A complete joke!!!! This company only responds after you leave bad reviews that only sent a confirmation that they refunded me my money but upon checking my account there's no money there and they onl... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
When I initially applied for the service, I signed up and they took my payment of $333 plus $100 making the total $433. I was told 7 days which has passed. I then receive an email stating that they wi... Toon meer
Bedrijf heeft geantwoord
After reading several reviews, I am in a similar situation. Added my car payment and electric bill and paid the ultimate subscription of 100 plus my initial payment on July 14th 2026. Waited the 7 bus... Toon meer
I’ve used your services to pay bills. I originally paid 2 bills on July 16, 2026. My bill with Ameren had to be paid by July 22,2026. I was panicking because I didn’t realize your company had a 7 busi... Toon meer
Bedrijfsgegevens
- Alternatieve financiële diensten
- Service voor verzilveren van cheques
- Elektriciteitsbedrijf
- Postwisselservice
- Telefoon- en internetdienst
Over Paylaterr
Geschreven door het bedrijf
PayLaterr is a financial technology company that provides structured payment solutions designed to help individuals manage existing bills and financial obligations through flexible installment options.
Our platform offers a streamlined application process, transparent repayment terms, and a secure dashboard where customers can track and manage their payments with clarity and confidence.
We recognize that unexpected expenses and ongoing financial commitments can create stress and uncertainty. PayLaterr was created to offer an additional option for individuals seeking greater flexibility when addressing outstanding bills. By providing structured payment arrangements, we aim to support customers as they work to stay organized and maintain control of their finances.
Our approach focuses on simplicity, transparency, and accessibility. Customers can review terms before committing, understand their repayment schedule, and access support when questions arise. We are continuously improving our technology and processes to enhance the overall customer experience.
As we grow, PayLaterr remains committed to responsible practices, clear communication, and ongoing service improvements. Our goal is to provide a reliable platform that helps customers navigate their financial responsibilities in a more manageable and structured way.
Contactgegevens
Los Angeles, Verenigde Staten
- (888) 929-7739
- customerservice@paylaterr.com
- paylaterr.com
1,8
Slecht
137 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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HORRIBLE
HORRIBLE. They never answer emails! I've sat on an email for a week. The excuse was oh we are located in California and start answering emails at 9 am. Okay so then do that? I asked for an update on my account they just said they'd issue me a refund..which I'm still waiting for. Honestly they seem like scammers and just prey on ppl who don't follow up. The only reason I'm writing this email is to get a response!
15 april 2026
Review zonder uitnodiging
Antwoord van Paylaterr
The details in this review are not accurate. The customer reached out to find out the processing timeline of when their bill would be paid. When we confirmed with them the actual date that their bill would be processed. They advised for us to cancel their bill payment and process their refund. We have since then canceled their bill payment and have advised to them that their refund will be issued back to the card on file.
Unetheical and crooked company
I had an extremely disappointing experience with PayLaterr and would strongly advise others to proceed with caution.
I paid $500 with the understanding that they would promptly pay my power bill and allow me to repay the balance through installments. At no point during the initial transaction was I clearly informed that there would be a delay in payment.
Only after they received my funds did they inform me that they could not pay the bill for up to 30 days and that there was no way to expedite the process. This completely defeated the purpose of using their service, especially since my power was at risk of being shut off—something they were fully aware of.
When I requested a refund due to their inability to deliver the service as expected, I was refused. Their response was dismissive and unhelpful, offering no viable solution and no accountability.
This experience raises serious concerns about transparency and business practices. Customers rely on services like this during urgent financial situations, and failing to clearly disclose critical limitations upfront is unacceptable.
I have since disputed the charge with my bank, but in the meantime, I would strongly recommend that anyone considering this service read the terms very carefully and consider alternative options.
3 april 2026
Review zonder uitnodiging
Antwoord van Paylaterr
We take customer concerns seriously, but we also need to clarify the facts of this situation. At the time of your transaction, the terms of service—including processing timelines, refund timeline, chargeback, payment processing etc —were presented and agreed to prior to payment being completed. Our service does not guarantee immediate same-day bill payment in all cases, and this is disclosed during the process.
After your payment was submitted, you contacted us requesting a refund and we initiate a refund but you subsequently filed a dispute with your bank. More importantly, once a dispute is initiated, the funds are immediately withdrawn from our account by the financial institution as part of their investigation process. Because of this, we are no longer in possession of those funds and are unable to issue a separate refund. Doing so would result in a duplicate refund—one through the dispute process and another directly from us. We strongly encourage you to continue working directly with your bank to resolve the dispute THAT YOU FILED, as they now control the outcome and final determination of the funds.
We remain committed to transparency and encourage all customers to review the full terms of service prior to completing any transaction to ensure the service aligns with their needs.
DO NOT GIVE THIS COMPANY YOUR MONEY
DO NOT GIVE THIS COMPANY YOUR MONEY. I was scammed out of $619.98. I filed a complaint with the BBB, and the company responded saying they would issue a refund. However, when I disputed the transaction with my bank, Chime Financial, the claim was denied. Because of that, I closed my account with them since they do not protect their consumers. I paid for a service that was never rendered, and they just walked away with my money. I am filing a small claims suit against this company because I don't think it's right to take money from people. UPDATE:04/24/26 Seeking a refund has been an exhausting process. I only received $500.00 back because of a $119.98 "non-refundable processing fee." Charging nearly $120.00 for no service rendered is unacceptable. Furthermore, because I closed my account due to these issues, I am now forced to wait for a physical check. This company’s practices are predatory toward hardworking people, and I wouldn't be surprised to see a class action lawsuit in the future.
