A complete joke!!!! This company only responds after you leave bad reviews that only sent a confirmation that they refunded me my money but upon checking my account there's no money there and they onl... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
When I initially applied for the service, I signed up and they took my payment of $333 plus $100 making the total $433. I was told 7 days which has passed. I then receive an email stating that they wi... Toon meer
Bedrijf heeft geantwoord
After reading several reviews, I am in a similar situation. Added my car payment and electric bill and paid the ultimate subscription of 100 plus my initial payment on July 14th 2026. Waited the 7 bus... Toon meer
I’ve used your services to pay bills. I originally paid 2 bills on July 16, 2026. My bill with Ameren had to be paid by July 22,2026. I was panicking because I didn’t realize your company had a 7 busi... Toon meer
Bedrijfsgegevens
- Alternatieve financiële diensten
- Service voor verzilveren van cheques
- Elektriciteitsbedrijf
- Postwisselservice
- Telefoon- en internetdienst
Over Paylaterr
Geschreven door het bedrijf
PayLaterr is a financial technology company that provides structured payment solutions designed to help individuals manage existing bills and financial obligations through flexible installment options.
Our platform offers a streamlined application process, transparent repayment terms, and a secure dashboard where customers can track and manage their payments with clarity and confidence.
We recognize that unexpected expenses and ongoing financial commitments can create stress and uncertainty. PayLaterr was created to offer an additional option for individuals seeking greater flexibility when addressing outstanding bills. By providing structured payment arrangements, we aim to support customers as they work to stay organized and maintain control of their finances.
Our approach focuses on simplicity, transparency, and accessibility. Customers can review terms before committing, understand their repayment schedule, and access support when questions arise. We are continuously improving our technology and processes to enhance the overall customer experience.
As we grow, PayLaterr remains committed to responsible practices, clear communication, and ongoing service improvements. Our goal is to provide a reliable platform that helps customers navigate their financial responsibilities in a more manageable and structured way.
Contactgegevens
Los Angeles, Verenigde Staten
- (888) 929-7739
- customerservice@paylaterr.com
- paylaterr.com
1,8
Slecht
137 reviews
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absolute scammers
absolute scammers. I had the same experience as everyone. I am sitting here with suspended services at least my electric company extended my grace period, however other companies are not so nice. I wish I would have seen the other complaints and reviews first. You don't take people's hard earned money and not render services, that's a scammer! no way to contact, no way to cancel, no way to get refunded. The subscription says you can stop anytime however it'll say you cant stop until you pay the installments. Hell no, these crooks aren't getting anything else. I have put in disputes and a complaint with the BBB. I will take it as far as i have to. i know they see this too. They have the company founders on there and you can easily find their linked in. Word to the wise, only show your face if you can be proud of the company you have built... whats there to be proud of???
* edit 6/23- their response is trying to discredit mine. I'm a true customer and I am also smart enough to know to not state my real name. I have seen how you all respond to others on other review sites..so inappropriate.
**Well, since yall are suddenly so communicative.I will reach back out for my money : )
6/26- lol love the silence after my last statement about giving me my money. Check out the fakest reviews ever with 4 and 5 stars. They have never and WILL NEVER pay anyones bills. How they are still in business and not sued or taken down is beyond me. I've taken some actions that I won't disclose on my end, and hopefully they will comply as it's the right thing to do. They can still make it right. Also just stop the entire thing, how do they sleep at night!!? If you are looking for LEGIT sites try Deferit and Willowpays
7/14
Yall check out the terms and conditions. They literally say you give up your right to sue other than small claims. How crazy. Then you dispute with your bank and thats denied. Plus the "company" itself lies to you and NEVER pays for anything. sooo crazy that they can get away with this. Many people are working behind the scenes to take these crooks down. Much hope to them that they will be successful at doing so. NO ONE deserves to have their money STOLEN. Also, please pay attention to the FAKE reveiws, so obvious. They have been mighty quiet on here, starting to feel the heat?
21 mei 2026
Review zonder uitnodiging
Antwoord van Paylaterr
Unfortunately, we are unable to verify the identity of the individual who submitted this complaint. We do not have any customer records matching the name provided, and therefore we cannot confirm whether this individual has ever used our services.
