Pemberton Park & Leisure Homes Reviews 

Well am more than very happy with my pemberton Abingdon 38 x 12 it's coming up 3 year old and it's as good as new nothing has gone wrong with my van and it very well made truly pemberton should be the best made static caravan company based on the quality of their products. Once again I have to write a review because am so impressed with this model.

This review is an honest and as accurate as possible. Apologies as it is a long review but given the issues you may understand why.
I purchased a Pemberton Regent van in Feb 2025. I had a swift Bordeaux which was a lovely van. Sadly, my husband passed away and although we had so many lovely memories in the van it became hard to be in there. I made the decision to change the van and after being convinced Pemberton were not only the best for quality but for customer service. The van was delivered 4th Feb and I went to view it on 7th Feb. When I went into the van I didn't feel excited but quite dissapointed, both toilets had what appeared to be black 'feet' marks on them. There were white stains on the one armchair, a bulge in the arm of the settee, the furniture in the kitchen had moved in transit and we could not open the kitchen door. The Wall covering not properly adhered with 'bubbling' in the bed room, I took some photos and glad I did, but this was nothing in comparison to was to follow. The van was sited and could be occupied 5th March. On that morning I had a call to say there was a small leak in the boiler but I could still have cold water and heating and that it would be fixed ASAP. As I was driving to the caravan I had a further call to say the van had FROST DAMAGE!! and the problem was far more serious, this was supposed to be a brand new van!!!!. I had no option but to continue as my car was fully laden and all my belongings from my old caravan were stored with other people on the site. When I arrived at the van water was pouring out of the kitchen tap, all taps including the shower had to be changed. I could use the water but only by going outside, crawling under the van, turning on the water, getting what I wanted then turning it back off, doing this even in the dark. I was devastated to say the least, and after losing my husband was not in any frame of mind to have this happen and kept thinking 'what have I done', and felt I had made a bad decision, and felt devastated!!
The taps were changed over the next few days, however, the boiler was not fixed until 14th March, which meant no hot water. I had to wash and shower in cold water. The shower still did not work properly even after the boiler was fixed. For days it was still freezing cold. After a few adjustments and being told I was not using it correctly I finally had hot water. However, the shower could not be regulated and the water was scalding. I asked someone to check it and they found the same. It was dangerous. Turns out the shower valve had to be changed due to the frost damage. This was done and finally the shower could be used 21st March. I cannot explain how with all the problems and with my situation how low I sunk, I didn't want to be in the new van, distraught does not come close.
I wrote a letter to the MD at Pemberton, expressing what had happened and how I felt, but received no response. I telephoned him and left voice mail, he did call me the following day and asked me what issues I had, which I found absolutely astounding as I was told the issues had been elevated to the highest level, and that everyone including senior management at Pemberton had been made aware of the problems. I followed the call up with a telephone message expressing my surprise that he was not aware of the issues incurred, but no response received. I also found out my sister sent an email to Pemberton to say how concerned my family were for my well being with all that was going on with the caravan, she never received any response!
A few weeks after having the van I noticed a mark on my settee, turns out it was knife cut. I advised the rep for Pemberton and also the site owner. I advised Pemberton that I wanted the settee replaced, but they refused and disputed the damage. However, on the photos I took on 7th Feb you can actually see the damage on the sofa. All photos were sent to the MD, who never responded direct. Eventually after going to Trading Standards, I sent an official letter, Pemberton reimbursed me for a settee to the cost of £766 and said it was a 'gesture of goodwill' I had them take the damaged one back and I purchased my own. Having no faith in further damage in my van I asked for an extended Warranty but had no response on this. In addition I paid to have the washing machine removed from inside the van, I was concerned it could leak and given I have had so many problems I did not want to risk any further damage. Removing the washing machine meant I had replace a kitchen unit. I asked Pemberton for a price to buy a carcass, they wanted to charge me £125 plus vat and £56 delivery charge plus vat, so £217 for a unit. I have ordered a unit for £109 delivered.
To conclude, I am utterly dissapointed with Pemberton and with the van, Pemberton have not even had the decency to send a letter of apology.

