competitor and a failed order, I tried PSU. W... Toon meer
Bedrijf heeft geantwoord
Brought a full crate of coping stones from PSU last month. I looked high and low for silver granite coping stones for a reasonable price and finally landed on their website. A full crate worked out ar... Toon meer
Bedrijf heeft geantwoord
This was a large project using Stone Z Tiles to do cladding. The range offered by Paving Slabs UK is comprehensive. Jessie was helpful, attentive and friendly. Ordered 7 pallets and whilst I was expe... Toon meer
Bedrijf heeft geantwoord
With ownership of an overseas factory and quarry, we supply self-produced stone products, including paving stones and wall cladding. Additionally, we serve as wholesalers for the renowned manufacturer brand, Simola Outdoor Tiles. As a trusted wholesaler with six years of experience supplying builders and landscapers, we are now expanding into retail to serve the public directly. Our UK operations are supported by a local team with deep expertise from our overseas quarry and factory, ensuring high-quality products and efficient services for our customers.
24 City Road, EC1V 2NP, London, Verenigd Koninkrijk
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October 2025 placed an order for 37 sqm Silver Grey Granite Paving Slabs. April 22nd, 2026, decided to order 5.59 sqm (10 more slabs).
Friday 24th April received a call from the delivery company, deliver arranged for Tuesday 28th April.
Tuesday 28th April call from delivery company advising ‘unfortunately can't make’ delivery rearranged for Thursday 30th.
Thursday 30th called delivery company at 2.30pm and asked when I could expect the delivery, advised ’it wasn't out for delivery, but would be an am delivery on Friday 1st May’.
Friday 1st May I called the delivery company at 1pm and was advised ‘new planner and the slabs would not be delivered’. Rearranged for Tuesday 5th May and would be 'priority' before 10am.
Tuesday 5th May received the delivery at 2pm.
When I open the pallet, I saw six of the slabs had significant variation and were not consistent.
The previous slabs all had a consistent appearance.
I was disappointed and emailed Paving Slab UK customer service with the attached photos.
PS UK stated ‘these slabs are a natural stone product, which means variations in tone, veining, and colour are inherent characteristics of granite. These differences are not flaws but part of the unique beauty of the material’.
This conflicts with the statement of description of the website…. ‘Paving features: Resource: Self-produced in overseas factory’. The definition of Self-produced means,' created, generated, or manufactured by oneself or by the entity itself, rather than a sourced externally or created by others.
PS UK, refused to replace the six slabs. Unfortunately and disappointingly, due to my situation and PS UK misleading description and the in discrepancy with the description (‘a natural stone product’ and the website description ‘self-produced in overseas factory’), my only option is to report my concerns to Trading Standards via Citizen advise; as I believe Paving Slab UK have falsely describe the Product/slabs (not matching their advertised description).
I now have to order more slabs from another company and pay to dispose of the six unusable slabs.
Given my experience I would not recommend Paving Slabs UK.
Further to PS UK comment.
They stated '.....also unlikely to guarantee a colour match (the colour match was not the problem, the problem was the inconsistency). Slabs purchased from another supplier are very unlikely to match exactly with the batch we previously supplied'.
I did order more slabs from a different supplier. The colour does match and the slabs have a consistent appearance, unlike the six unusable slabs I have.

Antwoord van PSU
My experience with this company has been nothing short of frustrating and disappointing.
Despite repeated attempts to resolve my concerns directly, the company has failed to provide any meaningful response or resolution. Communication has been inconsistent at best and completely absent at worst. As a customer, I have made every reasonable effort to engage with them before leaving this review.
What raises further concerns is that I obtained a contact number associated with the company from my bank statement and called in an attempt to discuss the matter. The individual who answered refused to communicate regarding my issue, claiming they were not connected to the company. However, the name used by that individual matched the name of the person who had previously communicated with me via email. This only added to the confusion and reinforced the impression that the company is unwilling to engage transparently with customers when problems arise.
In an effort to better understand the company I was dealing with, I also reviewed publicly available records filed with Companies House. Those records appear to show that Pavingslabsuk has undergone multiple changes in ownership and control over time. While changes in ownership are not unusual in themselves, the pattern shown in the public filings has raised additional questions for me regarding accountability and continuity of responsibility when customer issues arise. I make no allegation of wrongdoing, but it is a factor that has contributed to my concerns about the company's handling of customer matters.
It is also difficult to reconcile the company's apparent attitude toward customers with the well-known principle that customer concerns should be taken seriously. Based on both my own experience and the responses I have seen posted to other Trustpilot reviews, there appears to be little genuine interest in understanding or resolving customer complaints.
As the company has repeatedly failed to address my concerns through normal customer service channels, I have now been left with no option but to pursue the matter through the appropriate legal and regulatory channels. I would have preferred an amicable resolution, but after exhausting reasonable attempts to communicate, I no longer have confidence that the company intends to resolve this matter voluntarily.
I would strongly encourage prospective customers to conduct their own due diligence, review the company's publicly available filings, and carefully consider how customer complaints are handled before placing an order.
I remain willing to update this review should the company finally engage constructively and resolve the outstanding issues.