Without sufficient identifying information, we are unable to investigate the matter further or verify the accuracy of the claims being made. We would be happy to review the concern if additional information is provided that allows us to locate the associated account.
*edit 6/23 - We are not attempting to discredit anyone's experience. However, because this review was submitted under a name that does not match any customer records in our system, we are unable to verify the identity of the reviewer or locate an account associated with these claims.
Without sufficient identifying information, we cannot accurately investigate the matter, review the account history, or provide a detailed response. Our goal is always to address customer concerns based on the facts and records associated with a specific account.
As reflected in our responses across various review platforms, we work directly with customers to either complete the requested service, resolve account issues, or process refunds when applicable. We encourage the reviewer to contact us directly using the email address associated with their account so that we can properly investigate and address their concerns.
Until we are able to verify the account, we cannot confirm the accuracy of the statements made in this review.
I can’t seem to contact anyone!!!
I can’t seem to contact anyone!!!! I desperately need assistance! I’ve tried calling and email and no one will reach out. I think I was just scammed out of $280 and I need that money. My bill was needed to be paid today and it wasn’t. I need help! I need to reach to a lawyer or class action because this is just not right!
Edit: Customer Service stated that I would received my refund today 6/21/2026. It is 10:22pm EST/7:22pm PST and nothing has been processed. I even reached out 6:20pm EST/3:20pm PST via email and got a response 4hrs later that it would be and I quote: “Your refund will be processed from 3:00 PM PST onward. Once the refund has been processed, you will receive a notification with any available updates.” In other words, you won’t be getting your refund today. They lie and scam!
Just as I suspected, I wasn’t going to get my money back today. They are not staying true to their word and this is just unsatisfactory. This company does not have good practices and I hope they shut down soon. They are scamming and taking money from people and it’s just not right!!!! I forwarded everything to my lawyer as we are looking to take legal action against this company.
15 juni 2026
Review zonder uitnodiging
Antwoord van Paylaterr
The customer was advised that their refund is scheduled to be processed by the end of the day on June 21.
The customer elected not to proceed under the terms and processing guidelines that were disclosed and agreed to at the time of sign-up. As a result, the bill payment request was canceled, and a refund is being issued in accordance with our refund procedures.
The customer will receive confirmation once the refund has been processed.
Edit: 6/24/26: Customer received their refund confirmation on 6/22.
They have not paid my bill
They have not paid my bill, I have reached out to them but have not received a response. I had an emergency come up so thought this would help me have a lil extra for gas but now im out more than what I started with.
15 juni 2026
Review zonder uitnodiging
Antwoord van Paylaterr
Unfortunately, we are unable to verify the identity of the individual who submitted this complaint. We do not have any customer records matching the name provided, and therefore we cannot confirm whether this individual has ever used our services.
Without sufficient identifying information, we are unable to investigate the matter further or verify the accuracy of the claims being made. We would be happy to review the concern if additional information is provided that allows us to locate the associated account.
Don't waste your time
The first time I tried the use PayLaterr it was to pay part of my car payment. At that time I had to pay the subscription fee and first and second payment. I did all of that and PayLaterr was only scheduled to pay $250 to my finance company. The payment was late causing me to have a late fee. I had to reach out to the company to see when the payment will be made. No one responded to my emails until days later. I decided to give them another chance and had the same problem. I wanted to give them a third chance with a different bill and that experience was worst. Not only did the bill get cancel 14 days after it was due to be paid, my emails and calls were not answered. I left 2 voicemails and 3 emails. It wasn't until I threaten to report them to BBB and demanded a refund that I received an email telling me that the bill was cancelled and I should receive a refund. The website claims to have 24/7 customer service but the phone goes straight to a voicemail box and no one returns the message. It's a complete waste of time signing up for this service. The bills will be paid late (if at all), cancelled without reason, and refunds are returned slow (if at all). I would not recommend this at all.
26 mei 2026
Review zonder uitnodiging
Antwoord van Paylaterr
Customer was advised that they will receive their refund by end of day on 6/21 as their services were not provided.
I signed up and they took my money
I signed up and they took my money. I called the contact phone number to cancel. 888-929-7739 and the message gives a person's name as if its a personal line and not a business. I emailed and requested to cancel and be refunded. I have also filed a dispute with my bank. Total scam
12 juni 2026
Review zonder uitnodiging
Antwoord van Paylaterr
Customers are presented with a disclosure during the bill submission process that clearly outlines our bill payment processing timeline of 7–10 business days. Before proceeding, customers must check a box acknowledging and agreeing to these terms.