Stuart arrived on site early and got to work straight away, he completed all the jobs on our snag list and a few extra that he spotted whilst he was here. He also identified a wiring problem on our smoke alarm and corrected the mistake. His demeanor and attitude to his job was a breath of fresh air and we would welcome him into our home anytime.

The best manufacture by far. Quality Quality

Absolutely excellent service. Very pleasant people to deal with. Very professional approach. Nothing seems to much trouble.
Mick Spackman

Excellent customer service at all levels. Ashley, Stuart and Pemberton prepared to go the extra yard to help us resolve our issues, and they have.

Engineer Stuart was knowledgeable, professional and personable.

The care, helpfulness and support shown by Gail was excellent. We were very impressed and very grateful. Customer service is clearly a priority at Pemberton Park and Leisure Homes.

Booked pemberton's to replace some cupboard doors to my kitchen and bathroom in a. park lane model.
The engineers turned up exactly the time they said I should expect them even though they had to drive all the way down from Lancashire to the south coast. The work was clean tidy and spotless from beginning to end. Colour match of doors etc was excellent and the work was carried out to a high standard with no fuss .very pleased customer.
A special thumbs up to the engineers Mark and Mick very sociable and conscientious chaps.

Had our carpet replaced with vinyl flooring to match the kitchen and bathrooms via Pemberton to ensure all matched. They did a fantastic job and were very good in the build up answering and queries we had.

Stuart and Simon attended to swap around our front and back door (due to lodge relocation)
Really good guys, very efficient and knowledgable and had the job done in no time at all. They also carried out some further adjustments as the doors had difficulty latching and there was a bad draft getting in through one of them. On completion they had a complete tidy up and left the lodge clean and tidy, can’t fault them or their work.

A micro leak in the plastic water supply pipe to the ensuite shower in our Glendale Lodge had gone undetected until the underfloor suddenly collapsed . We had to have new flooring , shower base and backboards fitted .We were able to visit the Pemberton base to select our new flooring and backboards that best fitted in with the existing suite and then arrange a date for refurbishment.
The work as promised was finished in 3 days and Steve and Darren sent us pictures of the completed job . The ensuite has now got a new lease of life and the combination of lighter floor and Matt finish boards looks more modern and fresh .
The lads had left the room immaculately clean and tidy ready for immediate use .
We are of course extremely pleased with the work carried out and in a few years time will use Pemberton to refurbish other areas of the lodge .

Roy Lamb

Lewis came to rectify some snags on my new park home. what a great, proficient and polite and friendly professional. 100% trusted in his work. 100% recommend

Lewis came yesterday to try and solve the problem with the cladding on our Park Lane. What a nice and helpful man certainly an asset to Pembertons.
He did everything he could and it looks a lot better than it did.
Thank you Lewis
Mandy Cleophas

Very helpful sales team, I have an old model that’s been on the north coast of Devon on a dairy farm for 20 years. Not looked after at all. It’s still going strong!

Great service from Pemberton. Had whole new tray and shower fitted by Darren and Stuart. Very friendly guys, excellent job done and left everywhere clean and tidy afterwards.
Regards Martin
25 Swan Court, Kingfisher Park Homes

Lewis is a great asset to the company. Thoroughly professional, knowledgeable & thorough. He is also a cheerful & friendly young man.

Stuart came out to sort some ‘snags’ on my new lodge.
Thoroughly professional & all sorted quickly, (oh & a nice friendly chap too!)
Five star service.

Was fortunate to be assigned Lewis to come and fix my roof problem. He diagnosed the issues very quickly and fixed them without any fuss.
He is a very pleasant chap and I would definitely recommend his services

Lewis come to fix my lights, very polite and well mannered and sorted problem right away.
would highly recommend