26 februari 2026
Review zonder uitnodiging
Antwoord van Paylaterr
UPDATE: 04/24/26: The customer uploaded a bill and requested a refund before the completion of our clearly stated 7–10 business day processing timeline. At their request, the bill was not processed. The customer also confirmed that they filed a dispute with their financial institution. Per our policy, we do not issue refunds while a dispute is active to avoid duplicate reimbursement. After the customer advised that their dispute with Chime was denied, we issued a refund of $500 back to the card on file. Any delay or change in how the refund is received (including a mailed check) is determined by the customer’s financial institution, particularly if the original account is no longer active, and is outside of our control. Additionally, subscription fees are non-refundable, as clearly disclosed and agreed to by the customer at the time of sign-up.
We maintain transparent policies, including our processing timeline, which customers must review and accept prior to using our service.
The customer filed a dispute with her bank while also requesting a refund, which may result in a duplicate refunds. As outlined in our terms and conditions, once a dispute is initiated with the bank, we are unable to process an additional refund because the disputed amount is immediately withdrawn from our account. We recommend allowing the bank dispute process to proceed to resolution.
Does anyone work at this supposed company
Wanted to pay a credit card bill. I put it to be paid by February 27th 11 days in advance. Paid paylaterr ok February 15th. Fast forward to the 27th no payment has been made, I check the bill details and it says canceled. I recieved no notifications at all about it and have yet to recieve a response about it. Now I'm waiting on a refund that still has not come or been initiated. The website still says that the payment is pending while the bill has been canceled. Paylaterr if you see this you need to refund my money!!
15 februari 2026
Review zonder uitnodiging
Antwoord van Paylaterr
I spoke with Matthew by phone, and the refund has been processed and posted back to the card on file.
I used this service in December for a…
I used this service in December for a BASIC subscription and a 24 hour expedited bill payment. The expedited service was never completed and the bill was not paid within the stated timeframe.
I contacted customer service multiple times and initially received no response. When the company eventually replied, they said my emails went to spam and asked for additional information. Due to the lack of communication, I requested a refund instead.
The company later told the BBB that a refund was issued, but they never confirmed this to me directly and then stopped responding, while still sending marketing emails. I ultimately had to escalate the issue with my bank.
This is a scam company.
1 december 2025
Review zonder uitnodiging
Antwoord van Paylaterr
We take all feedback seriously and would like to clarify the situation.
Our records show that the application associated with this review was submitted using inconsistent personal information, including a name and employment documentation that could not be verified during our standard underwriting review. Because the information provided could not be validated, the request was denied and no bill payment was processed.
Following the denial, a refund was issued for the subscription and expedited service fee. The refund was processed back to the original payment method on file. We also responded to the BBB with confirmation of the refund.
We understand that delays or denials can be frustrating. However, our verification process is in place to protect both consumers and our platform from fraud and misuse. We do not process payments when required verification standards are not met.
If you would like written confirmation of the refund transaction or need assistance locating it with your financial institution, please contact us directly at support@paylaterr.com, and we will gladly provide documentation.
We are committed to transparency and compliance in all of our operations.
— PayLaterr Support Team
Antwoord van Paylaterr
This customer is flagged for suspected fraud due to likely fake paystub and fake driver license. Behavior aligns with known scam patterns on the platform.
If I could give them a zero I would
If I could give them a zero I would. My bill was never paid. I reached out to customer service several times after being told that my refund have been issued. It’s over 30 days and I haven’t received any refund. I’ve sent several emails about the refund. This is so frustrating because they know they didn’t pay thr bill for me and they will not give my refund.
9 oktober 2025
Review zonder uitnodiging
Antwoord van Paylaterr
We understand your frustration and would like to clarify the situation.
Your application and bill payment request could not be processed because we were unable to successfully verify your employment information during our standard review process. As a result, the bill payment was not completed.
Following the denial, a refund was issued and sent back to the original card on file. The transaction was successfully processed on our end. If more than 30 days have passed and you do not see the funds, this is typically related to your financial institution’s processing timeline or how they handle refund transactions.
We have confirmation receipts shared with you via email and are happy to provide timestamped proof of refund directly. Please contact us at support@paylaterr.com, and we will resend the documentation immediately.
We remain committed to compliance, transparency, and protecting the integrity of our platform.
— PayLaterr Support Team
I believe I have been subjected to a scam!
I believe I have been subjected to deceptive practices in the course of using their service.
Despite being assured that my refund request was granted, I have yet to receive any reimbursement, even though more than thirty days have passed—the timeframe clearly stated in their company policy. To make matters worse, when I reached out to your customer service team for assistance, I was unjustly called a scammer. Before that they claimed their records showed I filed a dispute with my bank,which I did not! I believe that was a tactic to delay given my refund!This is both unprofessional and deeply concerning.
In the meantime, I don't see any refund processing at all!
4 oktober 2025
Review zonder uitnodiging
Antwoord van Paylaterr
Thank you for your feedback. We would like to clarify the situation.
As part of our underwriting and compliance requirements, we must verify both identity and employment information before approving any services or processing payments. In this case, we were unable to confirm the identity and job information provided in the application. When required verification standards cannot be met, we are unable to proceed with approval.
Following the denial, a refund was issued and sent back to the original card on file. The transaction was processed successfully on our end, and confirmation receipts are available upon request.
Our verification procedures exist to protect both customers and the integrity of our platform. If you would like to submit verifiable documentation for review, or if you need a copy of the refund confirmation, please contact us directly at support@paylaterr.com.
— PayLaterr Support Team
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