Based on that timeline, the customer's bill payment was scheduled to be processed on June 24. However, the customer chose not to wait until the scheduled processing date and instead initiated a dispute with their financial institution before the payment could be processed.
As a result of the dispute, the bill payment request has been canceled. If the customer no longer wishes to use our services, they may also cancel their subscription.
PayLaterr acted in accordance with the processing timeline that was clearly disclosed and accepted by the customer at the time of sign-up.
Accepted My Payment, Never Delivered
This company took my money for a bill payment service and never completed the promised payment. I paid in good faith expecting my bill to be paid as agreed, but the service was never delivered.
After I repeatedly requested updates and a resolution, I ultimately had to file a dispute with my financial institution. Only after the dispute was filed did the company begin requesting additional information while still failing to provide the service I paid for.
My biggest concern is that the company accepted my money but never fulfilled its end of the agreement. Based on my experience, This company is a scam! I would not recommend this company and would advise consumers to proceed with extreme caution.
Update: in regards to their reply: they are blatant liars. I filed a dispute on the 6th they didn’t respond to my email until the 9th. I paid the membership fees and first payment on 5/28 for a total 380.99 and they didn’t respond to anything or communicate after that. If they didn’t accept the funds there would be no dispute. See how none of that makes sense. They are scammers do not I repeat do not do business with them. Read all the other reviews they say the exact same thing. Everyone can’t tell the exact same lie. DO NOT DO BUSINESS THEM THEY WILL SCAM YOU OUT OF MONEY!!!!!
25 mei 2026
Review zonder uitnodiging
Antwoord van Paylaterr
We respectfully disagree with the customer's characterization of their experience.
The customer states that we only began requesting additional information after a dispute was filed. This is inaccurate. We have been in communication with the customer since the 8th and requested additional documentation that was required to verify eligibility and complete the requested service. These requests were made before we became aware of any dispute.
We did not receive notification of the customer's dispute until yesterday. Therefore, the claim that we only sought additional information after the dispute was filed is not supported by our records.
As with all customers, certain documentation and verification requirements must be satisfied before we can process a bill payment. Unfortunately, the customer declined to provide the requested information, which prevented us from completing the verification process and ultimately resulted in the service request being declined.
PayLaterr did not accept funds and simply refuse to provide service. Rather, we attempted to obtain the information necessary to fulfill the customer's request, but the required verification process could not be completed due to the customer's unwillingness to provide the requested documentation.
We remain committed to operating transparently and in accordance with our stated policies and procedures.
UPDATED: Again, We respectfully disagree with the customer's latest statements and would like to clarify the timeline.
The customer sent a message on Friday, June 5. We responded on Monday, June 8, which falls within our stated 24–48 business hour response timeframe. As our office does not process communications over the weekend, our response was timely.
Additionally, we were not aware that the customer had filed a dispute on June 6. Merchants are not typically notified immediately when a dispute is filed, and in many cases it can take days or even weeks before notice is received. We first became aware of the dispute when reviewing the customer's BBB complaint, in which the customer confirmed that a dispute had been filed.
Prior to that, we had multiple communications with the customer regarding their repeated requests for a refund. Due to the nature of those requests, we specifically asked whether a dispute had already been filed, as we cannot issue a refund once a chargeback has been initiated without risking duplicate reimbursement. And repeatedly the customer refused to provide us with a response.
The customer also agreed to our 7–10 business day processing timeline at the time of bill upload by checking the required acknowledgment box. The customer's bill due date was June 9, and the request remained within the agreed processing period. As part of our standard verification procedures, we requested additional information that was necessary to process the bill payment. This request was made prior to the scheduled payment date.
At all times, PayLaterr acted in accordance with its stated policies and procedures. We made reasonable efforts to communicate with the customer, obtain the information necessary to complete the transaction, and address their concerns.
We maintain documentation supporting the timeline and communications described above and would gladly provide it if the review platform allowed supporting attachments.