Antwoord van PSU

Antwoord van PSU
Ordered an autumn brown indian sandstone patio pack 18m. On delivery the slabs were briefly checked and noticed it was labelled autumn brown so thought it was ok. When we got them out of the pallet they were clearly not the right colour and were grey slabs. They did not match the existing slabs in our garden which were varying autumn brown colours.
I contacted the company who refused to accept any liability even when clear pictures were sent telling me the grey sandstone slabs were more expensive, as if I should be grateful. I don't think this was done on purpose by them but once a mistake has been identified it should be rectified as it was their error and not what I paid for.
I appreciate the varying colours of indian sandstone and that they will not look exactly like my existing slabs but I know the difference between solely grey and the autumn brown range. I am also not stupid enough to believe that the grey will turn to different shades of autumn brown in the sun. My existing autumn brown slabs have not changed colour significantly and not to the extent they are completely different shades

Antwoord van PSU
Really góod company to deal with. The customer service was amazing, John is a real assett to your business. The whole experience was brilliant and I could definitely recommend Paving Slabs UK to anyone

Antwoord van PSU
If I could leave zero I would
Damaged slabs
Wrong colours.
Slabs left on road side.
Disgusting after sales.
They take zero responsibility for anything.
They expect 5 pallets of slabs laying flat for inspection when I’m not able to do this for health reasons.
Not a good company to deal with with.
Looking at legal action, going to contact citizens advice before I decide.
Would recommend or use again

Antwoord van PSU
Excellent service and product. Ordered black porcelain slabs for our patio. Arrived when requested and are really happy with them now they have been laid. Be aware that the black ones aren’t black until they’re wet but they still look great just a lot lighter in colour. Will be ordering from this company again when we are doing the front garden.

Antwoord van PSU
Great communication, Great quality Porcelain Paving at a very good price. Well packed. Fully recommended!

Antwoord van PSU
Very good prices and excellent value for money. The company responds to emails very quickly and the communication is smooth and professional. Delivery was also very fast. The paving slabs arrived well-packaged and extremely well protected, with no damage at all. I am very satisfied and would definitely recommend them

Antwoord van PSU
Overall, I would say Paving Slabs UK is a good company, but my experience was a bit mixed.
On the positive side, their sales team were excellent — always very helpful, responsive and accommodating. I was undertaking a large garden project and placed three separate orders, and they were consistently the most competitive on price, which is why I chose them.
However, I was quite disappointed with the after-sales customer service.
On my first large order, a number of paving slabs arrived broken, and due to bad weather many of the boxes were ripped and damaged. I contacted them, but because I couldn’t provide a photo showing all the broken slabs together (the landscapers had already started work and disposed of some, and the slabs are too heavy for me to move myself), my issue was essentially dismissed.
Then, on my final order (for additional pieces we were short of), one of the slabs again arrived broken. When I raised this, I was simply directed to their website policy advising customers to order extra material. While I understand this policy, it was disappointing that on both occasions there was no real attempt to help or resolve the issue, especially when the damage occurred before the products even reached me.
In summary:
⭐ Great pricing
⭐ Excellent sales team
⚠️ Poor after-sales support
A good company to buy from, but be aware that customer support after delivery may not meet expectations if anything goes wrong.

Antwoord van PSU
Great price on porcelain slabs. They arrived quickly with no breakages. My patio is now laid and looks fantastic. I recommended PavingSlabs UK to my neighbour and he is ordering as well. Thanks for the service. Excellent!

Antwoord van PSU
Fantastic experience. Lots of options on the website. Requested two samples which arrived within a few days. Selected a granite brick and it arrived shortly after. The stock is beautifully cut and exactly what we wanted.

Antwoord van PSU
Superb service all the way to delivery.
Jessie was really helpful.

Antwoord van PSU
Really disappointing service. They had our order for over a week and were still unable to confirm a delivery date. Extra charges, poor online communication only. They also wanted us to confirm that we took all responsibility for any damages in transit before it arrived to us?! We shopped elsewhere and had a much better experience.

Antwoord van PSU
It was easy to order through the website. Delivery was arranged through sturdy pallet and it was as per the schedule. overall good product as per the website description.

Antwoord van PSU
Excellent service quick delivery. None broken, good quality

Antwoord van PSU
1st time using this company, great service quick delivery. And very competitive prices . Products well packaged.

Antwoord van PSU
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