I had mine canceled and was told it…
I had mine canceled and was told it will be refunded. Customer service sucks to non existent since I had been emailing them non stop about my refund yet no one even bothered to respond at all! Im stupid to believing in them and definitely will tell everyone not to use them since theyre a scam! I am thinking of reaching out to a lawyer and sue this so called company!
27 april 2026
Review zonder uitnodiging
Antwoord van Paylaterr
Unfortunately, we are unable to verify the identity of the individual who submitted this complaint. We do not have any customer records matching the name provided, and therefore we cannot confirm whether this individual has ever used our services.
Without sufficient identifying information, we are unable to investigate the matter further or verify the accuracy of the claims being made. We would be happy to review the concern if additional information is provided that allows us to locate the associated account.
Scammer company
They never paid my bill and will take your money. When I first signed up they upheld their end of the deal. Scammer company.
7 juni 2025
Review zonder uitnodiging
Antwoord van Paylaterr
Unfortunately, we are unable to verify the identity of the individual who submitted this complaint. We do not have any customer records matching the name provided, and therefore we cannot confirm whether this individual has ever used our services.
Without sufficient identifying information, we are unable to investigate the matter further or verify the accuracy of the claims being made. We would be happy to review the concern if additional information is provided that allows us to locate the associated account.
I sent two attempts to this company in…
I sent two attempts to this company in regards to my payment saying it was returned/ Rejected and no one has reached back out to me I sent two emails i’m highly upset.
I check my emails , Calls and spam no reply
Update : I reached out again they started asking for a paystub saying the reason was my previous one was outdated I sent them one via email as requested and once again no response.
If they are asking for more information to identify me it’s Kayla Johnson check your emails was working with rose
4 juni 2026
Review zonder uitnodiging
Antwoord van Paylaterr
Unfortunately, we are unable to verify the identity of the individual who submitted this complaint. We do not have any customer records matching the name provided, and therefore we cannot confirm whether this individual has ever used our services.
Without sufficient identifying information, we are unable to investigate the matter further or verify the accuracy of the claims being made. We would be happy to review the concern if additional information is provided that allows us to locate the associated account.
They stole my $400
They stole my $400. I didn't receive my refund.
31 augustus 2025
Review zonder uitnodiging
Antwoord van Paylaterr
Unfortunately, we are unable to verify the identity of the individual who submitted this complaint. We do not have any customer records matching the name provided, and therefore we cannot confirm whether this individual has ever used our services.
Without sufficient identifying information, we are unable to investigate the matter further or verify the accuracy of the claims being made. We would be happy to review the concern if additional information is provided that allows us to locate the associated account.
I used the service as a first time…
8 used the service as a first time customer after incessantly receiving emails to use their service. The urgency is because they are scammers. I should've known that when the rep who answered my call, had a rooster in the background. (They're based in LA). I have a strong feeling my bill won't be getting paid, they are 24/7 but we'll not answer my call or email since making the payment.
Edit: I really wish I could insert photos to prove that you all are lying. I see that you all take advantage of people in vulnerable situations and don't actually help them out. If you have 24/7 on your website, then that indeed DOES mean that you are available 24/7. No WHERE on your website does it state that agents aren't immediately available. As a matter of fact it says, and I quote, " 24/7 PRIORITY HELP
@ GET HELP Still stuck? We've got you.
Real humans, no bots, no hold music. Average response under 2 minutes
Verifed PayLaterr member
98% CSAT 90s AVG REPLY
Talk to a human
Pick the channel that works for you. We answer fast- and we actually listen.
Live Conversation
Email Support
Chat with a real human in under 2 minutes.
Drop us a note - we'll get back the SAME DAY
+1(888) 929-7739
CUSTOMERSERVICE@PAYLATERR."
Unfortunately, I did my research on you all too late. Yes, please cancel my subscription and my payment ASAP. Thank you!!
3 juni 2026
Review zonder uitnodiging
Antwoord van Paylaterr
Our records show that your bill was uploaded on June 5, which was one business day ago. As stated on our bill upload page and in the confirmation email sent after sign-up, bill payments are processed within 7–10 business days. Please note that business days do not include weekends.
Regarding our email communications, we typically send marketing emails once per week, and at most twice per week, which is common practice for companies promoting their products and services.
You also mentioned concerns regarding customer support. While it is common for companies to utilize outsourced customer service resources, PayLaterr is based in Los Angeles. If you would like to speak with a representative from our Los Angeles office, please let us know and we can arrange a call.
We would also like to clarify that your first email was received Friday evening at approximately 11:30 PM EST. While we offer customer support seven days a week, 24/7 availability does not mean inquiries receive an immediate response. Our team responds to inquiries as quickly as possible in the order they are received. But can take 24 to 48 hours.
If you are uncomfortable with our 7–10 business day processing timeline and would prefer not to proceed, please let us know. We can cancel your bill payment request and review your account for refund options.
this company is big SCAM!!
this company is big SCAM!!! dont spend your money with them they will not pay your bills as promised
13 april 2026
Review zonder uitnodiging
Antwoord van Paylaterr
Unfortunately, we are unable to verify the identity of the individual who submitted this complaint. We do not have any customer records matching the name provided, and therefore we cannot confirm whether this individual has ever used our services.
Without sufficient identifying information, we are unable to investigate the matter further or verify the accuracy of the claims being made. We would be happy to review the concern if additional information is provided that allows us to locate the associated account.
PLEASE STAY AWAY
PLEASE STAY AWAY! THIS COMPANY IS A SCAM! They think because people need help paying their bills they wont catch a lawsuit. I have a lawyer and im in the process of suing for breach of contract amongst other things. Needless to say didnt do what they promised. They dont respond to emails or calls. They took 2 payments totally over $700 for a bill that was never paid! Good luck getting the third! Card has been cut off!! Thank god for Navy Federal, they dont play. Case was disputed and Navy Federal returned my money within 48 hours. I still haven't heard back from them. Im sure they will respond back to this with some excuse. Save it for my lawyer. They wont be in business much longer!
PLEASE SHOW PROOF OF THAT TEXT. THANK YOU FOR FURTHER INCRIMINATING YOUR BUSINESS WITH INACCURATE INFORMATION! I WILL BE TAKING A SCREEN SHOT OF THIS AS YOUR BUSINESS NEVER REACHED OUT VIA TEXT, YET I KEEP GETTING MARKETING EMAILS THAT I CANT OPT OUT OF! I WAS SENT A GHETTO SCREEN SHOT SAYING GET THE MONEY BACK FROM YOUR BANK. ITS FUNNY THAT YOURE AWAITING MY RESPONSE TO PAY MY BILL WHEN MY ACCOUNT IS CLOSED.
16 mei 2026
Review zonder uitnodiging
Antwoord van Paylaterr
Please note that our processing team reached out to the customer via text message because the information submitted with the bill was incomplete and did not contain all of the details required to process the car payment.
We requested additional information from the customer; however, we did not receive a response regarding how they wished to proceed. We have also responded to the customer's email and are awaiting the requested information so that we can move forward with processing their request.
At this time, the delay is due to the missing information required to complete the bill payment.
I didn't receive my refund.
1 mei 2026
Review zonder uitnodiging
Antwoord van Paylaterr
We have confirmed that the customer's refund is being processed and is expected to be completed by the end of the day tomorrow. The customer should monitor their account for the refund to be reflected, as posting times may vary depending on their financial institution.
Once the refund has been issued, the customer will receive a confirmation email with the refund details.
they scammed me took my money
they scammed me took my money , did not pay my car payment, now I am at risk for repossession, multiple attempts at trying to contact them , through phone text email and no response I will be filing a local police report
29 mei 2026
Review zonder uitnodiging
Antwoord van Paylaterr
Our processing team contacted the customer to request additional information because the bill submitted did not contain the necessary details required to process the payment.
Rather than providing the requested information, the customer responded with threats and inappropriate language directed toward our representatives. Despite multiple opportunities to do so, the customer did not provide the information needed to complete the bill payment.
As a result, we confirmed the cancellation of the bill payment request and informed the customer of the standard refund processing timeframe. Following this communication, the customer stated that they had contacted the FBI and asserted that our company should be subject to legal action.
Throughout this matter, PayLaterr has made reasonable efforts to communicate with the customer, explain the information required to process the payment, and provide available resolution options. However, without the necessary bill information, we were unable to complete the requested payment.
They scammed me out of $650 for a…
They scammed me out of $650 for a portion of my mortgage that never got paid. I have been reaching out for weeks with no response. Paylaterr's customer service is non-existent. I've not received my money back to date, but they had zero issues collecting it up front. I am highly disappointed and even more upset that I have lost $650 that I worked very hard for. This company is stealing and I fell victim to it. I have a consult with an attorney to fix this. Sure, that will have to come out of pocket, but I think I need to drive a point to this scam company. Do not use Paylaterr's platform.
9 mei 2026
Review zonder uitnodiging
Antwoord van Paylaterr
Please note that our processing department reached out to the customer on May 15th requesting additional information. Due to us not receiving a response from the customer we were not able to process their bill payment. Please advise if you would like for us to still process your bill payment or rather us process your refund?
I requested a bill pay cancellation…piss poor service
I requested a bill pay cancellation after the payment had already exceeded the due date. I reached out multiple times through emails and even texted the number that sent payment reminders. After finally getting a response on 4/23/26, I was told my $125 refund would be processed and that it could take up to 30 days because of my bank.
It is now 5/26/26, my bank has confirmed they have received no refund notification whatsoever, and to make matters worse, another attempt was made to draft the membership payment from my account even after the cancellation request.
The most disappointing part of this experience was the lack of communication and professionalism. One representative responded with a very condescending tone instead of actually helping resolve the issue. After more than a month of trying to get answers, I still have no refund, no clear communication, and no accountability.
I simply wanted the canceled payment refunded and the issue resolved properly. This experience has been extremely frustrating and poorly handled from start to finish.
Danielle Simon
Update: Today is 6/9/26 and although they advised I would receive a refund of the amount paid after 30 days I have NOT received it. They have not responded to any of my emails requesting confirmation of the refund actually being sent. As soon as the monies are returned I will post an update.
Update 6/29/26
Ive recieved emails from Rose and now Kai, but still no refund. The number on their website isn't valid. The live chat is never working. Im still awaiting at least a confirmation that the refund has been sent. They've had my funds for over 60 days.
21 april 2026
Review zonder uitnodiging
Antwoord van Paylaterr
Customer uploaded their bill on April 23rd. On May 3rd they reached out for payment status, which we responded to on May 4th and advised that with the 7 to 10 business days processing timeline their bill was scheduled to be processed on May 5th. They then advised that they wanted their bill payment canceled. On May 4th their bill payment was cancelled which marks the start of their 30 days to be refunded. Please note that the refund processing timeline has not yet been met.
Bill Not Paid
I recently started my subscription back up with paylaterr and uploaded a bill. Then I had to pay two of the split bill payments upfront and now it’s coming up on my fourth and last payment and they still haven’t paid my bill that I uploaded in full. I’ve reached out to support and I haven’t got any response on the timeframe of getting this bill paid I uploaded. Also, I asked if they couldn’t pay the bill to refund me my money expeditiously. This is the worst experience I’ve had with a pay for app and I use them all the time I will not be using them again.
13 april 2026
Review zonder uitnodiging
Antwoord van Paylaterr
We informed the customer that there had been a system glitch and asked whether they would still like us to proceed with processing the bill payment. The customer advised that they had already filed a dispute with their bank and would be recovering their funds through their financial institution instead.
Terrible company
Terrible company! I paid for 24hour bill pay and they paid my bill in four days. This resulted in me being kicked off of my payment plan I had with my utility company.
At that point, I didn’t need the services because my whole bill was due.
I disputed the charges of course because they did not fulfill their end of the deal.
Now they are saying I OWE THEM when they reversed the money that was initially paid.
5 mei 2026
Review zonder uitnodiging
Antwoord van Paylaterr
The review does not include any identifying information, such as the customer’s name or account details. As a result, we are unable to verify the authenticity of the review or confirm whether the individual has used our services.
Paylaterr did not pay my bills
Paylaterr did not pay my bills. When I went back and looked at the account, they canceled it and then told me it will take them 30 days to refund my money and I havent still received my refund at all. This has been since March 27th and today is April 27th. I want my money. This is a scam.
27 maart 2026
Review zonder uitnodiging
Antwoord van Paylaterr
On the same day we confirmed that the customer’s bill was scheduled for processing, the customer requested a refund. Per their request, the bill was canceled and a refund was issued to the card on file. Please note that refunds may take 5–10 business days to reflect, depending on the customer’s financial institution.
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